--- title: "Zoom Phone Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Zoom Phone. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zoom Phone is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/zoom-phone-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / [Zoom Phone](https://www.softwareadvice.com/voip/zoom-phone-profile/) / Zoom Phone Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/zoom-phone-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/zoom-phone-profile/alternatives/) # Zoom Phone User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 245 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.2/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 156 reviews (64%) - 4 stars: 72 reviews (29%) - 3 stars: 11 reviews (4%) - 2 stars: 1 reviews (0%) - 1 star: 5 reviews (2%) ### Most mentioned pros - Being a unified communication platform, it combines phone, video and meetings, chats into a single application - Giving user with utmost ease in communication - Zoom Phone makes it very easy to check your voicemails by adding them to a queue in the Zoom Workplace app. - This app is best for online work for home and students e Learning which helped a lot for many schools and companies in the covid time and now also . ### Most mentioned cons - With the voicemail I can clear them out in the app, but it won't clear them out from my desktop phone automatically. - Zoom Phone is missing faxing capabilities. - sometimes the call quality drops when my internet is a bit slow. ## Zoom Phone customer reviews Showing reviews 1-25 of 245 (page 1). ### Reliable VoIP solution of modern times - Overall rating: 5/5 - Reviewer: Nishant T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, its very nice, reliable, and easy to user VoIP tool, offers good quality calls and robust integration with Zoom's wider ecosystem #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - Seamlessly integrate with Zoom's workflow ecosystem of Zoom meetings, Zoom call etc. - Low cost platform compared to peers, makes it good choice for small enterprises - Supports VoIP calling over Wifi and 4G/LTE and other networks flawlessly - Very simple and user friendly interface - Being a unified communication platform, it combines phone, video and meetings, chats into a single application - Giving user with utmost ease in communication - Easy switch from phone call to video meeting #### Cons - Call quality depend on internet bandwidth - Limited hardware support for desk phones - Limited integration around number of CRM and helpdesk --- ### Perfect Call Platform For Large Amount of Calls - Overall rating: 5/5 - Reviewer: Sebastian C. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very good and useful for doing calls with a large array of clients. Not many issues at all and a good value for money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good application for doing calls with other clients. Meetings, call recording, and call quality were all good. I did not use the background options but they worked well. Not many bugs or issues. Good level of call security. #### Cons There was a tiny learning curve when compared to Zoom Video Calls however it was nothing the documentation couldn't help with. --- ### Great for Clients you can’t see in person! - Overall rating: 3/5 - Reviewer: Dana P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered It’s good. Easy to use. Talking to clients who don’t live in the United States is helpful to talk via phone or video #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It provides you with a. Phone number that I can use to communicate with clients. I can also provide video calling #### Cons Zoom only works if you have a zoom account. Some people no need to meet with do not have zoom and sometimes don’t want to make an account --- ### Easy to you for meetings - Overall rating: 5/5 - Reviewer: Andrena T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it’s been a very good experience using it and to explain how to use to someone not used to it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It’s very easy to use and allow for a simple way to connect with someone without having to provide your personal number #### Cons Sometimes it takes a little bit to load especially if you don’t have it preset up prior to starting. It’s always best to plan accordingly --- ### Zoom Phone Efficiency In Communications - Overall rating: 5/5 - Reviewer: Ascah M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Zoom Phone fits businesses of all sizes. I find this platform to be effective for secure communications with my clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My communications are now safe, secure and effective with Zoom Phone because it supports inbound and outbound calling through the public switched telephone network. #### Cons There is nothing that has a problem with this platform at all. This platform first is secure for making calls. --- ### Reliable and Improvable - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Sure, during rotations and group study, Zoom Phone has been excellent for keeping me in contact with professors and classmates (that is, those that are also using Zoom). Connectivity might be lacking occasionally, especially on low Wi-Fi. Otherwise it is simple to use. Honestly. At times, it may be challenging to coordinate communications across devices. By and large useful, but some changes would make it even improved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Alright, what I really love about Zoom Phone is its easiness to use. Yeah, it integrates perfectly with the rest of the Zoom features... so I don’t have to switch between different apps all the time. I can easily make calls right