--- title: "Mouseflow Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Mouseflow. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Mouseflow is a good fit for you!" source_url: "https://www.softwareadvice.com/web-analytics/mouseflow-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Web Analytics Software](https://www.softwareadvice.com/web-analytics/) / [Mouseflow](https://www.softwareadvice.com/heatmap/mouseflow-profile/) / Mouseflow Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/heatmap/mouseflow-profile/) Reviews [Alternatives](https://www.softwareadvice.com/heatmap/mouseflow-profile/alternatives/) # Mouseflow User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 122 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 90 reviews (74%) - 4 stars: 25 reviews (20%) - 3 stars: 6 reviews (5%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Being able to see exactly where users are struggling, rage-clicking, or dropping off has allowed me to fix critical friction points I didn't even know existed. - I love how easy it is to navigate analytics across different pages and funnels. - There are a lot of insights available which are really valuable for PMs ### Most mentioned cons - The dashboard can feel slightly cluttered when handling multiple projects, and session recordings occasionally take a bit to load. - There are certain recordings which do not have proper videos due to unknown reasons. - The fact that I can't connect multiple websites together. ## Mouseflow customer reviews Showing reviews 1-25 of 122 (page 1). ### Great For Recording Iframes - Overall rating: 5/5 - Reviewer: Crystal I. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Mouseflow primarily for its user recording tool. Originally, we used Hotjar, but a major part of our website is hosted in an iframe, and Hotjar did not have iframe functionality. We reached out to Mouseflow to see if they had iframe recording functionality and they do. The user recording tool is straight forward. There is no learning curve. It allows you to speed up the recording, skip ahead, plus it tracks clicks, taps, dead time (where the user is not actively doing anything on the screen), click rage, etc. One of our favorite features it the auto-tag feature. Recordings are automatically tagged for you with tags like "click rage" or "payment" or "click error". This is helpful for skimming through recordings and only watching the ones that include tags which are important to you. We have reached out to support numerous times. They are always prompt and kind. #### Cons One of our biggest cons is the endless scroll option in the user recording tool. It seems silly, but when you are scrolling and scrolling, the page gets bogged down. It makes sorting through recordings slow and arduous. #### Vendor response Hello Crystal, Thank you very much for your review and feedback. We are sorry it took is this long to get back to you. We have made performance improvements when browsing through the recording list since you left your review, and we hope you have stuck around to enjoy these improvements. If not, we'v love to have you back and give it another try :). Thank you again for your feedback and rating. We appreciate your support! Replied July 2020 --- ### Very useful product, great customer service - Overall rating: 5/5 - Reviewer: Vilius E. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered We are constantly changing our user interfce according to the findings from this tool, and our conversion rates are growing. I used a lot of similar tools in the past (e.g. HotJar, VWO Insights, Freshmarketer and other toools), but nothing comes close to what Mouseflow can offer. We are very happy with the tool and couldn't recommend it more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use. It has the whole package of user flow. The thing that I like most is funnels. It's great that you can create them and watch videos retrospectively. You cannot get that from the other products. The thing that it records sessions and creates hetmaps automatically is gold worth. #### Cons It would be great if this tool was "jack-of-all-trades" and you could do a/b testing with it too, but it would be too much to ask for 41 tool to do everything right. But I assume, that if this team will think of doing that, they'd do a great job on that too. #### Reasons for choosing Mouseflow They idnt have proper working funnels and retrospective recordings, which was a must for us. #### Reasons for switching to Mouseflow They idnt have proper working funnels and retrospective recordings, which was a must for us. #### Vendor response Hi Vilius, Thank you for sharing your review and feedback with us. We are pleased to have you! We have passed along your request to the product team, and we'll be sure to shoot you an update if things move in that direction :). See you around! Replied May 2021 --- ### review - Overall rating: 3/5 - Reviewer: Janani P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Inexpensive and easy to use. Fulfils basic functions required. #### Cons complicated and sometimes low quality. can be better at advanced functionality. #### Vendor response Hi, Janani, Thank you for sharing your feedback on Mouseflow. Affordability and ease-of-use throughout our full-feature suite is a wonderful thing to hear. I'm sorry to learn you found some of our advanced functions complicated or less than intuitive. I encourage you to simply fire up the in-app chat to speak with our support team. They're always happy to help troubleshoot, walk you through features, and answer any questions you may have. Talk soon! Replied August 2021 --- ### Game Changing Software - Overall rating: 5/5 - Reviewer: Mark T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good, support was excellent and the product works very well #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mouseflow is superb when it comes to seeing how people progress through your site. We've been able to make many changes that all helped increase sales #### Cons Initially navigation was a bit weird but soon got the hang of it #### Reasons for choosing Mouseflow Ease of use, support and overall peformance #### Reasons for switching to Mouseflow We tested both side by side and Mouseflow despite being more expensive was a much easier product to use #### Vendor response Hello there, Mark! Thank you very much for sharing your rating and feedback. We continue to make improvements on our onboarding flow to make it easier for people to take advantage of Mouseflow quickly. We appreciate your feedback on this. Thank you for choosing Mouseflow and for continuing to support our growth. See you around! Replied August 2020 --- ### Robust Software at A Great Price - Overall rating: 5/5 - Reviewer: Eric D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, great experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Integration was easy and online training videos really help you sort through all the data that Mouseflow collects. There are quite a few filters and custom tags and the ability to save filter reports helps expedite my research. #### Cons Since there is so much data to pour over, it would be great to have prebuilt reports and alerts that help give you a game plan of how to take action on the issues you uncover. Some of these action items were mentioned in passing on the screencast training videos, but I had to take notes to remind myself of the things I am looking for once I started digging into all the recordings and heat maps. Again, there is so much good data that Mouseflow collects. The question is: Where to start? #### Reasons for choosing Mouseflow I had experience using Mouseflow with another client. #### Vendor response Hello Eric, Thank you very much for sharing your rating and thoughts about your experience with Mouseflow. We know that there is a but of a learning curve, and we are making an extra effort in providing more guidance through the onboarding process. We'll keep your feedback in mind to make some adjustments. If you ever feel stuck, please fire up a chat inside the app and we'll do our best to lend you a hand. Talk to you soon! Replied January 2021 --- ### Amazing software - Overall rating: 5/5 - Reviewer: Mihael I. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's amazing! I like it and will suggest to all of you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I found this software very useful when trying to solve particular problem on a website. Specially when a problem occurs on user end. #### Cons None, all I use is nice, easy to use and helpful #### Reasons for choosing Mouseflow It was easier to implement on site. The price was cheaper then and dashboard is looking nice and easy to use. #### Vendor response Hello Mihael, Thank you for reviewing us. We appreciate your support! See you around. Replied February 2021 --- ### Easy to use tracking software - Overall rating: 5/5 - Reviewer: Ghislaine v. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 201-500 employees - Product usage: Used monthly for free trial - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Mouseflow gives a good insight into the website visitors movements on our pages. This helps us to improve pages and page flows. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like to possibility to define which page flows you are interested in afterwards - you don't have to wait for results. #### Cons Cannot think of what I don't like about this software #### Reasons for switching to Mouseflow Hotjar had a negative effect on website speed. And you have to pre-define what pages or flows you want to follow and then wait for the results. #### Vendor response Hello Ghislaine, Thank you for sharing your review :). We are glad to have you! We know how important site speed is, so we have made Mouseflow so that it doesn't have a negative effect on it. As we record all your website visits, your data becomes available very fast so that you can jump right in. Have you tried funnels and forms? You can build these retroactively so you don't have to remember to set them up either ;). We are around if you need us. Just fire up a chat inside the app and we'll be right with you. See you soon! Replied January 2021 --- ### Pretty easy to use and a very handy tool to have - Overall rating: 5/5 - Reviewer: Pankaj J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Really good overall. used in my last organization. Introduced it to my team in the new organization as well #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy of use and availability of numerous features. There are a lot of insights available which are really valuable for PMs #### Cons Session replay accuracy could be better. There are certain recordings which do not have proper videos due to unknown reasons. --- ### Mouseflow: You're Missing Out If You're Not Using It! - Overall rating: 5/5 - Reviewer: Robert S. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy set up. Easy integration. Easy to use. Great reports. It's just great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have a successful e commerce business selling my original works of art and printed editions. Mouseflow enables me to "see" what users are doing in both recordings and real-time. Its critical in optimizing my site to make sure collectors can locate and purchase what they are looking for. This is the most important analytical tool I have implemented and can't see having a successful online presence without it. #### Cons Features seem complete. The Friction score is confusing as is the form Interact tag... perhaps I need to read the documentation. I'd also like to have the entry level plan allow 2 websites. #### Reasons for choosing Mouseflow Easy set up. Easy integration. Easy to use. It's just great. #### Vendor response Hello Robert, Thank you for taking the time to review us. We appreciate your feedback too. If you run into any issues, please fire up a chat inside the app and support will be right with you to guide you. See you around! Replied February 2021 --- ### Pricier Than Some, But Still A Good Asset - Overall rating: 4/5 - Reviewer: Crystal I. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We've only just started using Mouseflow. Originally we were using a different option, but chose to move to Mouseflow because they were able to support iframe session recordings. So far, pros include: -Being able to record (and SEE) what users are doing in an iframe -Lots of features (we probably are not using Mouseflow to its full potential) -Easy to set up #### Cons I don't like the fact that you can't add notes to recordings for other people on your team to see/read later. I also am not a huge fan of the layout. There's a lot going on with Mouseflow, which is great, but there's definitely a learning curve. Also kind of a bummer that with the iframe recording, you pay for 2x the recordings. (1 recording is what is outside the iframe, 1 recording is the actual iframe.) So for us, this meant we had to go into the next pricing plan. Not super happy about that, but that's what it takes. #### Vendor response Dear Crystal Thanks so much for taking the time to review Mouseflow. We are happy to read that you're getting a great value from our tool. Today, Mouseflow will allow you to add notes to recordings just fine. With the Mouseflow Live Heatmaps you are able to keep your iFrames visible during overlay of our heatmaps. Replied January 2020 --- ### Mouseflow does an excellent job of making great Heat Maps. - Overall rating: 5/5 - Reviewer: Mowshori K. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Sorting through a lot of data is hard, and the robust filters make it much easier to make sense of it all so I can increase my conversion rate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how simple it is to set up Mouseflow. As soon as I get the product, I can look at how real users are acting. Which brings us to the next good thing about this tool for replaying sessions. It shows real behaviors, not fake ones. So, I can make better business decisions than when I only have hypothetical situations to go on. Also, with features like the mouse tracker and different heatmaps tools, I can record a wide range of user behavior from start to finish. With Mouseflow's ability to track clicks and mouse movements, I can see every web page you own in detail. Our dashboard shows even the smallest details of how users act. #### Cons But if we have more than one website, I'll have to upgrade from the Starter package because each plan limits the number of sessions I can watch in a month. If my site suddenly gets a lot more visitors, I might not be able to track their sessions if I have already reached the maximum number of views for my plan. --- ### Absolutely invaluable tool for my business - Overall rating: 4/5 - Reviewer: Dawn P. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered The people at Mouseflow have been wonderful. When I quickly ran out of recordings for my free trial, they were happy to add more recordings for me so that I could get a better picture of how invaluable it is and of course I ended up paying for a full plan. The data I receive from Mouseflow is absolutely invaluable. It's like having cameras set up in my shop to see exactly what my customers are doing and how I can help them better. I can't imagine running a website without it now. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I LOVE the ability to watch a customer's journey through my website. To see what they are actually clicking on, where they are scrolling, and what information they never actually see. It is also invaluable for troubleshooting. I have had customers email me for months telling me that they were having problems checking out on the website, but I could never re-create the problem to be able to fix it. With Mouseflow I was able to find the recording for the exact user and watch their full session to see exactly what was happening and fix it immediately. I have made quite a few major fixes and minor tweaks based on the recordings from Mouseflow that have drastically improved my customer's experiences. #### Cons There seem to still be some issues with the software. Frequently I'll click on a recording to watch it and receive an error that the recording had trouble loading. It always seems to be on the videos that I really need to watch. #### Vendor response Hello Dawn, Thank you very much for your review and for sharing your Mouseflow experience. When you run into these issues, please fire up a chat in the app to reach our support team so that they can take a closer look. It is very likely that the data is there, but for whatever reason we had a small hiccup with showing you the recording. We appreciate having you with us. Talk soon! Replied April 2021 --- ### Best way to review User Sessions - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used weekly for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Being able to review across multiple device types, seeing through the form feature where customers may be having difficulty and getting a full view of my sales Funnel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I love that I can set it up using Google Tag Manager and having to rely on my IT team edit the HTML on the site. This allows me to turn it off or on when needed and also the filters to view sessions such as tags. #### Cons My plan only allows me to have 6 sites and i have to remove it from Mouseflow's GUI to add as 7th site. I wish there was a feature to "freeze/put on hold" and add another site in place of it. This would still allow me to have 6 active sites but have 7+ configured. #### Vendor response Hi there! We are terribly sorry it took us this long to get back to you on your review. Thank you very much for taking the time to rate us. We'd love to find out more about your experience with customer support, as it seems to have been an issue. Sometimes things happen and we would like to learn from your experience. Could you perhaps shoot us a message at support@mouseflow.com and let us know what happened? We love the idea to "freeze/ put on hold". That's going right into the backlog ;). We look forward to hearing back from you, and thanks again for your review and feedback. Replied July 2020 --- ### Great Service - Overall rating: 5/5 - Reviewer: Safa O. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the simplicity of the recordings page. It gives me all that i need in a clean and fast way. I used smartlook too but the ui interface it was way to shiny and not productive. I really liked mouse flow #### Cons it could have been great if the paid version was a little bit cheaper. Or They have a speacial pricing for countries that has a week currency against us dollars #### Reasons for switching to Mouseflow i just wrote up #### Vendor response Hi Safa, Thank you for your glowing recommendation and from picking us as an alternative to Smartlook. We'd love to hear more about your case and traffic needs to see what's the best plan for you. Could you shoot us an email to sales@mouseflow.com? We look forward to your message Replied August 2021 --- ### Worthwhile Heat Mapping Tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Chemicals - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I'd recommend the tool. The price point is good for what you get and we use it on a regular basis to keep track of our website's usability with actual customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 3/5 #### Pros Mouseflow is a great tool for heat mapping and session recordings. I frequently watch user sessions to see how our customers interact with our website, or see how they react if we modify something on a common page like the homepage. The heat mapping is also useful, since other free tools don't always give an accurate picture. #### Cons We have Javascript on our website, which isn't always picked up by the Mouseflow tool. So it can be difficult in those cases to see what's happening. However, usually this is minor. #### Vendor response Thanks so much for taking the time to review Mouseflow. We are happy to read that you're getting a great value from our tool. You can find a guidance on various javascript challenges from our Support Center at: https://support.mouseflow.com/ Replied January 2020 --- ### The right balance between costs and features - Overall rating: 4/5 - Reviewer: Filippo S. - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Very easy to use and great in some features: heatmaps, recoring sessions, but most of all form analytics. Very interesting the balance between costs and features (also the new feedback module). #### Cons I expect integrations with other tools to be improved. The layout for the heatmap can be improved. Sometimes it does not correctly work for pages under login #### Vendor response Hi Filippo, it's been a while. We are truly sorry that we never got back to you until now. Thank you very much for providing us with your feedback and for rating us. Ever since you wrote your review, we've made great improvements that address your pain points. We now have more than 300 integrations available :). Perhaps you stuck around with us, but if you didn't we'd love to have you back and take Mouseflow for a spin. We are sure it will be worth it and that you will enjoy it. Thanks! Replied July 2020 --- ### Amazing! - Overall rating: 5/5 - Reviewer: Isabella W. - Verified reviewer: Yes - Industry: Fine Art - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered i'm seeing hoe people interact with my site and its priceless. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product is easy and super helpful for my career. #### Cons nothing. its great. maybe jusrt an easier installation process. #### Vendor response Hi, Isabella, Thank you for sharing your experience with Mouseflow. Helping you make wise decisions without required difficult, drawn-out processes is part of what makes Mouseflow invaluable. Regarding installation, I encourage you to check out our integrations, which link up with dozens of common tech platforms to make setup a breeze. And of course, simply chat with out support team at any time and they are happy to assist. See you around! Replied August 2021 --- ### Best Website Optimization Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered Best heatmap and website optimization tool i have used. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and the recordings provided. #### Cons Slow at times. It takes quite some time to open a recording. wish it was faster #### Vendor response Hi there! Thank you for your review and feedback. We are always improving our performance, but if you feel that at times the loading is not fast enough, it might be due to different reasons that could be explored with one of our support/ success agents. Perhaps you could shoot us a message and we could take a look at it? We look forward to your message. Replied September 2021 --- ### Mouseflow provides invaluable information on how users interact with your website - Overall rating: 5/5 - Reviewer: Bill O. