--- title: "Now Book It Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Now Book It. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Now Book It is a good fit for you!" source_url: "https://www.softwareadvice.com/waitlist/now-book-it-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant Management Software](https://www.softwareadvice.com/retail/restaurant-management-comparison/) / [Now Book It](https://www.softwareadvice.com/waitlist/now-book-it-profile/) / Now Book It Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/waitlist/now-book-it-profile/) Reviews [Alternatives](https://www.softwareadvice.com/waitlist/now-book-it-profile/alternatives/) # Now Book It User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 101 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 94 reviews (93%) - 4 stars: 7 reviews (7%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Its been an excellent tool to assist in the efficient daily running of our restaurant business, allowing staff to better understand the day's bookings at a glance, make any amendments easily, and keep track of each meal session. - It’s a dependable system that supports both day-to-day service and larger-scale bookings across a multi-offer venue. - It plays an important role in delivering a smooth and professional booking experience for our guests at the Mosaic and wider Footy Park Precinct. ### Most mentioned cons - It doesn't manage our functions and events as well as it could, and occasionally can be a bit clunky when putting a simple booking in the diary with lots of steps that have to be done in a certain way or other details reset. - The table planning is frustrating, especially dragging and dropping, and having it split into sections instead of one clear table layout. - Tabel plans don't currently show enough information to print off and use for a hard copy on a day to day basis ## Now Book It customer reviews Showing reviews 1-25 of 101 (page 1). ### Effective Booking Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. From plugging in their app to last minute changes they are always on hand to support. The system works very well and does what you want it to, manage bookings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its was efficient to get started and we were quickly set up and taking bookings. The team at NBI are always on hand to support. #### Cons N/A - our expectations have been met - it was even better when we were asigned an account managr to help us manage the day to day queries #### Vendor response Wow, thanks for the great review! We're so glad to hear you are loving the system and that our team are always on hand to support you. Looking forward to many more years working together. Replied May 2026 --- ### Get it now - Overall rating: 5/5 - Reviewer: LeRoy H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Love it, our staff pick it up very quickly and even junior staff have confidence to welcome and seat guests without questioning the tables availability. It allows our team to multi skill even on weekends with casual staff #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Now book it does exactly what it intended to do, make bookings easily, clean and fuss free. It’s very easy to navigate even during a busy service. We log every booking and walk in to create a seamless service. Maximising turnover of tables ensuring we never double book. #### Cons NA, if anything I’d just like to use it to its full potential, email marketing etc. But that’s user error not the system. #### Reasons for choosing Now Book It Price, limited to no branding, but the biggest was no commission on my bookings just 1 up front fee. #### Vendor response Wow, thank you for the amazing review LeRoy! We're so glad to hear that Now Book It is making things easier for your team. We're looking forward to a long partnership together. Replied April 2026 --- ### Great Product! - Overall rating: 4/5 - Reviewer: Lauren A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall its a great product, wonderful support and easy to use. I would recommend this to other venues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Inclusions (Creating events, booking options without incurring hight fees), it really is value for money. #### Cons Some of the reporting has flaws, example Guest Visits include cancelled and upcoming bookings. Also it doesn't auto identify return customers which means some manual work needed to keep track of this. #### Reasons for choosing Now Book It We chose Now Book It due to pricing, event management and support. #### Vendor response Thank you for the fantastic review Lauren! We are glad to hear that you are loving the system and the inclusions. We're excited to let you know that we have just launched our new AI reporting tools, if you are able to reach out to your account manager they will be able to walk you through the features. Replied May 2026 --- ### Great product for a busy restaurant - Overall rating: 5/5 - Reviewer: Tessa H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Been fabulous, always so helpful when help needed. From set up to daily operation this product is great for a busy restaurant, great having egift capabilities as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The functionality and customer service. The way it operates is very straightforward, easy to set up up and change back end. #### Cons Only downside was not being able to set dates for services, was either off or on, would be good to have date settings rather than having to do multiple blockouts. #### Reasons for switching to Now Book It poor customer service, was hard to get a hold of them when needed. #### Vendor response Thank you for your review Tessa, we really appreciate the fantastic feedback and are glad to hear you're loving the functionality of our system and the customer service. Thank you for your suggestion regarding your service dates, we will let our development team know to consider. Replied May 2026 --- ### Club Marconi - Overall rating: 5/5 - Reviewer: Adam H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Been very good, seamless on-boarding, plenty of support, creating an understanding and delivering what our business requires to use it for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very clean interface for both back and front of house use. The assistance from onboarding to go live was ease and covered by the NBI team #### Cons Have not found anything yet as such I feel all from from floor to management can use the system with ease and it is very versatile to create it for what our business needs #### Reasons for choosing Now Book It The initial meeting with [sensitive content hidden] and showing us the simplicity but effectiveness of the NBI system and giving us a sense of relief that the NBI team can build our system to what we require. #### Vendor response Thank you for the great feedback Adam, we're so glad to hear both your front and back of house teams are loving the platform. Looking forward to many more years together. Replied April 2026 --- ### Amazing Customer Support - Overall rating: 5/5 - Reviewer: Ryan H. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very happy with our overall experience and are happy to find a system that we will stay with for years to come. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support from [sensitive content hidden]. She has been a dream to work with. Any question we have is always answered with speed and followed upon as well. #### Cons I don't like the table view as much as other systems we've used. It's harder to read so we only really use the diary view. #### Reasons for switching to Now Book It ResDiary is expensive and has terrible customer service. #### Vendor response We really appreciate your fantastic review Ryan & are so happy to hear you're loving the support from our team. Here's to many more years working together. Replied April 2026 --- ### Hygge Experience - Overall rating: 5/5 - Reviewer: Kerry B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Nowbookit is easy to setup. Needs to be used to appreciated. Getting in touch is quick with great accessible support #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great time saver. automated response and follow up. Links with key marketing software. Support is great with immediate response and commonsense solutions #### Cons Needs ability to cut/copy and paste for message set up. Analytics to be a bit broader. This to come with latest Ai features by the sounds of it. Fantastic #### Reasons for choosing Now Book It This was recommended and it suited our needs #### Vendor response We really appreciate your fantastic review Kerry! We're so glad to hear that you are loving the automation of Now Book It and we're excited to bring out our new AI feature. Looking forward to many more years in partnership together. Replied April 2026 --- ### Reliable, easy-to-use booking system with great support - Overall rating: 5/5 - Reviewer: Adam K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, it’s been a very positive experience. The system is reliable, easy to use, and suits how we operate as a busy pub. It handles bookings and events well, and the support has been consistently excellent. A few small improvements would make it even better, but it’s been a great fit for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy for staff to use and quick to train new team members. Reliable for managing bookings and works well for paid gigs and events. Strong support — [sensitive content hidden] and the team are responsive and helpful. Good value compared to other systems we’ve looked at. #### Cons Would be helpful to see more detail around gift voucher usage, particularly the date a voucher was redeemed. When new bookings come through, it shows the guest name but not the booking date — adding that would improve usability. Some backend areas could be a bit more intuitive when setting things up. #### Vendor response Thanks so much for the great feedback Adam. We're really glad to hear Now Book It’s been a solid fit for your team and working well in a busy pub environment. We appreciate the suggestions too, especially around voucher tracking, booking dates, and making parts of the backend a bit more intuitive, we will be sure to pass this onto our development team. Thanks again for the support! Replied April 2026 --- ### Knox Club with NBI - Overall rating: 5/5 - Reviewer: Leigh M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. the past 12 months we have seen vase improvements and system upgrades that benefit the venue now also with a friendly face / point of call the connection now feels real #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I've use a few different system in the past and the ease and support from NBI is the main reason for coming over #### Cons The roll out was all don't on line / over the phone with someone interstate and no venue knowledge. This new roll out should have a site vist to understand best way to build the system for the venue #### Reasons for choosing Now Book It speaking to other industry professionals #### Vendor response Thank you for your review Leigh, we're so glad to hear you are loving the support. We can absolutely understand that you would have liked a team member at the venue for roll out, we will be sure to pass your feedback onto your Account Manager to visit the venue again and ensure you are getting the most out of the system. Replied April 2026 --- ### Seamless Integration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Felt fully supported all the way, from start up to follow up service, a simple yet powerful tool we could nbot do without. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, and customer experience has had been very positive, the AI add on has helped us keep focussed whilst our AI assistant has been dealing with our bookings. #### Cons Wished we had used the AI feature in previous venues earlier. Not much negative to report as most problems get resolved quickly. #### Vendor response Thank you for the great feedback! We're so glad to hear you're loving our AI receptionist & the support you have received. Looking forward to many more years together. Replied April 2026 --- ### Review of Now Book It - Overall rating: 5/5 - Reviewer: Rebecca B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been with NBI for quite a few years now and love the system and the fact that it's Aussie owned and they have hospo background so understand what is needed for a bookings system that doesn't cost an arm to run. We have just recently had Sadie implemented as well, which alleviates the hassle of answering the phone during the daytimes when we aren't open. #### Cons Don't have any issues. #### Reasons for choosing Now Book It Australian owned and ease of use for all involved #### Vendor response Thank you for your fantastic feedback, we're so glad to hear you are loving Now Book It & Sadie. Replied March 2026 --- ### CUSTOMER SERVICE THAT GOES ABOVE AND BEYOND...... - Overall rating: 5/5 - Reviewer: Jacqueline K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We met with 3 reps of 3 booking platform companies and we were most impressed with Now Book It and decided to proceed, [sensitive content hidden] service since has been exceeded our expectations and I have previously taken the time to share emails of praise with Now Book It Management as her service really has gone above and beyond on a number of occasions #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been EXTREMELY impressed with the support and exceptional service [sensitive content hidden] has provided us from initial stage setting up through to each of my questions that have arisen as we adapt our business. #### Cons I believe an app would be beneficial, trying to view bookings via a phone when away from my laptop are super difficult with tiny font and tough to navigate - may just be an Apple/me issue but needing to see bookings away from work isn't as easy as I hoped it would be The daily summary is helpful but it's the viewing a particular date when needed is quite challenging, on a laptop it is super user friendly and easy to read/navigate. #### Reasons for choosing Now Book It Superior service and pricing based on we offer just one service a week and the platform needs to be viable for us over manual bookings #### Vendor response We can't thank you enough for this fantastic review Jacqueline. We are so glad to hear you are impressed with the support and service you have received. We will be sure to pass your feedback on to our development team regarding a mobile app however in the meantime, please feel free to use our mobile friendly version - https://mobile.nowbookit.com/ Here's to many more years of success together! Replied June 2025 --- ### [sensitive content hidden]amazing! best investment of 2025 - Overall rating: 5/5 - Reviewer: Justin H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. brilliant, sales and bookings have increased. more time is spent with customer service. the phone doesnt ring as much only for group bookings and events which is when you want to talk to the customer #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden], ai receptionist is amazing, so polite and patient. if you felt you were always time poor, it was true. now as an owner i dont have to worry about staff not answering the phone or missing out on bookings because guests always seem to call during busy service periods and we dont have a dedicated receptionist waiting for the phone to ring..... until now. save yourself hours a day and get with the future. guests are even blown away with the experience #### Cons the set up time and tweaking the times of seating and duration, but after a while get used to it. probably need some kind of security level to stop staff messing around with it, but thats not the systems fault. the more work put in up front the better for us. #### Reasons for choosing Now Book It price and product but then ai assistant made it a no brainer #### Vendor response We're so glad to hear you are loving our Ai Receptionist Justin! It's great to hear you no longer have to worry about missing phone calls during busy service times. We can't wait for many more years of success together. Replied June 2025 --- ### A game changer for our business! - Overall rating: 5/5 - Reviewer: Louise S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Its a great bit of tech and our most valuable aside from Xero, in our business. We highly recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It was a game changer for our business, very easy to use and assists us managing our roster for more staff efficiency, but perhaps the best part is that the phone has stopped ringing! #### Cons Can't think of anything I don't like about it. #### Vendor response Wow, thank you for the amazing feedback Louise. We're so glad to hear that Now Book It has had such a positive impact on your business, looking forward to many more years working together. Replied April 2026 --- ### Great booking platform and gift vouchers - Overall rating: 5/5 - Reviewer: Jordan P. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The smart table management tools and customisable floor plans helped us serve guests more efficiently. #### Cons Overall, the system works well for our needs and we don’t have any strong complaints, though additional reporting flexibility would be a welcome improvement. #### Vendor response Thank you for the great review Jordan, we're so glad to hear you're loving Now Book It. We have some very exciting new reporting features launching soon, we will have your account manager reach out to discuss these with you. Replied April 2026 --- ### Longboard Review - Overall rating: 5/5 - Reviewer: Warren F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very positive experience overall. Customer support is excellent, responsive, and genuinely helpful whenever I need assistance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I found the software easy to use, with helpful support and a clean interface. It’s also reasonably priced and good value. #### Cons The table planning is frustrating, especially dragging and dropping, and having it split into sections instead of one clear table layout. #### Vendor response We really appreciate your fantastic feedback Warren, and are so glad to hear you're finding Now Book It easy to use. Thank you for your comments regarding the floor plan, we will be sure to pass this onto our development team. Replied May 2026 --- ### Now Book It Review - Overall rating: 5/5 - Reviewer: Christopher D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Upgrading to using a more advanced system from phone and email bookings is great for the venue once you adapt to it and learn how to use the system fully - the amount of customisation you can use is the biggest strength in using it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Takes all the hassle off the venue with people phoning or emailing for bookings - streamlined and organised all in one place - block outs / event options etc help to customise any given day where we need to be flexible with bookings. #### Cons A lot of back end options that take time to figure out how to execute features with the system - get there in the end but just takes some trial and error to figure out what you want to do --- ### easy to use & very intuitive - Overall rating: 5/5 - Reviewer: Tpby C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Now Book It is easy to use, very intuitive, and makes managing reservations smooth and reliable for busy venues and staff. #### Cons There is not much to dislike about Now Book It, sometimes a few small interface quirks appear but nothing that impacts daily use. #### Vendor response Thank you for the great feedback Toby! We're so glad to hear you're finding the system reliable, looking forward to a long partnership. Replied April 2026 --- ### Seamless Service and Implementation - Overall rating: 5/5 - Reviewer: brett r. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very positive and user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to navigate and adjust during service. Real time metrics, easy to add events or block out spaces #### Cons Very little. #### Vendor response Thank you for the fantastic review Brett, we're so glad to hear you're finding the system easy to navigate & user friendly! Replied April 2026 --- ### Grand Central review on Now Book It - Overall rating: 4/5 - Reviewer: Jordan P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been amazing, the transition from paper to computer has made everything more organized and having the ability to view what is going on in the restaurant from home has been a game changer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to organize future bookings days or even weeks in advance, alongside with reoccurring bookings. #### Cons My experience with teaching some of the staff that are unfamiliar with computers have been unpleasant, we have mostly resorted to keeping an eye on their mistakes. #### Vendor response We really appreciate your review Jordan! The team will be thrilled to hear the you have found organising your bookings easier with the system. In regards to new team members, please always feel able to reach out to our support team to organise a training session or you can head to our knowledge base for some easy step by step how to videos here - kb.nowbookit.com/knowledge Replied June 2025 --- ### Awesome Team comms centre. Allowing Focus on guests experience - Overall rating: 5/5 - Reviewer: Tim T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love it. Very handy to keep