Zultys MX System software


10 reviews(4.0/5)
10 reviews(4.0/5)

Zultys offers a line of unified communications (UC) solutions and phone system equipment known as the Zultys MX Series. Zultys MX systems support on-premise, cloud-based and hybrid deployments for businesses of all sizes. The solution also offers a proprietary line of IP phones that integrates with the MX systems to provide single-vendor communications environment.

Zultys MX series offers the MXIE client for end users that integrates presence, email, softphone calling, call control, faxing and video calling in a single application. Contact center features, such as an outbound dialer, are also provided within the solution.

Other features of The Zultys MX System includes call forwarding, advanced call routing, automated attendant, voicemail to email, and built-in reports. The solution enables users to customize call distribution to agents and select in-queue announcement or music on-hold.

Licensing for Zultys cloud is user-based. Support is available via knowledge base, user manuals, video tutorials and online help form.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , Web browser (OS agnostic) , Windows 2000 , Windows 8

10 Reviews of Zultys MX System

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  • Verified Reviewer

    Number of employees: 501-1,000 employees

    August 2018

    Fair product

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is fairly easy to use as things are clearly labeled

    Cons

    The IM function is a bit lacking unless you have it open for calls you get stuck in the chat and in some cases it is hard to tell who you may be chatting with if you have multiple chats open

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Okay product

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Super easy and simple to use. Great when you need to be on multiple phone numbers.

    Cons

    I’ve been using this system for 4 years (the company has had it for a long time) and it has no cool features. It is pretty basic. I would never guess that there was an upgrade.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Heidi E. from Deseret First Credit Union

    Number of employees: 51-200 employees

    July 2018

    Overall a good experience.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I have used MXIE at multiple jobs. It has been easy to use at all jobs. You are able to create a phone book and buddy list. The instant messaging system incorporated which is helpful.

    Cons

    I wish we could sent images through the instant messages. It would be helpful to be able to send screenshots etc.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    July 2018

    Great tool used to communicate internally and externally

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to bind myself to any phone, anywhere in the company and to utilize my personal cell as my desk phone when I am out of the office. Customer support has also been great so far with tutorials and ease of access to talk to them.

    Cons

    There is almost too much to be able to do with it so it was overwhelming at first when we integrated it to the company.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    April 2018

    Good Network Phone Tool but with Complications

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Remote telephone use is important for me. I can check faxes and voicemails from anywhere, including my mobile. Transferring calls, creating teleconferences, etc. is good.

    Pros

    It works well for remote office telephone use. It has a good app that allows calls from your mobile while protecting your mobile number. Faxes and voicemails are easy to retrieve.

    Cons

    Somewhat complicated to change settings. Requires the entry of complex server addresses for login. Sometimes it doesn't connect with my office phone and it can get confused when using MXIE to dial numbers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Grant from Loloi Rugs

    Number of employees: 51-200 employees

    April 2018

    It does what it needs to do.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am able to place/receive phone calls and manage voicemails. The product doesn't seem to have any major issues or bugs which is all you can ask for at the end of the day. Happy with it.

    Pros

    It works. You need to make a phone call, you need to transfer and utilize a voicemail box. This product does everything it says it does. I unfortunately did not purchase this product so cannot tell you how the value for money compares, just that in being a user of MXIE who is competent with technology, it gives me no issue.

    Cons

    The admin side of the software could be much more intuitive. I would like to see a better UI overall, clearer reports and live view setups.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    Expensive!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Not much. Call quality is good as long as our internet service is working well. Retrieval of messages is good. We also like that we can save and forward the actual message of the caller.

    Cons

    Initially, we have the unit that was contained in our building. Within approximately 1 year, it could not be updated. Thus so, we would have had to purchase a whole new self contained system or go to a cloud based system. which we did. Each additional phone is very expensive for each room. In addition to this, each time you add a phone, you also incur an increase monthly charge. Each small service that you want also increases your monthly charge. We only keep them because it would be so expensive and such a huge hassle to switch out. Thus so, we're stuck. I wish we'd going with ringcentral.com.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • mary from animal arts

    Specialty: Professional Services

    Number of employees: 11-50 employees

    March 2018

    Limited Phone System Interface

    Ease-of-use
    Functionality
    Quality
    Support

    Just a very basic system to integrate your VOIP phone system. No bells and whistles and not a lot of options to make it customized to your needs.

    Pros

    Simple, easy to learn, somewhat customizable, remembers user info so you don't have to login every time - that is the best I can say!

    Cons

    Interface is not interesting or modern, limited options, can't personalize enough to make this super custom, BORING!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mary from Changing Tides Family Services

    Number of employees: 11-50 employees

    January 2018

    Interactive and Easy to operate

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great for large or small agencies/businesses that need to communicate with each other throughout the day.

    Pros

    I love the Instant Messaging feature, helps when you do not want to disturb someone with a phone call. I also love the Voicemail forwarding feature and the convenience of transferring calls to others with just a drag and drop, either warm or cold hand offs. The status selection is great too, allowing others to see that you are available or busy. It is easy to connect to any ZULTYS phone through the Bind tool, which is really convenient if you switch workstations quite a bit.

    Cons

    I would prefer a conference instant messaging ability, so more than just two can communicate in one window. I also feel like some of the word links could be replaced with a more noticeable button.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jessica from HURLEY AND DAVID INC

    September 2017

    MXIE has made our office run much more smoothly!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the ability to have different call groups, so different phone numbers ring different people. I also like the reporting functionality so I can see how we're handling our calls.

    Cons

    Sometimes the software seems a little glitchy. Occasionally it will just pick up a call without touching the phone or disconnect for no reason.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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