PressWise

RATING:

4.64

(45)

About PressWise

PressWise is a cloud-based web-to-print solution that helps businesses of all sizes streamline printing operations via estimation, order management and more. It provides customers with a self-service portal that can attach mailing lists/artwork to orders and access information related to online proofs, billing, ticket status or reordering. Features of PressWise include catalog management, barcode generation, invoicing, payment processing, reporting, regulatory compliance, shipping management, role-based access, inventory tracking and more. Managers can configure workflows to create job tickets and validate requested orders, streamlining approval processes. Additionally, it allows users to record mailing data including job name, permit number or drop-off date and ex...
PressWise print estimating
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PressWise Reviews

Overall Rating

4.64

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 45 reviews

User Profile

Matthew

Verified reviewer

Industry: Printing

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2017

As moxy ox has grown, our scaling has been made easier with additional modules offered by PressWise.

1 Cost monitoring 2 Order tracking 3 Online customer ordering 4 Daily reporting 5 Sales tracking 6 Inventory control 7 Shipping made easy 8 Auto batching 9 Client correspondence monitoring 10 Major time savings across entire team

Pros

The fact that PressWise is always moving forward, adding new features and listens to their customers' needs is what keeps me with them. Even when I'm being a pain in the butt customer, I know they would gladly hop on a call to help out or shoot a quick video to step me through a process I can't grasp. My team contacts the PressWise team through the easy ticket system so that I don't have to answer everything for them.

Cons

Exporting accounting information has been our toughest challenge. Integrating it into the accounting software we were already using. We have created a work around, but still not ideal.

Brian

Company size: 11-50 employees

Industry: Printing

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2022

Life Changing Upgrade for our center

Excellent - life changing really for our shop. Workflow significantly improved with print files going directly to press, ready and imposed. Has freed up our graphics team to do what they do best, and CSRs have more time to consult with customers versus just keying orders all day long. Support team has been amazing. Everyone is friendly and super responsive. They want to know about problems, issues, or wishes and resolve things quickly. I've never worked with a software company that continuously improves their product the way PressWise does.

Pros

The estimating system is solid and intuitive. "Favorites" make every day jobs easy to write up. The most impactful parts however, are the asset management, integration with our existing online ordering system, and built in shipping module. Reorders are a breeze. Print files go right to the press device without ever having to touch the prepress department. Online order integration easily saves the work of a full time CSR every day. Ticketless workflow in production has taken our efficiency to the next level.

Cons

Integration with Quickbooks was new way of doing business for us, but we have adapted. Initially we were missing some information in reports we were used to having on hand, but the PW team helped us develop reports to get us what we needed. Shipping module is really helpful but still waiting on the new version to allow for shipments with multiple boxes per location. This will be another big event for us when released.

Reasons for switching to PressWise

We outgrew Vision and needed a system that had the next-level features that PressWise offers.

Response from SmartSoft

What a wonderful review to read. I shared your post with our support and development teams, who were thrilled to hear your feedback on all their hard work.

Replied May 2022

Mark

Company size: 2-10 employees

Industry: Printing

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

April 2021

PressWise System Review

Vital to our growth and we become more reliant on the software every day!

Pros

We are a Offset Printing Business and we also do Signs, Banners and Vehicle Graphics the estimating part of PressWise for our business is critical and has made it possible for other members of our Team to generate quotes quickly and accurately. We also are using the Storefront piece of PressWise which we are expecting to be vital in the coming year for our growth in sales and products we offer. Developing Stores for our A+ customers is our goal for this coming year. When Covid restrictions basically stopped 40% of our business in a day since we were using PressWise we were able to change our Marketing Plan quickly and assist our customers in adapting and complying with regulations. We were able to quickly setup stores for floor graphics, yard signs and wayfinding signage that helped our customers get through this strange time. The PressWise team is very quick to respond to issues submitted as Support Tickets.

Cons

We are a staff of 7 so it was difficult to get the software setup if I had it to do over again I would have had PressWise on site to help us with initial setup as we took 2 years before we actually started using the system on a daily basis.

Reasons for choosing PressWise

We wanted to grow into using more of a system not out grow the capability of a system and have to start over.

Justin

Company size: 11-50 employees

Industry: Printing

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2021

Why we changed to PressWise

overall experience has been great. We procrastinated on our end and it was great having their team nudge us a long to get this software up and going.

Pros

Being on the cloud has been very useful to our sales and PressWise just fits our shop very well for digital and large format. If you are looking for a system and changing from an old software I would highly recommend PressWise simply how it easy it is to navigate through it coming from an old system.

Cons

Just like any new change it just took time getting use to. There are some items we liked a little better on our old software, but the pros defiantly out way the cons.

Reasons for choosing PressWise

Simply the navigation was the main reason plus putting our clients to order online and have everything under one system was also a bonus for us.

Reasons for switching to PressWise

It was only server base and didn't feel like it catered to large format or digital printing very well.

Response from SmartSoft

Thanks for your kind words, Justin. It has been great to see your company's progress over the past 18 months. Send us an email with any of your 'wish it would do it this way' items and we'll definitely review them with the team!

Replied November 2021

santiago

Company size: 11-50 employees

Industry: Higher Education

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

November 2021

Great for Higher Education

Overall we love presswise. It allowed us to work with fewer staff members and helped make online ordering a breeze for clients.

Pros

We really enjoy being able to use the system to place our orders and to process the mail list. It allows for the shop to be able to easily and effectively work together.

Cons

Kitting in the storefront. We would also like certain requests to be taken with more attention. I understand there is a lot of different ways to use the system but we have to create workaround in order for it to work how we want.

Reasons for choosing PressWise

The ease of use. The others did not fit with what our shop needed while presswise checked almost every single box.

Reasons for switching to PressWise

The ease of use of presswise really attracted how our shop operated. Being able to have an order go from online to press without customer service touching it was huge. The ease of imposing files was huge. Signatures on deliveries an able to easily check. The ability to see the history of the job.

Response from SmartSoft

Santiago, thank you for your kind words. It has been a pleasure to work with you and your talented team over the past couple of years. Looking forward to many more ahead.

Replied November 2021

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