--- title: "Now Book It Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Now Book It. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Now Book It is a good fit for you!" source_url: "https://www.softwareadvice.com/waitlist/now-book-it-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant Management Software](https://www.softwareadvice.com/retail/restaurant-management-comparison/) / [Now Book It](https://www.softwareadvice.com/waitlist/now-book-it-profile/) / Now Book It Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/waitlist/now-book-it-profile/) Reviews [Alternatives](https://www.softwareadvice.com/waitlist/now-book-it-profile/alternatives/) # Now Book It User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 101 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 94 reviews (93%) - 4 stars: 7 reviews (7%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Its been an excellent tool to assist in the efficient daily running of our restaurant business, allowing staff to better understand the day's bookings at a glance, make any amendments easily, and keep track of each meal session. - It’s a dependable system that supports both day-to-day service and larger-scale bookings across a multi-offer venue. - The flexible and branding-friendly booking widget made online reservations look consistent with our venue’s identity. ### Most mentioned cons - It doesn't manage our functions and events as well as it could, and occasionally can be a bit clunky when putting a simple booking in the diary with lots of steps that have to be done in a certain way or other details reset. - The table planning is frustrating, especially dragging and dropping, and having it split into sections instead of one clear table layout. - Tabel plans don't currently show enough information to print off and use for a hard copy on a day to day basis ## Now Book It customer reviews Showing reviews 1-25 of 101 (page 1). ### Effective Booking Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. From plugging in their app to last minute changes they are always on hand to support. The system works very well and does what you want it to, manage bookings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its was efficient to get started and we were quickly set up and taking bookings. The team at NBI are always on hand to support. #### Cons N/A - our expectations have been met - it was even better when we were asigned an account managr to help us manage the day to day queries #### Vendor response Wow, thanks for the great review! We're so glad to hear you are loving the system and that our team are always on hand to support you. Looking forward to many more years working together. Replied May 2026 --- ### Great product for a busy restaurant - Overall rating: 5/5 - Reviewer: Tessa H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Been fabulous, always so helpful when help needed. From set up to daily operation this product is great for a busy restaurant, great having egift capabilities as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The functionality and customer service. The way it operates is very straightforward, easy to set up up and change back end. #### Cons Only downside was not being able to set dates for services, was either off or on, would be good to have date settings rather than having to do multiple blockouts. #### Reasons for switching to Now Book It poor customer service, was hard to get a hold of them when needed. #### Vendor response Thank you for your review Tessa, we really appreciate the fantastic feedback and are glad to hear you're loving the functionality of our system and the customer service. Thank you for your suggestion regarding your service dates, we will let our development team know to consider. Replied May 2026 --- ### Great Product! - Overall rating: 4/5 - Reviewer: Lauren A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall its a great product, wonderful support and easy to use. I would recommend this to other venues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Inclusions (Creating events, booking options without incurring hight fees), it really is value for money. #### Cons Some of the reporting has flaws, example Guest Visits include cancelled and upcoming bookings. Also it doesn't auto identify return customers which means some manual work needed to keep track of this. #### Reasons for choosing Now Book It We chose Now Book It due to pricing, event management and support. #### Vendor response Thank you for the fantastic review Lauren! We are glad to hear that you are loving the system and the inclusions. We're excited to let you know that we have just launched our new AI reporting tools, if you are able to reach out to your account manager they will be able to walk you through the features. Replied May 2026 --- ### Great support from the team - Overall rating: 5/5 - Reviewer: Lisa M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. All in all we're very happy and the user experience for customers works well. A little clunky from the restaurant end, but definitely still a workable option #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support from the Account Management team is great, always on hand and happy to help with any questions that pop up. #### Cons The mobile app / web browser view: can't see the table plan - unless we have missed this feature? We'd love an easy way to save different seattings for different seasons - eg. adding in messages/pre-auth details to every single service is quite time consuming --- ### Club Marconi - Overall rating: 5/5 - Reviewer: Adam H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Been very good, seamless on-boarding, plenty of support, creating an understanding and delivering what our business requires to use it for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very clean interface for both back and front of house use. The assistance from onboarding to go live was ease and covered by the NBI team #### Cons Have not found anything yet as such I feel all from from floor to management can use the system with ease and it is very versatile to create it for what our business needs #### Reasons for choosing Now Book It The initial meeting with [sensitive content hidden] and showing us the simplicity but effectiveness of the NBI system and giving us a sense of relief that the NBI team can build our system to what we require. #### Vendor response Thank you for the great feedback Adam, we're so glad to hear both your front and back of house teams are loving the platform. Looking forward to many more years together. Replied April 2026 --- ### Amazing Customer Support - Overall rating: 5/5 - Reviewer: Ryan H. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very happy with our overall experience and are happy to find a system that we will stay with for years to come. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support from [sensitive content hidden]. She has been a dream to work with. Any question we have is always answered with speed and followed upon as well. #### Cons I don't like the table view as much as other systems we've used. It's harder to read so we only really use the diary view. #### Reasons for switching to Now Book It ResDiary is expensive and has terrible customer service. #### Vendor response We really appreciate your fantastic review Ryan & are so happy to hear you're loving the support from our team. Here's to many more years working together. Replied April 2026 --- ### Review of Now Book It - Overall rating: 5/5 - Reviewer: Rebecca B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been with NBI for quite a few years now and love the system and the fact that it's Aussie owned and they have hospo background so understand what is needed for a bookings system that doesn't cost an arm to run. We have just recently had Sadie implemented as well, which alleviates the hassle of answering the phone during the daytimes when we aren't open. #### Cons Don't have any issues. #### Reasons for choosing Now Book It Australian owned and ease of use for all involved #### Vendor response Thank you for your fantastic feedback, we're so glad to hear you are loving Now Book It & Sadie. Replied March 2026 --- ### Hygge Experience - Overall rating: 5/5 - Reviewer: Kerry B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Nowbookit is easy to setup. Needs to be used to appreciated. Getting in touch is quick with great accessible support #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great time saver. automated response and follow up. Links with key marketing software. Support is great with immediate response and commonsense solutions #### Cons Needs ability to cut/copy and paste for message set up. Analytics to be a bit broader. This to come with latest Ai features by the sounds of it. Fantastic #### Reasons for choosing Now Book It This was recommended and it suited our needs #### Vendor response We really appreciate your fantastic review Kerry! We're so glad to hear that you are loving the automation of Now Book It and we're excited to bring out our new AI feature. Looking forward to many more years in partnership together. Replied April 2026 --- ### Seamless Integration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Felt fully supported all the way, from start up to follow up service, a simple yet powerful tool we could nbot do without. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, and customer experience has had been very positive, the AI add on has helped us keep focussed whilst our AI assistant has been dealing with our bookings. #### Cons Wished we had used the AI feature in previous venues earlier. Not much negative to report as most problems get resolved quickly. #### Vendor response Thank you for the great feedback! We're so glad to hear you're loving our AI receptionist & the support you have received. Looking forward to many more years together. Replied April 2026 --- ### Love NowBookIt - Overall rating: 5/5 - Reviewer: Jye S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very positive. I think it is a powerful tool that makes a positive impact on driving and successfully executing bookings at our venues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The pros are the it is very easy to understand - and provides an easy schedule of the day, month ect - for staff to look over. The tool is very powerful allowing you to setup up a number of event types and different ways to execute them. #### Cons There are some very minor things you cannot do - or have to work around. For example we wanted to do an upsell on only a specific booking time - and exclude it for other booking times for the same event - but this was not really possible. #### Vendor response Thank you for the great review Jye, we're so glad to hear you love the system and your team finds it easy to use. We really appreciate your feedback regarding the upsell feature and will be sure to pass it on to our development team for consideration. Here's to multiple more years working together. Replied June 2026 --- ### CUSTOMER SERVICE THAT GOES ABOVE AND BEYOND...... - Overall rating: 5/5 - Reviewer: Jacqueline K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We met with 3 reps of 3 booking platform companies and we were most impressed with Now Book It and decided to proceed, [sensitive content hidden] service since has been exceeded our expectations and I have previously taken the time to share emails of praise with Now Book It Management as her service really has gone above and beyond on a number of occasions #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been EXTREMELY impressed with the support and exceptional service [sensitive content hidden] has provided us from initial stage setting up through to each of my questions that have arisen as we adapt our business. #### Cons I believe an app would be beneficial, trying to view bookings via a phone when away from my laptop are super difficult with tiny font and tough to navigate - may just be an Apple/me issue but needing to see bookings away from work isn't as easy as I hoped it would be The daily summary is helpful but it's the viewing a particular date when needed is quite challenging, on a laptop it is super user friendly and easy to read/navigate. #### Reasons for choosing Now Book It Superior service and pricing based on we offer just one service a week and the platform needs to be viable for us over manual bookings #### Vendor response We can't thank you enough for this fantastic review Jacqueline. We are so glad to hear you are impressed with the support and service you have received. We will be sure to pass your feedback on to our development team regarding a mobile app however in the meantime, please feel free to use our mobile friendly version - https://mobile.nowbookit.com/ Here's to many more years of success together! Replied June 2025 --- ### Simply great. - Overall rating: 5/5 - Reviewer: Olivier L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using NBI for years, and I do not know how we could function without it. This is a productive and crucial tool for our organisation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system simply works without a sweat. The table management, customer database, voucher system, and POS integration are working in unisson. #### Cons Nothing I can think of. The NBI team is continuously looking for additional improvementd, which are implemented via regular updates. #### Reasons for switching to Now Book It Our database was pretty much owned by Respak, which is nit right. NBI pricing was also much more economical. #### Vendor response Wow, thank you for this amazing feedback Olivier! We're so glad to hear you are loving the system and that you are taking advantage of our continuous updates. Here's to many more years of working together! Replied June 2025 --- ### NBI Gold Star - Overall rating: 5/5 - Reviewer: Ben F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I've found the staff super helpful and with great customer service. For our business it ticks all the boxes as far as it does everything we need it to at a very good price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's easy to use and compared to other platforms very good value. Once you have used the platform for a few months, everything makes sense and you can basically set and forget. #### Cons A few features that make 1 rule the overall rule for a service when yoiu have multiple spaces and services running. #### Vendor response Thank you for your great feedback Ben, we're so glad to hear you are loving the platform and are finding it easy to use. We appreciate your feedback regarding the new feature and will be sure to pass this onto our development team. Thank you again! Replied April 2026 --- ### We wouldn't use any other platform - Overall rating: 5/5 - Reviewer: Sophia E. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flexible and branding-friendly booking widget made online reservations look consistent with our venue’s identity. #### Cons We haven’t experienced any significant negatives so far, but some of the more advanced settings could benefit from clearer guidance or onboarding support. #### Vendor response Thank you for the fantastic review Sophia, we'd love to go through some training with you to further develop your teams skills on the system - we will have your account manager reach out to arrange a suitable time. Replied April 2026 --- ### Longboard Review - Overall rating: 5/5 - Reviewer: Warren F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very positive experience overall. Customer support is excellent, responsive, and genuinely helpful whenever I need assistance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I found the software easy to use, with helpful support and a clean interface. It’s also reasonably priced and good value. #### Cons The table planning is frustrating, especially dragging and dropping, and having it split into sections instead of one clear table layout. #### Vendor response We really appreciate your fantastic feedback Warren, and are so glad to hear you're finding Now Book It easy to use. Thank you for your comments regarding the floor plan, we will be sure to pass this onto our development team. Replied May 2026 --- ### Efficient and Reliable Booking Solution for Busy Buffets - Overall rating: 5/5 - Reviewer: Lusso B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall a reliable and efficient booking platform that simplifies operations and improves service generally #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and efficient for managing high booking volumes. Great control over capacity and availability, ideal for busy buffet service. #### Cons Limited customisation and automation during service hours. More flexibility in call routing and messaging would improve it. #### Vendor response Thank you for your great feedback! We're so glad to hear that you are finding Now Book It efficient. In terms of the customisation and automation, we will arrange for your account manager to reach out to ensure you are using all available features, including some exciting new product launches which may assist. Replied March 2026 --- ### Now Book It Review - Overall rating: 5/5 - Reviewer: Christopher D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Upgrading to using a more advanced system from phone and email bookings is great for the venue once you adapt to it and learn how to use the system fully - the amount of customisation you can use is the biggest strength in using it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Takes all the hassle off the venue with people phoning or emailing for bookings - streamlined and organised all in one place - block outs / event options etc help to customise any given day where we need to be flexible with bookings. #### Cons A lot of back end options that take time to figure out how to execute features with the system - get there in the end but just takes some trial and error to figure out what you want to do --- ### easy to use & very intuitive - Overall rating: 5/5 - Reviewer: Tpby C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Now Book It is easy to use, very intuitive, and makes managing reservations smooth and reliable for busy venues and staff. #### Cons There is not much to dislike about Now Book It, sometimes a few small interface quirks appear but nothing that impacts daily use. #### Vendor response Thank you for the great feedback Toby! We're so glad to hear you're finding the system reliable, looking forward to a long partnership. Replied April 2026 --- ### Quality Reservation system - Overall rating: 5/5 - Reviewer: Jo T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Exceptional customer service with the ability to tailor to the needs of the busniess. We have mutiple spaces that can be booked and this product makes very simple to manage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its a wonderful restaurant managment system that is perfect for managing our special events also. It's easy to use once you have a handle on it. We love our AI assistant who saves so much of our staffs valuable time #### Cons There is nothing that I don't like about Now Book It. My challenge is to remember how to setup events/new floor plans etc becuase of the time lapse in doing these tasks. NowBookIt staff are always there to help assist. --- ### Rattle Review - Overall rating: 5/5 - Reviewer: Steffan J. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Great. Its been an excellent tool to assist in the efficient daily running of our restaurant business, allowing staff to better understand the day's bookings at a glance, make any amendments easily, and keep track of each meal session. Customer support has been very good - quick, responsive and effective. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The great ease and convenience of having the restaurant bookings made, suitable tables allocated, and confirmations made automatically. The capacity to tailor booking details and confirmation responses. #### Cons Not knowing how best to use the functions to my advantage, and not enough time to earn how to become a Now Book It expert. I'll get there someday though. #### Vendor response Wow, thank you so much for the fantastic review Steffan! We're so glad to hear how much the system has helped you! We'd love to assist in helping you become a Now Book It expert and your account manager and our support team are always there to help you! Replied May 2026 --- ### Awesome Team comms centre. Allowing Focus on guests experience - Overall rating: 5/5 - Reviewer: Tim T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love it. Very handy to keep the kitchen and chefs upto date with bookings. Often used to share runsheets for functions and comminicate to the whole team the spwcific requirements and requests made by guests. Helping to project a professional informed team ready to deliver a great custpmer experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy navigation and up to the minute info on bookings. Allows senior staff to relay loads of details about bookings and requests from guests. With the ability for multiple usesrs accessing the data thoughout the shift and week. FOH can easily see when peak times are comkng and even move table into sections to balance the load at service time. #### Cons Would be even better if was able to be quickly accessed thru an app. Also if it could link to till systems so opening up tabs for tables and transactions could be linked to booking data. #### Vendor response Amazing to hear your great feedback Tim! Now Book It was created to take the admin stress of reservations away from venues and it's great to hear it has done this for you and allowed you to focus on the experience of your guests. We do have a mobile friendly version of Now Book It available which can be found here - www.mobile.nowbookit.com Depending on which POS you use, we do also have a number of systems we can integrate with to give you valuable data. Give our support team a call on 0800 453 933 and we can discuss this in detail with you. Replied June 2025 --- ### Best booking system by far. - Overall rating: 5/5 - Reviewer: anthony B. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent, compared to other services we have used, Now Book It is the best by far. Simple concise and cost effective. The back up and tech support when we began with the program was extremely helpful and made our transition very smooth and we have had no issues what so ever. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have found Now Book It to be an exceptional tool for our business. It's simple to operate for all staff. It is reliable and also extremely cost-effective booking system solution #### Cons My only issue is the on an ipad , the size is reduced and hard to read. Yes, you can enlarge it, but untrained staff will while enlarging it will bump a button and take you away from what they were trying to achieve. #### Vendor response Thank you for this fantastic review Anthony! We're so glad to hear you are loving Now Book It! We will be sure to pass your feedback regarding the Ipad view on to our team. Here's to many more years of working together! Replied June 2025 --- ### Nowbookit review - Overall rating: 5/5 - Reviewer: Lisa K. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very happy, have used a few different systems but this would be my go-to one so far. Very prompt with follow ups for issues also (not that we've had many) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Friendly & professional, great assistance from both the help desk and our accounts manager when setting up new venues, found the system easy to learn & user friendly #### Cons When updating info on booking links (individual days info) unable to copy and paste info, very time consuming. Unless I'm doing something wrong. Once our system was closed down as I hadn't received notification of outstanding invoice (rectified quickly) #### Vendor response Thank you for the great review Lisa! We're so glad you have found Now Book It easy to use and have received some great support. We will be sure to pass your feedback onto our team regarding updating booking links, if you're also able to reach out to our team at 1800 265 726 our team can talk you through some options to help make things easier. Here's to many more years of continued success together! Replied May 2025 --- ### Love it, but can we please have a dedicated mobile app? - Overall rating: 5/5 - Reviewer: Dave L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic, love the constant development. Only issue is the mobile phone compatibilty, very hard to checkl bookings without accidenatlly moving table etc, also very hard to create new bookings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use and intuitive design, and the constant updates and development. Support also great. #### Cons Cons are the mobile functionality. I would love it if you could develop a dedicated mobile application. #### Vendor response Thank you for your great review Dave. We're so glad to hear you are loving the system and it's ease of use. We will be sure to pass on your feedback regarding a mobile app, however in the meantime feel free to use our mobile friendly version https://mobile.nowbookit.com/ Replied June 2025 --- ### Now Book it is great! - Overall rating: 5/5 - Reviewer: Cherie S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Set up and used it for our restaurants for bookings and events. The platform is great and easy to use. 2 years on and we are very happy with it. Customer service is great too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and customer support. The platform makes it easy to take booking while never leaving your own webiste. #### Cons Integration with other software - mailchimp etc. We would like to have an integrated marketing funnel and remarketing but we haven't been able to yet. #### Vendor response Thank you for your great feedback Cherie! The team will be thrilled to hear you are loving the system 2 years on and have received some great customer support. We will pass on your feedback regarding a mailchimp integration to the team, in the meantime if we do have other marketing platforms that we can integrate with. You can see these here https://www.nowbookit.com/integrations/ Replied June 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/waitlist/now-book-it-profile/reviews/?page=2) --- Now Book It Reviews, Pros and Cons - 2026 Software Advice