As moxy ox has grown, our scaling has been made easier with additional modules offered by PressWise.

1 Cost monitoring 2 Order tracking 3 Online customer ordering 4 Daily reporting 5 Sales tracking 6 Inventory control 7 Shipping made easy 8 Auto batching 9 Client correspondence monitoring 10 Major time savings across entire team

Pros

The fact that PressWise is always moving forward, adding new features and listens to their customers' needs is what keeps me with them. Even when I'm being a pain in the butt customer, I know they would gladly hop on a call to help out or shoot a quick video to step me through a process I can't grasp. My team contacts the PressWise team through the easy ticket system so that I don't have to answer everything for them.

Cons

Exporting accounting information has been our toughest challenge. Integrating it into the accounting software we were already using. We have created a work around, but still not ideal.

It's like it was developed by someone who had worked in the print industry ;)

Very Happy :)

Pros

The Storefront, the shipping module, the ability to work in multiple windows simultaneously. Top of the list though is their support! Fast and effective response.

Cons

You need to run a CRM separately. Presswise should partner with a CRM provider and create an all in one Web-to-Print/MIS/CRM system.

Why Presswise

We have been using presswise for eight years now and were one of the early adopters. They have continued to listen to end users and are still improving the functionality of their product.

Pros

Complete package, from automated email notifications, imposition, shipping, to accounting . A full service CRM with unlimited storefronts and private branding with custom catalogues.

Cons

Custom impositions are somewhat complex compared to other impositions options available.

Great partnerships are hard to find

Its been five years since we started using PressWise and we have seen so many upgrades to the original system. We have been working with the same people on the development team and have become accustomed to adapting to process. Very flexible and accommodating with all questions and issues and quick resolutions when needed.

Pros

I've been working with their team from day one and they have been very accommodating and responsive. It allows us to create our own products and workflows and has a detailed reporting structure.

Cons

There are so many different departments that factored into our decisions on what should be built in the workflow. The implementation tracker helped with this.

Presswise

I feel that Presswise overall has been an excellent choice. It has the look and feel of a high dollar management system for a reasonable price. Customer service is very knowledgeable and respond to questions quickly. Updates and upgrades come often. Up time on the cloud based system has been near 100% for me. Transition has been a bit painful, as we came from a system that was developed in the 1980's, but we have gotten through and our users love the change!

Pros

Ease of use, order status tracking and auto batching and queue to our presses are the main pros that drew us to to the software. Also, customer service was very good in helping decision making. The people here know thei product.

Cons

There is no ability to combine invoices and ship. Shipping multiple invoices on the same shipment is un-wieldy. We ship a lot of small orders and ship them in the same package, but each order generates it's own invoice and if you don't stop it, it will generate it's own shipping label