As far as chat/messaging utilities goes, you really can't beat this one since it easily integrates with many other cisco software products making for a seamless experience when working with others and communicating with clients.

It has most of the basic functions to allow easy communication and sharing of documents in an office environment. It also organizes any files making them easy to locate later when needed.

The history it stores for communications is a bit limited at times especially when you realize you need to go back to review a conversation only to find it was just outside the time limit it saves.

When we used Cisco Jabber, it satisfied our business needs with ease 7 years ago, but with licensing moving to the cloud, it makes the overall solution expansive without giving much value back

Cisco Jabber brought great chat and video capability to the PBX platform with little difficulty to deploy it into the environment

With everything moving to the cloud, WebEx software is taking over the software adding unnecessary bloatware into the simple environment

We communicate with business partners,clients,coworkers and customers using Cisco jabber. We were using wired cisco phones earlier and with Cisco jabber life has become simpler. We use the wireless headsets to communicate anyone anytime.There are a very few bugs that is very annoying as mentioned above and which needs to be fixed. Overall a very good product and along with Cisco Webex , attending a meeting is less stressful.

1. Communication and calls with co-workers made easy. 2. No more Wired phones or Cell phones to attend official calls. 3. People working from phone were using cell phones to connect to meeting, when they put call on hold, it will be the most irritating moment where everyone gets pissed off, we dont have that problem anymore. 4. Managing contacts is simpler 5. Placing calls and attending calls are very simple too. 6. we are able to customize the setup based on our needs. 7. The chat windows are compact and easy to use. 8. Works cool with Cisco webex configurations. 9. Works well even with poor internet connection.

1. Pop ups along with their message when a co-workers pings us, certain things needs to be confidential and we need to customize the settings to avoid it. 2. Status is not correct all the time, have lot of instances when the user is presenting but appears to be in presenting status. 3. User appears online, When we try to ping that person the status changes to offline. 4. User appears offline but when we start pinging them it shows their real status. Its kind of very annoying certain times and these things should be avoided.

Jabber has allowed our engineering team to stay in close contact during the pandemic so we can discuss solutions to problems and plan accordingly. In addition, our help desk started using it during the pandemic to discuss problems with the engineers, and request assistance or pass on a particularly difficult issue. We found jabber useful before the pandemic, and during it truly proved it’s worth.

Jabber is simple for end users to use, yet robust enough for IT professionals to use as well. I like the ability to personalize my offline notice. It is easy to have jabber set up on a mobile device as well as your computer, and both seem to work equally well. The ability to private message is very useful, and the fact that Jabber saves the conversations is very handy as well.

Sometimes messages sent on mobile do not show up on the computer. It is still saved on the mobile device, but it occasionally causes confusion.