All Webex Reviews

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Melissa

201 - 500 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed September 2022

WebEx Training for Govt. use

User Profile

Vadiraja

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed August 2020

One of the best, could be better

So far, the experience with the application is really good compared to other ones which I have used. So thanking the team for this and hope they still update it better than what it is today so it can reach the level which we expect from it in upcoming years.

PROS

> The primary option which I liked really in this software is connectivity from other sources like mobile phone or other for audio connections which helped me a lot whenever I was stuck in the less internet connection speed. > Webex is so far the best one I have ever seen where the speed and ease of use is on the stake here. The ease of use as I mentioned really applies to this since as soon as the connection has been done, the options to join the meeting and the security it applies to the meeting is the one I like the most. > Other than that, the speed as mentioned before, even in the low internet speeds, the lack of any lag makes this application the most I used ever.

CONS

There is really less things which I don't like about this software which is desktop application readiness. Whenever I always connect through the desktop application, sometimes it takes a lot of time to join the meeting which would result in some of the escalations which you can get in your professional life. I hope this would be made better in the upcoming versions.

Reason for choosing Webex

The versatility and the easiness which the application suggests is really important and made us pick this application in front of so competitive other ones.

Reasons for switching to Webex

We actually made the switch since we had some meeting with the outside of the organization which is better in case of webex compared to the one we previously had i.e., Skype. So we had to select the one which helps the team during the important external calls.

Ramgopal

Staffing and Recruiting, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2023

Conferencing and webinar software that communicates in real time

Webex Calling is a cloud calling and messaging system that offers simple yet powerful collaboration features. They're putting together an area where I can stay organized and access all of my event information in one place. There are other useful functions, such as multiple screen sharing, background noise elimination, speech clarity, and so on.

PROS

Webex Meetings contains several capabilities that are beneficial for distant communication and collaboration, including screen sharing, recording, and polling. They are simple to talk with, easy to reach and provide extensive instructional assistance. It is simple to install and is accessible for all major systems. It is software that offers high-quality business services while maintaining security, speed, and simplicity. It has several functions that we may use from start to end, and it performs extremely well without limitations.

CONS

Webex has a few flaws in my opinion. The only issue I've ever noticed is participants' inability to update the initial email address used to sign up. While the program has its own set of functions, it is restricted in its ability to integrate with other systems like CRM and project management applications. Not so easy unless you have a gadget with excellent hardware and a reasonably strong network.

Linda

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed January 2023

Not bad

PROS

Webex is very good for meeting and i like that aspect on the website

CONS

I find it not complete and also not enought suggestions

Devendra Kumar

Verified reviewer

Information Technology and Services, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2023

"Experience the Best of Webex: An Impressive and Convenient Way to Connect!"

Webex is a cloud-based collaboration platform that allows businesses to easily connect, communicate, and collaborate with their employees, customers, and partners. Webex provides businesses with the tools they need to quickly and effectively collaborate in real-time.With Webex, businesses can easily host virtual meetings and conferences, share files and documents, and keep track of project progress. Webex also allows businesses to conduct live video conferencing and webinars, as well as chat and screen share with colleagues.Webex helps businesses to save time, reduce costs, and improve productivity. It eliminates the need for physical meetings and allows teams to collaborate remotely. Webex also provides businesses with a secure and reliable platform for communication and collaboration.Overall, Webex is an excellent platform that makes it easy for businesses to keep in touch and collaborate with their teams. It allows businesses to quickly and easily share documents, host meetings, and conduct video conferences. It also provides businesses with a secure and reliable platform for communication and collaboration.

PROS

The most impactful features of Webex are the video conferencing capabilities, the collaboration tools, and the secure file sharing. The product is easy to use and intuitive. Integration with existing business processes is also easy as Webex integrates with many popular platforms, such as Microsoft Office and Google Suite. The product also has detailed documentation and tutorials to help users get started quickly.

