About Chatroll

Chatroll is a chat software that enables businesses to improve audience engagement by conducting online training, meetings, seminars, and more. The solution provides tools for optimizing the goal conversion rate and creating a personalized event page for expanding the customer base.

The cloud-based software allows entrepreneurs to utilize the analytics dashboard for understanding the viewer’s behavior in the ongoing live seminar. With Chatroll, promoters can create live question and answer (QnA) sessions to gather all the customer queries and gain control of the online discussion. Additionally, it lets businesses configure chat interfaces in multiple languages, which helps them to reach a large audience from across the globe.


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Supported Operating System(s):

Not Applicable

29 Reviews of Chatroll

Average User Ratings

Overall

4.34 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(15)

15

4 stars

(9)

9

3 stars

(5)

5

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 29 results

July 2021

User Profile Picture

Alexander from Moxi

Verified Reviewer

Company Size: 2-10 employees

Industry: Program Development

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

July 2021

Excellent customer interaction tool for companies

Pros

It's an excellent option to interact with the public, the use is very simple and it looks great on any platform that the client uses. You can also customize how it will look and make it like your company, which will show more professionalism. Another very good point is that you can connect to social networks and increase interactivity even more.

Cons

The payment plan is a bit expensive, also sometimes it has bugs when I move between comments, otherwise I am very satisfied, it's just learning how it works and using it.

January 2019

User Profile Picture

Kid from independent prod

Verified Reviewer

Company Size: 11-50 employees

Industry: Entertainment

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2019

It is easy to use and efficient.

From the experience I have had with Chatwing I will rate my user satisfaction at 94%. With Chatwing I have improved up to three times in customer services and satisfaction. For me I will say that Chatwing actually does what it was meant to do. With it I now provide faster services and I have reached more customers than ever before.

Pros

The first and most important feature is that Chatwing has a good response to both Android and iOS devices. This provides you with a wide coverage because it is compatible to whatever device your user prefers to use. Chatwing is also easy to use. In short it simple and that is what I like most about it. It makes it easier for your website or application visitors to reach out to you or even turn into potential customers. Another good feature that Chatwing has is that it enables you to build chat boxes and embed them into your mobile apps or websites. With this feature your existing customers get encouraged to make repeat transactions or even turn your website visitors to customers. You can also integrate Chatwing with other social media platforms like Twitter or Facebook. This makes it easier to engage in conversions with your visitors and customers on Facebook or Twitter from your Chatwing account. Branding is another amazing feature Chatwing has. It enables you to integrate your brand into your widgets. This makes your website or application look more official.

Cons

Even though I don't have anything to say against Chatwing, this was a must option so I will go a head and say what I least like about Chatwing. The Enterprise plan on Chatwing is a bit expensive mostly when it comes to the charges per extra contacts.

July 2021

Alejandro from UNAM

Verified Reviewer

Company Size: 11-50 employees

Industry: Chemicals

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Functionality

4.0

July 2021

Great for webinars but expensive

It made our webinars more easy to manage during the pandemic.

Pros

It is better than the free meeting apps and have a better inmersion for a webinar. The live chat management is really useful and having the choice of filtering comments for a webinar is amazing and it have a limited free option so you can try it to see if it is the software that you need.

Cons

It is way too expensive for the features that it have. The really only reason for us to not change back to the free meeting apps is that the payments are covered for the university. So, have that in mind if you are looking for a webinar app.

November 2018

Allan from Good Shepherd Lutheran Church

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

5.0

November 2018

Online church fellowship

For a church broadcast setting it is very good. We have a separate online ministry with real time interaction with my Pastor and our congregation in the building.

Pros

Uptime. Ease of use by live streaming viewers

Cons

Lack of telephone or live chat support. Need to be able to contact support during a live stream. I would like to speak with live body.

January 2019

Stefan from Animation

Company Size: 2-10 employees

Industry: Animation

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

January 2019

Review about Chatwing

I've used ChatWing for my main website which is super popular, and users fall in love with it on the first time. But lately all turned down when ChatWing turned off and I as a customer was very disappointed and forced to change it. ChatWing is now down for a few days, and I just can't use it even so I paid my money. Please do something about this. We miss you!

Pros

I've used a lot of online embed chats, and none of them come close to ChatWing. It's clean, fast and nice. I do like a lot of customization options and all other options which allows you to literally change every inch of your chat.

Cons

It should get new UI and more regular updates. Also, they need to fix the problem in the mobile app where you can't sand images, also filtered words doesn't work via the app. Users can still use explicit words on mobile.