Woopra 2026: Benefits, Features & Pricing

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Overview
Screenshots
Top Alternatives Preview
Pricing and Plans
Features
User Reviews

Overview

Woopra

4.3

(13)

Pricing

Starting at $999.00 per month

About Woopra

Woopra is a cloud-based customer analytics solution which helps small to midsize companies manage customer behavior through multiple touch points such as help desk, email and live chat. Woopra tracks and monitors usage across product, website and mobile applications.

Advanced analytics reporting of Woopra comprise real-time automation, customer journey analytics and trends by consolidating data. Woopra includes key features such as live KPI dashboards, real-time notifications, funnel reports, real-time segment updates and retention reports. Additionally, Woopra enables businesses to create a profile for every user and synchronize that data to derive insights from it.

The software provides an iOS mobile application which sends real-time reminders to users when customers perform specific actions. Deployed on SaaS, Woopra can integrate with many third-party vendors such as Marketo, MailChimp, Salesforce, Segment and Intercom. Support is extended via email, phone, an online help desk and documentation.

Woopra Screenshots

Woopra Pricing and Plans

Starting price: $999.00 per month

Free Trial

Free Version

Pro

$999.00

flat rate, per month

No plan information available

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Woopra Features

Popular features found in Sales Tracking
Activity Dashboard
Appointment Scheduling
Interaction Tracking
Task Management
More features of Woopra
Campaign Management
Conversion Tracking
Customer Journey Mapping
Customer Profiles
Customer Segmentation
Customizable Reports
Dashboard
Goal Setting/Tracking
Keyword Tracking
Live Chat
Mobile App
Multi-Channel Data Collection
Multiple Site Management
Pageview Tracking
Predictive Analytics
Prioritization
Referral Tracking
Reminders
Reporting/Analytics
Site Search Tracking
Text Analysis
Time on Site Tracking
User Interaction Tracking
Visualization

Woopra User Reviews

Overall Rating

4.3

Ratings Breakdown

62%

15%

Secondary Ratings

Ease of Use

4.1

Value for money

3.7

Customer support

3.9

Functionality

4.3

Madhav B.

Verified reviewer

Internet

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2018

Used to be good, the new UI update made it unintuitive for me

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can deep dive into customer activity. Funnels are super customizable. I set up a custom dashboard for myself in under 10 mins.

Cons:

The new UI makes it very hard to find the data I need (probably because I'm so used to the old UI) It's not cheap. Support response time is slow.

Catania G.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

My Experience With Woopra

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tool makes text analysis easy and has also great CRM features.

Cons:

Using Woopra has been easy and no complication.

Verified

Reviewer

Used weekly for more than 2 years

Review source

Reviewed May 2018

A really good tool for customer journeys.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is not that heavy on the end user (client side) and provides really good metrics out of the box. Also like the easy configuration of events that can be triggered from the client or the server side.

Cons:

Their UI could get a facelift to improve the user experience. The pages seem slow, loading a different view takes longer than expected and although people are patient when they wait for such data it could definitely improve.

Verified

Reviewer

Cosmetics

11-50 employees

Used weekly for free trial

Review source

Reviewed January 2023

Woopra Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

If there is a software that focus on individual users, Woopra is stands. It gives accurate insightful tracking and limitless customized reporting. While giving you behaviour analytics, it allows you to identify users by name or emails, making it easier to map out the end-to-end user process. Regardless of the platform a user logs in from, data can still be merged and a complete history of engagement will recorded.

Cons:

The only drawback is that phone support is only for customers and it's a bit price for small businesses.

Verified

Reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 12 months

Review source

Reviewed July 2018

Can't do work without it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I use this every day and can't imagine running the business without it. It drills down to the individual person level so you can really see what each user is doing.

Cons:

Some bugs still and it is down from time to time. Support is really helpful but not always fast. The switch from their old version to new version wasn't managed well.

ADAM R.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2019

Gotten worse recently

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The analytics are good but over time support has been slowing down and there are more bugs than ever.

Cons:

Features stop working at times, it takes 2 days to hear back from support, things get deleted without them telling us, remove good features to make room for confusing beta features.

Paola P.

Verified reviewer

Used other for unspecified

Review source

Reviewed May 2018

A complete tool with strong features and pricing bundles for every need

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mostly enjoyed the appconnect third-party integration, which enabled me to process information across segments of my choosing, create unique reports and consumer profiles, as well as gather data across different of platforms (such as e-mail, help desk, chat, and so forth). Other great features offered by this tool are the action triggering capabilities, report funneling, and the CRM integrations (I mostly used Marketo, Salesforce, and Zendesk). Data can be analyzed both from web and mobile, so that's another big pro for me.

Cons:

The dashboard could have been more intuitive.The real-time analytics information is a great feature, but I was caught wondering at times if things were properly updating or not (no way to tell for sure).

Cindy C.

Hospital & Health Care

1001-5000 employees

Used weekly for less than 2 years

Review source

Reviewed February 2019

Might be good for marketers, but not for research teams

We are using Woopra to gather data at the user level for a research project. This project required multiple variables to be collected for each user. There was no easy way to download reports showing all the variables we needed for each user over an 18 month period.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

clear interface, responsive tech support team (but the solutions weren't very helpful)

Cons:

Very difficult to do anything without developers and to download complex reports with raw data at the user level. Data appeared to disappear in a user's record even though the month-over-month graph shows record of user. Very hard to record accurate data if you're not being careful.

Verified

Reviewer

Information Technology and Services

11-50 employees

Used weekly for free trial

Review source

Reviewed September 2018

Great analytics tool

Ratings Breakdown

Ease of use

Functionality

Pros:

It is very easy to track individual users, and their history

Cons:

It is a bit expensive to get past the free tier.

Shubham S.

Verified reviewer

Computer Software

501-1000 employees

Used monthly for less than 6 months

Review source

Reviewed November 2019

Woopra a tool for tracking information.

Allover it is the best tracking tool which helps the operator to know about the requirements and priorities of the customer.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Woopra is the best tool to track solutions and monitor our all clients. It is a good way to understand their requirements and priorities.Other than that I loved the interface of the software and it is quite easy to setup the tool.

Cons:

All over it is very good as compared to other similar products but it is hard to understand and operate for the beginners.

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