I have used about 4 other tools in the past, but VisualVisitor is 10x better in terms of accuracy and usefulness. With the other tools, 90% of companies identified were just Internet Service Providers. With VisualVisitor, I could really gather insights on prospects, competitors and customers that are visiting our website.

I didn't find any so far. Frankly, this is the best website visitor identification software I have ever seen.

The experience has been top-notch. I really value that their attention to customer questions and feedback through both customer acquisition and retention phases. They are more than a technology data provider - they are real human-to-human networking masters!

Customer service has shined. Although this technology is easy to use, whenever we had a question, they are quick to respond. You almost feel like you are their only and best customer. The service is just what we wanted: the essentials in functionality, data capture, and cost.

Not applicable. Not applicable. Not applicable.

Very poor. Would not recommend in any situation, for any company.

They captured some emails / contact data for us.

Very shady behaviour. Very hard to cancel your account. When you do they keep billing regardless. Lack of support. Over promised, under delivered. There are better alternatives on the market that are more effective and transparent.

The visual Visitor support team was immediately responsive during my evaluation. But more impressive is that they provide even better continuing user support. When I ask a question or need help with system setup they are right there, right away. Visual Visitor is the perfect combination of a great product with even better support.

Their Visitor identification is as good as any other system I have used. But what differentiated Visual Visitor from their competitors is that they can provide email open receipts. I evaluated about 10 anonymous website visitor solutions and no one else had that feature. They are also coming out with their own email marketing module, making them the best value provider.

I have not experienced anything I would consider a con in my first 6 months

Easy to install and implement. Our staff all find it useful

The daily reporting. Gives you an overview on traffic. The ability to geographically track traffic. The live map.

Nothing. Have only ever had one problem and was quite surprised on the high level of support