--- title: "Zoom Phone Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Zoom Phone. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zoom Phone is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/zoom-phone-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / [Zoom Phone](https://www.softwareadvice.com/voip/zoom-phone-profile/) / Zoom Phone Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/zoom-phone-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/zoom-phone-profile/alternatives/) # Zoom Phone User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 246 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.2/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 157 reviews (64%) - 4 stars: 72 reviews (29%) - 3 stars: 11 reviews (4%) - 2 stars: 1 reviews (0%) - 1 star: 5 reviews (2%) ### Most mentioned pros - Being a unified communication platform, it combines phone, video and meetings, chats into a single application - Giving user with utmost ease in communication - Zoom Phone makes it very easy to check your voicemails by adding them to a queue in the Zoom Workplace app. - This app is best for online work for home and students e Learning which helped a lot for many schools and companies in the covid time and now also . ### Most mentioned cons - With the voicemail I can clear them out in the app, but it won't clear them out from my desktop phone automatically. - Zoom Phone is missing faxing capabilities. - sometimes the call quality drops when my internet is a bit slow. ## Zoom Phone customer reviews Showing reviews 1-25 of 246 (page 1). ### Reliable VoIP solution of modern times - Overall rating: 5/5 - Reviewer: Nishant T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, its very nice, reliable, and easy to user VoIP tool, offers good quality calls and robust integration with Zoom's wider ecosystem #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - Seamlessly integrate with Zoom's workflow ecosystem of Zoom meetings, Zoom call etc. - Low cost platform compared to peers, makes it good choice for small enterprises - Supports VoIP calling over Wifi and 4G/LTE and other networks flawlessly - Very simple and user friendly interface - Being a unified communication platform, it combines phone, video and meetings, chats into a single application - Giving user with utmost ease in communication - Easy switch from phone call to video meeting #### Cons - Call quality depend on internet bandwidth - Limited hardware support for desk phones - Limited integration around number of CRM and helpdesk --- ### Zoom Phone Review - Overall rating: 5/5 - Reviewer: Whitney J. - Verified reviewer: Yes - Industry: Banking - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really enjoy using Zoom Phone. Again, it's easy to use and learn how to use it. The product has worked very well since installing. It's great for a business to use with it's employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoom Phone makes it very easy to check your voicemails by adding them to a queue in the Zoom Workplace app. It also adds the transcription for you by sending you an email with the voicemail and the transcription. That's very nice for catching phone numbers and things of that nature. Meetings are very easy to schedule and log into them when others are using Zoom. It was easy to learn the system. I like being able to change my availability and out-of-office status with the app in the background options. #### Cons With the voicemail I can clear them out in the app, but it won't clear them out from my desktop phone automatically. This could just be the type of phone we have hooked to our Zoom workplace system. --- ### Great for Clients you can’t see in person! - Overall rating: 3/5 - Reviewer: Dana P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered It’s good. Easy to use. Talking to clients who don’t live in the United States is helpful to talk via phone or video #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It provides you with a. Phone number that I can use to communicate with clients. I can also provide video calling #### Cons Zoom only works if you have a zoom account. Some people no need to meet with do not have zoom and sometimes don’t want to make an account --- ### Perfect Call Platform For Large Amount of Calls - Overall rating: 5/5 - Reviewer: Sebastian C. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very good and useful for doing calls with a large array of clients. Not many issues at all and a good value for money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good application for doing calls with other clients. Meetings, call recording, and call quality were all good. I did not use the background options but they worked well. Not many bugs or issues. Good level of call security. #### Cons There was a tiny learning curve when compared to Zoom Video Calls however it was nothing the documentation couldn't help with. --- ### Easy to you for meetings - Overall rating: 5/5 - Reviewer: Andrena T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it’s been a very good experience using it and to explain how to use to someone not used to it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It’s very easy to use and allow for a simple way to connect with someone without having to provide your personal number #### Cons Sometimes it takes a little bit to load especially if you don’t have it preset up prior to starting. It’s always best to plan accordingly --- ### Zoom Phone Efficiency In Communications - Overall rating: 5/5 - Reviewer: Ascah M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Zoom Phone fits businesses of all sizes. I find this platform to be effective for secure communications with my clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My communications are now safe, secure and effective with Zoom Phone because it supports inbound and outbound calling through the public switched telephone network. #### Cons There is nothing that has a problem with this platform at all. This platform first is secure for making calls. --- ### Love How You Can Receive Calls To Your Office Phone From Any Device In Lieu of a Physical Office Phone - Overall rating: 5/5 - Reviewer: Jesse Z. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, Zoom Phone is a really good tool for employees who aren't in a physical office all the time to still receive calls to their office number. Additionally, there are many devices you can receive or call from. