Zultys MX System Software


 

Zultys offers a line of unified communications (UC) solutions and phone system equipment known as the Zultys MX Series. Unlike IP-based phone systems that depend on third-party IP phones, Zultys also offers a proprietary line of IP phones that fully integrate with the MX systems for a single-vendor communications environment. The MX series can support organizations with 10 to 10,000 employees.

Zultys MX systems support on-premise, cloud-based and hybrid deployments. On-premise systems are available in 50 or 250 user models. Additionally, on-premise systems can be deployed virtually, in which case they can support up to 1,000 users each.

Licensing for Zultys cloud is user-based. Businesses can choose from standard, premium and contact center feature packages for users.

The Zultys MX series offers a number of UC capabilities. The MXIE client for end users integrates presence, email, softphone calling, call control, faxing and video calling in a single application. Contact center features, such as an outbound dialer, are also available.

 

Zultys MX System - Video calling
 
  • Zultys MX System - Video calling
    Video calling
  • Zultys MX System - Contact center reporting
    Contact center reporting
  • Zultys MX System - Presence
    Presence
  • Zultys MX System - Outbound dialer
    Outbound dialer
  • Zultys MX System - Outlook integration
    Outlook integration
  • Zultys MX System - Salesforce.com integration
    Salesforce.com integration
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

5 Reviews of Zultys MX System

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

mary from animal arts
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Limited Phone System Interface

Ease-of-use

Functionality

Product Quality

Customer Support

Just a very basic system to integrate your VOIP phone system. No bells and whistles and not a lot of options to make it customized to your needs.

Pros

Simple, easy to learn, somewhat customizable, remembers user info so you don't have to login every time - that is the best I can say!

Cons

Interface is not interesting or modern, limited options, can't personalize enough to make this super custom, BORING!

Review Source
 
 
 
Showing 1-4 of 4

Grant from Loloi Rugs
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

It does what it needs to do.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to place/receive phone calls and manage voicemails. The product doesn't seem to have any major issues or bugs which is all you can ask for at the end of the day. Happy with it.

Pros

It works. You need to make a phone call, you need to transfer and utilize a voicemail box. This product does everything it says it does. I unfortunately did not purchase this product so cannot tell you how the value for money compares, just that in being a user of MXIE who is competent with technology, it gives me no issue.

Cons

The admin side of the software could be much more intuitive. I would like to see a better UI overall, clearer reports and live view setups.

Review Source: Capterra
 


April 2018

April 2018

Expensive!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Not much. Call quality is good as long as our internet service is working well. Retrieval of messages is good. We also like that we can save and forward the actual message of the caller.

Cons

Initially, we have the unit that was contained in our building. Within approximately 1 year, it could not be updated. Thus so, we would have had to purchase a whole new self contained system or go to a cloud based system. which we did. Each additional phone is very expensive for each room. In addition to this, each time you add a phone, you also incur an increase monthly charge. Each small service that you want also increases your monthly charge. We only keep them because it would be so expensive and such a huge hassle to switch out. Thus so, we're stuck. I wish we'd going with ringcentral.com.

Review Source: Capterra
 

Mary from Changing Tides Family Services
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Interactive and Easy to operate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great for large or small agencies/businesses that need to communicate with each other throughout the day.

Pros

I love the Instant Messaging feature, helps when you do not want to disturb someone with a phone call. I also love the Voicemail forwarding feature and the convenience of transferring calls to others with just a drag and drop, either warm or cold hand offs. The status selection is great too, allowing others to see that you are available or busy. It is easy to connect to any ZULTYS phone through the Bind tool, which is really convenient if you switch workstations quite a bit.

Cons

I would prefer a conference instant messaging ability, so more than just two can communicate in one window. I also feel like some of the word links could be replaced with a more noticeable button.

Review Source: Capterra
 

Jessica from HURLEY AND DAVID INC

September 2017

September 2017

MXIE has made our office run much more smoothly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ability to have different call groups, so different phone numbers ring different people. I also like the reporting functionality so I can see how we're handling our calls.

Cons

Sometimes the software seems a little glitchy. Occasionally it will just pick up a call without touching the phone or disconnect for no reason.

Review Source: Capterra