# Verint Appointment and Queuing Software Software Reviews, Demo & Pricing - 2026 > Review of Verint Appointment and Queuing Software Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/waitlist/qudini-suite-profile --- [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / Verint Appointment and Queuing Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Verint Appointment and Queuing Software 2026: Benefits, Features & Pricing Wondering if Verint Appointment and Queuing Software is right for your organization? Our Appointment Scheduling Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Verint Appointment and Queuing Software 4.8 [(13)](https://www.softwareadvice.com/waitlist/qudini-suite-profile/#reviews) Pricing Pricing available upon request ### About Verint Appointment and Queuing Software Verint® Appointment and Queuing (formerly Verint Retail Choreography), is a set of digital appointment booking and queue management software solution acquired by Verint from Qudini in 2023. The solutions include Verint Appointment Booking™, Verint Queue Management™, and Verint Event Management™, helping retailers, banks and credit unions, as well as universities drive sales and deliver exceptional customer experience (CX). Verint’s integrated appointment booking and queue management solutions create connected customer experiences across digital and physical customer channels and touchpoints. The digital solution suite is designed for scalability, flexibility, and ease of use with enterprise-grade integrations and analytics. Wondering if Verint Appointment and Queuing Software is right for your organization? Our Appointment Scheduling Software selection experts can help you in 15 minutes or less. ## Verint Appointment and Queuing Software User Interface ## Popular Verint Appointment and Queuing Software Alternatives Main Product Verint Appointment and Queuing Software 4.8 [(13)](https://www.softwareadvice.com/waitlist/qudini-suite-profile/#reviews) Ratings Breakdown - 4.69Ease of use - 4.67Value for money - 4.82Customer support - 4.69Functionality Pricing Available upon request Get Price Alternative Product [Trello](https://www.softwareadvice.com/project-management/trello-profile/) 4.5 [(23547)](https://www.softwareadvice.com/project-management/trello-profile/reviews/) Ratings Breakdown - 4.53Ease of use - 4.55Value for money - 4.31Customer support - 4.32Functionality Pricing Starting at $5.00 per month Get Price Alternative Product [monday.com](https://www.softwareadvice.com/marketing/monday-com-profile/) 4.6 [(6056)](https://www.softwareadvice.com/marketing/monday-com-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.28Value for money - 4.43Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Wrike](https://www.softwareadvice.com/project-management/wrike-profile/) 4.4 [(3013)](https://www.softwareadvice.com/project-management/wrike-profile/reviews/) Ratings Breakdown - 4.18Ease of use - 4.20Value for money - 4.33Customer support - 4.31Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Airtable](https://www.softwareadvice.com/project-management/airtable-profile/) 4.6 [(2232)](https://www.softwareadvice.com/project-management/airtable-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.48Value for money - 4.41Customer support - 4.54Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price ## Verint Appointment and Queuing Software Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Custom Inquiry Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Verint Appointment and Queuing Software Features - Popular features found in Appointment Scheduling Appointment Management Automated Scheduling Calendar Management Client Database Group Scheduling Mobile Access Online Payments Recurring Appointments Reporting & Statistics - More features of Verint Appointment and Queuing Software Access Control Access Controls/Permissions Activity Dashboard Activity Tracking Agenda Management Alerts/Notifications API Attendee Management Audience Engagement Availability Management Barcode/Ticket Scanning Billing & Invoicing Booking Management Client Management Client Portal Collaboration Tools Communication Management Conferences/Conventions Confirmations/Reminders Contact Management Customer Database Customer History Customizable Branding Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Email Management Email Reminders Employee Management Event Calendar Event Management Event Scheduling Event Ticketing For Virtual Events Guest List Management Multi-Language Multi-Location Online Booking Online Registration Order Fulfillment Project Templates Promotions Management Public Waitlist Queue Management Real-Time Data Real-Time Notifications Real-Time Reporting Real-Time Updates Recurring Tasks Registration Management Reminders Reporting/Analytics Role-Based Permissions Room Block Management SMS Messaging Social Media Integration Sub-Task Management Surveys & Feedback Task Editing Task Scheduling Task Tagging Third-Party Integration Third-Party Integrations Ticketing To-Do List Venue Management Visitor Registration Waiting Time Tracking Waitlist Status Tracking Website Integration Website Management ## Verint Appointment and Queuing Software Integrations Google Calendar Integration rated undefined from -1 review WhatsApp Integration rated undefined from -1 review Adyen Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review Amazon Chime Integration rated undefined from -1 review Rotageek Integration rated undefined from -1 review See all 12 integrations ## Verint Appointment and Queuing Software User Reviews Overall Rating 4.8 Ratings Breakdown 5 85% 4 8% 3 8% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.7 Customer support 4.8 Functionality 4.7 Have you used Verint Appointment and Queuing Software and would like to share your experience with others? Luke S. Verified reviewer Cosmetics 1001-5000 employees Used weekly for less than 12 months Review source Reviewed September 2021 Quick to market & flexible 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Qudini helped us get our locations for online booking live quickly, and integration was straightforward. Any nuances/new features we required were also addressed quickly. Support is really great. Cons: It took me a short time to become accustomed to the dashboard and settings, but I would say this would be true of pretty much all new software that you've not used before. Now it is second nature. Reasons for switching to Verint Appointment and Queuing Software Lack of flexibilty & UK support, high cost. Read More CC Cody C. Verified reviewer Health, Wellness and Fitness 10000+ employees Used daily for more than 2 years Review source Reviewed June 2025 Veint is the go to 5 Overall this product is very well organized and the is user friendly, it has clean interfaces and I would recommend it Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Verint is really great to use for queue management, listening to calls and also watching real time interactions. Cons: when it comes to verint I never had any issues honestly, it meets the needs of our business and I love it. Vendor Response Hi Cody – thank you for your review of Verint Appointment and Queuing Software! We’re thrilled to see you rated us a 10/10. It’s