CONS

One feature that I feel is missing is the ability to customize the user experience. As of now, it is difficult to tailor the interface and user experience to fit the needs of different teams or departments. Additionally, it would be helpful to have a more robust set of tools for collaboration, such as better document annotation and workflow management tools.Integration with existing business processes was a bit difficult, as some of our processes were not compatible with the features offered by Webex. We had to adjust our processes to better fit the capabilities of Webex, which was a time-consuming process.Overall, I think Webex is a great product, but there are some improvements that could be made to make it even better.

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Best for Team communication

Overall it is one of the best tools for me that I will use daily for my daily catch-up meeting with my team because it provides high-quality video and audio quality in video-conferencing.

PROS

I have been using Webex for the last 1 and a half years as my go-to video conferencing and team communication tool and it has been a great help to me because it provides high-quality video quality and screen sharing quality is also top-notch.

CONS

It is slightly costly but For that price, it has sufficient features so I wouldn't complain.

Anonymous

1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Webex is an excellent application for video conferencing, and for being in touch with your team

I have had a great experience using Webex. I continue using Webex at work. It helps me be in touch with my co-workers in no time. I save a lot of time using it, and it helps me be more productive at work. I recommend using Webex to whoever is seaching for a video/audio or Webinar conferencing application.

PROS

I love Webex. It is very safe and reliable to work with. You can chat (in chat box) with your team while in a meeting. It also features mobile app, which is great to access it when you do not have your personal computer with you. I love that I can join my meetings through my phone also. Screen sharing in Webex is very useful. It has less down time compared to other video conferencing applications. Webex helps you to be more efficient, especially if you sometimes work remotely.

CONS

I do not have any dislikes about Webex. Sometimes I do not get notifications on my Webex phone App, or it shows/receives the notifications with delay.

Shreyansh

Staffing and Recruiting, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

FUNCTIONALITY

5

Reviewed January 2023

Zoom & GMeet are tough competitions

PROS

The platform is very professional and great for webinars with a big audience.

CONS

Why should I go for Webex? I seriously couldn't find a reason. There are no major flaws but when I compared it with Gmeet & Zoom those 2 are just better.

Sakshi

Hospitality, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

One of the finest app for video conferencing

Using the Webex App, I have been able to set up video conferences quickly with customers all over the world; the interface is very intuitive and fast, and its features are solid

PROS

With the tools, teams can be built and connected digitally, resulting in increased efficiency in the workplace. Connecting with other team members is easy and quick. . All that needs to be done is to copy the link generated and send it directly to all the members who have joined.

CONS

On low bandwidth internet connections, the app does not perform as well. Occasionally, server breakdown issues occur. I would like to see improvements in this area.

Anonymous

10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

Online Video Streaming for Business Meetings

PROS

I am using Webex since last decade for business meetings and really happy with product features. it was the only one trustworthy solution. Efficient and versatile platform.

CONS

There are many competitors available now who are developing excellent interface with more interactions and user friendly platform, webex team shall also focus on social trends like emojis, gestures etc.

Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

One of the early UCaaS providers

Webex was an essential tool for anyone that constantly hosts meetings and touchpoints. It made me effective with the word that i do and it was very easy to use daily.

PROS

I used this software when i worked for the largest telco vendor in the US. I really liked this service because it was easy to use, and it allowed me to have meetings effectively.

CONS

It used to only work on specific computer specs but now i think it works seamlessly in any type of computer or browser.

User Profile

Felipe

Verified reviewer

Information Technology and Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

The professional choice for collaboration

Excellent experience. During the pandemic, there were very specific moments of deterioration of the service as a result of the explosion in the use of this type of tools (it multiplied x10). It is something that affected all online video conferencing and collaboration tools globally. Including Zoom and Microsoft. However, Webex knew better to measure up

PROS

I've been using Webex for over a decade. Being a Cisco product gives me the guarantees of being robust, secure and continuously updated. In the last year, many new Artificial Intelligence functions and other interesting features (p.e. simultaneous translation) have been integrated. In addition, it complements very well with the rest of the Cisco portfolio for videoconferencing, voice, contact center, etc.

