--- title: "ClickTale Software Reviews, Demo & Pricing - 2026" description: "Review of ClickTale Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/web-analytics/clicktale-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Web Analytics Software](https://www.softwareadvice.com/web-analytics/) / ClickTale Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # ClickTale Review Wondering if ClickTale is right for your organization? Our Web Analytics Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview ClickTale 4.1 [(9)](https://www.softwareadvice.com/web-analytics/clicktale-profile/#reviews) Pricing Pricing available upon request ### About ClickTale Clicktale is a customer engagement software that helps improve web usability, customer experience and increases the user conversion rate. Its customer analytics feature collects a bevy of data information and can track a users movement while using the site. It aggregates all browsing sessions into visual heat maps and actionable behavioral reports. In addition, it helps marketers to understand their customers' behavior. Clicktale offers experience analytics for web, mobile and experience analytics for apps. Its features include experience center, heat maps, session replays, conversion analytics, advanced data analytics and psychological analytics. Clicktale is integrated with platforms such as A/B and multivariate testing, content management, voice customer and application performance management. It serves in sectors that include e-commerce, telecommunication, media and content, finance and insurance, tech and travel. Wondering if ClickTale is right for your organization? Our Web Analytics Software selection experts can help you in 15 minutes or less. ## ClickTale User Interface ## Popular ClickTale Alternatives Main Product ClickTale 4.1 [(9)](https://www.softwareadvice.com/web-analytics/clicktale-profile/#reviews) Ratings Breakdown - 3.78Ease of use - 3.63Value for money - 4.0Customer support - 4.33Functionality Pricing Available upon request Get Price Alternative Product [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) 4.5 [(3058)](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.39Value for money - 4.37Customer support - 4.30Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) 4.4 [(3801)](https://www.softwareadvice.com/collaboration/hootsuite-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.14Value for money - 4.18Customer support - 4.27Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) 4.6 [(910)](https://www.softwareadvice.com/crm/engagebay-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.70Value for money - 4.80Customer support - 4.59Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/) 4.7 [(267)](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.58Value for money - 4.70Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) 4.6 [(545)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.42Value for money - 4.46Customer support - 4.49Functionality Pricing Starting at $39.00 per month Get Price ## ClickTale Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ClickTale Features - Popular features found in Web Analytics Campaign Management Goal Setting/Tracking Heatmaps Keyword Tracking Pageview Tracking Referral Tracking Site Search Tracking Time on Site Tracking User Interaction Tracking Web Traffic Reporting - More features of ClickTale API Behavioral Analytics Conversion Tracking Customer Segmentation Dashboard Form Analytics Monitoring Multi-Channel Data Collection Performance Management Predictive Analytics Reporting/Analytics Segmentation Sentiment Analysis Survey/Poll Management Tagging Text Analysis Website Analytics ## ClickTale Integrations Mailchimp Integration rated undefined from -1 review Salesforce Marketing Cloud Integration rated undefined from -1 review ## ClickTale User Reviews ## ClickTale customer ratings - Overall rating: 4.1/5 - Total reviews: 9 ### Rating distribution - 5 stars: 4 reviews (44%) - 4 stars: 3 reviews (33%) - 3 stars: 1 reviews (11%) - 2 stars: 1 reviews (11%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 3.8/5 - Value for money: 3.6/5 - Customer support: 4/5 - Functionality: 4.3/5 --- Have you used ClickTale and would like to share your experience with others? ### Clicktale Review - Overall rating: 5/5 - Reviewer: foster s. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Clicktale has comprehensive page reports and very easy to implement. It pinpoints conversion leakages on my landing pages #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clicktale records and analyze my prospects in real time and gives me feedback on how they are interacting with my marketing sales funnel. It's easy to install with a unique value proposition with an insane granular data analysis. Clicktale has video recording of my clients entire session on my website #### Cons Tracking tags slows down my entire website. Watching one recording after the other is time consuming. --- ### Expensive, but worth it! - Overall rating: 5/5 - Reviewer: Joel H. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We used ClickTale to see how our web site users were interacting with our content and all I can say is wow! Seeing how they were moving around the site, what they were clicking on was so valuable to us. We were able to make a few small tweaks and see big results in our revenue. They are a bit expensive compared to other solutions, but they are worth every penny if you are serious about getting the most out of your web site visitors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Outstanding information for your web site analytics - Session replays and seeing what users do/click on is invaluable information - Tons of reports and data that you can filter through to get a great understanding of your customers #### Cons - Can be cost prohibitive for most small businesses --- ### Not the greatest - Overall rating: 3/5 - Reviewer: Erin W. - Verified reviewer: Yes - Product usage: Used monthly for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The concept behind the software sounds great! Being able to see all how people interact with your website from screen recordings, heat maps, etc... but in reality it never really worked that well for my company. The one good thing the company did was provide on-site training for the product. However, even after the training it felt it was super hard to use. #### Cons We have a large, multinational corporation with users from around the globe in multiple languages and currencies. Our codebase is more than 20 years old and our product is very complex. Because of this, our subscription never really got set up so well that I found any use for the software. It seemed like something was always going wrong, no screen recordings were available, etc... every time I sat down to try to find something it was hard to figure out where to go and what to click on. The usability really needed a serious improvement. In the end, we cancelled our subscription as the money we were paying and the use we got out of it didn't make sense. I would not recommend it unless you have a very simple product with a new codebase. --- ### Excellent Web Analytics Tool for Optimizing User Experience - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I have been using ClickTale for my business for the past year, and it has proven to be an essential tool in optimizing the user experience on my website, I find ClickTale's interface is easy to navigate, making it simple to access and understand the data provided and it's unique features such as heat maps, session replays, and conversion funnels have helped me gain valuable insights into my customers' behavior and preferences. #### Cons It does not integrate with as many third-party tools as some other web analytics tools, limiting its overall functionality --- ### Mobile experience monitor - Overall rating: 5/5 - Reviewer: Carine Sylvie T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The best software to monitor mobile app experience. Very practice to uderstand users behaviour. #### Cons The princing can be considered as a litle higher compared to competitors. --- ### Great user attention tool - Overall rating: 5/5 - Reviewer: Olga D. - Verified reviewer: Yes - Product usage: Used weekly for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to implement - only with a script to the site - this software allows to see the Attention, Scroll reach, mouse movements, and even allows you to record a video of customers behaviour on your webpage. Great for enterprise use as they tailler the package and pricing to your needs #### Cons Sometimes can be slow or buggy in loading - user must be web savvy to be able to navigate and understand it. --- ### Great Insights on Visitor Behavior and Use on Your Website - Overall rating: 4/5 - Reviewer: Andrew B. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 10000+ employees - Product usage: Used monthly for less than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My organization was able to gain invaluable visitor insight from ClickTale. We saw the ROI very quickly. However, every organization's situation is different, so the cost-benefit analysis needs to be done on a case-by-case basis. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros Clicktale offers a peek into how visitors consume and navigate your site. Metrics like scroll reach, mouse movements, etc. allow you to actually see first-hand what the visitor journey looks like; this type of information can be invaluable and we never experienced this level of granularity prior to ClickTale. #### Cons Though it is feature-packed, ClickTale is quite costly. For the right organizations, it is invaluable, but for some companies, the ROI is not there. --- ### Not easy to use for my team - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Ideally I wanted my team to get used to Heatmap tools for their product development cycle. However due to its not-so-friendly UI, no one kept on using it. After some time we switched to another tool. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Clicktale is a known global product, with many features. #### Cons The user interface is very difficult and unattracting, making our team not eager to use on a daily basis. --- ### The best experience analytics - Overall rating: 4/5 - Reviewer: Filippo S. - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros A lot of exclusive features: comparison between heatmaps; visual editor to identify customized events; two way integrations with GA360 and/or Adobe Analytics; advanced path analysis; and many more. #### Cons Sometimes it's stressful to have to jump from one platform to another (ClickTale Core and ClickTale Experience Cloud). Flash issues in some browsers. --- Showing 1 - 9 of 9 Reviews ## Other Top Recommended Web Analytics Software [AgencyAnalytics](https://www.softwareadvice.com/web-analytics/agency-analytics-profile/) **4.8** (116) Recently recommended **2** times [Google Analytics 360](https://www.softwareadvice.com/bi/google-analytics-profile/) **4.7** (8101) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3801) Recently recommended **0** times [Squarespace](https://www.softwareadvice.com/publishing-and-subscriptions/squarespace-profile/) **4.6** (3418) Recently recommended **0** times Stuck Between Options? Our experts can help you compare ClickTale with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice