Zultys MX System Software


 

Zultys offers a line of unified communications (UC) solutions and phone system equipment known as the Zultys MX Series. Unlike IP-based phone systems that depend on third-party IP phones, Zultys also offers a proprietary line of IP phones that fully integrate with the MX systems for a single-vendor communications environment. The MX series can support organizations with 10 to 10,000 employees.

Zultys MX systems support on-premise, cloud-based and hybrid deployments. On-premise systems are available in 50 or 250 user models. Additionally, on-premise systems can be deployed virtually, in which case they can support up to 1,000 users each.

Licensing for Zultys cloud is user-based. Businesses can choose from standard, premium and contact center feature packages for users.

The Zultys MX series offers a number of UC capabilities. The MXIE client for end users integrates presence, email, softphone calling, call control, faxing and video calling in a single application. Contact center features, such as an outbound dialer, are also available.

 

Zultys MX System - Video calling
 
  • Zultys MX System - Video calling
    Video calling
  • Zultys MX System - Contact center reporting
    Contact center reporting
  • Zultys MX System - Presence
    Presence
  • Zultys MX System - Outbound dialer
    Outbound dialer
  • Zultys MX System - Outlook integration
    Outlook integration
  • Zultys MX System - Salesforce.com integration
    Salesforce.com integration
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

2 Reviews of Zultys MX System

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Mary from Changing Tides Family Services
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Interactive and Easy to operate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great for large or small agencies/businesses that need to communicate with each other throughout the day.

Pros

I love the Instant Messaging feature, helps when you do not want to disturb someone with a phone call. I also love the Voicemail forwarding feature and the convenience of transferring calls to others with just a drag and drop, either warm or cold hand offs. The status selection is great too, allowing others to see that you are available or busy. It is easy to connect to any ZULTYS phone through the Bind tool, which is really convenient if you switch workstations quite a bit.

Cons

I would prefer a conference instant messaging ability, so more than just two can communicate in one window. I also feel like some of the word links could be replaced with a more noticeable button.

Review Source: Capterra
 

Jessica from HURLEY AND DAVID INC

September 2017

September 2017

MXIE has made our office run much more smoothly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ability to have different call groups, so different phone numbers ring different people. I also like the reporting functionality so I can see how we're handling our calls.

Cons

Sometimes the software seems a little glitchy. Occasionally it will just pick up a call without touching the phone or disconnect for no reason.

Review Source: Capterra