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered I was always trying to guess why visitors were not clicking through to my product pages from the company homepage... With mouseflow, I can see how visitors scroll through my pages and interact with the buttons which was really eye-opening For now, I am using the free version which is quite fully featured, so no complaints about cost :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mouseflow is so easy to integrate with your website, and the playback interface is efficient and very intuitive #### Cons I'm still trying to figure out why some known visits recorded from other tags on my website are not showing up as a recording #### Vendor response Hi, Bill, It's always exciting to hear how much value a customer gains with just a free trial. We're also thrilled to learn how easy your setup and integration went. In order to best help you with your recordings, please click the in-app chat icon and talk with our support team. There's nary a challenge they can't solve! Talk soon! Replied August 2021 --- ### Just an overall sotfware - Overall rating: 3/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered If you just have an overall expirience and slow software you can choose Mouseflow, I wouldn't recommend this to a friend never. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros They recording system is good with proper stadistics #### Cons The filters to search data are very dificult to use, and have mane outstanding problems, sometimes we can't see the recordings for hours, and is also pretty slow #### Vendor response Hi David, Thanks so much for taking the time to review Mouseflow. Since your review we have re-designed the filters and added significant more flexibility. I encourage you to sign-up for a new free trial and review a the improvements introduced into Mouseflow. Replied January 2020 --- ### Good but could cost lesser - Overall rating: 5/5 - Reviewer: Soumyendro C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The recordings feature with in-built privacy settings so that users cannot see the browsers entered data #### Cons heatmaps should use mobile as default since majority traffic is mobile #### Vendor response Hello Soumyendro, Thank you for sharing your review and feedback. We've passed along to request to product, and if it goes live we'll make sure to reach out and let you know :). See you around! Replied February 2021 --- ### Very Useful Tool for Seeing who's Looking at What on your Site - Overall rating: 5/5 - Reviewer: Kristin S. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Very easy to use and work with. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The recordings of visitors to my site. Also where there have been technical difficulties with the site. I use this to ask my web manager about things. #### Cons I'm not really sure how to do other things, but I'm not really selling anything on the site. #### Vendor response Kristin, Thank you for your review. We are glad to have you. It is very common to have Mouseflow as a monitor for your website health, specially if the development of your site is outsourced. Make sure you send your developer the recordings so that he/she can get to the root of the problem quicker to save him/her time, and save you money :). See you around! Replied August 2021 --- ### We are very happy with Mouseflow - Overall rating: 5/5 - Reviewer: Martin Z. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered The benefits are awesome. Every day we can "catch" some visitors and then convert in customers. That one is excellent for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The recordings and the options are very useful #### Cons We like everything about this software and I have been recommend it to my friends #### Reasons for choosing Mouseflow Because Mouse flow is the very best option #### Vendor response Hello Martin, Thank you very much for your review. We are glad to see you are able to catch some visitors and convert them into customers ;) Replied March 2021 --- ### Perfect way to learn more about our users - Overall rating: 5/5 - Reviewer: Chris G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered With the pandemic, it's not easy to do on-site testing for our website. With Mouseflow it's much more convenient to conduct research on our users and draw insights from actual, unbiased behavior. Our website bounce rate has decreased as a result of our design and UX copywriting changes off the back of mouseflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gives us visibility we've never had about our users' activity. We do a lot of testing, but nothing compares to having the ability to conduct concurrent testing available with our website traffic to prove/disprove hypotheses and make informed decisions. It's a great product and their support team have been a brilliant help too. #### Cons I just wish there was more content to maximise the use of the platform. #### Vendor response Hi Chris, Thank you for submitting your Mouseflow review. We appreciate your support! We hear you loud and clear. We are putting a lot of our resources to improve our content and showcase how you can use Mouseflow to get more insights. We hope you stick around to see the improvements :). Also, make sure you are following us on LinkedIn, Facebook and Twitter at @mouseflow so you can stay in the loop with our product releases and new content. Thank you again for taking the time to review us. Replied November 2020 --- ### thank you for the service - Overall rating: 5/5 - Reviewer: Thomas B. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The overview on which you can immediately see what has gone on #### Cons It was a little difficult to find the link to turn Mousflow off on short notice #### Vendor response Hello Thomas, We thank you in return for being an awesome customer :). Stay tuned as big things are coming soon! Replied August 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/heatmap/mouseflow-profile/reviews/?page=2) --- Mouseflow Reviews, Pros and Cons - 2026 Software Advice