--- title: "Now Book It Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Now Book It. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Now Book It is a good fit for you!" source_url: "https://www.softwareadvice.com/waitlist/now-book-it-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant Management Software](https://www.softwareadvice.com/retail/restaurant-management-comparison/) / [Now Book It](https://www.softwareadvice.com/waitlist/now-book-it-profile/) / Now Book It Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/waitlist/now-book-it-profile/) Reviews [Alternatives](https://www.softwareadvice.com/waitlist/now-book-it-profile/alternatives/) # Now Book It User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 101 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 94 reviews (93%) - 4 stars: 7 reviews (7%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Its been an excellent tool to assist in the efficient daily running of our restaurant business, allowing staff to better understand the day's bookings at a glance, make any amendments easily, and keep track of each meal session. - once set up cannot fault it, has saved countless hours on the phone as well as picking up bookings during peak periods where calls would otherwise be missed - Since we first had NBI as our primary booking platform the experience with set up, support, upgrading and longevity of product has been excellent. ### Most mentioned cons - Tabel plans don't currently show enough information to print off and use for a hard copy on a day to day basis - It doesn't manage our functions and events as well as it could, and occasionally can be a bit clunky when putting a simple booking in the diary with lots of steps that have to be done in a certain way or other details reset. - Only issue is the mobile phone compatibilty, very hard to checkl bookings without accidenatlly moving table etc, also very hard to create new bookings. ## Now Book It customer reviews Showing reviews 1-25 of 101 (page 1). ### Effective Booking Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. From plugging in their app to last minute changes they are always on hand to support. The system works very well and does what you want it to, manage bookings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its was efficient to get started and we were quickly set up and taking bookings. The team at NBI are always on hand to support. #### Cons N/A - our expectations have been met - it was even better when we were asigned an account managr to help us manage the day to day queries #### Vendor response Wow, thanks for the great review! We're so glad to hear you are loving the system and that our team are always on hand to support you. Looking forward to many more years working together. Replied May 2026 --- ### Great product for a busy restaurant - Overall rating: 5/5 - Reviewer: Tessa H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Been fabulous, always so helpful when help needed. From set up to daily operation this product is great for a busy restaurant, great having egift capabilities as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The functionality and customer service. The way it operates is very straightforward, easy to set up up and change back end. #### Cons Only downside was not being able to set dates for services, was either off or on, would be good to have date settings rather than having to do multiple blockouts. #### Reasons for switching to Now Book It poor customer service, was hard to get a hold of them when needed. #### Vendor response Thank you for your review Tessa, we really appreciate the fantastic feedback and are glad to hear you're loving the functionality of our system and the customer service. Thank you for your suggestion regarding your service dates, we will let our development team know to consider. Replied May 2026 --- ### Great Product! - Overall rating: 4/5 - Reviewer: Lauren A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall its a great product, wonderful support and easy to use. I would recommend this to other venues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Inclusions (Creating events, booking options without incurring hight fees), it really is value for money. #### Cons Some of the reporting has flaws, example Guest Visits include cancelled and upcoming bookings. Also it doesn't auto identify return customers which means some manual work needed to keep track of this. #### Reasons for choosing Now Book It We chose Now Book It due to pricing, event management and support. #### Vendor response Thank you for the fantastic review Lauren! We are glad to hear that you are loving the system and the inclusions. We're excited to let you know that we have just launched our new AI reporting tools, if you are able to reach out to your account manager they will be able to walk you through the features. Replied May 2026 --- ### Club Marconi - Overall rating: 5/5 - Reviewer: Adam H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Been very good, seamless on-boarding, plenty of support, creating an understanding and delivering what our business requires to use it for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very clean interface for both back and front of house use. The assistance from onboarding to go live was ease and covered by the NBI team #### Cons Have not found anything yet as such I feel all from from floor to management can use the system with ease and it is very versatile to create it for what our business needs #### Reasons for choosing Now Book It The initial meeting with [sensitive content hidden] and showing us the simplicity but effectiveness of the NBI system and giving us a sense of relief that the NBI team can build our system to what we require. #### Vendor response Thank you for the great feedback Adam, we're so glad to hear both your front and back of house teams are loving the platform. Looking forward to many more years together. Replied April 2026 --- ### Amazing Customer Support - Overall rating: 5/5 - Reviewer: Ryan H. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very happy with our overall experience and are happy to find a system that we will stay with for years to come. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support from [sensitive content hidden]. She has been a dream to work with. Any question we have is always answered with speed and followed upon as well. #### Cons I don't like the table view as much as other systems we've used. It's harder to read so we only really use the diary view. #### Reasons for switching to Now Book It ResDiary is expensive and has terrible customer service. #### Vendor response We really appreciate your fantastic review Ryan & are so happy to hear you're loving the support from our team. Here's to many more years working together. Replied April 2026 --- ### Hygge Experience - Overall rating: 5/5 - Reviewer: Kerry B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Nowbookit is easy to setup. Needs to be used to appreciated. Getting in touch is quick with great accessible support #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great time saver. automated response and follow up. Links with key marketing software. Support is great with immediate response and commonsense solutions #### Cons Needs ability to cut/copy and paste for message set up. Analytics to be a bit broader. This to come with latest Ai features by the sounds of it. Fantastic #### Reasons for choosing Now Book It This was recommended and it suited our needs #### Vendor response We really appreciate your fantastic review Kerry! We're so glad to hear that you are loving the automation of Now Book It and we're excited to bring out our new AI feature. Looking forward to many more years in partnership together. Replied April 2026 --- ### Reliable, easy-to-use booking system with great support - Overall rating: 5/5 - Reviewer: Adam K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, it’s been a very positive experience. The system is reliable, easy to use, and suits how we operate as a busy pub. It handles bookings and events well, and the support has been consistently excellent. A few small improvements would make it even better, but it’s been a great fit for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy for staff to use and quick to train new team members. Reliable for managing bookings and works well for paid gigs and events. Strong support — [sensitive content hidden] and the team are responsive and helpful. Good value compared to other systems we’ve looked at. #### Cons Would be helpful to see more detail around gift voucher usage, particularly the date a voucher was redeemed. When new bookings come through, it shows the guest name but not the booking date — adding that would improve usability. Some backend areas could be a bit more intuitive when setting things up. #### Vendor response Thanks so much for the great feedback Adam. We're really glad to hear Now Book It’s been a solid fit for your team and working well in a busy pub environment. We appreciate the suggestions too, especially around voucher tracking, booking dates, and making parts of the backend a bit more intuitive, we will be sure to pass this onto our development team. Thanks again for the support! Replied April 2026 --- ### Great support from the team - Overall rating: 5/5 - Reviewer: Lisa M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. All in all we're very happy and the user experience for customers works well. A little clunky from the restaurant end, but definitely still a workable option #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support from the Account Management team is great, always on hand and happy to help with any questions that pop up. #### Cons The mobile app / web browser view: can't see the table plan - unless we have missed this feature? We'd love an easy way to save different seattings for different seasons - eg. adding in messages/pre-auth details to every single service is quite time consuming --- ### Knox Club with NBI - Overall rating: 5/5 - Reviewer: Leigh M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. the past 12 months we have seen vase improvements and system upgrades that benefit the venue now also with a friendly face / point of call the connection now feels real #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I've use a few different system in the past and the ease and support from NBI is the main reason for coming over #### Cons The roll out was all don't on line / over the phone with someone interstate and no venue knowledge. This new roll out should have a site vist to understand best way to build the system for the venue #### Reasons for choosing Now Book It speaking to other industry professionals #### Vendor response Thank you for your review Leigh, we're so glad to hear you are loving the support. We can absolutely understand that you would have liked a team member at the venue for roll out, we will be sure to pass your feedback onto your Account Manager to visit the venue again and ensure you are getting the most out of the system. Replied April 2026 --- ### Seamless Integration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Felt fully supported all the way, from start up to follow up service, a simple yet powerful tool we could nbot do without. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, and customer experience has had been very positive, the AI add on has helped us keep focussed whilst our AI assistant has been dealing with our bookings. #### Cons Wished we had used the AI feature in previous venues earlier. Not much negative to report as most problems get resolved quickly. #### Vendor response Thank you for the great feedback! We're so glad to hear you're loving our AI receptionist & the support you have received. Looking forward to many more years together. Replied April 2026 --- ### Review of Now Book It - Overall rating: 5/5 - Reviewer: Rebecca B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been with NBI for quite a few years now and love the system and the fact that it's Aussie owned and they have hospo background so understand what is needed for a bookings system that doesn't cost an arm to run. We have just recently had Sadie implemented as well, which alleviates the hassle of answering the phone during the daytimes when we aren't open. #### Cons Don't have any issues. #### Reasons for choosing Now Book It Australian owned and ease of use for all involved #### Vendor response Thank you for your fantastic feedback, we're so glad to hear you are loving Now Book It & Sadie. Replied March 2026 --- ### Recommended Booking Platform - Overall rating: 5/5 - Reviewer: Tessa B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Switching to Now Book It has really enhanced the overall delivery of our product. Whenever we encounter an issue or need assistance in activating a new feature, the customer support team has been incredibly efficient and easy to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Now Book It offered a range of features that were unavailable on our previous booking platform. We were also impressed by the customer support