the kitchen and chefs upto date with bookings. Often used to share runsheets for functions and comminicate to the whole team the spwcific requirements and requests made by guests. Helping to project a professional informed team ready to deliver a great custpmer experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy navigation and up to the minute info on bookings. Allows senior staff to relay loads of details about bookings and requests from guests. With the ability for multiple usesrs accessing the data thoughout the shift and week. FOH can easily see when peak times are comkng and even move table into sections to balance the load at service time. #### Cons Would be even better if was able to be quickly accessed thru an app. Also if it could link to till systems so opening up tabs for tables and transactions could be linked to booking data. #### Vendor response Amazing to hear your great feedback Tim! Now Book It was created to take the admin stress of reservations away from venues and it's great to hear it has done this for you and allowed you to focus on the experience of your guests. We do have a mobile friendly version of Now Book It available which can be found here - www.mobile.nowbookit.com Depending on which POS you use, we do also have a number of systems we can integrate with to give you valuable data. Give our support team a call on 0800 453 933 and we can discuss this in detail with you. Replied June 2025 --- ### Best booking system by far. - Overall rating: 5/5 - Reviewer: anthony B. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent, compared to other services we have used, Now Book It is the best by far. Simple concise and cost effective. The back up and tech support when we began with the program was extremely helpful and made our transition very smooth and we have had no issues what so ever. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have found Now Book It to be an exceptional tool for our business. It's simple to operate for all staff. It is reliable and also extremely cost-effective booking system solution #### Cons My only issue is the on an ipad , the size is reduced and hard to read. Yes, you can enlarge it, but untrained staff will while enlarging it will bump a button and take you away from what they were trying to achieve. #### Vendor response Thank you for this fantastic review Anthony! We're so glad to hear you are loving Now Book It! We will be sure to pass your feedback regarding the Ipad view on to our team. Here's to many more years of working together! Replied June 2025 --- ### Great booking management system - Overall rating: 5/5 - Reviewer: Mel D. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great system with lots of options available and very user friendly for our team and guests once they are familiar with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Easy to use and love that it sends email confirmations direct to the guest. Plenty of options to add notes for Managers and also for the guest to make special requests. #### Cons That you can't update your reservation once it has been confirmed. This creates additional work as they need to contact us directly about it. #### Vendor response Thanks for the great review Mel. It's great to hear you are loving Now Book It. Here's to many more years together. Replied March 2026 --- ### Love it, but can we please have a dedicated mobile app? - Overall rating: 5/5 - Reviewer: Dave L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic, love the constant development. Only issue is the mobile phone compatibilty, very hard to checkl bookings without accidenatlly moving table etc, also very hard to create new bookings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use and intuitive design, and the constant updates and development. Support also great. #### Cons Cons are the mobile functionality. I would love it if you could develop a dedicated mobile application. #### Vendor response Thank you for your great review Dave. We're so glad to hear you are loving the system and it's ease of use. We will be sure to pass on your feedback regarding a mobile app, however in the meantime feel free to use our mobile friendly version https://mobile.nowbookit.com/ Replied June 2025 --- ### Now Book it is great! - Overall rating: 5/5 - Reviewer: Cherie S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Set up and used it for our restaurants for bookings and events. The platform is great and easy to use. 2 years on and we are very happy with it. Customer service is great too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and customer support. The platform makes it easy to take booking while never leaving your own webiste. #### Cons Integration with other software - mailchimp etc. We would like to have an integrated marketing funnel and remarketing but we haven't been able to yet. #### Vendor response Thank you for your great feedback Cherie! The team will be thrilled to hear you are loving the system 2 years on and have received some great customer support. We will pass on your feedback regarding a mailchimp integration to the team, in the meantime if we do have other marketing platforms that we can integrate with. You can see these here https://www.nowbookit.com/integrations/ Replied June 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/waitlist/now-book-it-profile/reviews/?page=2) --- Now Book It Reviews, Pros and Cons - 2026 Software Advice