I truly believe that our shop's growth will all come from web to print. We've recently captured a couple very large accounts because of our capabilities.

Pressero/eDocBuilder has a fairly steep learning curve but once you're there, it's a wonderful product. We're having a hard time keeping up with customer demands for web stores. We upgraded from a lesser product because of it's lack of functionality. There has been little that we haven't figured out to achieve with the Aleyant products.

Learning curve, but again - with the extensive functionality comes complexity. I wouldn't want to "dumb down" the software to gain easy learning.

I was introduced to this product when it was decided that our existing platforms would be sunsetted. While not as powerful, nor as costly, as these platforms. We have found ways to make almost every thing work just as well. We went form spending multiple thousands of dollars a month, to hundreds and still giving our clients the high quality service they expect.

Some of the things I like best are part fo what causes issues in more advanced solutions. Their default templates are robust and easily edited, but the customization is limited to certain specific areas. I have found they work for most of our clients needs. There is also an option to have professional services copy a skin for you and you have greater editing control.

There are a few specific limitations that are difficult to get around. The don't have cumulative pricing or many other features that are needed for apparel type items. The EDOC template system is powerful but can be very difficult to change location of text boxes. Have rich text editing capabilities would be a great addition as well.

My experience has largely been one of frustration, as their software has problems that users have to pay to overcome, and the support is usually not supportive. The online chat is usually quick and responsive, but frequently can’t help unless you pay them to do it on their end. I tried a training session and learned nothing because they wouldn’t answer my questions. Then, they won’t set up the next one presumably because I asked for real training because I didn’t want to follow the guided tour. I’d like actual support and software that is what they said it would be, and this isn’t that.

The eDocbuilder is probably the nicest feature since you can create markup dependencies so that an empty field can be filled in with other information instead of being blank. I also like that the chat support is responsive.

1. It’s expensive. Other options do the same for less. 2. It’s not what it seems. The website said all plans offered unlimited sites, but we had to upgrade to get more than a few. 3. The training is terrible. They don’t tell you the things you want to know, and right now I’ve been trying to schedule a training session with them for almost a month and they won’t return my emails. 4. It’s very limited. Many of the things you want to do you have to pay extra to have them do it for you. Simple things, usually, like importing products or deleting all of them instead of doing it one at a time.

Always get great support. Love the product - they are always making improvements to help the user experience.

Best pricing engines for configurable products - in the print industry this is needed, because nothing is off-the-shelf.

It's not inexpensive, but worth the money because it's reliable, configurable, and powerful.

Ever since the first training sessions, using Pressero has been an excellent experience. Everything works, and works well. The best part about Pressero is the customer service. They have by far the best support of any company I work with.

Pressero is robust and dynamic and does everything I ask it to do. The templates are easy to use and user friendly and there are plenty of options for customization and control. The best part by far though, is if I don't know how to do something there's always someone to help me figure it out.

Sometimes I feel that the script being VB script instead of Java for field scripting is a bit limiting, bit it isn't bad once you get used to it.

Our company has used Pressero for many years, now. Although there have been a few hiccups over the years as Aleyant has scaled Pressero, it has always been a pleasant experience dealing with their staff. They are knowledgable, professional, and friendly.

The ability to integrate with our internal production software was critical. It has saved tremendous time and money on order entry for our sales staff. Being able to receive print-ready production PDFs with all of the order details is fantastic.

It has not really embraced the growing promotional products market, yet.

The most impactful feature in Pressero our company uses on a daily basis is the inventory management feature. Great at helping us maintain our inventory par levels. Our clients love the email notifications when it is time to reorder! The technical support staff is excellent!!!

Pressro was a seamless transition from our previous software. The only feature I would like to see is a function to let me know who and when inventory changes have been made.

The support is second to none. Everyone there is great to work with having many years experience on their product. I get the right answer and not some run around. Sometimes it could be a no, nothing does everything, but they will not mislead to you. I really can not say enough good about them. I have been in the industry for almost 40 years and their support is the best I have dealt with.

Tons of features, I have been working with them almost 10 years and still have not used all the features they have packed in there. The help is extremely good both context and in their support portal, plus chat. They are always adding real useful enhancements to their product and have many more in the works.

Template scripting is VB Scripting not JavaScript. There are many other features giving you a lot of control but I wished the scripting was stronger, but that maybe just me.

We came to Pressero for the web-to-print functionality in edoc builder and have been so pleased with the functionality and the range of possibilities it offers. Our customers love the ease of using the portals and how much time it saves them from the days of sending proofs back and forth. The software takes some getting used to, but is constantly being upgraded and simplified. The customer service is incredibly helpful and the support materials are comprehensive.

We've found it to be a bit clunky at times with payment and shipping integrations.

Great! The customer service is outstanding.

I like the fact that Pressero is ready fully packaged and ready to deploy.

Integration into our MIS, Tharstern is very limited.

Demand of using with Print Store is increasing. We are adding a lot of site in the past a couple of years. Also due to recent environment (Covid-19), this trend will be more.

Getting setup skin in Pressero became easier due to review visually comparing before. Constantly try to improve the product. Always you can offer the resolutions about problems. PS: Sorry, I am sure I should have more, but right now I can't remember specific things.

There are still a lot of restrictions in Pressero. For example I can't copying Price Engine like "Product". Also hard to figuring out about eDoc when involving HTML or Script terms for someone like me who don't have any background of website knowledge and am learning project by project. I also have a feeling that setting up shipping is a little complicated. I can't setup shipping cost showing and then discount of off due to that, we can't review how much shipping cost was discounted in the report at this point.

Une grande facilité d'implantation du produit et un logiciel très intuitif dans son utilisation

Nécessite d'avoir en interne du personnel ayant des connaissances en CSS et HTML pour faire des développements sur mesure afin de modifier les skins ou intégrer des demandes spécifiques. Nécessite de faire des demandes au support pour mettre en place des développements car nous n'avons pas tous les accès ceux qui déclenche des frais supplémentaires.

Staff are excellent and super easy to work with, they are always willing to help

Once the product is set up it is easy for our customers to use. The layout is very straight forward.

Like every software program you need to learn how to use it. You will probably never stop learning as it is very robust program for what what you pay

Not very happy with it. there are better softwares out there.

Different Shops for each locations of the press that we have. Look of the website when switched on is good.

No input for OVERALL Customer base and access to old data of orders placed and compliation of the old customer orders

I was a beginner with this type of software but the searchable knowledge base and fast support staff made learning Pressero possible for me. I can now set up new websites, products with variable data capability, pricing calculators, and process orders completely online.

Highly responsive and knowledgable customer support.

No option for mass deletion of products.

Great Design templates if you can get yourself accustomed to a specific design. Once you design the templates it can be shared throughout the company. Saving overall time and money .

Great company based templates for your entire organization to use. So that materials are structured and can be customized by location.

Limited on the templates available and there should be more templates and room for improvements of the products so that it can be used in various marketing environments.