--- title: "Mouseflow Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Mouseflow. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Mouseflow is a good fit for you!" source_url: "https://www.softwareadvice.com/web-analytics/mouseflow-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Heatmap Software](https://www.softwareadvice.com/heatmap/) / [Mouseflow](https://www.softwareadvice.com/heatmap/mouseflow-profile/) / Mouseflow Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/heatmap/mouseflow-profile/) Reviews [Alternatives](https://www.softwareadvice.com/heatmap/mouseflow-profile/alternatives/) # Mouseflow User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 122 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 90 reviews (74%) - 4 stars: 25 reviews (20%) - 3 stars: 6 reviews (5%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Being able to see exactly where users are struggling, rage-clicking, or dropping off has allowed me to fix critical friction points I didn't even know existed. - I love how easy it is to navigate analytics across different pages and funnels. - There are a lot of insights available which are really valuable for PMs ### Most mentioned cons - The dashboard can feel slightly cluttered when handling multiple projects, and session recordings occasionally take a bit to load. - There are certain recordings which do not have proper videos due to unknown reasons. - The fact that I can't connect multiple websites together. ## Mouseflow customer reviews Showing reviews 1-25 of 122 (page 1). ### Great For Recording Iframes - Overall rating: 5/5 - Reviewer: Crystal I. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Mouseflow primarily for its user recording tool. Originally, we used Hotjar, but a major part of our website is hosted in an iframe, and Hotjar did not have iframe functionality. We reached out to Mouseflow to see if they had iframe recording functionality and they do. The user recording tool is straight forward. There is no learning curve. It allows you to speed up the recording, skip ahead, plus it tracks clicks, taps, dead time (where the user is not actively doing anything on the screen), click rage, etc. One of our favorite features it the auto-tag feature. Recordings are automatically tagged for you with tags like "click rage" or "payment" or "click error". This is helpful for skimming through recordings and only watching the ones that include tags which are important to you. We have reached out to support numerous times. They are always prompt and kind. #### Cons One of our biggest cons is the endless scroll option in the user recording tool. It seems silly, but when you are scrolling and scrolling, the page gets bogged down. It makes sorting through recordings slow and arduous. #### Vendor response Hello Crystal, Thank you very much for your review and feedback. We are sorry it took is this long to get back to you. We have made performance improvements when browsing through the recording list since you left your review, and we hope you have stuck around to enjoy these improvements. If not, we'v love to have you back and give it another try :). Thank you again for your feedback and rating. We appreciate your support! Replied July 2020 --- ### Very useful product, great customer service - Overall rating: 5/5 - Reviewer: Vilius E. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered We are constantly changing our user interfce according to the findings from this tool, and our conversion rates are growing. I used a lot of similar tools in the past (e.g. HotJar, VWO Insights, Freshmarketer and other toools), but nothing comes close to what Mouseflow can offer. We are very happy with the tool and couldn't recommend it more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use. It has the whole package of user flow. The thing that I like most is funnels. It's great that you can create them and watch videos retrospectively. You cannot get that from the other products. The thing that it records sessions and creates hetmaps automatically is gold worth. #### Cons It would be great if this tool was "jack-of-all-trades" and you could do a/b testing with it too, but it would be too much to ask for 41 tool to do everything right. But I assume, that if this team will think of doing that, they'd do a great job on that too. #### Reasons for choosing Mouseflow They idnt have proper working funnels and retrospective recordings, which was a must for us. #### Reasons for switching to Mouseflow They idnt have proper working funnels and retrospective recordings, which was a must for us. #### Vendor response Hi Vilius, Thank you for sharing your review and feedback with us. We are pleased to have you! We have passed along your request to the product team, and we'll be sure to shoot you an update if things move in that direction :). See you around! Replied May 2021 --- ### review - Overall rating: 3/5 - Reviewer: Janani P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Inexpensive and easy to use. Fulfils basic functions required. #### Cons complicated and sometimes low quality. can be better at advanced functionality. #### Vendor response Hi, Janani, Thank you for sharing your feedback on Mouseflow. Affordability and ease-of-use throughout our full-feature suite is a wonderful thing to hear. I'm sorry to learn you found some of our advanced functions complicated or less than intuitive. I encourage you to simply fire up the in-app chat to speak with our support team. They're always happy to help troubleshoot, walk you through features, and answer any questions you may have. Talk soon! Replied August 2021 --- ### Game Changing Software - Overall rating: 5/5 - Reviewer: Mark T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good, support was excellent and the product works very well #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mouseflow is superb when it comes to seeing how people progress through your site. We've been able to make many changes that all helped increase sales #### Cons Initially navigation was a bit weird but soon got the hang of it #### Reasons for choosing Mouseflow Ease of use, support and overall peformance #### Reasons for switching to Mouseflow We tested both side by side and Mouseflow despite being more expensive was a much easier product to use #### Vendor response Hello there, Mark! Thank you very much for sharing your rating and feedback. We continue to make improvements on our onboarding flow to make it easier for people to take advantage of Mouseflow quickly. We appreciate your feedback on this. Thank you for choosing Mouseflow and for continuing to support our growth. See you around! Replied August 2020 --- ### Robust Software at A Great Price - Overall rating: 5/5 - Reviewer: Eric D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, great experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Integration was easy and online training videos really help you sort through all the data that Mouseflow collects. There are quite a few filters and custom tags and the ability to save filter reports helps expedite my research. #### Cons Since there is so much data to pour over, it would be great to have prebuilt reports and alerts that help give you a game plan of how to take action on the issues you uncover. Some of these action items were mentioned in passing on the screencast training videos, but I had to take notes to remind myself of the things I am looking for once I started digging into all the recordings and heat maps. Again, there is so much good data that Mouseflow collects. The question is: Where to start? #### Reasons for choosing Mouseflow I had experience using Mouseflow with another client. #### Vendor response Hello Eric, Thank you very much for sharing your rating and thoughts about your experience with Mouseflow. We know that there is a but of a learning curve, and we are making an extra effort in providing more guidance through the onboarding process. We'll keep your feedback in mind to make some adjustments. If you ever feel stuck, please fire up a chat inside the app and we'll do our best to lend you a hand. Talk to you soon! Replied January 2021 --- ### Amazing software - Overall rating: 5/5 - Reviewer: Mihael I. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's amazing! I like it and will suggest to all of you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I found this software very useful when trying to solve particular problem on a website. Specially when a problem occurs on user end. #### Cons None, all I use is nice, easy to use and helpful #### Reasons for choosing Mouseflow It was easier to implement on site. The price was cheaper then and dashboard is looking nice and easy to use. #### Vendor response Hello Mihael, Thank you for reviewing us. We appreciate your support! See you around. Replied February 2021 --- ### Easy to use tracking software - Overall rating: 5/5 - Reviewer: Ghislaine v. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 201-500 employees - Product usage: Used monthly for free trial - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Mouseflow gives a good insight into the website visitors movements on our pages. This helps us to improve pages and page flows. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like to possibility to define which page flows you are interested in afterwards - you don't have to wait for results. #### Cons Cannot think of what I don't like about this software #### Reasons for switching to Mouseflow Hotjar had a negative effect on website speed. And you have to pre-define what pages or flows you want to follow and then wait for the results. #### Vendor response Hello Ghislaine, Thank you for sharing your review :). We are glad to have you! We know how important site speed is, so we have made Mouseflow so that it doesn't have a negative effect on it. As we record all your website visits, your data becomes available very fast so that you can jump right in. Have you tried funnels and forms? You can build these retroactively so you don't have to remember to set them up either ;). We are around if you need us. Just fire up a chat inside the app and we'll be right with you. See you soon! Replied January 2021 --- ### Mouseflow: You're Missing Out If You're Not Using It! - Overall rating: 5/5 - Reviewer: Robert S. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy set up. Easy integration. Easy to use. Great reports. It's just great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have a successful e commerce business selling my original works of art and printed editions. Mouseflow enables me to "see" what users are doing in both recordings and real-time. Its critical in optimizing my site to make sure collectors can locate and purchase what they are looking for. This is the most important analytical tool I have implemented and can't see having a successful online presence without it. #### Cons Features seem complete. The Friction score is confusing as is the form Interact tag... perhaps I need to read the documentation. I'd also like to have the entry level plan allow 2 websites. #### Reasons for choosing Mouseflow Easy set up. Easy integration. Easy to use. It's just great. #### Vendor response Hello Robert, Thank you for taking the time to review us. We appreciate your feedback too. If you run into any issues, please fire up a chat inside the app and support will be right with you to guide you. See you around! Replied February 2021 --- ### Pricier Than Some, But Still A Good Asset - Overall rating: 4/5 - Reviewer: Crystal I. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We've only just started using Mouseflow. Originally we were using a different option, but chose to move to Mouseflow because they were able to support iframe session recordings. So far, pros include: -Being able to record (and SEE) what users are doing in an iframe -Lots of features (we probably are not using Mouseflow to its full potential) -Easy to set up #### Cons I don't like the fact that you can't add notes to recordings for other people on your team to see/read later. I also am not a huge fan of the layout. There's a lot going on with Mouseflow, which is great, but there's definitely a learning curve. Also kind of a bummer that with the iframe recording, you pay for 2x the recordings. (1 recording is what is outside the iframe, 1 recording is the actual iframe.) So for us, this meant we had to go into the next pricing plan. Not super happy about that, but that's what it takes. #### Vendor response Dear Crystal Thanks so much for taking the time to review Mouseflow. We are happy to read that you're getting a great value from our tool. Today, Mouseflow will allow you to add notes to recordings just fine. With the Mouseflow Live Heatmaps you are able to keep your iFrames visible during overlay of our heatmaps. Replied January 2020 --- ### Great Product with easy to use dashboard - Overall rating: 5/5 - Reviewer: Bart D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love the software and it's really helped us scale. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Heat maps is one of my favorites. Easy to set up and use. #### Cons There really is not anything i dislike about this product. --- ### Pretty easy to use and a very handy tool to have - Overall rating: 5/5 - Reviewer: Pankaj J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Really good overall. used in my last organization. Introduced it to my team in the new organization as well #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy of use and availability of numerous features. There are a lot of insights available which are really valuable for PMs #### Cons Session replay accuracy could be better. There are certain recordings which do not have proper videos due to unknown reasons. --- ### Excellent tool for heatmap reporting - Overall rating: 5/5 - Reviewer: Atour T. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can easily record website visitors and I can use this data for increasing conversion rate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It allows me to track mouse movement, click activity, and scroll behavior on a website when a visitor enters our site. This tool allows me to make wise judgments based on actual activity, just like other heatmap and visitor tracking tools.This application offers heatmaps and visual analytic reports in addition to helping me increase usability and conversion rates. I may learn anything about our website visitors using this application. #### Cons A/B testing feature will be helpful. Overall I found this application useful for website monitoring. #### Reasons for switching to Mouseflow Excellent heatmap features --- ### Best user recordings available - Overall rating: 5/5 - Reviewer: Paul H. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The recordings are incredible. One example - I received an email from a user who experienced an issue on the site, but didn't provide any details. I was able to locate his recording and see the exact error who receive - then fix the issue without having to ask the user for more information. I also love how all the pages they visit are organized into one recording so you can quickly skip between the pages they visit. MouseFlow also does a great job at ensuring end user privacy by automatically blocking users sensitive data, and allowing you to add additional CSS selectors to things you don't want to track that might not be ignored by their software. You can auto opt out of recording GDPR users and much more. We have tried others and this is the best product on the market! #### Cons I wish it was a little easier to modify the heatmaps. Sometimes we have a popup that will be on top of the heatmap or animated elements don't appear because the animations have not completed when the page snapshot was taken. In my experience a quick message to their support will fix the issue. #### Vendor response Hello Paul, Thank you for such an awesome review. We love that you got to locate the issue and solve it through our session replay. I can see that your problems with the popup overlays in heatmaps have been solved. Anytime you run into any issues, don't hesitate to contact our support staff :). Talk to you soon! Replied February 2021 --- ### Mouseflow Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Mouseflow is the most commonly used tool by website owners to check the mouse activities on their websites. It can track the mouse activity of the user who is on web pages like session replay/recordings, heatmaps, forms, etc. it helps in knowing that what our user wants. #### Cons Mouseflow is a pretty good tool. I like it very much it gives us analytics of users. Nothing to dislike about it. --- ### I have used other apps to track users, but Mouseflow worked out of the box in the best possible way - Overall rating: 5/5 - Reviewer: Juan A. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered I'm using it every day. Many times a day. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The possibility to see exactly our customers behaviour. #### Cons Nothing to say. Once I've submitted a review directly to the [SENSITIVE CONTENT HIDDEN] , and they applied our recommendations. Great idea to let us communicate and submit our demands. #### Reasons for switching to Mouseflow Easier to use, and accuracy on results. #### Vendor response Hello Juan, Thank you so much for taking the time to review us, and for providing us with feedback to improve our product. Please let us know if you need anything else. See you around. Replied August 2021 --- ### The questions you are missing in your CRO research - Overall rating: 5/5 - Reviewer: Periklis P. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Apart from using it for my own properties, it's the tool I ask my client to purchase and work with. Although there are free alternatives, Mouseflow evolved & endured the challenge for remaininng a paid service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tool is been active in the market enough time to have reached a maturity level that allows to offer what is essential and mission critical. Avoiding smokes & mirrors in features allows focusing on spot&solve #### Cons I would refresh a bit the look & feel. Flattening things a bit would further enhance focus #### Reasons for choosing Mouseflow For being Lean #### Vendor response Hello Periklis, Thank you for being a valued customer. Make sure you login to the app next week. Something cool is coming your way ;) Replied August 2021 --- ### Essential to see whats going on - Overall rating: 5/5 - Reviewer: Andrew P. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered We use Mouseflow daily and find it good value for money and offer most of the features we would like. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Mouseflow is a critical tool for us, we need to see what is happening when we deploy new payment options or when we make changes and Mouseflow has helped us spot issues and has been invaluable. #### Cons I would like more filtering options ie visitor has been to page X but not Y #### Vendor response Hello Andrew, Thank you very much for your feedback and review. I have shared your feature request to the product team. We are going to be making a lot of improvements this year to our filtering options, so make sure you log into the app regularly to check it out. See you around! Replied March 2021 --- ### Best in class software - Overall rating: 5/5 - Reviewer: Philip L. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered We managed to solve checkout issues, problems with our landing page and many other things where Analytics was no help in actually understanding user issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After trying more than 4 different tracking tools to support my Google Analytics efforts, Mouseflow has won all competition. #### Cons Honestly... I think Mouseflow is one of the best pieces of software I've used in a long time. #### Reasons for choosing Mouseflow Simpler interface and more useful features. #### Vendor response Hi Philip, Thanks so much for taking the time to review Mouseflow. We are happy to read that you're getting a great value from our tool. Replied January 2020 --- ### Easy way to see what customers are doing - Overall rating: 5/5 - Reviewer: Julia F. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Very happy with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Super easy to use and install. Great deal for the money. #### Cons It doesn't seem to get every visit to the site. Kartra shows a different number of visits, but the heatmaps are similar #### Vendor response Hi Julia, Thank you for being a valued customer and for taking the time to review us. It is normal to see deviations between platforms in terms of numbers because of various technical reasons, but we would love to check out what's your case specifically to make sure that you are getting the best possible insights. Could you send us a message via in-app chat or an email to support@mouseflow.com? We look forward to your message. Replied August 2021 --- ### Must Have for your Website - Overall rating: 5/5 - Reviewer: Lukas H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very easy to understand your customers and your website users, once you see how your users interact with your website, you'll quickly know how to improve it and make it more user-friendly. I use it on a regular basis with other common web-analytic tools, but this is definitly the most fun and interesting one. #### Cons I have no cons. I can even create my own dashboards. #### Vendor response Hey, Lukas, We appreciate your perspective on Mouseflow and love to hear your enthusiasm for custom dashboards! Surely your users are thankful you're improving your website based on their needs. To hear that Mouseflow is the "most fun and interesting" of your analytics stack is the icing on the cake. See you around! Replied August 2021 --- ### I like to know where my prospects are and ... - Overall rating: 4/5 - Reviewer: Alan J. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ... Mouseflow enables me to do so. Too few words, they say, too few words #### Cons Ability to contact inquirers Too few words, they say, too few words #### Vendor response Hi, Alan, Thank you for sharing your experience with Mouseflow. Understanding your users' journey through your website is key to optimizing and delivering more value. We're happy we can help. If you have further questions, our support team is always happy to assist. Simply fire up the in-app chat. Talk soon! Replied August 2021 --- ### Gives first hand insights on consumer behaviour - Overall rating: 5/5 - Reviewer: Gowarthanan A. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered We've been able to tweak the flow of our website to improve the consumer experience while shopping. Mouseflow has been quite helpful in identifying the glitches that consumers face which otherwise we would have overseen. It's a must-have for those wanting to better their consumer experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Profiling of the user and the recording of every transaction helps in understanding the exact user behaviour on our website. Funnels which also gives a quick view of the dropouts helps in streamlining our flow to minimise dropouts. #### Cons Filter options could have been better. Limitation of 5 funnels is too low. #### Reasons for choosing Mouseflow N/A #### Vendor response Hello Gowarthanan, Thank you very much for sharing your review and feedback with us. Our filter options are quite comprehensive, yet we know that it quite hard to cover every case. We'll follow up with you internally to learn more about what you are trying to achieve and improve our filtering. Talk to you soon! Replied May 2021 --- ### Funny and useful - Overall rating: 5/5 - Reviewer: Nadia N. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love mouseflow it gives interesting data #### Cons Sometimes confusing to analyse the data... #### Reasons for choosing Mouseflow Recommandation from mint cro --- ### Mouseflow changed the way I see my website - Overall rating: 5/5 - Reviewer: Chris D. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, intuitive and simple interface #### Cons Not sure I've found anything yet I dislike --- ### Mouseflow allows us to capture data at a Granular Level this Is Crucial - Overall rating: 5/5 - Reviewer: Steve K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having access to the information that Mouseflow provides us has been critical to our growth. It has allowed us to make better decisions with our funnels. Highly recommend. #### Cons nothing at this point. The cost may be a few dollars higher than similar tools but it's not enough to matter based on the information it gathers. #### Vendor response Hello Steve, Thank you for sharing your rating and review. We are glad that Mouseflow is allowing you to scale your business. Please reach out to us if you have any questions, or if you need help with pricing :). See you around! Replied December 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/heatmap/mouseflow-profile/reviews/?page=2) --- Mouseflow Reviews, Pros and Cons - 2026 Software Advice