--- title: "GoTo Webinar Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of GoTo Webinar. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if GoTo Webinar is a good fit for you!" source_url: "https://www.softwareadvice.com/webinar/gotowebinar-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mobile Learning Software](https://www.softwareadvice.com/lms/mobile-lms-comparison/) / [GoTo Webinar](https://www.softwareadvice.com/event-management/gotowebinar-profile/) / GoTo Webinar Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/event-management/gotowebinar-profile/) Reviews [Alternatives](https://www.softwareadvice.com/event-management/gotowebinar-profile/alternatives/) # GoTo Webinar User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 2,063 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 1,226 reviews (59%) - 4 stars: 676 reviews (33%) - 3 stars: 131 reviews (6%) - 2 stars: 23 reviews (1%) - 1 star: 7 reviews (0%) ### Most mentioned pros - On the event management part, GoTo Webinar is dependable and supports gathering registrations, reminders, live sessions, file sharing during the presentation. - The integration with HubSpot makes it easy to track registrations and attendees. - Meetings run smoothly, and features like file sharing and background options help keep things professional. ### Most mentioned cons - Common audio and video issues led us to navigate away from this product, which was disappointing given the time we had invested into learning and integrating the product. - Audio/Visual technical issues and errors caused us to evaluate and move forward with a competitor. - Also, the volume is extremely quiet - I don't remember that from previous webinars so it may be just today's, but it needs more volume. ## GoTo Webinar customer reviews Showing reviews 1-25 of 2,063 (page 1). ### Reliable for Structured Webinars and Trainings - Overall rating: 4/5 - Reviewer: Michelle C. - Industry: Civic & Social Organization - Company size: 51-200 employees - Product usage: 1-3 years · monthly - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with GoTo Webinar has been positive. It works well for structured webinars, trainings, and larger online presentations. Once I am familiar with the controls, it is dependable and gives presenters the tools they need to manage an event. I would like to see the interface simplified somewhat, but it still does its main job well. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros GoTo Webinar is fairly easy to use for joining and participating in online presentations. I like that the webinar tools are organized in one place and that it works well for larger virtual events where there may be many attendees. #### Cons The interface can sometimes feel less intuitive than other virtual meeting platforms, especially when switching between attendee controls or trying to find a specific feature quickly. It can also feel a little more complicated than necessary for smaller events. --- ### Great Low-Cost Tool for Webinars - Overall rating: 5/5 - Reviewer: Lexi R. - Industry: Information Services - Company size: 51-200 employees - Product usage: 3-5 years · monthly - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros The integration with HubSpot makes it easy to track registrations and attendees. The flexibility with type of webinar - live or prerecorded - makes it easy to plan properly. #### Cons More editing options for prerecorded webinars would be nice. The branding options for each webinar are good but could be better. --- ### The webinar and event management software that ensures client presentations run smoothly. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Guide Marketing I incorporate webinars as a fundamental aspect of my value delivery to clients and acquisition of new clients. On the event management part, GoTo Webinar is dependable and supports gathering registrations, reminders, live sessions, file sharing during the presentation. The cost is higher than what I would run based on the size of operation I operate, but the professionalism that it brings to the client facing events is well justified. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros It used to be a lot of a gamble hosting a live client webinar without technical hiccups. GoTo Webinar alleviated nearly all of that fear during my initial event via it. #### Cons There are very limited background choices as a marketing professional. At this price, I want a tool that has more visual flexibility with my brand directly depending on the quality of the presentations. --- ### Solid Platform for Organized Virtual Events and Trainings - Overall rating: 5/5 - Reviewer: Estela G. - Industry: Law Practice - Company size: 11-50 employees - Product usage: 3-5 years · monthly - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I’ve had a positive experience with GoTo Webinar. It’s reliable and easy to use for running structured webinars, trainings, and presentations, and it makes organizing events fairly straightforward. Meetings run smoothly, and features like file sharing and background options help keep things professional. It’s also good value for money, and customer support has been helpful when needed. While there are some limitations with customization and engagement features, it still works well as a dependable tool for delivering organized online sessions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really find GoTo Webinar useful since it allows important topics to be discussed in a structured way. Event management is straightforward, and meetings run smoothly. #### Cons There are also occasional limitations with customization and engagement features during meetings, which can make sessions feel less interactive, although the platform still performs reliably for structured presentations and trainings. --- ### I love GoTo Webinar! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Banking - Company size: 11-50 employees - Product usage: less than 1 year · monthly - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is super helpful for me! My company uses GoTo, and with webinar, I learned how to get even more use out of it! #### Cons I love GoTo Webinar, the only thing I wish I could have seen is more reviews. Whether they post it or it could be directly on the site. --- ### What I Know About GoTo Webinar - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Scheduling webinars for new hires is among the vital benefits that I realize with GoTo Webinar currently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a HR Generalist, I am able to host, record and stream webinars. Running polls and Q&A is another thing that I like since it allows me to get customer feedback. #### Cons The bugs that I was experiencing as a new user are no more since the vendor offered free support when I was customizing the features. --- ### An Average App that Sometimes Falls Flat - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: Self-Employed - Product usage: 1-3 years · weekly - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered GoToWebinar is a run-of-the-mill webinar platform that delivers a standard experience. While it does exactly what you expect at best, it can derail events at worst. Common audio and video issues led us to navigate away from this product, which was disappointing given the time we had invested into learning and integrating the product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros I like the ability to share documents uploaded for guests, enabling you to provide slides or relevant documentation for the event. #### Cons Audio/Visual technical issues and errors caused us to evaluate and move forward with a competitor. the issues caused glitches and did not ever complete shut down a webinar, but it did affect client participation and professionalism. --- ### Ottimo prodotto ottima assistenza - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Devices - Company size: 2-10 employees - Product usage: a free trial · monthly - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Grande efficienza Molto presenti in caso di bisogno La piattaforma supporta molte persone La qualità del prodotto ottimo #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Facile intuitivo eccellente assistenza piattaforma semplice e funzionale Il Sig [nascosto contenuto sensibile] mi ha assistito perfettamente #### Cons Tutto ok Bisogna leggere attentamente per comprendere tutto Ma l’assistenza e’ Sempre pronta ad aiutare --- ### Needs a tweak - Overall rating: 3/5 - Reviewer: Jonathan S. - Industry: Law Practice - Company size: Self-Employed - Product usage: 1-3 years · monthly - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Seems like every other viewer except...see Cons. Overall it is fine. It's making me type more words to meet 100 characters so... #### Cons I cannot stand how the page darkens at the bottom when I move the mouse. Why? It obscures the material that some of us actually read. Also, the volume is extremely quiet - I don't remember that from previous webinars so it may be just today's, but it needs more volume. --- ### GoTo Webinar: Your marketing webinar Go To! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. GoTo Webinar has been around for a while as a top option for marketing webinars and, to a lesser extent, for meetings and online classes during the pandemic since newer alternatives/competitors quickly added more features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Simple to use and integrates well with CRM software, making meetings, management, and marketing webinars straightforward. #### Cons Features and background options are limited compared to newer options although value for money is not impacted per se at the free level. --- ### Good product for online conferences - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Translation and Localization - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like GoToWebinar for its easiness of deployment and the possibility to connect larger groups of people than other softwares for distant learning. I'd recommend it to anyone needing a reliant application for screen sharing and videoconferencing. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is easy to use and you can immediately use it after launching. It allows a large number of participants to follow the same event and contact the moderator through the chat without interrupting the conference itself. Great customer support. #### Cons Sometimes screensharing is not livestreaming but this can be due to the poor internet connection of the attendees. Also mic features could be improved. --- ### highly recommend - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Automotive - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. great! way to use great information and quick! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it funcitions better then previously and gets me lots of info #### Cons nothing at all i am completely satisfied for my uses --- ### Good for hosting webinars and training - Overall rating: 4/5 - Reviewer: Kate B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s among the best webinar and virtual meeting software platforms. I recommend it and will keep using it unless another platform can do the same thing for a lower price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros GoToWebinar is easy to use from the get-go, the learning curve is very short. It makes setting up a webinar very simple and you can share events in a variety of ways. That makes it easy to get the word out about your events and it integrates nicely with other products, like Pardot and website platforms. #### Cons Sometimes it’s confusing to know what level of service you have, and it’s not always clear if a feature is included in your subscription or not. It would be nice if they took excluded features out (based on your service agreement) or made it clear what’s included in you subscription and what’s not when you’re setting up an event. We also have multiple people using a corporate account and the notifications get out of control sometimes. --- ### Very good software for hosting Webinars or Presentations for larger audiance - Overall rating: 5/5 - Reviewer: Yogendra G. - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: 3-5 years · monthly - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is a great software even for large organizations. We all love it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Our company uses GotoWebinar for hosting quarterly update calls and all hands meetings 2. It is a slick application that has useful features such as muting or unmuting all or few. 3. Attendees can virtually raise hands in the app by pressing a button when they are muted by organizer and when they want to speak. 4. Users can send private messages to one another or can send group messages or broadcast messages to everyone. 5. It has screen sharing and Video camera option too. 6. It has lot of toll free and local numbers from almost all of the countries to dial in 7. Phone app is equally great to dial in and has a calling ability as well. 8. No need of hosting this software in local premises. It is available as a software service. #### Cons I have no complaints about this software. --- ### GoToWebinar: User review - Overall rating: 5/5 - Reviewer: Ganapathy S. - Verified reviewer: Yes - Industry: Paper & Forest Products - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I attend/host both professional and personal webinars (e.g. business conferences & family reunions) using this software and I have yet to be disappointed by poor performance. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros This is both a secure & efficient software to reach a vast audience anywhere in the world especially in the COVID-19 times that we currently live in. I love the high quality of both audio & video using this software every time I attend a webinar. #### Cons Some users have mentioned that it works better with some Internet browsers than others but I have at least 3 different browsers on my Windows 10 laptop and they all work just fine with this software. Perhaps it is specific to a Windows 7 or Mac issue? --- ### Good flexible solution - Overall rating: 5/5 - Reviewer: Craige H. - Verified reviewer: Yes - Industry: Market Research - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. does the job for us although the pricing could be a bit more convenient Also it would be nice if we didn't have to download a software for most to jump on our webinars #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Works well and doesn't crash unlike others. They've been around for a while and compared to the others they're quite quality #### Cons Price point. Although we started using it but it would be nice if they offered a cheaper tier We pay for it but they may get competition soon --- ### Great for webinar and virtual conference! - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Media Production - Company size: 2-10 employees - Product usage: a free trial · a few times a year - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered I attend online Webinars and Workshops via GoToWebiner. And I'm Satisfied. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros During this pandemic, GoToWebinar is playing a great role in conducting online meetings and Webinars easily. It has got unlimited Participants and live chat features. Can be easily launched in web browser and can be joined with dedicated link and passcode. Online learning and workshops are easily conducted. #### Cons Sometimes video or audio might hang due to network issues. The UI isn't as smooth as it's other competitors. --- ### best for large group webinar - Overall rating: 4/5 - Reviewer: Shankar s. - Industry: Construction - Company size: 11-50 employees - Product usage: less than 1 year · monthly - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall, Goto webinar does best then other similar softwares. it can handle more than 400 audience smoothly and with great quality. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 1) handle large group of audience smoothly2) user-friendly3) ease of use and download4) great customer services #### Cons 1) sometimes i got sound issues2) sometimes system gets down when used for long period of time3) need high speed for best quality --- ### My experience with GoTo Webinar - Overall rating: 5/5 - Reviewer: Joshua O. - Industry: Financial Services - Company size: 51-200 employees - Product usage: a free trial · monthly - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. swift and easy of management #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Conferencing, and Training made easy with GoTo Webinar #### Cons One of the good thing about GoTo Webinar is privacy which makes your online meeting secure with its peculiar encryption system. --- ### Solid Product with Few Glitches - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: 3-5 years · monthly - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with GoToWebinar has been positive. I have hosted small and large webinars with the same quality for both. Even during COVID times it had little lag. