--- title: "Zoiper Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Zoiper. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zoiper is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/zoiper-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Softphone Software](https://www.softwareadvice.com/voip/best-softphones-comparison/) / [Zoiper](https://www.softwareadvice.com/voip/zoiper-profile/) / Zoiper Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/zoiper-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/zoiper-profile/alternatives/) # Zoiper User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 114 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.1/5 - Value for money: 4.5/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 65 reviews (57%) - 4 stars: 29 reviews (25%) - 3 stars: 15 reviews (13%) - 2 stars: 4 reviews (4%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Experience has been great - we use this tool primarily to test soft phones before they are deployed to our clients if needed, or to use as a troubleshooting tool if we run into issues on the client side of things. - It’s reliable for making and receiving calls, easy to configure with SIP accounts, and the call quality is generally good. While the design could be more modern and some features are locked behind the paid version, it does exactly what I need without unnecessary complications. - It has been very valuable and easy to use and train other in the ease of usage, because of the tutorials available to understand the technical issues without having to have an expert help you. ### Most mentioned cons - The Zoiper VoIP softphone DIALPAD is easy to miss. - Sometimes developers take much-needed time to fix and identify the issue and patch it, even with premium service, this hurts severely the functionality of the app, the good thing is this rarely happens. - There is a HUGE EXPANSE OF UNUSED SCREEN during a call and just little tiny function buttons at the top THAT MOVE AROUND?!?!? ## Zoiper customer reviews Showing reviews 1-25 of 114 (page 1). ### Best soft SIP client with good user experience - Overall rating: 5/5 - Reviewer: Wobe Muki Marguerite N. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My industry was facing communication problems, from where an employee will have to move from one block to another. I recommended Zoiper to my industry because it is free, reliable and it worked well on Asterisk (PBX). As such employees in my industry used it for day-to-day communication as well reducing cost on phone calls. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really do like this software: -Zoiper is a free software is stable fantastic!!! and it is available for all operating systems. -It can be used on both computers and mobile phones, making it convenient for me and other employees in my industry even students to communicate on any device we chose. -I was able to download it for free and the downloaded file and mobile application is not heavy. -Thanks to Zoiper I am able to have conference calls with my team members and other employees. -With Zoiper, I keep track of my call history. One thing that amazed my team members and I is that we are able to record calls, so amazing!! this functionality has aid our secretary. -One important aspect, there are no advertisement (adds) on Zoiper, so relieving. #### Cons -At times the call button does not work (free platform), so there is a need to restart the application and it works well afterwards --- ### Best tool to take your work phone wherever you go. - Overall rating: 5/5 - Reviewer: Aaron K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been able to more effectively scale our training efforts as our teams can listen to live phone calls more easily to learn best practices. This tool has also made it easier for our remote employees to communicate more efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that this software is available on mobile devices, iOS and Android. The desktop app is extremely helpful for when you need to make several calls working from a computer, but the mobile app makes it easy to take those calls wherever you are. There have been times that I was working out of the office and used the Zoiper app to stay in contact with customers. Why not use my cell phone? Because the Zoiper app syncs my office phone with my cell phone, which is useful for making calls with international clients. We also use Zoiper for training. We can use of office phone system to listen into phone calls, which is especially helpful when training our outbound sales and sales development teams. We can visually see who is on the phone, then dial the extension on our mobile, and move around freely without being tied to the desk. #### Cons Sometimes the device has issues connecting to our server. I don't know if that is a "them" problem or an "us" (internal systems) problem. Usually, the issues are resolved quickly. Restarting the app seems to do the trick. --- ### Application of easy installation and management, to use VoIP telephony - Overall rating: 3/5 - Reviewer: Daniel A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In the modern era, where all communications travel through the network, they allow us connectivity through voice, which use resources that are currently of first necessity for both commercial use and personal use. It helps reduce equipment costs, since the software can be installed directly on the user's computer or on their smartphone. Mobility and versatility to establish communications from any geographical location with access to the internet. Compatibility with most operating systems, which means that costs are reduced by not having to change the infrastructure to operate, live simultaneously with other similar applications without conflict and you can set up accounts anywhere in the world. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 3/5 #### Pros It is a super agile softphone, easy to install and very easy to use. It fulfills the main objective of the application which is to provide an interface to use VoIP, in the comfort of the computer or on a smartphone. It has high availability and compatibility with different operating systems and is adaptable to the needs of each user. It does not require the implementation of a large infrastructure to be able to function and can be used both in the professional field and in the personal area. #### Cons The free version has its limitations, but it complies with the minimum functions to be able to work. meets its objective and facilitates access to less experienced users. Sometimes it has connection failures with the main server, which is quickly resolved. --- ### Zoiper use - Overall rating: 4/5 - Reviewer: Assem H. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered it was a good experience i had with zoiper as it made the connection with customer more easy and fast #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to call and contact other and quality of sound and connection #### Cons zoiper access it the least thing i like --- ### Zoiper softphone is a convenient global solution for all devices - Overall rating: 4/5 - Reviewer: Renan S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 2 years ago I had to find a suitable solution to manage my communications while traveling abroad. Zoiper is free or cheap on my opinion and provides globally a very good service. Like I said I had issues over slower networks from times to times but I guess it was more related to the networks. I would say if you need to setup a VOIP solution on different devices (Desktop, mobile...) Zoiper will do the job, it is worth to give it a try. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - It is quite easy to setup with your own SIP - I use Twilio myself and it works fluently - I had a few questions last year and I found out there is a forum for help. - There are some premium options, not expensive for a solo user. I don't know how it works for teams. - I can use it on my Windows laptop and my Android mobile #### Cons - After more than 1 year and a half using the free version, It seems that if the network is a bit slow communications are not very good. I had sometimes troubles over Wifi but globally over 4G it is usually fine. - There are technical options for communications, networks, sound... not always very understandable for non-specialists I think. --- ### Superb App for Phone and nice for Desktop PC - Overall rating: 5/5 - Reviewer: Emiliano Ariel V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use zoiper on my own cell phone for make VOIP calls using a inexpensive VOIP service. Receiving and sending calls wihtout problems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Lightweight for use on cell phone and desktop PC. #### Cons I will like have a translation to another lenguages. --- ### I have been able to make calls without problems, with the use of hands-free it listens better, - Overall rating: 4/5 - Reviewer: Jonathan A. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been able to make VoIP calls to different countries for work without problems, when I travel I have it in my mobile and can communicate using the internet. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 242/5000 That you can use the free version and it works quite well, although the version that is paid has more features and improves communication, it can be installed on mobiles and pc, and you can make calls in conferences with very good audio. #### Cons Sometimes the software has closed unexpectedly, but I simply open it and it works again. The screens are not as elegant as the others I've worked with. --- ### Zoiper review - Overall rating: 4/5 - Reviewer: kariuki p. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Zoiper has been helpful softphone, no need to buy hardware phones at our organization. Getting it for free has been great and paying a little more amount for more features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Its easy to integrate along multiple operating systems (Mac OS, windows etc). The audio quality is also okay, once installed users can easily use it without strain, also it doesn't annoy with unnecessary updates. Try it for your SIP/VoIP account #### Cons The User Interface can be made more appealing to users. On my PC once I disconnect my headphones and get them back, the software doesn't switch the speakers to headphones you have to go to settings then audio to select speakers. Also can't use same account on multiple devices. --- ### Guaranteed software to keep connecting with customers - Overall rating: 5/5 - Reviewer: Mohamed M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's really fantastic as the business and its process have been enhanced. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The features are easy to use and not complicated. #### Cons The cost is a little bit kind of expensive. --- ### Zoiper Review - Overall rating: 4/5 - Reviewer: Jebin P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very happy with zoiper when using as softphone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Good softphone which we can use with windows , android & iphone platform. its even available as free version. #### Cons When using in smartphones, appication need to open always to get incoming call. #### Reasons for switching to Zoiper Because of poor voice quality. --- ### Softphone integration made simpler with Zoiper - Overall rating: 5/5 - Reviewer: Emmanuel S. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Zoiper made scheduling international calls incredibly straightforward and convenient for me. Furthermore, it is essentially free to use, as contrast to other VolP programs, which charge substantially and are difficult to use. I enjoy working with Zoiper. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Zoiper makes it incredibly simple to incorporate softphone software without the need for any additional VPN or other connections. #### Cons Even while Zoiper aids in the setup of other softphone tools, integrating Zoiper itself is initially difficult. Zoiper could look into this. #### Reasons for switching to Zoiper The user interface of Xlite was difficult to adjust to. It also was difficult to implement. --- ### Zoiper VoIP Softphone is a Hit!! - Overall rating: 5/5 - Reviewer: Mitchell L. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Overall the Zoiper VoIP softphone client offers plenty of value. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This Zoiper VoIP softphone works really well. The setup was simple, all the features it comes with are useful. I appreciate the "Audio-Video wizard"... it helps out bigtime. #### Cons The Zoiper VoIP softphone DIALPAD is easy to miss. The 9 little squares do not DISPLAY well. --- ### Great VOIP! - Overall rating: 5/5 - Reviewer: Tracy R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have reps located all over the US. Some marketers like one softphone/VOIP and other marketers prefer Zoiper. We have less technical issues with Zoiper than other free softphones. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoiper is simple to use and really easy to implement. The team can be up and running in a matter of minutes. #### Cons Call quality is super important in our business and Zoipers quality is not always the best. #### Reasons for choosing Zoiper Its user-friendly application #### Reasons for switching to Zoiper Quality --- ### Easy to setup and works with ViCiDial software - Overall rating: 5/5 - Reviewer: Charles S. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 1: One-time fee, 2: Easy to use and to setup, 3: Works well with other software as a SIP phone, 4: No crashes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, easy to configure. Works well with our predictive dialer software. Also works well with other software as a click to dial once configured. #### Cons If you unplug a USB headset and plug it back in, sometimes you have to close and reopen the software. --- ### Great phone, though not as many features as others - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Market Research - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy installation and setup, worked well with our PBX implementation, easy to learn and use. #### Cons Nickel and dime you for the extra features and some (integration with other communication software) were absent --- ### Communication is Key! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Banking - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Zoiper has helped our company to be more flexible and able to communicate with customers on daily basis with great performance. #### Cons The only issue for us was when there was a high traffic of calls, we've received reply codes which sometimes made our customer support team unable to respond to calls. --- ### An all-in-one PBX right in your PC - Overall rating: 5/5 - Reviewer: Jose R. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Like the app (client), very useful and enables you full virtual/remote working #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros easy to use, needs just basic configuration to have it running, Zoiper client work in your PC and allows you to run your business everywhere you need. Allows to use private Asterix service if got one. #### Cons not really a downside but a reminder: the client allows for configuration with service providers even an own Asterix server. The rates for calls and LD are a separate service that may need to be contracted in addition. --- ### Free version okay, not worth the money for premium - Overall rating: 3/5 - Reviewer: Adriahnna C. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This software does exactly what I need it to do, make simple calls. You cannot transfer any calls without paying for the premium version. #### Cons The license is specific to the exact computer. If you change computers, you will have to purchase the premium license again to use the software. Not to mention, getting answers from customer service is like pulling teeth. --- ### Easy to configure, easy to use - Overall rating: 5/5 - Reviewer: Nathan R. - Verified reviewer: Yes - Product usage: Used other for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. having a softphone (a software to make and answer calls with VOIP) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used the mac, pc, iphone and ipad version of this software. It is solid, easy to install, easy to setup. You can have more than one line setup, it will allow for a good call experience. #### Cons No cons on my end. Zoiper is a solid company with solid products, their pricing is right and just. --- ### General Aspects - Overall rating: 4/5 - Reviewer: Serena G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It is very easy to use. When the call enter you can see the number, the category, you have the possibility to accept or reject it or you can hold it. So it is like a real phone in your desk. #### Cons The inconvenient I remember is that the only status in which calls do not enter is offline. In any other status you put, in break or unavailable, calls come in the same. --- ### Zoiper review - Overall rating: 4/5 - Reviewer: Stefanos E. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using Zoiper as part of my day to day VoIP calls with an Asterisk PBX system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Zoiper is a prominent VoIP client which is used as a softphone and can be integrated with various SIP-based PBX systems. It has a good sound quality and it is easy and intuitive to use and operate. #### Cons There have been cases in which i had a one-way audio issue and other cases in which SIP registration would not work out of the box as additional ports needed to be open in the local network. --- ### My Zoiper Review - Overall rating: 5/5 - Reviewer: Rica Mae D. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used weekly for free trial - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Communication with team has always been pretty smooth with the help of Zoiper, it is free of use, it is easy to access and work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Zoiper is one of the basic softphone app that I have use, Zoiper is easy to install and setup. Zoiper user interface is so simple yet 100% working for me. I can easily manage to call the person I wanted to communicate with. We use this software for many years and I just love how it works #### Cons Using this as a free software is not that bad, It is just that many features are only available if you upgrade it pro. Nevertheless, my experience with Zoiper is good --- ### Regularly using the Zoiper VoIP phone application, which is easy to use having basic functionality. - Overall rating: 4/5 - Reviewer: Bipin K. - Verified reviewer: Yes - Product usage: Used weekly for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My team communicates through this software on day today basis. Its our simple communication tool for all levels of personnel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is easy to set up having simple interface. The most utilized functions are available with single touch. Works best with all types of PBXes. #### Cons Voice and video quality is average. It has limited functions and the advanced functions that are incorporated are cumbersome to use. --- ### Digital phone @ every computer.. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very easy to learn and use.. Perfect for what we need.. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Each employee has thier own digital phone at thier computer.. Works with Bluetooth headset too talk and listen.. Built-in Caller id.. Save contacts.. Perfect for small offices #### Cons If you don't have internet you don't have a phone... However.. Pretty much that is the same with every phone now.. It's easy to use! --- ### Amazing Soft Phone - Overall rating: 5/5 - Reviewer: James C. - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This soft phone integrates with so many PBX’s and has a mobile app to keep your business and personal phone separate. #### Cons I haven’t found many cons about this application it executed and performs for all of our needs. Simply great ## More reviews [Next reviews](https://www.softwareadvice.com/voip/zoiper-profile/reviews/?page=2) --- Zoiper Reviews, Pros and Cons - 2026 Software Advice