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like how Zoom Phone is a very convenient and useful tool for employees with an office phone who work remotely or aren't always in the office. You can call and receive from a laptop or your own personal smartphone. #### Cons The mobile app keeps asking me to turn on location services, which I don't want to do because it drains the battery on my phone. Additionally, not a complaint, but Zoom can try to do a better job of filtering out spam or junk calls. --- ### Reliable and Improvable - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Sure, during rotations and group study, Zoom Phone has been excellent for keeping me in contact with professors and classmates (that is, those that are also using Zoom). Connectivity might be lacking occasionally, especially on low Wi-Fi. Otherwise it is simple to use. Honestly. At times, it may be challenging to coordinate communications across devices. By and large useful, but some changes would make it even improved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Alright, what I really love about Zoom Phone is its easiness to use. Yeah, it integrates perfectly with the rest of the Zoom features... so I don’t have to switch between different apps all the time. I can easily make calls right away on the go (something great when I'm running around between classes or study sessions). The call quality is also really clear; communicating with professors, classmates, and even patients is made so much easier. #### Cons One thing I don’t like about Zoom Phone is that sometimes it can be a bit unreliable, especially if I’m switching between my laptop and phone during a call. There have been a few instances where I’ve had trouble reconnecting, and it can be frustrating, especially when I’m trying to discuss something urgent with a colleague or professor. Also, if my internet connection isn’t strong enough, the call quality drops, and it’s hard to hear clearly. That’s something I’ve run into a few times, and it can be annoying when I’m in the middle of a study session or discussing a clinical case. I also wish there were more options for customizing notifications because I’ve missed calls occasionally, especially if I’m in a lecture or study group and don’t hear the alert. Despite these small hiccups, it’s still a really helpful tool, but these are the main things I think could be improved. --- ### Cost effective and great quality - Overall rating: 5/5 - Reviewer: Josh S. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very versatile, and call quality is very good. Love having an app on my cell phone. #### Cons I haven't found anything yet that I don't like about the Zoom phones.. they really are great and cost effective #### Reasons for switching to Zoom Phone Zoom Phone is better cost and better quality --- ### Great for meetings on the go! - Overall rating: 4/5 - Reviewer: Samantha S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Convenient way for me to jump on calls & meetings on the go with all the features and quality of the desktop version. #### Cons Honestly nothing! I use it nearly daily, it’s great alternative to join meeting on the go! Maybe if several people have their hands raised you can’t see your order like you can on desktop. --- ### The best tool for webinar and large conference meeting - Overall rating: 4/5 - Reviewer: Fabrizio A. - Verified reviewer: Yes - Industry: Online Media - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I think it is a great tool for sure better than Teams #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Opportunity to schedule webinar with more than 300 people connected #### Cons The menú is not always user friendly and you need to use tutorial for understand function #### Reasons for switching to Zoom Phone Team was not working for conference with a lot o people connected and connection was frequently unstable --- ### Zoom zoom zoom ! - Overall rating: 5/5 - Reviewer: John B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used monthly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Switched over from skype to zoom and haven't looked back. A great easy to use product #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zool is the only app that i use for video conferencing anymore, security and quality seem great as well #### Cons Zero cons at the moment, a great, high quality product! #### Reasons for switching to Zoom Phone Ease of product use and popularity. Zoom is the standard --- ### Enhancing business communication with Zoom Phone - Overall rating: 5/5 - Reviewer: Gouthami K. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Zoom Phone has been positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Zoom Phone is its call quality and reliability because it allows me to have calls with excellent audio quality and minimal disruptions. #### Cons What I like least about Zoom Phone is its limited features in the basic plan because some advanced features, like analytics, are not available. --- ### Zoom Phone is great - Overall rating: 5/5 - Reviewer: Taylor L. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it has been quit positive. its very easy to connect and use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros that it is able to be used with other zoom systems #### Cons that there is a 40min time limit on calls --- ### Virtual communication made easy with Zoom Phone - Overall rating: 4/5 - Reviewer: Ravi Teja K. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 10000+ employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Zoom Phone has been extremely good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Zoom Phone is it's flexibility and user friendly interface. #### Cons What I liked the least about Zoom Phone is it's occasional call quality issues. --- ### Zoom as Voip - Overall rating: 4/5 - Reviewer: Er Avinash P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Using zoom phone in Mac OS without any issues , running smoothly not consuming enough space. Properly integrated with zendesk to call the customer anytime hassle free. Overall it is good and helpful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 1. High availability of product in the market so very less chances to say customers to install and use this. 2. Integrations in other environment is easy and not very time taking. 3. Secure and goo compatibility in mobile as well. 4. Free version is also good with respect to the paid one. #### Cons 1. Noticed lags in performance sometime. 