# CAKE Guest Manager Software Reviews, Demo & Pricing - 2026 > Review of CAKE Guest Manager Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/waitlist/mad-mobile-guest-manager-profile --- [Home](https://www.softwareadvice.com/) / [Restaurant Management Software](https://www.softwareadvice.com/retail/restaurant-management-comparison/) / CAKE Guest Manager Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/waitlist/mad-mobile-guest-manager-profile/reviews/) # CAKE Guest Manager 2026: Benefits, Features & Pricing Wondering if CAKE Guest Manager is right for your organization? Our Restaurant Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview CAKE Guest Manager 4.8 [(19)](https://www.softwareadvice.com/waitlist/mad-mobile-guest-manager-profile/reviews/) Pricing Starting at $79.00 per month ### About CAKE Guest Manager CAKE Guest Manager, previously known as Mad Mobile Guest Manager, is a powerful solution that streamlines table management for restaurants. With Guest Manager, you can easily build a floor map that you and your staff can view, organize server sections to create the perfect flow, and accept and manage reservations all in one place. Guest Manager's intuitive interface allows you to accept reservations online, empower your staff to make changes in real-time and save it all in one place. The platform's advanced features also enable you to reduce no-shows by texting guests when their table is ready, providing them with the flexibility they want. Wondering if CAKE Guest Manager is right for your organization? Our Restaurant Management Software selection experts can help you in 15 minutes or less. ## CAKE Guest Manager User Interface ## Popular CAKE Guest Manager Alternatives Main Product CAKE Guest Manager 4.8 [(19)](https://www.softwareadvice.com/waitlist/mad-mobile-guest-manager-profile/reviews/) Ratings Breakdown - 4.95Ease of use - 4.78Value for money - 4.76Customer support - 4.68Functionality Pricing Starting at $79.00 per month Get Price Alternative Product [WaitWell](https://www.softwareadvice.com/waitlist/waitwell-profile/) 4.8 [(86)](https://www.softwareadvice.com/waitlist/waitwell-profile/reviews/) Ratings Breakdown - 4.88Ease of use - 4.80Value for money - 4.80Customer support - 4.77Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Genius](https://www.softwareadvice.com/product/435569-Genius/) 4.5 [(190)](https://www.softwareadvice.com/product/435569-Genius/reviews/) Ratings Breakdown - 4.62Ease of use - 4.30Value for money - 4.45Customer support - 4.44Functionality Pricing Starting at $89.00 per month Get Price Alternative Product [Qminder](https://www.softwareadvice.com/medical/qminder-profile/) 4.8 [(93)](https://www.softwareadvice.com/medical/qminder-profile/reviews/) Ratings Breakdown - 4.88Ease of use - 4.72Value for money - 4.69Customer support - 4.75Functionality Pricing Starting at $429.00 per month Get Price Alternative Product [OpenTable](https://www.softwareadvice.com/hospital-management/opentable-profile/) 4.7 [(1320)](https://www.softwareadvice.com/hospital-management/opentable-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.61Value for money - 4.50Customer support - 4.63Functionality Pricing Starting at $149.00 per month Get Price Alternative Product [Now Book It](https://www.softwareadvice.com/waitlist/now-book-it-profile/) 4.9 [(100)](https://www.softwareadvice.com/waitlist/now-book-it-profile/reviews/) Ratings Breakdown - 4.81Ease of use - 4.78Value for money - 4.91Customer support - 4.73Functionality Pricing Available upon request Get Price ## CAKE Guest Manager Pricing and Plans Starting price: $79.00 per month Free Trial Free Version Monthly Subscription $79.00 flat rate, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CAKE Guest Manager Features - Popular features found in Restaurant Management Employee Management Inventory Management Kitchen/Menu Management Online Ordering Order Entry Point of Sale (POS) Real-Time Notifications Reporting/Analytics Sales Reports Wait List Management - More features of CAKE Guest Manager Alerts/Notifications API Credit Card Processing Customer Database Customer History For Restaurants Loyalty Program Online Booking Prioritization Public Waitlist Real-Time Analytics Real-Time Reporting Real-Time Updates Reminders Reporting & Statistics Reservations Management Self Check-In/Check-Out Table Management Waiting Time Tracking Waitlist Status Tracking ## CAKE Guest Manager Integrations 7shifts Integration rated undefined from -1 review CAKE Integration rated undefined from -1 review Xero Integration rated undefined from -1 review QuickBooks Online Advanced Integration rated undefined from -1 review Worldpay for Enterprise Integration rated undefined from -1 review Restaurant365 Integration rated undefined from -1 review See all 9 integrations ## CAKE Guest Manager User Reviews Overall Rating 4.8 Ratings Breakdown 5 89% 4 5% 3 0% 2 5% 1 0% Secondary Ratings Ease of Use 4.9 Value for money 4.8 Customer support 4.8 Functionality 4.7 robert t. Verified reviewer Used daily for less than 2 years Review source Reviewed June 2018 It's been great! 5 Tracking guests information and the frequency of which they dine with us. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Easy to use. Very reliable. It hasn't crashed in a year and a half. It keeps track of guests information to run advertising campaigns. Cons: I wish it would work on android systems. It would also be nice if the pos system would update the guest management system ie. When the server prints the check it shows on guest management system or when the check is paid it updates. Vendor Response Hi Robert - thanks so much for your review! We love to hear that you have been using the new Guest Email Offers to run advertising campaigns! I will pass on your feedback about Android to the Product Team to see what they can do. The good news is, your CAKE POS does update your Guest Manager system! Please visit CAKE University to learn how to setup this integration: https://university.cake.net/Guest\_Manager/Control\_Center/POS\_GM\_Integration. Also, support is available 24/7 if you need more assistance. for more info. Also, support is available 24/7 if you need more assistance at 855.696.CAKE. Replied June 2018 Read More Sue Ann L. Verified reviewer Food & Beverages 11-50 employees Used daily for less than 2 years Review source Reviewed June 2018 Guest manager makes utilizing your tables simple and easy. 5 Having online reservations is a huge plus in my establishment. We have long waits on the weekend and this allows my customers to put their name on the lists with ease and without having to make a phone call and tying up our lines. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love The online reservations and the ease of table assignments when reservations are made. Customer service has always been super helpful also and they reprogrammed my app for me to fit my needs. Cons: That you have to manually clear out tables after someone checks out. When tables check out, I would Like for the table on the floor map to clear. It did, but after the latest update it does not. Vendor Response Thank you, Sue Ann, for your review! We love hearing that online reservations and table assignments have been a breeze for you. As for clearing tables manually, the table status will update to \`check paid¿, but tables won¿t clear automatically in case the guest decides to stay at the table after paying their check. I do understand where you're coming from, so hopefully that explains a bit why we made the decision to handle clearing table that way with POS + GM customers. If you have any questions at all, please contact us any time! Replied August 2018 Read More CB Cody B. Verified reviewer Restaurants 501-1000 employees Used daily for more than 2 years Review source Reviewed April 2021 Deployment = Nightmare 2 Platform itself is decent and operable besides requiring Apple products for usage. Customer support, onboarding errors, representative responses are the worst out of any vendor I have personally ever experienced. Ratings Breakdown 5 Ease of use 3 Value for money 1 Customer support 3 Functionality Pros: Ease of use, inexpensive. This form would like me to list more pros however there are none. Cons: Apple Store only, no web portal floorplan management, customer support, average call handling time 45 minutes to weeks. Read More Chad H. Verified reviewer Used daily for less than 2 years Review source Reviewed June 2018 Guest Manager has added the best options for our customers to dine with us. 5 We retain more customers by giving them the flexibility to leave the premises while they wait. It allows regular customers to make reservations during the busy tourist season so they can still dine with us. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: It provides all the functions we need to operate efficiently. The flexibility of the program is quite nice. Cons: We would like to be able to view historical data from prior days through the app. It would also be nice to correct mistaken entries to provide more accurate numbers. Being able to look up customer data from the app would also be nice. This would be aside from when a reservation is made. Vendor Response Thanks so much for your kind review! We're happy to hear that you are loving Guest Manager. Also your feedback is definitely appreciated, we are working now to include some of these features and will pass on this information to our Product Team. Replied June 2018 Read More Christine C. Verified reviewer Restaurants 51-200 employees Used daily for more than 2 years Review source Reviewed June 2018 Perfect 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Fast ...easy ... Perfect Love that I could send my guests info about directions, parking, etc... I would recommend to every bussiness that seats guests Cons: Disconnects some times There is really no negativity with cake guest management at all ..sorry we love it so much. Vendor Response Hi Christine - thanks so much for your kind review! We love to hear that you are using Guest Manager to make it easier to communicate with your customers. Please let us know if you have any more issues with disconnecting, our support staff may be able to offer advice to make sure you have everything properly setup. Replied June 2018 Read More Paul K. Verified reviewer Used daily for more than 2 years Review source Reviewed June 2018 Cake Guest Manager has helped us tremendously in managing our waiting lists. Our guests love it. 5 Efficient waiting list management. Customer satisfaction. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use. Data capture. High tech. Makes managing the waiting list much more efficient. Customers love it. Cons: Need it on an app so it can be used with a phone. I don't really have enough "cons" to reach 100 characters. Vendor Response Thanks Paul, we love hearing that it's helping you in your business and that guests love it too! I'll pass on your request about having app access on your phone to our product team. Replied June 2018 Read More HW Heather W. Verified reviewer Food & Beverages 501-1000 employees Used daily for more than 2 years Review source Reviewed April 2020 Get it all together! 5 It's hard to imagine going back to paper and pen! This will really speed up the seating process so much that you'll never look back. It's incredibly handy, and easy to use. Ratings Breakdown 5 Ease of use 5 Functionality Pros: This program is very easy to use! It will really save you time, and allow you to seat more tables. It is much easier to organize guests; for reservations, wait lists, and walk ins. The text notifications help to speed up the seating process! Cons: I have no big complaints. Some guests were a little uncomfortable giving their real phone number since we put it in the system, so it would be handy to be able to blur them out so the hostess doesn't actually have access to it, only the system itself. Read More TH Tonia H. Used daily for more than 2 years Review source Reviewed June 2018 We love Guest manager! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: It is very easy to use, it allows us to keep our reservations organized, it allows us to communicate with our customers better too. I like that we can use it to notify guest when their tables are ready and that they can also go online to make reservations or call aheads and we have full control over that if need be. Cons: I wish we had more flexibility in setting up future floor plans. It would be nice to be able to set up Saturday's sections up on Friday to help better manage. Also the ability to look up past data, reservations, guest counts etc. Vendor Response Hi Tonia - Thanks for your glowing review, we love you too! Also good news, you should be able to setup sections in advance today! They are pre-set and you can make them ahead of time using the floormap builder. If you have any questions at all, please don't hesitate to contact Support or your Customer Success rep. Replied June 2018 Read More VB Vince B. Restaurants 11-50 employees Used daily for more than 2 years Review source Reviewed February 2019 Vince Bruno Rovino 5 I am very happy with the CAKE System overall with only 1 minor complaint about splitting the payments with multiple cards and cash. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Very easy and simple software to use. All aspects flow really well from entering order to payment. Cons: Splitting items with multiple cards and cash payments could be a little easier. Vendor Response Thanks, Vince, for your review! We are so happy to hear that you have found the CAKE POS System easy to use and working well for your restaurant. Also thank you for the feedback about splitting items, we just recently did an update for this feature but will relay this to our Product team so they can consider a better solution for this specific case. Thanks so much for being a loyal customer! Replied March 2019 Read More TB Troy B. Used daily for more than 2 years Review source Reviewed June 2018 Easy to use and features are great 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: How easy it is to use and train staff. The reliablitiy of the service has been great. The support service has been quick and very helpful when we did have issues. Cons: At furst the software was unreliable with texting messages. But over time the service has improved. Only a couple more features we would like to add personally to the system to make it more easier for use. Vendor Response Hi Troy, thanks so much! We're happy to hear that things have been running smoothly for you. We are always trying to improve and add new features, so we'd love to hear what else you'd like to see! Replied June 2018 Read More Showing 1 - 10 of 19 Reviews [See All Reviews](https://www.softwareadvice.com/waitlist/mad-mobile-guest-manager-profile/reviews/) ## Other Top Recommended Restaurant Management Software [Clover](https://www.softwareadvice.com/retail/clover-profile/) **3.8** (575) Recently recommended **99** times [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) **4.2** (552) Recently recommended **78** times [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) **3.8** (721) Recently recommended **56** times [HungerRush](https://www.softwareadvice.com/retail/hungerrush360-profile/) **4.1** (76) Recently recommended **23** times Stuck Between Options? Our experts can help you compare CAKE Guest Manager with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice