About GoToWebinar

GoToWebinar is a webinar and webcast tool designed to help businesses of all sizes manage online conferences and engage with clients. The platform enables professionals to generate leads, train your team, onboard customers or inform employees.

GoToWebinar offers scheduling, engagement and publishing functionalities, which helps organizations host large-scale events. It offers a host of features such as custom registration pages, event management, webinar templates, video sharing, surveys, audience management and more. Additionally, it comes with white-label capabilities, which lets users personalize the webinar material using custom logos, images and colours to establish brand identity.

GoToWebinar allows managers to gain insight into the performance ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1,314 Reviews of GoToWebinar

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(755)

755

4 stars

(456)

456

3 stars

(85)

85

2 stars

(15)

15

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1314 results

September 2019

Yogendra from Identiv

Verified Reviewer

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Very good software for hosting Webinars or Presentations for larger audiance

This is a great software even for large organizations. We all love it.

Pros

1. Our company uses GotoWebinar for hosting quarterly update calls and all hands meetings 2. It is a slick application that has useful features such as muting or unmuting all or few. 3. Attendees can virtually raise hands in the app by pressing a button when they are muted by organizer and when they want to speak. 4. Users can send private messages to one another or can send group messages or broadcast messages to everyone. 5. It has screen sharing and Video camera option too. 6. It has lot of toll free and local numbers from almost all of the countries to dial in 7. Phone app is equally great to dial in and has a calling ability as well. 8. No need of hosting this software in local premises. It is available as a software service.

Cons

I have no complaints about this software.

Reasons for Switching to GoToWebinar

Skype was hosted on a local server in our premises. Upgrade and maintenance was a problem and also calls used to drop more often during the meeting.

September 2020

Kate from Clearview Advisory

Verified Reviewer

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2020

Good for hosting webinars and training

It’s among the best webinar and virtual meeting software platforms. I recommend it and will keep using it unless another platform can do the same thing for a lower price.

Pros

GoToWebinar is easy to use from the get-go, the learning curve is very short. It makes setting up a webinar very simple and you can share events in a variety of ways. That makes it easy to get the word out about your events and it integrates nicely with other products, like Pardot and website platforms.

Cons

Sometimes it’s confusing to know what level of service you have, and it’s not always clear if a feature is included in your subscription or not. It would be nice if they took excluded features out (based on your service agreement) or made it clear what’s included in you subscription and what’s not when you’re setting up an event. We also have multiple people using a corporate account and the notifications get out of control sometimes.

Reasons for Choosing GoToWebinar

It integrates with our phone system very easily which uses GoToMeeting

Reasons for Switching to GoToWebinar

Needed additional features, like join by computer audio and

December 2020

Jeff from Canopy Tax

Company Size: 51-200 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

3.0

Functionality

4.0

December 2020

Great if you can afford it, but missing featurees

Overall we had a good experience. We would host webinars and it was simple to use (as mentioned). The price and the tiers felt like they were made up, and totally maximized to get your money. It was not cheap, but they are pretty ubiquitous.

Pros

It is easy to roll out, Citrix makes stuff pretty simple across the board. The actual interface is pretty intuitive, and most non-tech people can manage it without a lot of handholding.

Cons

Somehow they have not figured out how to do streaming video through the connection. It has been talked about in the forums for years, and they haven't gotten it right. We were using this for 30+ webinars a week and had to use all sorts of other softwares and workarounds to get synced video/audio. Finally we built a solution to do it for us.

April 2020

Kat from AAHOA

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

April 2020

Utterly Disappointed and Let Down By GoToWebinar

Pros

user friendly, like the analytics and reporting

Cons

GoToWebinar has let us down time and time again when calling into the customer service line. We receive information that ends up being incorrect. Previous experiences include video recordings lot playing and recordings disappearing. The most recent and most upsetting, particularly in the times we are in, is with a webinar we hosted on the CARES Act yesterday (Wed). We had almost 1,500 registrants. My team called in on Monday to verify our package and limit we have available to specifically avoid people not being able to get into such an important webinar. We were told we had a limit of 5,000 attendees. That was specifically asked. We reassured our Board and Executive team with this info, which we trusted since it came straight from the source. Day of the webinar, we had a max of 501 and several hundred people were unable to join. Finally speaking with a friendly rep today I learned that we were misinformed by the GoToWebinar representative on Monday and that since it shows the max attendee number on the general pricing page online GoToWebinar chooses not to take responsibility. This is so disappointing how little care is shown, as mentioned, particularly in these times. Folks livelihoods are in the mix and all GoToWebinar can say is "Sorry, info is on our website". Where is customer service and trying to mitigate a situation? We will have to look elsewhere for another product as we cannot continue to support a company with so little regard for people in need of help.

Reasons for Choosing GoToWebinar

We will be looking at zoom meetings and other platforms to transfer our business.

September 2020

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2020

With ongoing use, you will learn how to use it

We use GoToWebinar to host educational sessions with our clients or leads. If you're an experienced user, the platform does everything you need it to do. It also integrates nicely with our email management platform and takes the burden off of manually managing registrations and confirmations.

Pros

All organizer controls are readily accessible when you host your event. Everything is located on the right hand column so you can toggle between boxes for whatever function is required. The newly designed dashboard makes it easier to see at a glance upcoming events. Creating an event is simple and integration with our email management system was seamless. The automatic confirmation emails that are sent to registrants are also one less thing we have to worry about during our webinar registration process.

Cons

When you first host your event, the controls can be intimidating. The boxes are piled on one another and it's not straightforward as to what each control does unless you've had prior experience running an event or reviewed their resources to understand how to operate everything. While the labels of the function provide some context, it would be helpful if a "?" hover option was available so users know what each feature does while you're in an event. Chatting during an event is also a concern. You'll have to be very careful to select who you want your message to go to.

Reasons for Choosing GoToWebinar

GoToWebinar was within our budget and offered the necessary functions needed to host our events.