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About Zultys MX System
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Zultys MX System User Reviews
OVERALL RATING
Showing 1 - 5 of 24 reviews

Grant
Verified reviewer
Company size: 51-200 employees
Industry: Wholesale
Time used: Less than 2 years
Review Source: Capterra
April 2018
It does what it needs to do.
I am able to place/receive phone calls and manage voicemails. The product doesn't seem to have any major issues or bugs which is all you can ask for at the end of the day. Happy with it.
Pros
It works. You need to make a phone call, you need to transfer and utilize a voicemail box. This product does everything it says it does. I unfortunately did not purchase this product so cannot tell you how the value for money compares, just that in being a user of MXIE who is competent with technology, it gives me no issue.
Cons
The admin side of the software could be much more intuitive. I would like to see a better UI overall, clearer reports and live view setups.
Leonard
Company size: 201-500 employees
Industry: Financial Services
Time used: Less than 2 years
Review Source: Capterra
November 2019
MXIE Review
Over the experience was average, nothing too difficult, nothing super amazing.
Pros
Setting up various queues was very easy to do, the entire setup portion is very user friendly.
Cons
Reporting was very lacking and difficult to work in
Reasons for switching to Zultys MX System
We were outgrowing the Shortel system and needed something more appropriate for a larger call center environment.
Anonymous
Time used: More than 2 years
Review Source: Capterra
April 2018
Expensive!
Pros
Not much. Call quality is good as long as our internet service is working well. Retrieval of messages is good. We also like that we can save and forward the actual message of the caller.
Cons
Initially, we have the unit that was contained in our building. Within approximately 1 year, it could not be updated. Thus so, we would have had to purchase a whole new self contained system or go to a cloud based system. which we did. Each additional phone is very expensive for each room. In addition to this, each time you add a phone, you also incur an increase monthly charge. Each small service that you want also increases your monthly charge. We only keep them because it would be so expensive and such a huge hassle to switch out. Thus so, we're stuck. I wish we'd going with ringcentral.com.
Anonymous
Company size: 51-200 employees
Time used: More than 2 years
Review Source: Capterra
April 2018
Good Network Phone Tool but with Complications
Remote telephone use is important for me. I can check faxes and voicemails from anywhere, including my mobile. Transferring calls, creating teleconferences, etc. is good.
Pros
It works well for remote office telephone use. It has a good app that allows calls from your mobile while protecting your mobile number. Faxes and voicemails are easy to retrieve.
Cons
Somewhat complicated to change settings. Requires the entry of complex server addresses for login. Sometimes it doesn't connect with my office phone and it can get confused when using MXIE to dial numbers.
Anonymous
Company size: 51-200 employees
Time used: More than 2 years
Review Source: Capterra
February 2019
Easy to Use
Pros
Easy to set status, message folks, while I'm not in a call que, the ability to have my phone ring on my computer while I'm in a meeting is great. Forwarding voicemails to email for easy access is an amazing feature.
Cons
The only con is it feels a little old, the user interface could use an update, but I'm being pretty knit-picky on that.