2. High Bandwidth is needed for smooth working. Little changes cause disruptions. --- ### Zoom Calls Simplifies Conference and Educational Calls. - Overall rating: 5/5 - Reviewer: Noxolo R. - Verified reviewer: Yes - Industry: Accounting - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoom facilitates the seamless presentation of myself on the platform, particularly during interviews. Accessing the platform via the mobile app is expeditious, requiring less than a minute. Additionally, I appreciate receiving daily notifications regarding meeting schedules, alleviating the need for manual note-taking or reminders on my phone. #### Cons I dislike the fact that most meetings under a free version only last for 40 minutes. I wish they could make them last for an hour at most. I am also not very fond of the fact that one needs to have a constant internet connection. --- ### Innovation in telephone communication in the cloud. - Overall rating: 4/5 - Reviewer: Maria F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered This zoom section is nothing more than an excellent integration to the original platform that provides many mobility in voi I have realized that it has good stability in voice calls with a sound similar to HD, I consider it a good alternative since I can make calls to different countries where the use of this platform is also located, it can be said that Zoom PHONE is a telephone network but only using the internet, whether it is broadband, fiber, satellite or cabled. I have used it a few times and my experience has been satisfactory for its good performance in almost everything that anot #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Knowing that Zoom PHONE is a very good telephony alternative for both individuals and companies, it has very good aspects that make it stand out compared to conventional telephony providers, they would be the following: 1- It is a service that is in the cloud, that is, it can be accessed from anywhere that has internet. 2- It is an application that is unified to make calls and video calls and allows you to make changes from one to the other without having to redial or hang up. 3- It has great international coverage, that is, it allows optimizing global and international contact. 4- I love that it has integrations that are very useful when it comes to business meetings such as: Salesforce. #### Cons Just as Zoom PHONE has many positive anet access, basicallyces its use and that is internet access, basically without internet access Zoom PHONE would be dead and would not take place, I think that when comparing with other providers telephony, plus zoom can not be used in basic phones, but not to mention all that Zoom phone is very well developed. --- ### Zoom meeting, but from phone - Overall rating: 5/5 - Reviewer: Hafizah S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered It is a very helpful application that i have use it a lot while on-the-go and when i don't have my computer with me. It was a great experience for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Zoom Phone is very helpful for anyone that are constantly on-the-go but need to join the meeting session with client or colleague. It operate from my smartphone, which mean i don't need my laptop to launch the application. The audio quality always clear and i had never had problem with the audio. #### Cons I can't change the audio calls from using my phone carrier to be using the VOIP. It need to be setup before the call are made, and can not change it in the middle of the session. I had to cancel the session and join in it again using the VOIP option. I hope it can be change in the future. --- ### Best software for professional - Overall rating: 5/5 - Reviewer: Kumutha V. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Almost 2 years i am using this software.completely amazing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All the options are really good and easy to use also. That's why I continually using this software.. #### Cons I don't have anything to say here. All the options are good to go. I would like to recommend this to everyone --- ### Zoom Phone is the only way to connect!! - Overall rating: 5/5 - Reviewer: Robert M. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Zoom Phone has been great!! I can always rely on this application for all video conferencing needs!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoom Phones ease of use and security features are the best!! I always have confidence that my video calls/meetings are safe and secure. This makes it my go-to application!! #### Cons There’s nothing bad to say about this application. It’s a simple and secure way to chat/meet with your friends, coworkers or doctors!! --- ### Zooming review - Overall rating: 5/5 - Reviewer: Claude B. - Verified reviewer: Yes - Industry: Chemicals - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience is good. Whenever I use zoom the experience is nice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CONNECTING! We are in a technological age and everyone is hustling and bustling. Having a way to stay in touch, catch up or even land that dream job is crucial. Zoom does all that and more. #### Cons Perhaps zoom can make the calls a little more interactive. --- ### UCaaS solution that can outdo larger players in the market - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered I really like Zoom Phone + Zoom Meeting so far. Part of our org still uses a different provider due to contract ties but i am evaluating moving whole org to Zoom in the next fiscal year. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I've used almost all leading UCaaS vendors, and what i like about zoom is its ability to monitor a line without needing for an active live call. #### Cons It's fairly new to the market and i have not experienced any issues. I will go back to review if i experience any. --- ### Zoom Review / Feedback - Overall rating: 5/5 - Reviewer: Karthick M. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Conducting presentations and recording important sessions so that it can be used anytime moving forward for training purpose #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly, easy to collaborate with team members, easy to set up meetings #### Cons some times you wont be able to see which number you called, Need to logout and relogin again to see recent dialed number #### Reasons for switching to Zoom Phone Magic jack is just a voip you can do calls alone --- ### Complete Train Wreck - Overall rating: 1/5 - Reviewer: Shanta K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We were double billed at the beginning and when we requested the second account be closed, it was set to cancelation pending and never changed or refunded. When we attempted call tickets they were never answered. When I called, I would hold from 30-45 minutes each call and several times my call was dropped once answered and I would have to start the process over again. The customer service reps were not fluent in English and read standard responses from a notebook, none of which actually addressed our issues. There was no way to escalate and when we finally received follow ups they still did not address the issues or answer the questions. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros We were pleased to be given the option of using a phone app instead of standard desk phones given the nature of our business. #### Cons The setup process was confusing, call routing and other functions very unclear and hard to set up, customer service completely non-existent. ## More reviews [Next reviews](https://www.softwareadvice.com/voip/zoom-phone-profile/reviews/?page=2) --- Zoom Phone Reviews, Pros and Cons - 2026 Software Advice