CONS

Little to complain about Webex. Perhaps that is more expensive than other similar options. But it is a product oriented to professional use that is worth what it costs. Security is very important, and that pays for.

Reason for choosing Webex

More robust and secure.

Reasons for switching to Webex

Microsoft Teams and Zoom Meeting are good choices too. But Webex is more robust, secure and complete

Satya

Insurance, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Cisco Webex Review

The overall experience is awesome. It has a lot of features that can be useful for Meeting, Collaborations, Scheduling future interviews etc. Nice Audio and Video Quality. Screen sharing and Nice virtual Background Options. During this Covid situation Webex is the tool that saved us and we could deliver work deliverables properly and timely manner.

PROS

Cisco Webex meeting is the awesome tool for meetings, collaborations, creating appointments for any event. Nice Screen sharing options. The best part is Recording meeting which can be stored and referred later. Nice Chatting options also. You can choose whom to talk or you can chat to the whole team. Nice Video and Sound Quality. Easily Integrated with Microsoft outlook that's why we can create meeting from outlook easily including WebEx link. We can have our personal room where you can collaborate with the team. It can be accessed outside the VPN network. Easily can download on Mobile without any need of Company network. Nice notification settings which will be pretty nice and from the notifications you can join meeting. We can connect to a phone also to have a call between team members.

CONS

The Tool is pretty heavy which takes a lot of memory on the system since it includes a lot of stuff on its own. Can't avoid surrounding noise. We need to install some other plugins to avoid that.

Reason for choosing Webex

Zoom Meeting doesn't have Record meeting options. It doesn't have option to cancel the surrounding noise. It doesn't have integration with Microsoft Outlook.

Reasons for switching to Webex

Skype is not that good with respect to Meeting with the Team. No Record meeting options in both of them. No Integration with Microsoft Outlook.

User Profile

Kelly M

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2022

It's simple to use and facilitates teamwork

Using Webex, video conferencing is a simple and straightforward process. I've used Webex to participate in interviews and instructional webinars, among other things. Installation and use across many devices is really simple and functional.

PROS

Its user role administration is simple to use, and its functions are not complicated, but rather straightforward. When preparing a presentation, I really appreciate the annotate feature. Additionally, the program offers real-time translation as well as subtitling capabilities. I appreciate that the program is simple to set up and that it is simple to communicate with colleagues all around the world.

CONS

When used on mobile devices, it does not function correctly. When I have computer troubles (not software problems), I attempt to utilize Webex on my cell phone, but it doesn't work very well. Unfortunately, I am unable to function correctly.

Reasons for switching to Webex

Team meetings, video conferences, webinars, and other types of events may all be held using Webex. Useful capabilities like as screen sharing, recording phone calls, and phoning into a webex conference through the phone are included.

Anonymous

5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2020

User Friendly Collaboration Tool

Overall Webex has helped our organization meet with each other regardless of our location. It allows us to train new hires, schedule 1:1s with employees, or simply collaborate to bring out a project.

PROS

I have several favorites when it comes to Webex. I really like how you can schedule unique future meetings with recurring sessions and how you can also schedule ad-hoc meetings using your Personal Room. The use of the personal room is one of my favorites because you have your unique link that you can start whenever, or you can choose to not use your personal room and schedule meetings ahead. I also like the new virtual background and blur features that were just released.

CONS

Sometimes it uses up a lot of bandwidth... that's to be expected. However, it can cause overload when you are sharing webcam and perhaps doing a demo on a product. Of course that is relative to your OS, but it's one of the things that I notice specifically when I use Webex.

Reason for choosing Webex

We chose Webex because compared to other products, Webex had a user friendly interface and it was pretty intuitive as well.

Goran

Leisure, Travel & Tourism, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY