ONR app

RATING:

4.8

(27)

About ONR app

ONR App is a community management platform that helps HOA and Condo board members, residents, and property managers with community management, amenities, and communication. The main features of ONR App include visitor management, packages and receiving, pet registry, parking and vehicle management, community CRM, panic button, community calendar, document management, service requests, and front desk and concierge.

ONR app Pricing

Plans and pricing are available at onrapp.com/pricing

Free trial: 

Available

Free version: 

Not Available

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ONR app Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for ONR app

1 - 5 of 27 Reviews

User Profile

Giovanni

Verified reviewer

Architecture & Planning, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Most user friendly with all features needed.

PROS

Customer service and attention to detail when we had technical problems and needed assistance

CONS

Couple crashes (pretty normal) but nothing substantial in relation to the app’s performance and services provided

Reasons for switching to ONR app

It wasn’t as user friendly and the reps suck at pampering the client.

Australia

Hospitality, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

ONR is a great addition to imporove communication between the Associations we manage and owners

I love the look of the software and the ease of use for myself as an administrator and for our Condominium Association Members. The set up process, although took some time to organize has gone smoothly thanks to the ONR set up team and software developers.

PROS

The team that help set up the software is extremely helpful, knowledgeable and professional

CONS

The software does take regular maintenance and getting owners on board initially did present a challenge since they were not familiar with the software. There are still some manual processes initially but once all of our owners join and accept electronic notices most of the manual processes will be phased out.

Reason for choosing ONR app

A former employee uses the product who is now a General Manager for a local property I am familiar with. We were looking for a way to streamline some processes and encourage communications between the Association and unit owners and owner participation.

Vendor Response

Hi Australia, yes, we know the onboarding process is always a little vigorous as it takes some time for the owners to opt-in. But as they say, "good things come to those who wait." It is good to hear that our Customer Success team has been able to assist you. We are certainly looking forward to servicing your associations for the years to come.

Replied January 2021

Laurie

Facilities Services, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2022

Not Happy With This Software--Would NOT Recommend

It has been a nightmare. The support staff does not seem to listen when we explain the problem, which we have done many times, and they can't fix the problem.

PROS

I like that we can post HOA documents on the website.

CONS

We paid extra for this software because of the ability to reserve and pay for pool reservations in our HOA. The software has been flawed from the start, as the confirmation for any reservation made on on the HOA software is off by 24 hours. We have tried to work with these people but they do not listen and have been unwilling or unable to fix the problem. We also asked them to remove irrelevant language from the site, which they did at one time but it's showing up again. The whole experience is an exercise in frustration, and has made the HOA board look bad in front of our residents.

Reason for choosing ONR app

The ability to make pool reservations.

User Profile

Ana

Verified reviewer

Real Estate, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

ONR is our community glue!

I love ONR! It is a beautiful system that has already made many improvements in the short time I have been using the system. It is a great resource and a powerful presence in our community. I hope ONR continues to expand so it can be my one-stop solution one day.

PROS

ONR has helped to foster a greater sense of community within our association. Resident confidence in management has improved due to increased communication and access to information through the app.

CONS

I wish ONR could integrate with the software we currently use (Buildium).

Reason for choosing ONR app

Overall appearance and ease of use for residents. Also the extra features others did not offer, such as guest passes, community calendar, and social feed.

Reasons for switching to ONR app

HOAst was overpriced and very dated. Residents complained that it was not user-friendly, especially with our older demographics.

Santiago

Alternative Medicine, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Improved quality of life

It saves me time and energy, allowing me to focus on other activities beyond property management.

PROS

I'm particularly fond of the easy-to-use interface and all the different tools the app provides; it truly makes it easier to vote, pay, reserve amenities, and track packages.

CONS

I'd like to see a section with a marketplace dedicated to offering products and services.

Reason for choosing ONR app

I felt it was modern, accessible, and easy to use.