away on the go (something great when I'm running around between classes or study sessions). The call quality is also really clear; communicating with professors, classmates, and even patients is made so much easier. #### Cons One thing I don’t like about Zoom Phone is that sometimes it can be a bit unreliable, especially if I’m switching between my laptop and phone during a call. There have been a few instances where I’ve had trouble reconnecting, and it can be frustrating, especially when I’m trying to discuss something urgent with a colleague or professor. Also, if my internet connection isn’t strong enough, the call quality drops, and it’s hard to hear clearly. That’s something I’ve run into a few times, and it can be annoying when I’m in the middle of a study session or discussing a clinical case. I also wish there were more options for customizing notifications because I’ve missed calls occasionally, especially if I’m in a lecture or study group and don’t hear the alert. Despite these small hiccups, it’s still a really helpful tool, but these are the main things I think could be improved. --- ### Love How You Can Receive Calls To Your Office Phone From Any Device In Lieu of a Physical Office Phone - Overall rating: 5/5 - Reviewer: Jesse Z. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, Zoom Phone is a really good tool for employees who aren't in a physical office all the time to still receive calls to their office number. Additionally, there are many devices you can receive or call from. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like how Zoom Phone is a very convenient and useful tool for employees with an office phone who work remotely or aren't always in the office. You can call and receive from a laptop or your own personal smartphone. #### Cons The mobile app keeps asking me to turn on location services, which I don't want to do because it drains the battery on my phone. Additionally, not a complaint, but Zoom can try to do a better job of filtering out spam or junk calls. --- ### Cost effective and great quality - Overall rating: 5/5 - Reviewer: Josh S. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very versatile, and call quality is very good. Love having an app on my cell phone. #### Cons I haven't found anything yet that I don't like about the Zoom phones.. they really are great and cost effective #### Reasons for switching to Zoom Phone Zoom Phone is better cost and better quality --- ### Great for meetings on the go! - Overall rating: 4/5 - Reviewer: Samantha S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Convenient way for me to jump on calls & meetings on the go with all the features and quality of the desktop version. #### Cons Honestly nothing! I use it nearly daily, it’s great alternative to join meeting on the go! Maybe if several people have their hands raised you can’t see your order like you can on desktop. --- ### Enhancing business communication with Zoom Phone - Overall rating: 5/5 - Reviewer: Gouthami K. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Zoom Phone has been positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Zoom Phone is its call quality and reliability because it allows me to have calls with excellent audio quality and minimal disruptions. #### Cons What I like least about Zoom Phone is its limited features in the basic plan because some advanced features, like analytics, are not available. --- ### Zoom Phone is easy to use, but their support needs to improve in certain areas. - Overall rating: 4/5 - Reviewer: Evelyn L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered It has been good, but they don't help set up the SMS campaign. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is easy to deploy and use. Friendly app. #### Cons Their support service needs to be better. #### Reasons for switching to Zoom Phone RingCentral price was high, and there were some charges they couldn't explain, and their support team was terrible. --- ### Zoom zoom zoom ! - Overall rating: 5/5 - Reviewer: John B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used monthly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Switched over from skype to zoom and haven't looked back. A great easy to use product #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zool is the only app that i use for video conferencing anymore, security and quality seem great as well #### Cons Zero cons at the moment, a great, high quality product! #### Reasons for switching to Zoom Phone Ease of product use and popularity. Zoom is the standard --- ### Worst Support in the Industry!! - Overall rating: 1/5 - Reviewer: Randall S. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Their sales people will sell you the product and then abandon you to a process they don't explain well. If you ask for a white paper or steps you will be doing so you can make sure you will not slow up the process that request will be ignored. Then they will send you to an engineer who will run your through the configuration of the software so fast you will feel like you are at an Auction!! Once you have the phones provisioned and ported, I hope you don't want anything other than the default configuration, because getting help is a daySSSS long process, and when you get it it will be wrong. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It is hard to learn to use the online configuration tools, and the people who train you move too fast for you to remember anything #### Cons Zoom relies too much on automated call routing systems with too short of times allowed for responses. If you do not have several numbers at your fingertips, you will get disconnected before you can respond to the prompts. I needed support 30 hours ago, and I am STILL fighting to get anyone to support us. #### Reasons for switching to Zoom Phone Because Intermedias Support was bad, but not nearly as bad as ZOOM. I wish we could go back!! --- ### The best in the market - Overall rating: 5/5 - Reviewer: Eliel C. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent service. Quality of the calls is great, verified numbers with proper caller ID so your calls are not rejected due to a weird caller ID such as "Spam Risk" or "Unknown". Dedicated account manager. #### Cons No cons, everything I have to say about Zoom phone is positive. Especially switching out of another company such as Ring Central that are huge but with poor customer service. #### Reasons for choosing Zoom Phone Better price, excellent service and superior customer support #### Reasons for switching to Zoom Phone Horrible customer support and bad numbers/caller ID --- ### Easy compact phone within the application - Overall rating: 5/5 - Reviewer: Cynthia B. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I give it a 4/5, there’s a couple things that need fine tuning to be the best experience, but overall is really easy and comfortable to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Integration with desktop UI is really good, it provides a small widget that hides in the screen for easy access and it pops when an incoming call is due. Plus you can easily get to the dialer or history of calls with it without opening the full window #### Cons There’s no way of checking the full call details when it’s ringing or copying the number before answering the call to be prepared for clients. Caller ID could be improved as well --- ### Virtual communication made easy with Zoom Phone - Overall rating: 4/5 - Reviewer: Ravi Teja K. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 10000+ employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Zoom Phone has been extremely good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Zoom Phone is it's flexibility and user friendly interface. #### Cons What I liked the least about Zoom Phone is it's occasional call quality issues. --- ### Zoom as Voip - Overall rating: 4/5 - Reviewer: Er Avinash P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Using zoom phone in Mac OS without any issues , running smoothly not consuming enough space. Properly integrated with zendesk to call the customer anytime hassle free. Overall it is good and helpful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 1. High availability of product in the market so very less chances to say customers to install and use this. 2. Integrations in other environment is easy and not very time taking. 3. Secure and goo compatibility in mobile as well. 4. Free version is also good with respect to the paid one. #### Cons 1. Noticed lags in performance sometime. 2. High Bandwidth is needed for smooth working. Little changes cause disruptions. --- ### Hello? How Are You Today? How May I Help? - Overall rating: 5/5 - Reviewer: Heather H. - Verified reviewer: Yes - Industry: Automotive - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If I had to provide an overall score, I would say 9/10. This is a wonderful program to have, especially when your busy, you have the automated response system. Not having to use the desk phone makes it easie to access and conveniently friendly as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing that I like most about the ZOOM phone, is the fact that I get multiple notifications. You get notifications on your desktop, laptop, and cell phone. It is sometimes important to get more than one notification because you might not be readily available from your desk but are able to respond to your phone if you are out in the field and cannot get to your desk. The automated feature can give the person on the other end a sense of relief that someone will call them back after leaving a message. #### Cons Sometimes the automated spell check on the voicemail is not always accurate and can make words out to be spell something else. When a call comes through, it interrupts your typing, when trying to type up an email. You have to stop what you're doing and give ZOOM your full attention.I can't think of anything else that would be a negative impact as of right now. #### Reasons for switching to Zoom Phone This was the company's decision to make this change. Convenience and better features. --- ### Zoom Calls Simplifies Conference and Educational Calls. - Overall rating: 5/5 - Reviewer: Noxolo R. - Verified reviewer: Yes - Industry: Accounting - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoom facilitates the seamless presentation of myself on the platform, particularly during interviews. Accessing the platform via the mobile app is expeditious, requiring less than a minute. Additionally, I appreciate receiving daily notifications regarding meeting schedules, alleviating the need for manual note-taking or reminders on my phone. #### Cons I dislike the fact that most meetings under a free version only last for 40 minutes. I wish they could make them last for an hour at most. I am also not very fond of the fact that one needs to have a constant internet connection. --- ### Innovation in telephone communication in the cloud. - Overall rating: 4/5 - Reviewer: Maria F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered This zoom section is nothing more than an excellent integration to the original platform that provides many mobility in voi I have realized that it has good stability in voice calls with a sound similar to HD, I consider it a good alternative since I can make calls to different countries where the use of this platform is also located, it can be said that Zoom PHONE is a telephone network but only using the internet, whether it is broadband, fiber, satellite or cabled. I have used it a few times and my experience has been satisfactory for its good performance in almost everything that anot #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Knowing that Zoom PHONE is a very good telephony alternative for both individuals and companies, it has very good aspects that make it stand out compared to conventional telephony providers, they would be the following: 1- It is a service that is in the cloud, that is, it can be accessed from anywhere that has internet. 2- It is an application that is unified to make calls and video calls and allows you to make changes from one to the other without having to redial or hang up. 3- It has great international coverage, that is, it allows optimizing global and international contact. 4- I love that it has integrations that are very useful when it comes to business meetings such as: Salesforce. #### Cons Just as Zoom PHONE has many positive anet access, basicallyces its use and that is internet access, basically without internet access Zoom PHONE would be dead and would not take place, I think that when comparing with other providers telephony, plus zoom can not be used in basic phones, but not to mention all that Zoom phone is very well developed. --- ### Zoom meeting, but from phone - Overall rating: 5/5 - Reviewer: Hafizah S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered It is a very helpful application that i have use it a lot while on-the-go and when i don't have my computer with me. It was a great experience for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Zoom Phone is very helpful for anyone that are constantly on-the-go but need to join the meeting session with client or colleague. It operate from my smartphone, which mean i don't need my laptop to launch the application. The audio quality always clear and i had never had problem with the audio. #### Cons I can't change the audio calls from using my phone carrier to be using the VOIP. It need to be setup before the call are made, and can not change it in the middle of the session. I had to cancel the session and join in it again using the VOIP option. I hope it can be change in the future. --- ### Best software for professional - Overall rating: 5/5 - Reviewer: Kumutha V. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Almost 2 years i am using this software.completely amazing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All the options are really good and easy to use also. That's why I continually using this software.. #### Cons I don't have anything to say here. All the options are good to go. I would like to recommend this to everyone --- ### Zoom Phone is the only way to connect!! - Overall rating: 5/5 - Reviewer: Robert M. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Zoom Phone has been great!! I can always rely on this application for all video conferencing needs!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoom Phones ease of use and security features are the best!! I always have confidence that my video calls/meetings are safe and secure. This makes it my go-to application!! #### Cons There’s nothing bad to say about this application. It’s a simple and secure way to chat/meet with your friends, coworkers or doctors!! --- ### Great app! The very best for virtual meetings and communication. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Graphic Design - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Zoom has made meetings and business discussions convenient in my organisations extremely convenient for all workers. It's spectacular video and audio quality has made physical meetings in my organisation redundant. It has allowed me and my team's members to works remotely with great ease. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Zoom is very easy to set up and does not require any technical knowledge to set up in an organisation. The sign-up process is very simple and straightforward. One of the most helpful features which is missing from other video conferencing apps is the option to record zoom meetings and store them in the cloud. The link to the recording can be shared with colleagues and co-workers who missed the meeting and they will be able to access and watch the meeting and know what what discussed. Also, Zoom has superior video and sound quality compared to other apps. #### Cons Currently, the only way to communicate with another participant is to send a message in the chatroom which can be read by all participants. There should be a way to privately communicate directly with other participants during a meeting without posting in the chatroom for all participants to see. --- ### ZOOM Phone has great call quality but lags behind RingCentral and others - Overall rating: 5/5 - Reviewer: Eric C. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, we're happy with Zoom Phone but, Zoom REALLY, REALLY needs to add answering calls on iOS lock screen like RingCentral, 8X8 and others. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros What I like about ZOOM software is its simplicity. We didn't need all the features of competitors like RingCentral. #### Cons ZOOM phone doesn't support answering calls on the iOS lock screen. BIG missing feature for ZOOM Phone! Also, cumbersome to move calls from a mobile device to Mac and back. #### Reasons for choosing Zoom Phone Pricing and the inclusion of Zoom meetings #### Reasons for switching to Zoom Phone Pricing and we didn't need all the features of RingCentral. ## More reviews [Next reviews](https://www.softwareadvice.com/voip/zoom-phone-profile/reviews/?page=2) --- Zoom Phone Reviews, Pros and Cons - 2026 Software Advice