services offered. #### Cons It would be great to see some more extensive formatting options for the Events widget description, but this is a very minor observation as this tool is perfectly acceptable in it's current form. #### Reasons for choosing Now Book It We found their range of services better suited our venues, pricing more competitive, and were impressed by their hands-on approach to providing support of their customers. #### Reasons for switching to Now Book It The Fork Manager service was being discontinued in Australia. #### Vendor response We really appreciate your great review Tessa! We're so happy to hear that Now Book It has made such an impact on your venue and you have received some great customer service. We will be sure to pass your feedback regarding events on to our team, in the meantime please feel able to reach out to our support line at 1800 265 726 so we can discuss exactly what additional formatting options you would like improved. Replied June 2025 --- ### NBI's evolving with your business - Overall rating: 5/5 - Reviewer: Roume G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's a great system, on par with leading providers, constantly updating features to meet your needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very user-friendly and ready for 3rd party integration. Features are on par with industry standards. #### Cons Live support services would be great. A free version would be nice, but with all the features included, its money well spent. #### Reasons for switching to Now Book It To be part of the pioneering venue to launch the system. #### Vendor response Thank you for your excellent review Roume! We're so glad to hear you're finding Now Book It user-friendly and are making the most of our integration partners! We can't wait to continue working together. Replied June 2025 --- ### The best on the market! - Overall rating: 5/5 - Reviewer: Mel P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love it. I recommend it to so many Hoteliers. Never looked back! The best value for what you get and how many hours of work it saves! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Functionality is brilliant. Suggestions for product improvements are actually listened to and generally implemented within 3-6 months. Of the 15+ programs I use daily to operate our Hotel, NowBookIt is by far the best in terms of value, how it works and customer service. #### Cons Small thing. But the reoccurring bookings function could do with some improvements. Or perhaps it's a user error and I don't know how to use it properly. #### Reasons for choosing Now Book It Better. Don't on-sell customer data. Industry led. Local support and product development. #### Vendor response Wow, we can't thank you enough for such a fantastic review Mel. The team will be thrilled you are loving the system so much and that we are saving you hours in admin time. If you'd like to give our team a call on 1800 265 726 we'd love to walk through our recurring booking feature with you to see if we can help. Replied May 2025 --- ### CUSTOMER SERVICE THAT GOES ABOVE AND BEYOND...... - Overall rating: 5/5 - Reviewer: Jacqueline K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We met with 3 reps of 3 booking platform companies and we were most impressed with Now Book It and decided to proceed, [sensitive content hidden] service since has been exceeded our expectations and I have previously taken the time to share emails of praise with Now Book It Management as her service really has gone above and beyond on a number of occasions #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been EXTREMELY impressed with the support and exceptional service [sensitive content hidden] has provided us from initial stage setting up through to each of my questions that have arisen as we adapt our business. #### Cons I believe an app would be beneficial, trying to view bookings via a phone when away from my laptop are super difficult with tiny font and tough to navigate - may just be an Apple/me issue but needing to see bookings away from work isn't as easy as I hoped it would be The daily summary is helpful but it's the viewing a particular date when needed is quite challenging, on a laptop it is super user friendly and easy to read/navigate. #### Reasons for choosing Now Book It Superior service and pricing based on we offer just one service a week and the platform needs to be viable for us over manual bookings #### Vendor response We can't thank you enough for this fantastic review Jacqueline. We are so glad to hear you are impressed with the support and service you have received. We will be sure to pass your feedback on to our development team regarding a mobile app however in the meantime, please feel free to use our mobile friendly version - https://mobile.nowbookit.com/ Here's to many more years of success together! Replied June 2025 --- ### Excellent reservations platform. - Overall rating: 5/5 - Reviewer: Justin M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From our first introduction to [sensitive content hidden] and now our seamless ongoing support I can't speak highly enough of NBI. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Workability, ease, transparency and flexibility make the NBI platform a great business tool. The white page setup gives uniqueness to our business. #### Cons Creating a special event page could be easier. But really there is very little to dislike and much that assists our restaurant business. #### Reasons for switching to Now Book It Cost and ease of platform. The integration and support seemed better. #### Vendor response We can't thank you enough for your review Justin! We're so glad to hear Now Book It has helped your restaurant and you have found it a great asset to your business. Here's to more continued success together. Replied June 2025 --- ### Simply great. - Overall rating: 5/5 - Reviewer: Olivier L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using NBI for years, and I do not know how we could function without it. This is a productive and crucial tool for our organisation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system simply works without a sweat. The table management, customer database, voucher system, and POS integration are working in unisson. #### Cons Nothing I can think of. The NBI team is continuously looking for additional improvementd, which are implemented via regular updates. #### Reasons for switching to Now Book It Our database was pretty much owned by Respak, which is nit right. NBI pricing was also much more economical. #### Vendor response Wow, thank you for this amazing feedback Olivier! We're so glad to hear you are loving the system and that you are taking advantage of our continuous updates. Here's to many more years of working together! Replied June 2025 --- ### Excellent support for Newbies - Overall rating: 5/5 - Reviewer: Sally V. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. So far so good. The support we have received as a new set up has been amazing and there is always information available or someone at hand to help out. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It works! If we couldn't work something out, the NBI support team were all over it (Thanks [sensitive content hidden]). Being a new business, there has been lots to learn, but once we started to become more familiar with everything, it has gotten much easier to get around (for people who aren't necessarily techie). #### Cons Nothing stands out, maybe ease of adding more imagery and a bit more personalisation in the templates. Minor. #### Vendor response Wow, thank you for the fantastic review Sally. We're so happy to hear that you're loving the system and the support provided. We really appreciate your feedback regarding images & will be sure to let our development team know. We're looking forward to a long partnership together. Replied April 2026 --- ### Great booking platform and gift vouchers - Overall rating: 5/5 - Reviewer: Jordan P. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The smart table management tools and customisable floor plans helped us serve guests more efficiently. #### Cons Overall, the system works well for our needs and we don’t have any strong complaints, though additional reporting flexibility would be a welcome improvement. #### Vendor response Thank you for the great review Jordan, we're so glad to hear you're loving Now Book It. We have some very exciting new reporting features launching soon, we will have your account manager reach out to discuss these with you. Replied April 2026 --- ### Amazing software - Overall rating: 5/5 - Reviewer: Daren H. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What stood out most was the support from a local team who understand hospitality and offer assistance whenever it’s needed. #### Cons There is very little to fault overall, although new users may need a bit of time to become familiar with the full range of features available. #### Vendor response Thank you for the fantastic review Daren, we're so glad to hear you are loving the support provided by our team. Looking forward to a strong ongoing partnership together. Replied April 2026 --- ### Keeping bookings organised - Overall rating: 5/5 - Reviewer: Adam K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Now Book It is easy to use, fast, and keeps bookings organised and reliable for busy venues, they also have great customer support. #### Cons Honestly there isn't much wrong, just occasional minor quirks but overall it works fine and any issues are fixed quickly by the team. #### Vendor response Thank you for the great feedback Adam, we're so glad to hear you're loving the platform - here's to many more years together. Replied April 2026 --- ### Good and easy system to use - Overall rating: 5/5 - Reviewer: Megan H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Good and easy to system to use, I like when you put in a mobile number all details come up and how many times they have visited. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it is easy and friendly system to use. All staff can jump on and make a booking as it is web base program #### Cons Same time it comes up with an error when trying to make a booking but if you go out and go back in it works #### Vendor response We really appreciate your great review Megan & it's great to hear you're loving the fact that all the team can jump in whenever / wherever. Here's to many more years in partnership together. Replied April 2026 --- ### 10/10 booking system and service is great - Overall rating: 5/5 - Reviewer: Agnes S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked that there are no per-booking commission fees, which helped keep our operating costs predictable. #### Cons Nothing major stands out as a drawback; however, the interface can feel slightly complex initially until staff become more confident using it. #### Vendor response We appreciate the fantastic review Agnes, here's to many more years in partnership together. Replied April 2026 --- ### Love it, but can we please have a dedicated mobile app? - Overall rating: 5/5 - Reviewer: Dave L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic, love the constant development. Only issue is the mobile phone compatibilty, very hard to checkl bookings without accidenatlly moving table etc, also very hard to create new bookings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use and intuitive design, and the constant updates and development. Support also great. #### Cons Cons are the mobile functionality. I would love it if you could develop a dedicated mobile application. #### Vendor response Thank you for your great review Dave. We're so glad to hear you are loving the system and it's ease of use. We will be sure to pass on your feedback regarding a mobile app, however in the meantime feel free to use our mobile friendly version https://mobile.nowbookit.com/ Replied June 2025 --- ### Now Book it is great! - Overall rating: 5/5 - Reviewer: Cherie S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Set up and used it for our restaurants for bookings and events. The platform is great and easy to use. 2 years on and we are very happy with it. Customer service is great too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and customer support. The platform makes it easy to take booking while never leaving your own webiste. #### Cons Integration with other software - mailchimp etc. We would like to have an integrated marketing funnel and remarketing but we haven't been able to yet. #### Vendor response Thank you for your great feedback Cherie! The team will be thrilled to hear you are loving the system 2 years on and have received some great customer support. We will pass on your feedback regarding a mailchimp integration to the team, in the meantime if we do have other marketing platforms that we can integrate with. You can see these here https://www.nowbookit.com/integrations/ Replied June 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/waitlist/now-book-it-profile/reviews/?page=2) --- Now Book It Reviews, Pros and Cons - 2026 Software Advice