US Dollar

WaitWell replaces lineups with a virtual queue to optimize visitor experience. Improve overall efficiency and reduce stress levels for front line staff so they can serve customers better. 

WaitWell allows customers to join a virtual lineup using their mobile device (QR code or SMS text), through the company's website or using an optional onsite Kiosk. No app download required. WaitWell uses the applications customers are already using - SMS and the web browser on their phones. 

Staff can view the customer lineup from a tab on any web browser. They can increase or decrease priority, view services clients are requesting, view COVID waivers or other intake forms and even send SMS texts to clients before, during or after service. Clients never lose their place in line. 

The software's reports and analytics module provides insights into customer waiting times, service times, balk rates (how often customers leave without being served) and much more. Users can also view reports by day or date range, service type, service provider, location, queue or region. 

WaitWell is developed and hosted in North America and is available in French, Spanish and English. It provides industry-leading security and provides users with endless options for managing their data to comply with the policies set by their organization and jurisdiction. 

WaitWell is used at Post-Secondary Institutions, National retailers, Medical Clinics, Government offices across North America. 

Features include: 

- Virtual Queue integrates seamlessly with Appointments
- Join queue by SMS, QR Code, website or Kiosk
- Two Stage wait to manage capacity within waiting area
- Simple and intuitive Queue screen
- Two-way SMS communication between staff and customers for seamless and continuous communication
- Dashboard provides real-time insights into customer wait experience
- Powerful Reports & Analytics to identify service trends over time
- Customer hold feature means customers never lose their place in line
- Ticket notes to share information between staff 
- COVID Waivers to pre-screen clients before they enter the waiting area
- Forms feature to collect information or feedback from customers before, during or after service 
- Multiple queues and Service types
- Fully customizable workflow and communication templates
- Fully bilingual (English/French) 
- Made in Canada and 100% Canadian data residency
- Fully Customizable Lobby display
- Audible Call for hearing impaired users  
- Self-Serve Kiosk application
- Website widget 
- Client Site 
- Staff App for managing queues on a mobile device
- API for integration with 3rd party tools
- Single Sign-On Integration (SSO) 
- Accessible to meet WCAG 2.0 AA standards
- Four permission levels and multiple settings to lock down access by location
- Fully customizable data storage and security settings to company with your organization’s privacy policies


LongDescription

Real Time Analytics

Electronic Payments

Status Tracking

Barcode / Ticket Scanning

Mobile Alerts

Email Alerts

Customizable Reports

Database Support

Access Controls/Permissions

Data Storage Management

SMS Messaging

Real Time Monitoring

Ad hoc Reporting

Waiting Time Tracking

Active Directory Integration

Single Sign On

Group Scheduling

Confirmation/Reminders

Reservations Management

Credit Card Processing

Communication Management

Customer Database

Registration Management

Calendar Management

Customizable Fields

Room Booking

Scheduling

Data Import/Export

Multi-Location

Customer Activity Tracking

Self Service Portal

Self Check-in/Check-out

Customer Experience Management

Availability Indicator

Booking Management

Email Marketing

User Profiles

Mobile Access

Real Time Data

Historical Reporting

Waitlist Status Tracking

Queue Management

Event Scheduling

Real Time Notifications

For Restaurants

Email Reminders

Workflow Management

Real Time Updates

Website Integration

Activity Dashboard

Alerts/Notifications

Online Booking

Reporting & Statistics

Reminders

Visitor Tracking

Availability Management

Customizable Templates

Visitor Management

Event Calendar

Multi-Language

Real Time Reporting

Customizable Branding

Contact Database

Prioritization

Customizable Forms

Appointment Management

Summary Reports

Visitor Registration

Customer History

Third Party Integrations

Public Waitlist

Contact Management

Employee Management

Client Database

Email Management

Automated Scheduling

Calendar Sync

Client Management

Digital Signature

Employee Directory

Image Capture

Compliance Management

Monitoring

Wireless Internet Access

Document Management

Third-Party Integration

Customer Accounts

For Salons and Spas

Recurring Appointments

Billing & Invoicing

Authentication

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

WaitWell

In Person

Live Online

Webinars

Documentation

Videos

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