It does what it needs to do.

I am able to place/receive phone calls and manage voicemails. The product doesn't seem to have any major issues or bugs which is all you can ask for at the end of the day. Happy with it.

Pros

It works. You need to make a phone call, you need to transfer and utilize a voicemail box. This product does everything it says it does. I unfortunately did not purchase this product so cannot tell you how the value for money compares, just that in being a user of MXIE who is competent with technology, it gives me no issue.

Cons

The admin side of the software could be much more intuitive. I would like to see a better UI overall, clearer reports and live view setups.

MXIE Review

Over the experience was average, nothing too difficult, nothing super amazing.

Pros

Setting up various queues was very easy to do, the entire setup portion is very user friendly.

Cons

Reporting was very lacking and difficult to work in

Expensive!

Pros

Not much. Call quality is good as long as our internet service is working well. Retrieval of messages is good. We also like that we can save and forward the actual message of the caller.

Cons

Initially, we have the unit that was contained in our building. Within approximately 1 year, it could not be updated. Thus so, we would have had to purchase a whole new self contained system or go to a cloud based system. which we did. Each additional phone is very expensive for each room. In addition to this, each time you add a phone, you also incur an increase monthly charge. Each small service that you want also increases your monthly charge. We only keep them because it would be so expensive and such a huge hassle to switch out. Thus so, we're stuck. I wish we'd going with ringcentral.com.

MXIE Daily User

MXIE has proven to greatly improve efficiency in the office. The software is stable and solid. After several years of daily use, we have never had a glitch or a crash. It is one of those products that become an integral part of your daily work. Every office employee here uses it every day - a great indicator of MXIE's value.

Pros

MXIE works seamlessly within our office communication system - a VOIP in a small, basic Windows server network. It allows for speedy in-office messaging from your desktop, much like mobile phone texting. Calls and voicemails can be managed through MXIE as well, with time stamped records of each. There is also an easily referenced frame within the MXIE window indicating who is logged in and their availability (available, on the phone, away from my desk, etc...).

Cons

The MXIE interface can be a bit cluttered. The layout can be customized to your specific needs, but this is limited. It can be confusing to find functions you do not use regularly.

Good Network Phone Tool but with Complications

Remote telephone use is important for me. I can check faxes and voicemails from anywhere, including my mobile. Transferring calls, creating teleconferences, etc. is good.

Pros

It works well for remote office telephone use. It has a good app that allows calls from your mobile while protecting your mobile number. Faxes and voicemails are easy to retrieve.

Cons

Somewhat complicated to change settings. Requires the entry of complex server addresses for login. Sometimes it doesn't connect with my office phone and it can get confused when using MXIE to dial numbers.