--- title: "Zoom Phone Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Zoom Phone. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zoom Phone is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/zoom-phone-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / [Zoom Phone](https://www.softwareadvice.com/voip/zoom-phone-profile/) / Zoom Phone Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/zoom-phone-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/zoom-phone-profile/alternatives/) # Zoom Phone User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 248 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.2/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 159 reviews (64%) - 4 stars: 72 reviews (29%) - 3 stars: 11 reviews (4%) - 2 stars: 1 reviews (0%) - 1 star: 5 reviews (2%) ### Most mentioned pros - The integration with the broader Zoom platform makes it easy to manage calls, voicemail, messaging, and meetings from a single interface. - Call quality is generally clear, and I love the voicemail transcription and call recording features. - Being a unified communication platform, it combines phone, video and meetings, chats into a single application - Giving user with utmost ease in communication ### Most mentioned cons - Also, basic features like call parking and busy lamp fields aren't as smooth as traditional phone systems, which annoys power users. - At times, navigating between phone, chat, and meeting settings can be slightly confusing for new users. - With the voicemail I can clear them out in the app, but it won't clear them out from my desktop phone automatically. ## Zoom Phone customer reviews Showing reviews 1-25 of 248 (page 1). ### Reliable and Easy-to-Manage Business Phone System - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 5001-10000 employees - Product usage: 3-5 years · weekly - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Zoom Phone has been very positive. It provides a reliable cloud-based telephony solution that supports both internal collaboration and customer communications. The system has been easy to adopt, requires minimal maintenance, and scales well as organizational needs change. The integration with other Zoom products creates a seamless communication experience, helping improve productivity while maintaining a professional standard of customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoom Phone has been a reliable and user-friendly business phone solution. The integration with the broader Zoom platform makes it easy to manage calls, voicemail, messaging, and meetings from a single interface. Call quality is consistently strong, and features such as call queues, auto attendants, call recording, and voicemail transcription help improve efficiency in a busy customer service environment. The administrative tools are straightforward, making it easy to manage users and phone settings across teams. #### Cons While the platform is easy to use overall, some advanced administrative settings can require additional training to fully understand. Reporting and analytics are functional but could offer more customization and detailed insights. At times, navigating between phone, chat, and meeting settings can be slightly confusing for new users. --- ### Solid cloud phone but needs polish - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Capital Markets - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Super easy to set up and integrates perfectly with Zoom Meetings – everything's in one app. Call quality is generally clear, and I love the voicemail transcription and call recording features. The mobile app works great too, so I can take work calls anywhere. Admin dashboard is simple to manage users and numbers, and the pricing is competitive for what you get. #### Cons The call quality can get spotty when internet is unstable, and there's no fallback to cellular, which is frustrating during important calls. International calling rates are expensive, and SMS is limited compared to competitors. Also, basic features like call parking and busy lamp fields aren't as smooth as traditional phone systems, which annoys power users. --- ### Perfect Call Platform For Large Amount of Calls - Overall rating: 5/5 - Reviewer: Sebastian C. - Industry: Higher Education - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very good and useful for doing calls with a large array of clients. Not many issues at all and a good value for money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good application for doing calls with other clients. Meetings, call recording, and call quality were all good. I did not use the background options but they worked well. Not many bugs or issues. Good level of call security. #### Cons There was a tiny learning curve when compared to Zoom Video Calls however it was nothing the documentation couldn't help with. --- ### Easy to you for meetings - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it’s been a very good experience using it and to explain how to use to someone not used to it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It’s very easy to use and allow for a simple way to connect with someone without having to provide your personal number #### Cons Sometimes it takes a little bit to load especially if you don’t have it preset up prior to starting. It’s always best to plan accordingly --- ### Good system for modern technology - Overall rating: 4/5 - Reviewer: Victoria H. - Industry: Insurance - Company size: 51-200 employees - Product usage: 3-5 years · weekly - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is fine there are no issues with the sound and recognition on a zoom meeting, you can still see both the video and phone users. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Zoom phone works fine not many issues with it. Overall I like it to connect to work meetings and zoom sessions. #### Cons Somehow when you use the zoom phone with Tmobile phones, you have to connect a different way or you get charged per minute. --- ### Zoom Phone - Reliable user friendly cloud based phone system - Overall rating: 4/5 - Reviewer: Kristl K. - Industry: Insurance - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I had a very positive experience with Zoom Phone. Zoom Phone is a reliable, user-friendly cloud-based phone system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Intuitive interface that blends seamlessly with existing Zoom video conferencing. Reliable and easy setup. Great call quality. #### Cons Zoom Phone is missing faxing capabilities. Occasionally, experience dropped calls and poor audio quality. Slow to non-existent follow-ups from support. --- ### Zoom Phone Review - Overall rating: 5/5 - Reviewer: Whitney J. - Industry: Banking - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really enjoy using Zoom Phone. Again, it's easy to use and learn how to use it. The product has worked very well since installing. It's great for a business to use with it's employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoom Phone makes it very easy to check your voicemails by adding them to a queue in the Zoom Workplace app. It also adds the transcription for you by sending you an email with the voicemail and the transcription. That's very nice for catching phone numbers and things of that nature. Meetings are very easy to schedule and log into them when others are using Zoom. It was easy to learn the system. I like being able to change my availability and out-of-office status with the app in the background options. #### Cons With the voicemail I can clear them out in the app, but it won't clear them out from my desktop phone automatically. This could just be the type of phone we have hooked to our Zoom workplace system. --- ### Great For Work - Overall rating: 5/5 - Reviewer: Lena W. - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I love it and use it for my business. I'm able to relax and multitask at the same time while using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use for multitasking and the ability to use other features as well. Very convenient for work. #### Cons It worked really well; didn't have any bugs or issues with it. Worked like a charm very sufficient for business. --- ### Great tool for an all in one software! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Investment Management - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to use the SMS Feature for the company is great. Easily send messages to contacts when asking sensitive information. #### Cons the inability to change settings using the app, you have to go to the online web version to make changes. --- ### Industrial Sales Representative - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 201-500 employees The review highlights the simplicity of using Zoom Phone, which requires no setup and allows participation from any device. Nonetheless, the reviewer notes that links can glitch, causing disruptions during calls. Full review available after login on Software Advice --- ### office manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Hospital & Health Care - Company size: Self-Employed The reviewer appreciates the software for its ability to facilitate remote meetings, which helps keep them engaged and informed. They find it particularly useful for work-related meetings, highlighting its effectiveness in maintaining communication. Full review available after login on Software Advice --- ### Reliable VoIP solution of modern times - Overall rating: 5/5 - Reviewer: Nishant T. - Industry: Financial Services - Company size: 10000+ employees - Product usage: 3-5 years · weekly - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, its very nice, reliable, and easy to user VoIP tool, offers good quality calls and robust integration with Zoom's wider ecosystem #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - Seamlessly integrate with Zoom's workflow ecosystem of Zoom meetings, Zoom call etc. - Low cost platform compared to peers, makes it good choice for small enterprises - Supports VoIP calling over Wifi and 4G/LTE and other networks flawlessly - Very simple and user friendly interface - Being a unified communication platform, it combines phone, video and meetings, chats into a single application - Giving user with utmost ease in communication - Easy switch from phone call to video meeting #### Cons - Call quality depend on internet bandwidth - Limited hardware support for desk phones - Limited integration around number of CRM and helpdesk --- ### Great for Clients you can’t see in person! - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered It’s good. Easy to use. Talking to clients who don’t live in the United States is helpful to talk via phone or video #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It provides you with a. Phone number that I can use to communicate with clients. I can also provide video calling #### Cons Zoom only works if you have a zoom account. Some people no need to meet with do not have zoom and sometimes don’t want to make an account --- ### Zoom Phone Efficiency In Communications - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Zoom Phone fits businesses of all sizes. I find this platform to be effective for secure communications with my clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My communications are now safe, secure and effective with Zoom Phone because it supports inbound and outbound calling through the public switched telephone network. #### Cons There is nothing that has a problem with this platform at all. This platform first is secure for making calls. --- ### Love How You Can Receive Calls To Your Office Phone From Any Device In Lieu of a Physical Office Phone - Overall rating: 5/5 - Reviewer: Jesse Z. - Industry: Computer Software - Company size: 51-200 employees - Product usage: 3-5 years · monthly - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, Zoom Phone is a really good tool for employees who aren't in a physical office all the time to still receive calls to their office number. Additionally, there are many devices you can receive or call from. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like how Zoom Phone is a very convenient and useful tool for employees with an office phone who work remotely or aren't always in the office. You can call and receive from a laptop or your own personal smartphone. #### Cons The mobile app keeps asking me to turn on location services, which I don't want to do because it drains the battery on my phone. Additionally, not a complaint, but Zoom can try to do a better job of filtering out spam or junk calls. --- ### Reliable and Improvable - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Sure, during rotations and group study, Zoom Phone has been excellent for keeping me in contact with professors and classmates (that is, those that are also using Zoom). Connectivity might be lacking occasionally, especially on low Wi-Fi. Otherwise it is simple to use. Honestly. At times, it may be challenging to coordinate communications across devices. By and large useful, but some changes would make it even improved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Alright, what I really love about Zoom Phone is its easiness to use. Yeah, it integrates perfectly with the rest of the Zoom features... so I don’t have to switch between different apps all the time. I can easily make calls right away on the go (something great when I'm running around between classes or study sessions). The call quality is also really clear; communicating with professors, classmates, and even patients is made so much easier. #### Cons One thing I don’t like about Zoom Phone is that sometimes it can be a bit unreliable, especially if I’m switching between my laptop and phone during a call. There have been a few instances where I’ve had trouble reconnecting, and it can be frustrating, especially when I’m trying to discuss something urgent with a colleague or professor. Also, if my internet connection isn’t strong enough, the call quality drops, and it’s hard to hear clearly. That’s something I’ve run into a few times, and it can be annoying when I’m in the middle of a study session or discussing a clinical case. I also wish there were more options for customizing notifications because I’ve missed calls occasionally, especially if I’m in a lecture or study group and don’t hear the alert. Despite these small hiccups, it’s still a really helpful tool, but these are the main things I think could be improved. --- ### Cost effective and great quality - Overall rating: 5/5 - Reviewer: Josh S. - Industry: Legal Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very versatile, and call quality is very good. Love having an app on my cell phone. #### Cons I haven't found anything yet that I don't like about the Zoom phones.. they really are great and cost effective --- ### Great for meetings on the go! - Overall rating: 4/5 - Reviewer: Samantha S. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Convenient way for me to jump on calls & meetings on the go with all the features and quality of the desktop version. #### Cons Honestly nothing! I use it nearly daily, it’s great alternative to join meeting on the go! Maybe if several people have their hands raised you can’t see your order like you can on desktop. --- ### The best tool for webinar and large conference meeting - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Online Media - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I think it is a great tool for sure better than Teams #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Opportunity to schedule webinar with more than 300 people connected #### Cons The menú is not always user friendly and you need to use tutorial for understand function --- ### Zoom zoom zoom ! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: 1-3 years · monthly - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Switched over from skype to zoom and haven't looked back. A great easy to use product #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zool is the only app that i use for video conferencing anymore, security and quality seem great as well #### Cons Zero cons at the moment, a great, high quality product! --- ### Enhancing business communication with Zoom Phone - Overall rating: 5/5 - Reviewer: Gouthami K. - Industry: Education Management - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Zoom Phone has been positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Zoom Phone is its call quality and reliability because it allows me to have calls with excellent audio quality and minimal disruptions. #### Cons What I like least about Zoom Phone is its limited features in the basic plan because some advanced features, like analytics, are not available. --- ### Zoom Phone is great - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it has been quit positive. its very easy to connect and use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros that it is able to be used with other zoom systems #### Cons that there is a 40min time limit on calls --- ### Virtual communication made easy with Zoom Phone - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer & Network Security - Company size: 10000+ employees - Product usage: 1-3 years · monthly - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Zoom Phone has been extremely good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Zoom Phone is it's flexibility and user friendly interface. #### Cons What I liked the least about Zoom Phone is it's occasional call quality issues. --- ### Zoom as Voip - Overall rating: 4/5 - Reviewer: Avinash P. - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Using zoom phone in Mac OS without any issues , running smoothly not consuming enough space. Properly integrated with zendesk to call the customer anytime hassle free. Overall it is good and helpful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 1. High availability of product in the market so very less chances to say customers to install and use this. 2. Integrations in other environment is easy and not very time taking. 3. Secure and goo compatibility in mobile as well. 4. Free version is also good with respect to the paid one. #### Cons 1. Noticed lags in performance sometime. 2. High Bandwidth is needed for smooth working. Little changes cause disruptions. --- ### Zoom Calls Simplifies Conference and Educational Calls. - Overall rating: 5/5 - Reviewer: Noxolo R. - Industry: Accounting - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoom facilitates the seamless presentation of myself on the platform, particularly during interviews. Accessing the platform via the mobile app is expeditious, requiring less than a minute. Additionally, I appreciate receiving daily notifications regarding meeting schedules, alleviating the need for manual note-taking or reminders on my phone. #### Cons I dislike the fact that most meetings under a free version only last for 40 minutes. I wish they could make them last for an hour at most. I am also not very fond of the fact that one needs to have a constant internet connection. --- Zoom Phone Reviews, Pros and Cons - 2026 Software Advice