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Most Helpful Reviews for SiteGround
1 - 5 of 68 Reviews
Prabhakar
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Best performance hosting
Using siteground was very easy. My website was always up and managing email accounts is also easy on siteground.
PROSThe best part about siteground is, it is super easy to use and the performance is very good. Its user dashboard is very clean and easy to use. You can find and use any feature very easily. I used siteground for more than 1 year and the uptime was 99.99%. My site speed was very fast(less than 1.5 second loading time).
CONSThe one thing that I don't like about siteground is that they offer very little storage with their hosting plans.
Reason for choosing SiteGround
The performance was the key factor behind choosing siteground.
Reasons for switching to SiteGround
The performance of Godaddy was very bad.
Jason
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great all-around hosting for price conscious and non-technical users
We loved SiteGround for a long time. Their customer support was amazing and the price you pay is very reasonable. We moved on as we outgrew what it could offer as needs grew along with our ability to manage a more complex hosting environment.
PROSIt was a big jump from Host Gater and Godaddy where we were hosting some sites. The support was what we needed as a beginner to hosting and the speed was noticeably faster without any additional tools added to the websites.
CONSIt ended up costing a lot more money to get the speed we wanted for our websites verses other services out there. It's a great option for non-technical clients who are starting out and don't want the headache of dealing with hosting.
Reason for choosing SiteGround
They were cheaper and had more options for us at the time. We could host emails with SiteGround but not the others.
Reasons for switching to SiteGround
We made the switch because we wanted something faster with better support.
Tad
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2023
email marketing not as advertised
We still use siteground for hosting and have for several years. We have had poor results with 2 add on services now. The sitescanner and the email marketing.
PROSSet up was fairly straightforward with multiple warnings to clean your contact list....noted.
CONSHosting is good and support is fast. Other services...not so much. Email marketing is misleading. paid for 1000 contacts/10000 emails per month plan. Uploaded the first 600 of my contacts and sent an email....then added the other 300 for a total of 900 and tried to send the second email (should have been able to send 10 emails) and was prompted to upgrade. So could not send 2 emails to a contact list of 900. Very misleading.
Reason for choosing SiteGround
Due to the positive results with hosting we assumed twice now that the add on services would be the way to go only to be disappointed.
Reasons for switching to SiteGround
Hoped for ease of use.
Simon
Information Technology and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Hosting Provider of Choice
I moved my own websites to Siteground and now recommend clients to also use their hosting services. The initial attraction is cost and good reliability (based on reviews), but you also quickly discover how strong the customer support is - either via email or webchat. Any issues are quickly resolved. The collaborator functionality is very important for a developer and means I don't have to keep users login details on file.
PROSVery good initial offers for the first year of hosting. Exceptional customer support. Option to pay monthly after first year. Allows access to client websites without needing multiple logins with the collaborator function. Reliable, very little downtime and quick servers.
CONSThe jump in price on the second year can be a turn-off and some clients have made the decision to move elsewhere (although they've not always been happy with the decision afterwards!). It would be good if the collaborator option allowed access to emails as well.
Reason for choosing SiteGround
I've looked at Cloudways as an option for after the first year, and is certainly one I'm keeping an eye on if Siteground's high standards ever drop.
Reasons for switching to SiteGround
Poor reliability and worsening customer service.
Ann
Marketing and Advertising, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2022
High-value, low-stress WordPress hosting
I'm a marketer, who builds and manages websites secondarily; I'm tech savvy but not at all a developer. SiteGround ranks high in all the areas that are important to me. A well-managed company that's likely to remain stable and grow for the long term. Good tech support available 24x7. Strong server-side security to prevent hacks. Optimized for WordPress sites. Plenty of good tools to help non-developers, such as their one-click tool to spin up a temporary staging site clone; easy clicks to install WordPress and SSL certificates; one click to instantly upgrade or downgrade PHP version; and easy to navigate backup management and restore options including separate restore ability for subdomains.
PROS1. SiteGround is at the top of my list for value. People say it's more expensive than most hosting; but it's actually far cheaper than most. If you consider the cost of your time or a developer's time to deal with just one big problem or hassle at a cheap hosting company that doesn't have excellent server environments or customer service, or responsiveness when your site is down. A big part of hosting value is the lack of drama generated by the hosting company. SiteGround doesn't create drama; it just keeps working. 2. I particularly value their quality technical support; it has saved me much time when configuring or troubleshooting my clients' sites. 3. SiteGround's performance is consistently good and my clients' sites load fast. Last year, for example, a site on another hosting kept slowing down, where page load speeds reached 8 to 15 seconds on a site that used to be fast. That hosting's tech support was saying it looked good on their end, and gave me complicated caching options to try as tests. Instead, I made a copy of the site and uploaded it to my own SiteGround account to test on a staging site, and that clone instantly had page load speeds of 1 to 2 seconds for all users. That site's now been on SiteGround for several months with the same page load speeds.
CONS1. Planning for SiteGround changes is hard. They will announce that something new and improved is coming, like their move off cPanel, or their move of many sites to new, upgraded servers that will require a DNS change by me at the time of the switch. But they give a vague window of time like "in coming months" and state that they'll let each customer know in advance. Which they do, but it's only a week or so in advance, by email. Which brings me to: 2. They don't offer a way for a site owner (my clients) to designate a webmaster (me) to receive copies of account notifications. They only send notifications to the site owners. And my clients don't read those emails to differentiate them from SiteGround newsletters and promotional emails, to forward them to me. This includes emails alerting the site owner about annual renewals that need the credit card on file updated, for example. 3. They've made getting to their tech support team tedious, requiring some knowledge base searches first before they'll reveal a time-sensitive code for support access. But once you're connected to tech support it's great.
Reason for choosing SiteGround
My sites aren't ecommerce sites or super-large or complex; and all are standard WordPress installations running a top-rated theme with a page builder - not custom sites requiring development platforms. I didn't want to move to managed hosting or higher prices.
Reasons for switching to SiteGround
Also switched from InMotion, Site 5 and X Theme Hosting. All of these had maddening problems. Like poorly trained, unresponsive, or purposefully unhelpful tech support and customer service, slow server speed, website backups that turned out to be corrupt when it came time to do a restore; and poor server-side security that resulted in a site being hacked twice. I initially chose SiteGround 4 years ago because the website developer who supports me for advanced technical items recommends SiteGround for the size of sites that I manage.