The possibility to answer "why" on so many questions we might have about our pages and journey

The learning curve is maybe a bit steep and the tool can be obscure if you don't come with questions to answer to

Overall very happy with the product and support given to us. Improving business performance across all Samsung product categories and provide optimisation strategies. Support European markets in insights delivery & usage for their local activities. We have successfully provided proactive business insights to shape performance and make changes in a timely manner.

Efficient use of experience analytics features, real time data allowing the team to extract insights from the get go. Understand page engagement in real time. CS Live extension is a fantastic addition, especially for clients who are time poor and shows immediate value of the tool. Allows us to see issues when they arise and we can feed back to respective teams in a timely fashion - this is particularly helpful during product launches. Understanding the conversion funnel and contextualising Adobe data to truly understand the consumer. We've used CS on countless use cases and it has made our insights more effective. The best part is also being able to quantify the impact which has really upped our level of reporting & insights. CSM Support, and all tech support from the whole CS team has been invaluable. Thank you!

Download functionality currently works only for zoning and not for heatmap. Is it possible to extract all of them easily as images so we can use them in our own decks/templates?

I find the heatmaps invaluable to understand how the users are navigating our site and how they are engaging with the various features. It really gives us a great insight and helps us to make customer centric product decisions.

I do find some of the journey tracking functionality confusing to use, but with training and frequent use, it is becoming easier to navigate through.

There's something useful at every level of knowledge/experience with the tool. The team is super flexible and supportive and speaks with us like a good friend who happens to be very knowledgeable about CX Analytics.

Like the ability to ease into to using the software. Always something new to learn, but also value at every stage of training. they are constantly developing and improving so even if something isn't ideal, its not long before they fix/improve it.

more in-depth features require more training, but that's understandable

As a team we are spending more time reviewing changes made to the site and able to recommend based on data rather than opinion for future campaign launches, page updates etc. this saves a lot of time and ensures that we are all confident with what is live online. Any problems with being unsure where to start on a project are always quickly solved by the CS team giving guidance and continued support to make sure we not only get the most out of the tool but find the results we need to answer questions and feedback to others in the business.

The training with the Content Square team is very thorough and they are always on hand to help with any questions to make sure you get the most out of the tool. It's takes a bit of time to feel confident with all aspects of the platform but once you do it is easy and quick to use and helps with decision making and amending site issues quickly.

The tool can be a bit glitchy at times however usually a quick refresh sorts the issue and I haven't had too many issues with this. There is a lot within the tool so it can feel overwhelming to start with but I do think the layout of the CS platform helps to resolve this as it laid out in the steps to follow.

I’ve partnered with ContentSquare at two separate companies now and have always found them to be a brilliant company to work with. They have great people and also a great platform that has consistently helped us identify and rectify pain points throughout our journey that we didn’t know we had, unlocking both customer and commercial value.

I love the visual and accessible nature in which ContentSquare displays insight. It does a far better job than most other platforms of eliciting actionable insight rather than simply displaying data, which is what it’s all about.

It’s a big platform and so takes some time to navigate and master, which can be further complicated depending on how well you set up your mappings etc. That said, the ContentSquare University platform is an excellent way to self learn and self serve. I’d also like some of the Find & Fix capability to be bundled within the core product and cost as it’s brilliant, but costly.

As a Conversion Manager, I use Contentsquare on a regular basis. It's a great tool, essential in customer experience analysis. Their different platforms are very intuitive, the e-learning platform is just great and their support is of excellent quality.

The alerts module is not very customizable, and often I receive “false alarms”.

Content Square helps us understand how and why are various customer segments behave the way they do on our digital ecosystem. Thanks to the insights we get from Content Square we can launch A/B testing campaigns or make directly some évolutions on our website to improve the Customer Experience and our conversion rate. For a company like ours that make billions euros per year in turnover on the web, we can make millions euros incremental revenus by leveraging this solution.

Content Square is a very efficient tool to get great insights that you can leverage to improve the customer experience and the conversion rate on your website. Besides, they offer a best in class support.

Some features are missing (cross domain behavior, limit the access to the data based on the user profile, App coverage...) but are in the 2018 roadmap.

One of the best tool I ever used for UX Analytics, it enables to make deep analysis easily and to understand pain points of the user path. Having this tool in the CX department enable us to go further in our conversion rate optimization approach.

- being able to see behaviors that I can't see in traditionals webanalytics tools - easy to set-up - can be linked with others tools (particularly ABtesting tools which enable a qualitative analysis of AB Test)

- A bit expensive - Specific features can be hard to handle for non-expert

The plugin on Chrome and zonning part are very useful, as well as Google Analytics integration! Great webinars and training videos.

Session replay could be improved, sometimes it doesn't load, setting up mappings can take time.

ContentSquare has added another layer of detail to our view of the customer. It's been particularly useful for analysing a/b tests we run. Rather than just reporting on win/loss we are able to dig into the 'why' of a result.

ContentSquare makes working with experience metrics really easy. Everything is so visual it makes explaining user behaviour much more simple. Live zoning means you can show stakeholders the results of data-driven decisions right on their own computer.

ContentSquare has a great on-boarding team, and this is really necessary as the learning curve is reasonably steep, especially for users not from a traditional analytics background. Utilising the tool on a daily basis is really key to getting to grips with all the features.

While I was not part of the integration team, I can firmly say Contentsquare is worth it (especially compared to competitors). The variety of data is exceptional from heat mapping to journey analysis and the page comparator. While it may have a learning curve, once you figure it all out the analyses you can pull are very powerful in driving website strategy and improvements.

My only con is the learning curve. But be patient and you'll be fine.

It's been incredibly well received all round. We've made noticeable changes to products, tests and content/campaigns based on the real time customer data this is giving us.

CS is an extremely usable and versatile mechanism for product and web analytics. It enables us to add an additional lens of insight over standard KPIs to make informed decision. It's v easy to onboard teams, v configurable/integratable and the Customer Success team are incredible. Zoning and impact analysis and the fact I can use my AB test segments readily are big wins.

There's so much you can do which can be a little daunting. I'm not keen on the mapping but I know that's being worked on.

It is really a great tool !! Would be happy to see if it handle Mobile application session replays and more real time monitoring !!!

* Zoning Analysis (Feel like some unique feature compared to other tools) * Session Replay (Helps in identifying customer experience directly by playing sessions) * Error Analysis (helps identifying customer issues)

* Workspace creation can be improved a lot with lot of URL splitting options * Sometimes the segment is not carried away properly and drilldown from impact or any other page , we need to select mapping /segment manually again.

Unbelievable (in the best way)

It helps me understand every aspect of customer experiences and journeys online, I use it every day for so many different tasks. Implementation and support from CS is above anything I have ever experienced and recommend to everyone within the business

I haven't come across any issues, if there was anything I am stuck on the team are there to suppirt

Contentsquare has been super helpful and supportive, our client manager Gillian has been amazing to work with. The team puts together helpful analyses for us and is very helpful in training our team how to use the tool

There are a lot of cool features in the tool such as session replay, zoning feature, customer journey mapping and the Chrome plug in for web makes it easy for people who aren't super close to the analytics tools to find the data they need for basic metrics

We experienced some difficulty when setting up the product and it took us a lot longer than expected, the mapping piece is confusing and right now we can only look at 3 months of data at time, I think that may be a contract limitation on our end though.

we have deeper insights about customer experience on Dell.Com and features like Journey Analytics which allows to identify the actual problem areas and make actionable punch-lists for optimizations that are causing problems for visitors. This equates to a much higher conversion rate.

Deeper insights, actionable punch-lists.

Everything is wonderful with this software

Contentsquare offers a very quick & relatively easy way to capture user behaviour insights. It's presented in a very easy to understand, visual way which is great to share with stakeholders who don't usually view analytics. The team at Contentsquare are always looking for ways to help us get the most out of the tool & they really care about the UX of their product with teams.

As it's such a powerful tool it can be challenging to learn how to use it to its full potential (although they do have great support team & a University to help learn how to use the tool which is very good quality).

Overall, i love the platform. Its easy to use and when I am curious about finding specific metrics, i am always able to get them quickly and efficiently. With the metrics I gather using the tool, I am able to make updates and execute certain changes on site that in the end benefit the customer as well as increase our conversion rate.

I love how the platform is so user friendly

i think there could possibly be quarterly enhancements that get shared with the power users

ContentSquare and its support team have been awesome. We're still working with our implementation manager since we had a few snags on our end, but overall I'm excited to start strategy sessions with our CSM.

ContentSquare allows you to easily understand user behavior and almost functions like an A/B test. The snapshots & zoning analysis are invaluable when launching new pages and changing the contents of existing pages.

It's difficult to compare past snapshots (no way to label what iteration you're looking at).

Contentsquare really helps bring data to life with visuals that are easy to understand and use. This is important when sharing analysis with other people to keep the data engaging.

There isn't much to dislike, Contentsquare are always looking for ways to improve their platform and make it easier for the user to use.

A handy tool that supported the UX team to deliver personalized digital experiences by acknowledging customers data. In the event of pitching new features and UX opportunities, having data insights from Contentsquare contributed to make data-driven decisions, prioritization by understanding the value to the user and enhancing a leaner sign off process.

In the event of setting up a micro mapping could be interesting for users to have the ability to set and pick colours and tones. So when previewing the micro mapping in Journey Analysis could facilitate to interpret data visualisation.

The amount of data that is at your disposable! From journey analysis, to page comparator to heat maps!

Nothing major to call out, automatic snapshots of the site drop off after a month.

Great from start to finish, amazing on-boarding service

The clear layout of the design and being able to read it all easily and share.

It can be slightly confusing but there is a lot of help on offer to guide you through it