All ONR app Reviews
1-25 of 26 Reviews
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Giovanni
Verified reviewer
Architecture & Planning, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Most user friendly with all features needed.
Customer service and attention to detail when we had technical problems and needed assistance
CONSCouple crashes (pretty normal) but nothing substantial in relation to the app’s performance and services provided
Reasons for switching to ONR app
It wasn’t as user friendly and the reps suck at pampering the client.
Australia
Hospitality, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
ONR is a great addition to imporove communication between the Associations we manage and owners
I love the look of the software and the ease of use for myself as an administrator and for our Condominium Association Members. The set up process, although took some time to organize has gone smoothly thanks to the ONR set up team and software developers.
PROSThe team that help set up the software is extremely helpful, knowledgeable and professional
CONSThe software does take regular maintenance and getting owners on board initially did present a challenge since they were not familiar with the software. There are still some manual processes initially but once all of our owners join and accept electronic notices most of the manual processes will be phased out.
Reason for choosing ONR app
A former employee uses the product who is now a General Manager for a local property I am familiar with. We were looking for a way to streamline some processes and encourage communications between the Association and unit owners and owner participation.
Vendor Response
Hi Australia, yes, we know the onboarding process is always a little vigorous as it takes some time for the owners to opt-in. But as they say, "good things come to those who wait." It is good to hear that our Customer Success team has been able to assist you. We are certainly looking forward to servicing your associations for the years to come.
Replied January 2021
Laurie
Facilities Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2022
Not Happy With This Software--Would NOT Recommend
It has been a nightmare. The support staff does not seem to listen when we explain the problem, which we have done many times, and they can't fix the problem.
PROSI like that we can post HOA documents on the website.
CONSWe paid extra for this software because of the ability to reserve and pay for pool reservations in our HOA. The software has been flawed from the start, as the confirmation for any reservation made on on the HOA software is off by 24 hours. We have tried to work with these people but they do not listen and have been unwilling or unable to fix the problem. We also asked them to remove irrelevant language from the site, which they did at one time but it's showing up again. The whole experience is an exercise in frustration, and has made the HOA board look bad in front of our residents.
Reason for choosing ONR app
The ability to make pool reservations.
Ana
Verified reviewer
Real Estate, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
ONR is our community glue!
I love ONR! It is a beautiful system that has already made many improvements in the short time I have been using the system. It is a great resource and a powerful presence in our community. I hope ONR continues to expand so it can be my one-stop solution one day.
PROSONR has helped to foster a greater sense of community within our association. Resident confidence in management has improved due to increased communication and access to information through the app.
CONSI wish ONR could integrate with the software we currently use (Buildium).
Reason for choosing ONR app
Overall appearance and ease of use for residents. Also the extra features others did not offer, such as guest passes, community calendar, and social feed.
Reasons for switching to ONR app
HOAst was overpriced and very dated. Residents complained that it was not user-friendly, especially with our older demographics.
Santiago
Alternative Medicine, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Improved quality of life
It saves me time and energy, allowing me to focus on other activities beyond property management.
PROSI'm particularly fond of the easy-to-use interface and all the different tools the app provides; it truly makes it easier to vote, pay, reserve amenities, and track packages.
CONSI'd like to see a section with a marketplace dedicated to offering products and services.
Reason for choosing ONR app
I felt it was modern, accessible, and easy to use.
Ellis
Management Consulting, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2020
ONR Review
Overall it is a great service, it's especially helpful in getting amendments voted on as well as electing board members every year.
PROSI enjoy that I can do surveys with our residents and also can send a group message to all of them at one time, and be able to tabulate the information rather quickly.
CONSIf there was a con to mention is the ability for residents to establish the initial connection thru the APP. Some of our residents complained that it was difficult, but I was able to walk them thru it. The majority of them had no problem.
Reason for choosing ONR app
We had received recommendations from other property managers
Vendor Response
Hi Ellis, It has been a pleasure servicing Flagler Pointe Condo Association. We really appreciate you taking the time to share your feedback and being so open with us. Our surveys and reviews feature gets a lot of exposure due to its ability in increasing association participation, so it is good to hear that your association is leveraging it. The onboarding process for any large scale condominium is always the biggest challenge, but we try and make the process as seamless as possible with the support of our Customer Success team. Thank you again for your review, we are excited to continue working with your association.
Replied January 2021
Joanna
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
ONR APP #1 Community management app
The package and receiving feature is a total game-changer too. No more missed deliveries or lost packages - you'll know exactly when your goodies arrive and where they are at all times. Plus, the community CRM and front desk/concierge features are the ultimate life-savers. Need help with something? Just give ONR App a holler and they'll hook you up.
PROSONR App is the bomb diggity when it comes to community management solutions! If you're a property manager, board member, owner, or resident, you need this app in your life.
CONSIt was a seamless experience. I recommend this app 100%
Andres
Entertainment, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
An intuitive way to manage your communication
great, love it
PROSEase of use, simple concept and radical way to change the way HOA's work
CONSnot sure; I honestly like everything, maybe the ability to connect with my ring camera
Daniela
Design, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
ONR saves me so much time!
It’s really easy to use, my parents live in the same building and transitioning them from paper to app, took less than a week.They were posting on the bulletin board and talking with the other residents just like in any regular HOA meeting. I really it’s simplicity.
CONSI haven’t found a feature on the app that ticks this box.
Zak
Music, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Great Product, and People
The ONR app can provide an efficient, convenient, and secure way for condo residents to participate in their association's decision-making processes.
PROSConvenience: Online voting allows condo residents to cast their votes from anywhere with an internet connection, making it more convenient than traditional in-person voting.
CONSDigital divide: Not all condo residents may have access to the internet or be comfortable using digital technology, which could create barriers to participation and lead to inequitable outcomes.
Luis
Real Estate, 11-50 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Online Voting
Enjoyed it very much. Good Support Team.
PROSIt is easy to use and to be trained how to use it.
CONSGetting owners to use the online platform.
Reason for choosing ONR app
Pricing, customer service and features
Vendor Response
Hi Luis! It is great to hear that you have had a good experience with ONR so far. Making the software easy to use for everyone is one of the main focuses of our company. When it comes to our pricing, we do everything we can to keep prices down and get associations, as they say, "the best bang for their buck." It has been a pleasure servicing The Pinnacle Condominium, and we look forward to working with you in the years to come.
Replied January 2021
Brenda
Non-Profit Organization Management, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
ONR - Great communication and e-vote app
The biggest pro is the e-voting/surveys. Makes it easy, clean, legal and quick to gain opinions and voting results. And, as mentioned, we really like the communication vehicle aspects.
PROSWe purchased ONR mainly for the e-voting feature. We have since learned to use it as a great vehicle for community communications, which we use regularly. We're also happy with it as a document library so to speak. One stop shopping. Like it very much.
CONSIn some cases it is limited, however, the team is very open to ideas and although not always timely, they generally do find a way to impress and provide at least of version of our requests.
Reason for choosing ONR app
So much easier, faster, unbiased, and legal.
Vendor Response
Hi Brenda, thank you so much for sharing your experience with us. I am happy to hear that your association has been able to leverage our platform. As we move forward, ONR is always working on new features to implement later down the line. As that happens, we are excited to work with Ocean East Apts to leverage these new features and ensure a positive experience for you, your owners, and your residents.
Replied January 2021
Sophie
Real Estate, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Positively Surprised
Exceptional
PROSI love to be able to use ONR to participate in my associations votes remotely since I could ever make the meetings. Also, getting text messages rocks because emails are generally hard to keep track off
CONSNothing really, we had a great experience
Denise
Non-Profit Organization Management, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
A PRODUCT EASY TO RECOMMEND
I want to express my thanks for a job well done on our 2021 Condominium Election. Online voting is certainly here to stay. The price of printing, postage and delivery delays are also here to stay; so, when materials are time sensitive it is THE WAY TO GO. The help from the support team, from their responsiveness to resident questions and concerns was stellar. THANK YOU ALL,
PROSI find the product to be easy to use, and the results are clearly identified. The big Pro ... the support team is the best.
CONSOpting out of notifications could be a bit easier.
Reason for choosing ONR app
Flat rate pricing and easy to use apps.
Sebastian
Animation, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Best for buildings
Changed my voting process and helped be able to be abroad
PROSAll the features / voting in one single app
CONSIt could have new features connected to the building
Juan Santiago
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Great Tool for associations !
Great team, efficient and quick to resolve issues. They were ready to jump on calls to show product and even test environments on our building !
PROSGreat tool for managers and board members at building associations!!! Very easy to use , great for community engagement and above all legal online voting ! Great privacy managment for owners information and easy turn on/off tools
CONSStill a few updates need to be done for better user experience but nothing major ! You will not regret it!
Reasons for switching to ONR app
We wanted something more user friendly and that would help us engage with our community members at the reach of their phones. ! We also wanted to implement online voting
Agatha
Real Estate, 11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
ONR Electronic Voting for Ocean Two Condominium
The customer service was excellent, occasionally software issues or missing elements in the software but it seems to be corrected as customer feedback is taken into account.
PROSOnce familiar with the website it is very functional for the purposes of electronic voting.
CONSThe initial data entry system was not clearly identifiable to submit unit owner registration information. Thank fully customer support is very helpful in recognizing the questions asked and instruct quickly to navigate you through the report options and data entry screens not very clearly identifiable at first.
Leslie
Verified reviewer
Defense & Space, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2023
Una herramienta muy completa para hacer buenas gestiones.
Mi experiencia fue muy grata ya que esta herramienta es muy económica u la experiencia de usuario es muy buena y si incluyes esta herramienta a tu negocio el software te va a hacer crecer de una manera positiva tu negocio que administres.
PROSMe gusta por que es una herramienta muy completa ya que siempre tiene todo lo que puedes pedirle para poder administrar todas tus propiedades desde funciones básicas como comunicaciones digitales feed de la comunicación todo eso te hace estar rodeado de una herramienta completa.
CONSNo encuentro ninguna pega para este software me gusta y es muy excelente de hecho hasta sus optimización es increible.
Anapaula
Accounting, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Best Customer Service & easy to use
They have saved me so much time and have increased the value of the property manager
PROSIts easy for both admin and users... fast and convenient. I love everyone in the team they make it so easy for the managers :)
CONSnone for now thank you - reports and platafarm is getting better
Vendor Response
Hi Anapaula, It is a great day when we see a review like yours. Making associations and PM's lives easier is what we do. ONR continuously improves its software and works to give everyone a pleasureful experience. Thank you for the review!
Replied January 2021
Agata
Real Estate, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Outstanding service
Outstanding
PROSExtremely user friendly. Keeps all residents up to date with everything that is happening in the building. Tech friendly. Eco friendly. You can sign all documents on your phone. Highly recommended
CONSThere is nothing I would change about the app.
Vivian
Management Consulting, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
TMP
It is easy to use and allowed our election process to be more efficient.
CONSI do not have any complaints at this time.
Vendor Response
Hi Vivian, It is great to hear that you have had a good experience with ONR so far. Making an association's election process easier is what we do. We are looking forward to helping you improve your association's community engagement.
Replied January 2021
Adriana
Hospitality, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great Product
Great product, great customer service and great feedback from our owners.
PROSProduct is extremely convenient for the use of our Condominium’s Owners, Customer Service is fantastic (prompt responses to our inquiries). Overal,l it is a product that we implemented approximately four years ago and we are very happy to use.
CONSSo far, the experience with this product has been great.
Enza
Non-Profit Organization Management, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Great for e-voting and communicating with the community
Our overall experience with ONR has been great! Glad we were introduced to it and we will continue to use it for upcoming surveys, communications etc...
PROSWhat we like most, is how we can communicate with the community by text when our lines are down. Manager can get on the app and send quick communication so the residents are always informed with what is happening. Also, online voting was quick and seamless.
CONSThey resolve issues immediately, giving us no reason to complain.
Reason for choosing ONR app
We chose ONR over others because of their team.
Edwin
Real Estate, 5,001-10,000 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Great product for a great price
Very pleased and will highly recommend
PROSThe features are very similar to other products in the industry, however the ONR platform is very user friendly.
CONSNone. Platform is great and easy to use
Reason for choosing ONR app
Came down to the customer service
Vendor Response
Hi Edwin! We are so happy that you found our platform user friendly. Something ONR strives for is to ensure that the software is simple to use for everyone (owners, residents, PM's). It is also amazing to hear that you have had a good experience with our customer success team. Everyone at ONR is looking forward to servicing your association.
Replied January 2021
Ed
Information Technology and Services, 5,001-10,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Makes HOAs effective!
Amazing design and even better customer service.
PROSI love how easy it is to vote, respond to surveys, reserve amenities and engage with my HOA or neighbors.
CONSLog on screen flickered a bit on first use