Very good software for hosting Webinars or Presentations for larger audiance

This is a great software even for large organizations. We all love it.

Pros

1. Our company uses GotoWebinar for hosting quarterly update calls and all hands meetings 2. It is a slick application that has useful features such as muting or unmuting all or few. 3. Attendees can virtually raise hands in the app by pressing a button when they are muted by organizer and when they want to speak. 4. Users can send private messages to one another or can send group messages or broadcast messages to everyone. 5. It has screen sharing and Video camera option too. 6. It has lot of toll free and local numbers from almost all of the countries to dial in 7. Phone app is equally great to dial in and has a calling ability as well. 8. No need of hosting this software in local premises. It is available as a software service.

Cons

I have no complaints about this software.

Deteriorating tech support on what was once an amazing service :(

We've used GoToWebinar for many years, going all the way back to the days when we had to use a Dynametric box hooked to our computers to record webinars (you couldn't record them off the screen). We've loved GoToWebinar, because webinars are an integral part of our business. Over the years, the tech support was phenomenal - live operators answering quickly when you call, and they were true experts in the software - we never waited for the very occasional hiccups to get fixed. Over the past 2 years, though, the technical problems now occur about twice a month - a recording stopping with no warning in the middle of the webinar, a presenter's phone line suddenly dying, stuff like that. When we call in, it's painfully obvious that the tech support folks are pretty new to GoToWebinar. They don't know the product, and as a result it takes twice or three times as long to talk with them, and too often the answer is "We're not sure why that happened." Today, I was told that GoToWebinar doesn't keep a record of the presenter's assigned phone number (that GoToWebinar itself sends out for us!), and it was my job to call my presenter and ask if by chance he kept the GoToWebinar email that shows the dial-in number he was sent. (And, I had to do it within 24 hours.) We've loved GoToWebinar, but we're actively looking for another product due to the huge dropoff in tech support now being offered.

Pros

GoToWebinar is very easy to use in setting up webinar sessions, adding dial-in numbers for other countries, and downloading both reports (Q&A, attendance) and the webinar videos. Also, the cost is very competitive compared to other webinar services.

Cons

Since LogMeIn purchased GoToWebinar a couple of years ago, we've experienced a huge increase in technical snafus - the audio line for presenters dropping without notice, the recording of a live webinar suddenly stopping in mid-session with no warning, etc. Despite our ongoing requests for tech support to fix these issues, they continue happening. Also, the new tech support teams that came on when LogMeIn bought the company don't seem to know the GoToWebinar product well at all. We can hear them on our tech support calls flipping pages looking for answers, and in many cases we've had to help them by giving them answers to questions such as where to find the Past Events on our account screens. :( We were told by tech support today that, because GoToWebinar has gone completely web based, the company has only a 24-hour window to track and fix any tech problems with a webinar before the data files for that live session disappear forever. Overall, we've noticed a huge drop off in tech support quality for a company that was once the gold standard for webinars. :(

A reliable tool to deliver live webinars and trainings

We use it for training, remote team meetings, conference calls, and deliverable presentation to our clients.

Pros

GoToWebinar is one of the most widely used tools for live webinars, to deliver online training, product demos, live streams, and online meetings. It is easy to use and has a simple and intuitive user interface. It works via an app or can be directly accessed via a web browser without downloading any app. Multistreaming, option to enable/disable microphone of the audiences, meeting recording, screen presentation, noise reduction, and voice clarity are some of the features I really like. These features play a vital role when you have to deliver training to a huge audience. GoToWebinar Mobile app is really helpful in scenarios where your traveling and you need to attend training. Voice clarity is excellent.

Cons

GoToWebinar is a reliable tool and I didn’t find any limitations. You would observe some lag in a video presentation if you are on a slow internet connection.

Utterly Disappointed and Let Down By GoToWebinar

Pros

user friendly, like the analytics and reporting

Cons

GoToWebinar has let us down time and time again when calling into the customer service line. We receive information that ends up being incorrect. Previous experiences include video recordings lot playing and recordings disappearing. The most recent and most upsetting, particularly in the times we are in, is with a webinar we hosted on the CARES Act yesterday (Wed). We had almost 1,500 registrants. My team called in on Monday to verify our package and limit we have available to specifically avoid people not being able to get into such an important webinar. We were told we had a limit of 5,000 attendees. That was specifically asked. We reassured our Board and Executive team with this info, which we trusted since it came straight from the source. Day of the webinar, we had a max of 501 and several hundred people were unable to join. Finally speaking with a friendly rep today I learned that we were misinformed by the GoToWebinar representative on Monday and that since it shows the max attendee number on the general pricing page online GoToWebinar chooses not to take responsibility. This is so disappointing how little care is shown, as mentioned, particularly in these times. Folks livelihoods are in the mix and all GoToWebinar can say is "Sorry, info is on our website". Where is customer service and trying to mitigate a situation? We will have to look elsewhere for another product as we cannot continue to support a company with so little regard for people in need of help.

Perfect Solution for Collaboration on and off network

Overall this tool allows us to reach a greater audience with ease and we have had a lot of success with people logging in from home or at the office to tune in. I like the ease of use and the results we have had!

Pros

I think that the ability to use GoToWebinar both on and off network is great because we host weekly training sessions across the nation for people at home or at various companies. We haven't had any connection issues and the interface is intuitive and user friendly. Pulling reports on attendees or viewing how many people are registered are a breeze with the option to pull .csv or .xls. You can easily share screen, see the attendee view, add in polls, chat function for questions, etc. I like that all webinars are recorded and you can share them out afterwards. The ability to schedule/change/cancel reoccurring webinars is nice too! Easy to figure out without a user guide which is a plus!

Cons

When you pull reports for for attendees you aren't able to pull by parameters, it is just a set report. For example, we have a recorded webinar that we send out to people and weekly I need to view for new applicants - I would like to pull the report based on specific dates but I can only pull the report as is (a giant list of everyone that has ever viewed the webinar). For my purposes its only a minor inconvenience but more capability in this area could provide more insights.