wonderful to hear that the solution has been so effective for queue management, listening to calls, and monitoring real time interactions. Your feedback on the platform being well organized, user friendly, and cleanly designed means a lot. We’re also glad to know it continues to meet the needs of your business without any issues. We’re looking forward to supporting you in achieving your goals within the health and wellness space. Thanks again for sharing your experience! Replied January 2026 Read More CE Cedric E. Verified reviewer Telecommunications 501-1000 employees Used daily for less than 2 years Review source Reviewed October 2021 Qudini 3 A little bit complicated to modify all the elements that need to be available for the customers. Only available in English - We need to make the translation You need to implant automatic planning too. It's complicated to manage calendar for customer with big teams. Special days take too much time to be filled in. We need to get automatic calendar depending the staff in our shops. Ratings Breakdown 3 Ease of use 3 Value for money 4 Functionality Pros: Stats - Datas - Easy to use in the shop for consultants. Cons: Problems - Configuration - Translation - Software problems. Read More NG Nathan G. Verified reviewer Insurance 1001-5000 employees Used daily for less than 2 years Review source Reviewed March 2026 Verint Review 5 Overall, and despite my complaints, Verint is a strong system, which provides to-the-point information about schedules without any unnecessary filler. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Verint is a great product which is very robust and easy to use for work schedules and time-off requests. Cons: The lack of a dedicated phone app specifically for schedules adds work, because you have to directly email yourself your work schedule if you do not have access to your work systems. Vendor Response Hi Nathan! Thank you for taking the time to review Verint and rating it 10 out of 10! We're thrilled to hear that you find our solution(s) robust, easy to use, and helpful for managing schedules and time off requests. We’re looking forward to supporting you in achieving your business needs moving forward. Have an excellent day! Replied March 2026 Read More RS Roberto S. Verified reviewer Financial Services 51-200 employees Used daily for less than 2 years Review source Reviewed April 2025 Verint a really good option for call centers 5 Overall it's a good software, helps tremendously to manage schedules and times. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Supervisor - agent interaction General functionality User friendly Cons: Mobile app could improve, feels outdated Vendor Response Thank you for your thoughtful review! We're glad to hear Verint is making a positive impact on your call center operations. We appreciate your feedback on the mobile app and will share it with our team as we continue to improve the user experience. Replied May 2025 Read More NS Nathan S. Verified reviewer Retail 11-50 employees Used daily for less than 12 months Review source Reviewed September 2021 Essential product in current retail and event market 5 Overall, the service has been highly reliable and a invaluable service for us. Particularly during the last year the software allowed us to implement a new appointment based scheduling for our event within a matter of weeks and deliver a value add to our clients and customers. This enabled us to safely conduct our activations while creating an environment that made everyone feel safe and comfortable. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We use the software across more than 150 locations and in multiple departments at each location. The app is easy to train staff on, quick to trouble shoot, and highly reliable. Being able to quickly access backend settings or log in as a location to view what the store is seeing and walk them through any questions is great. Cons: We have highly variable scheduling so we have had to work with the team on the best ways to get this setup and implemented since it is not consistent week to week or even day to day. Better ability to replicate the scheduling and some other settings ourselves across the range of stores would be great. In some cases we struggle with quality internet service so having a lighter version of the application would be helpful just to keep things running smoothly, but any issues we have with performance has been rare and tied directly to very poor internet service. Reasons for choosing Verint Appointment and Queuing Software Pricing was a major factor, but also the overall suite of services we were getting for that pricing was crucial to our decision. Reasons for switching to Verint Appointment and Queuing Software Qudini offered many of the same features and benefits, but at an improved cost. In addition, the quality of service provided was equal and in many cases exceeded expectations. Read More MZ Mai Z. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 2 years Review source Reviewed July 2022 Great Line Management Tool 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Setting up available spots at our client locations has improved both customer and associate experience during the busiest times of the year. Our client has reported that the application is easy to use for associated and has cleared crowds at stores. Qudini is great at addressing any issues, questions and requests. Cons: We have encountered some glitches when setting up availability for specific days, changes were not saving correctly. Setup takes some time because of all the details and customizations that are available. Read More Joe M. Verified reviewer Museums and Institutions 11-50 employees Used daily for less than 12 months Review source Reviewed October 2021 Capacity management for gallery spaces 5 Ratings Breakdown 5 Ease of use 5 Customer support 4 Functionality Pros: Very reliable, easy to use for both guests and staff, tons of reporting options Cons: The app sometimes lags with multiple simultaneous users or high queue volume Read More FK Faisal K. Verified reviewer Telecommunications 10000+ employees Used daily for more than 2 years Review source Reviewed October 2021 Great tool to understand customer needs 5 Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: The fact that we can send text to customer's if they do not want to wait in the store and have something else to do. Cons: As mentioned in the previous feedback, the fact that the app can be temperamental in order to record entries Read More DJ Darlene J. Verified reviewer Marketing and Advertising 11-50 employees Used daily for less than 2 years Review source Reviewed October 2021 Fantastic Product & Service 5 Qudini is the perfect solution with the right balance of tools and functionality. Would highly recommend to any business in need of a queuing and appointment application. Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: Customers like the system and find it easy to use. The Qudini support team is great to work with and have been a huge help in setting up our processes and workflow. Cons: Consistency of functionality between the desktop and mobile application. 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