I truly believe that our shop's growth will all come from web to print. We've recently captured a couple very large accounts because of our capabilities.

Pressero/eDocBuilder has a fairly steep learning curve but once you're there, it's a wonderful product. We're having a hard time keeping up with customer demands for web stores. We upgraded from a lesser product because of it's lack of functionality. There has been little that we haven't figured out to achieve with the Aleyant products.

Learning curve, but again - with the extensive functionality comes complexity. I wouldn't want to "dumb down" the software to gain easy learning.

I was introduced to this product when it was decided that our existing platforms would be sunsetted. While not as powerful, nor as costly, as these platforms. We have found ways to make almost every thing work just as well. We went form spending multiple thousands of dollars a month, to hundreds and still giving our clients the high quality service they expect.

Some of the things I like best are part fo what causes issues in more advanced solutions. Their default templates are robust and easily edited, but the customization is limited to certain specific areas. I have found they work for most of our clients needs. There is also an option to have professional services copy a skin for you and you have greater editing control.

There are a few specific limitations that are difficult to get around. The don't have cumulative pricing or many other features that are needed for apparel type items. The EDOC template system is powerful but can be very difficult to change location of text boxes. Have rich text editing capabilities would be a great addition as well.

My experience has largely been one of frustration, as their software has problems that users have to pay to overcome, and the support is usually not supportive. The online chat is usually quick and responsive, but frequently can’t help unless you pay them to do it on their end. I tried a training session and learned nothing because they wouldn’t answer my questions. Then, they won’t set up the next one presumably because I asked for real training because I didn’t want to follow the guided tour. I’d like actual support and software that is what they said it would be, and this isn’t that.

The eDocbuilder is probably the nicest feature since you can create markup dependencies so that an empty field can be filled in with other information instead of being blank. I also like that the chat support is responsive.

1. It’s expensive. Other options do the same for less. 2. It’s not what it seems. The website said all plans offered unlimited sites, but we had to upgrade to get more than a few. 3. The training is terrible. They don’t tell you the things you want to know, and right now I’ve been trying to schedule a training session with them for almost a month and they won’t return my emails. 4. It’s very limited. Many of the things you want to do you have to pay extra to have them do it for you. Simple things, usually, like importing products or deleting all of them instead of doing it one at a time.

Always get great support. Love the product - they are always making improvements to help the user experience.

Best pricing engines for configurable products - in the print industry this is needed, because nothing is off-the-shelf.

It's not inexpensive, but worth the money because it's reliable, configurable, and powerful.

Ever since the first training sessions, using Pressero has been an excellent experience. Everything works, and works well. The best part about Pressero is the customer service. They have by far the best support of any company I work with.

Pressero is robust and dynamic and does everything I ask it to do. The templates are easy to use and user friendly and there are plenty of options for customization and control. The best part by far though, is if I don't know how to do something there's always someone to help me figure it out.

Sometimes I feel that the script being VB script instead of Java for field scripting is a bit limiting, bit it isn't bad once you get used to it.