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that GoToWebinar made it easy for multiple people to be hosts. It also gave a longer time limit for your webinar than GoToMeeting. #### Cons It would be cool to be able to customize the look of the presentation window more so each webinar didn’t all look the same. --- ### Better audience engagement in virtual webinars with GoTo Webinar. - Overall rating: 5/5 - Reviewer: Jane G. - Industry: Automotive - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We do alot of training work and since we have multiple branches across the country, GoTo Webinar allows us to do these trainings virtually. Its excellent engagement functions allows us to experience the same effectiveness as we would if we are doing the training physically. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros GoTo Webinar interface is intuitive and easy to learn and understand for anyone. In fact, we were able to setup our first webinar without needing any IT assistance. It is super secure and has always safeguarded all our data and those of our audiences from any form of security breaches. It offers large virtual rooms which allows us to host larger number of audiences during our training sessions. We have never had a boring webinar with GoTo Webinar thanks to the audience engagement functions that allows us to engage freely with them. #### Cons I have never experienced any dull experience with GoTo Webinar for all the times that i have used it. --- ### GoTo Webinar - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: 3-5 years · weekly - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros It provides a platform for organizers to host live webinars, share presentations and deliver engaging content to remote audiencesFeatures such as live chat, polls, question and answer sessions, and raised-hand features. These tools promote participant engagement, encourage two-way communication, and create an interactive environment where participants can ask questions, provide feedback, and contribute to discussions. These engagement features enhance the overall learning experience and make webinars more dynamic and participatory.Yes product is easy to useAs well as integration with existing business process was easy #### Cons GoTo Webinar's post-webinar engagement features, such as follow-up emails or automated sequences, is more limited compared to dedicated email marketing platforms. This can be challenging to attend to and engage after the webinar. --- ### GoToWebinar - almost as good as being in-person! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: 3-5 years · weekly - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This has been a great tool to help with team engagement, information sharing, and keeping the collaboration going amongst employees. It's is so easy to set up a meeting and to control the attendees & flow during the webinar / video conferencing. It works very well and easy & intuitive to use. I would highly recommend for any company - regardless of size as the flexibility of the software will allow you to customize it to meet your exact needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to set up and host a meeting. It's very convenient and allows you to configure your screen any way you like (minimizing speakers or muting distractions). It does not seem to be a bandwidth hog and works well on pcs or mobile devices. It's really easy to share & record information for a future viewing or for on-demand needs. #### Cons In these days of remote solutions, there is small learning curve to use this software and you have to download something the very first time users participate. This is only inconvenient if they wait until the very last minute and then get caught off-guard. It would be nice if when the meeting was scheduled it prompted users to go ahead and download the needed extensions / programs so they aren't delayed. After the first time, it is a non-issue. --- ### Webinar that connects. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 201-500 employees - Product usage: less than 1 year · monthly - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a great experience where you can learn and have a track of what you learn. It has multiple features that may enhance your experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This software is very useful, the features that have, such as share screen, live chat, etc. Are very important and provides an experience in real-time for the users. #### Cons The mobile version is a good alternative but not to replace the desk version. --- ### GoToWebinar review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Human Resources - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros GoToWebinar provides robust tools for managing webinars, including scheduling, registration, and attendee management. These features make it easy to plan and organize webinars, track registrations, and send reminders to participants. It also offers interactive engagement features such as live chat, polls, and Q&A sessions. These tools facilitate participant engagement, encourage interaction, and provide valuable feedback and insights during the webinar. #### Cons While GoToWebinar generally has a user-friendly interface, the platform's interface could benefit from a more modern and visually appealing design. Improvements in aesthetics and user experience could enhance the overall usability of the platform. ---