--- title: "WebinarJam Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of WebinarJam. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if WebinarJam is a good fit for you!" source_url: "https://www.softwareadvice.com/webinar/webinarjam-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Webinar Software](https://www.softwareadvice.com/webinar/) / [WebinarJam](https://www.softwareadvice.com/webinar/webinarjam-profile/) / WebinarJam Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/webinar/webinarjam-profile/) Reviews [Alternatives](https://www.softwareadvice.com/webinar/webinarjam-profile/alternatives/) # WebinarJam User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 277 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 3.6/5 - Value for money: 3.8/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 137 reviews (49%) - 4 stars: 61 reviews (22%) - 3 stars: 32 reviews (12%) - 2 stars: 20 reviews (7%) - 1 star: 27 reviews (10%) ### Most mentioned pros - I love the ability to easily create landing pages and funnels to easily generate registrations. - It is a software that has many functionalities, webinars are very easy to carry out, we can share information when we communicate, we can create surveys, send messages, we unify a large number of participants, the audio and image are of good quality, it is perfect for integrate it to many departments, the user interface is very intuitive. - WebinarJam is really an excellent software for organising video conferences and webinar ### Most mentioned cons - recurrent webinar doesn't work and we have to create a new one in the tool for every webinar. - the chat didn't work for the last 2 webinars, - Technical bugs, again and again, and the support tells us they fixed it but they didn't. ## WebinarJam customer reviews Showing reviews 1-25 of 277 (page 1). ### Webinars with many features to share information through the screen. - Overall rating: 5/5 - Reviewer: Ambar A. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered We constantly use it to conduct webinars, the usage characteristics are very good, we benefit much more than with similar software, WebinarJam allows us to integrate a large number of people to maintain stable communications, we can record webinars to have a backup, it is a system very good that we have been able to take advantage of when communicating with colleagues and clients from anywhere with the help of WebinarJam. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a software that has many functionalities, webinars are very easy to carry out, we can share information when we communicate, we can create surveys, send messages, we unify a large number of participants, the audio and image are of good quality, it is perfect for integrate it to many departments, the user interface is very intuitive. #### Cons On some occasions the communication is interrupted, but it is a problem with the internet connection, they are not WebinarJam problems. #### Vendor response Thank you for highlighting the ease of use and extensive features of WebinarJam. We appreciate your understanding regarding occasional interruptions, often attributed to internet connection issues rather than the platform itself. Thank you for being a loyal customer! Replied February 2024 --- ### Looking for the perfect solution - Overall rating: 4/5 - Reviewer: Richard H. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered All in all, it offers most of the functions you can are looking for or can be found in competitor tools, but at a better cost. We have already renewed it from last year, so we are happy with the tools and our desires to optimize are really just to simplify it even further. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros We like the ability to have several presenters work together remotely (incl. multiple presenter windows etc.) and the ability to setup several elements prior to the sessions like polls, offers, surveys. Also the chat and the "bigger audience" interactions work well. The video and transmission quality so far has always been good and customers seem to have a very intuitive and simple interaction as we haven't had any complaints about it yet. #### Cons We would love to have a more fluid switch between video and presentation. E.g. right after the video completes it should jump back directly to the presentation screen. We would also love the ability for the "request to speak" function to not require the attendee to become a presenter. It would also be great if a survey could be triggered directly after the session ends to enable the survey to be conducted by attendees then instead of requiring to send an email. Also the registration should enable the option "add to calender" to put it on peoples agendas. The setup of the webinar could be simplified by a guide through and not individual selections of every screen and text. #### Reasons for choosing WebinarJam We felt the system was more stable and better suitable for bigger audiences. If we only had smaller audiences with more audio interactions required we likely would have gone for one of the web "meeting" tools #### Reasons for switching to WebinarJam Added functionality / Lower cost --- ### Stay away from this company - Overall rating: 1/5 - Reviewer: Alexander K. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Horrible. I can't use the software and won't get a refund. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Nothing special I can't find on other CRMs for either free or a very low price. #### Cons The fact that they didn't allow me to cancel and get a refund, or at least a partial refund. #### Vendor response I'm sorry to hear about your experience. I want to clarify that we do have a 30-day refund policy, and if you’re within that window, we would be happy to help with a refund. Please contact our support team directly, and they’ll assist you in resolving this. Thank you! Replied January 2025 --- ### Create more time and make more money - Overall rating: 5/5 - Reviewer: Henry M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered This system has made me more productive and l am really enjoying it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I do a lot of online presentations to many people all over the world. This software has enabled me to have people from other countries to do one presentation for me which l record and l am able to use it many times without necessarily paying for their services and l can now have tailor made presentations for each market. I have created more time for myself to do other things that’s on average of about 20 hours a week because l no longer do the presentations live myself. The software is easy to setup and use and no more late night or early morning presentations because of time zones. This software adjusts for each time zone so l can have webinars running for appropriate times for people all over the world whilst l sleep. This system emulates real live presentations and a registrant will not know that it’s not live. #### Cons I have to scratch my head for this. If l could customize the registration fields to capture the information l want and if the system can pick which country someone is registering from so that their country is the first or top of the list to select instead of scrolling down when entering their phone numbers #### Reasons for choosing WebinarJam Flexibility and value for money and easy of use. #### Reasons for switching to WebinarJam I am able to connect more people and have many webinars running at the same. There is value for money --- ### THE SECRET SAUCE TO GROWING MY BUSINESS - Overall rating: 5/5 - Reviewer: Karisma S. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered It has been great. I would love to see improved features, however it's still supreme right where it is. Multi user function to restrict my other staff from download emails would be great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We started using webinar jam we had to come up with a solution to pivot our business. Webinar allowed us the ability to literally take hundreds of prospects from our free webinar to being paid customers with ease. The set up process is pretty lengthly, but they created a simple step by step fool proof process that is so very worth it at the end of the day. We have used several other softwares which were either too pricy and didn't deliver the value or didn't offer a streamlined and easy process to get someone to purchase during the webinar. Because of webinar jam we have been able to make sometime over $5000 in one hour from sales. Thank you! #### Cons ability to stream on multiple social media platforms at once and collect emails from those that want to watch. lack of ability to allow attendees to sign up for email news letter during the sign up process. ability to assign user to your account however limit admin access so that my assistant and other staff can access and create webinars but prevent them from accessing the ability to download emails from past webinars. Would love if you also added in the ability to have break out rooms, or eventually full event options like hop.in #### Reasons for choosing WebinarJam Again the ease of use and the reviews from many other successful online marketers. #### Reasons for switching to WebinarJam Zoom meetings and zoom webinar just did not have the functions to closes sales during the webinar like webinar jam did. Closing sales to our membership platforms are very important --- ### Easy to use but bad streaming quality destroys everything - Overall rating: 2/5 - Reviewer: Toni D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered WebinarJam is a good webinar tool but it lacks the most important thing in a webinar. A good streaming quality for the viewer. We have noe had severeal webinar and the customers are pleased with the webinar tool itself but everybody is complaining about the streaming qaulity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros WebinarJam is fairly easy to use and has both sales and marketing functionality within. A big plus for the ability to create different landingpages. It is easy to create several automated replies to registrants that goes out based upon your chosen settings. The software is easy for other to learn and the user inerface is easy to understand. #### Cons The resolution on live webinars are not good at all. In order to get any good quality on the live streaming, you have to use 720p or 1280x720 in screen resolution. This does not cope well with many of our software and our clients have complained a lot on this when participating on the live webinar. A feature that is lacking is the ability to fast forward/back when watching replay using their own tool. This means that we have to download the webinar and place it on a different webpage and use other movieplayers. When they provide with an on demand functionality, the least I expect is the ability to jump to sections in the webinar. There are only one person that can enter the admin tool and create webinars. You are only allowed to have one admin user. When the plan is to have several webinars and many may be at the same time, we have to have the option to have several admins that can create webinars. The live screen itself is filled up with empty space that reduces the size of the shared screen. When showing functionality in a software, we need the whole screen so that the viewers can see everything in correct size and not minimized. The support is only by email, and they very often answers generic answers although the questions are specified. There is little understanding of the problem and just on resolution it took many emails back and forward before I could get a proper answer. #### Reasons for choosing WebinarJam With promised HD quality, nice price and many participants within packages, we decided that WebinarJam met our needs for webinars. #### Reasons for switching to WebinarJam Because WebinarJam promised HD Quality and the price was good. --- ### Good but Can be Better - Overall rating: 3/5 - Reviewer: WENDY C. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we have a love hate relationship with Webinarjam. We do not expect a perfect webinar software but we do hope there would be better enhancement as the pricing and quality should reach a certain balance. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros During the pandemic, this software came to us like God-sent from heaven. At the beginning of the pandemic lockdown, my company depended heavily on the use of Facebook Live to conduct free webinars. Not until we came across this by recommendation from our marketing consultant, it was a total life changing experience. One of the best things this software provide is that you can customize your own landing page! We are a small startup company and we are still trying to get ourselves familiar with all webinar platforms. And yet, WebinarJam offers a great way to build your own landing page seamlessly. It is easy, beautiful and direct to use. You do not need a graphic designer to help you with the designs as they have a variety of templates for you to choose from. I think it is a life-saver as I am not a creative person in designing and their templates are just easy to use. Also, I love the fact that Webinarjam offers a real time chat feature, polls, ability to mark the "QUESTION" for speakers to pay attention to and also the show of the QR scan for participants to register. #### Cons The installation of Pixels can be a bit confusing. As each webinar being conducted means you have to reinstall the script to your connected site. It will be a hassle as we are using Wix and the installation of pixels from Webinarjam to Facebook and Wix can be a bit confusing. But they do provide the ease of splitting the leads so that you get to know the data of your registrants who have registered, attended or left the webinar. Moreover, I dislike the fact that not all mobile models are able to access to our registration forms which created some confusion for them causing us to lose of registrant numbers. The streaming ability might not be up to the par as well. As we tried to stream our webinar through Webinarjam and Facebook, and yet we found out that the resolution from Webinarjam is way more pixelated and therefore we had to direct all our participants to our Facebook Group instead. Customer support is good but if they could faster respond to us would be even better as submitting a ticket might take a day or two to receive a feedback. Hopefully, there would be a 24hour support window for customers. #### Reasons for choosing WebinarJam Because it was recommended by our marketing consultant #### Reasons for switching to WebinarJam Demios streaming ability can be limited. #### Vendor response Thanks for sharing your experience with WebinarJam! We're thrilled to hear it's been a game-changer for your company. We've made significant improvements based on your feedback and hope you'll consider giving WebinarJam another try! Replied March 2024 --- ### WebinarJam in a Jam - Overall rating: 3/5 - Reviewer: russ w. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. WebinarJam allowed me to broadcast to a captive audience and interact with viewers. It was not as expensive as GoToMeeting and other products and seemed to have a lot of potential for the future. There were upgrades which promised more than could be delivered, and functionality which I was counting on disappeared. For example, a big reason for paying to upgrade was the ability to stream live to Facebook. This disappeared for unexplained reasons, and they kept saying that they were working on it, and blaming Facebook, but it never returned. A second problem was that the ability to stream your webinars to your own Website disappeared. After a couple of years, it seemed obvious that the company's owners were putting more and more of their effort in providing evergreen pre-recorded webinars and were launching a New Product that was a Content Management System and Funnel Building product, and little attention was being paid to upgrading webinarjam. The people who had originally been involved with promoting the product and supported in weekly broadcasts disappeared, and the lag issues never improved and now there seem to be connectivity problems. The scope within which you can use the product seems to have shrunk, and I now use other products which allow more presenters and are cheaper. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros It gave me an alternative to GoToMeeting, and seemed to offer great flexibility, and features important to marketers and people offering training. #### Cons The lag between broadcasters and receivers. Small number of Presenters, and the failure to maintain integration with Facebook Live. I feel like the owners just moved on to developing other products. #### Reasons for choosing WebinarJam Originally, WebinarJam seemed to hold out more promise for future expansion, but instead features were dropped and the company moved on to promoting other products which were more lucrative. #### Reasons for switching to WebinarJam Cost Savings and new innovative features and the promise of future developments --- ### Do not buy this webinar system, you will lose lots of money and get no support! - Overall rating: 1/5 - Reviewer: Brian S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered We used WebinarJam because they market that it's easy to use and effective. It all sounds good until you spend so much money on marketing to send clients to the WebinarJam system and prospects complained every week that they could not view my video, they got booted off the webinar, prospects were not able to log into the webinar and so much more. I put out a support ticket on this issue and no one responds back. They have poor customer service. Don't waste your time on these small webinar companies. We went back to Zoom and so glad we did as Zoom has the infrastructure to run effective zoom and webinars and have the team and experience to help when something goes wrong. We spent so much money monthly on marketing dollars to get people to our webinar and WebinarJam made us lose so many prospects and money. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The Evergreen platform is a good idea if it works properly. #### Cons Prospects were not able to log in, people got booted off the webinar, administrators had a hard time starting a webinar and their support system was horrible. We lost so much money relying on this system for our webinars. #### Reasons for switching to WebinarJam Lost too much money losing prospects and no help from their support team. #### Vendor response We're truly sorry to hear about your negative experience with WebinarJam. We've taken your feedback seriously and have been diligently working to improve our platform and support services. We understand the importance of reliability and customer satisfaction, and we'd like to invite you to give us another chance. We've made significant enhancements to address the issues you encountered, and we're confident that you'll find a much smoother and more reliable experience now. Replied May 2024 --- ### Webinar Option that Delivers Automated Experience - Overall rating: 5/5 - Reviewer: Trish G. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered I would recommend. It was a good option and looked great from the consumer / user side. Allowed us to drive attendance and user flow much easier than having to physically be on the webinars ourselves. Overall happy with it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Software has great features that allow for “live” looking webinars. Was a great option for my company to use to run frequent webinars without having to be on the webinar. We used pre recorded videos. Follow up features and reminders worked well. Overall I was pleased with the software. #### Cons The set up was a bit complicated. Had to get my agency to help figure out the technical end so that it worked correctly. #### Reasons for switching to WebinarJam Needed something with more features and ability to run automatically. #### Vendor response Hello Trish, Thank you for sharing your feedback and giving WebinarJam 4 stars! We're thrilled to hear that you love the feature that allows you to mimic a live webinar for your clients. Your experience with the setup and learning process is valuable feedback. We are committed to consistently creating positive experiences for customers like you, so you can continue doing what you do best and serve your clients in the best way possible! Replied February 2024 --- ### Get more & more features that actually drive you towards your end goal - Overall rating: 5/5 - Reviewer: Narendra Kumar K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered I was into the E-learning industry 2 years ago and we believe Webinars are the ones that help us improve our brand presence and also allow us in building the sales funnel for us, however, it is not an easy task to go live every day, we need a platform to do it on behalf of us and webinarjam is the right solution for us, we can stream 2 webinars parallel without even people knowing it. it is something that amazes us and we follow it regularly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Running a live webinar without you being on the live is a pretty good feature from webinarjam. you can record a video and you can create a scenario like a live and stream it. access to the live chat based on your need, sometimes especially in live sessions you don't want a negative comment or negative feedback on your product or service etc. you can keep moderate those type of comments and as well as you can hide them from other users. Not only these there are lot of features that will actually help you in building the reputation that you are looking for with this webinarjam. #### Cons The chat delete option, Yes, Webinarjam don't had a feature to delete all the chat at once in the dashboard, you need to delete one by one which is a time taking process. However, remaining features are pretty good ones. #### Vendor response Thank you for sharing your positive experience with WebinarJam! We're glad to hear that you find the platform helpful for running live webinars and managing chat interactions effectively. We'll take note of your feedback regarding the chat delete option for future improvements. Replied February 2024 --- ### It's Good, but... - Overall rating: 4/5 - Reviewer: Kristine H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered WebinarJam has been okay overall. I rarely have technical issues, but some of the cons are BIG issues for me and have our company researching new platforms. We've had to add a second account to overcome some of these problems, and now we are looking at a third which has prompted our look for a platform that can meet our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros WebinarJam is easy to use from an attendee perspective. The pre-formatted landing pages are fantastic. The pricing is very affordable. I like that you can share handouts with attendees during the presentation. #### Cons There are multiple things that I dislike. Tech support is slow when you experience an issue and timeliness when you have issues with a webinar is extremely important. I don't like that I don't have the option to allow late attendees on WebinarJam like I do for EverWebinar - which creates a host of problems when you work with doctors who often run late due to patients. My attendees don't have the ability to fast forward or rewind the recordings which means I have the additional step of downloading the recording and then uploading the recording to YouTube. I really dislike the 30 minute wait between webinars, which is a scheduling nightmare in an of itself. When I originally signed up for WJ there were no limits to the number of attendees and now there are... which stinks. I'd also love the ability to add more registration options, not just name, phone, email... #### Reasons for choosing WebinarJam Price and unlimited attendees #### Reasons for switching to WebinarJam The price and unlimited attendees. --- ### Jury is still out.... - Overall rating: 3/5 - Reviewer: Jodi H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered It's not plug and play! My experience has been laborious and stressful. I am working diligently, and have been for 2 months, to understand how to pull off a webinar with no issues, but haven't yet. That is a whole lot of effort with very little return. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The reporting is what separates Webinarjam from the other platforms being used like Zoom. #### Cons The training. It is baffling that a webinar company does not have a single teaching webinar on their product. Instead you have read the directions that read like a tech manual. It's not good. In addition, because there is no call in support, problems cannot be fixed when you are experiencing them. I sit in on the QA sessions, which are helpful for general issues, but not specific to individual issues - which seem to be vast. Tied with training is the inability to customize or expand the registration page. For novices, we are lost when we hear terms like API ( we hear blah blah). All I need is a few more fields... why does it have to be so complicated? The guys who do the Q&A session are nice enough, but you can tell they are techies, when the people on the phone are not. It's speaking two different languages. #### Reasons for choosing WebinarJam I had to purchase Webinarjam because our CE accreditation authority would not accept Zoom or any other "meetings" software. I did some research online, and Webinarjam got good reviews - it was a crap shoot. I think for the technical savvy user, it might be easier, but for the novice - it's painful. I held a webinar last week with 2 presenters. The audio issues were sporadic and unexplainable. The questions I got from the tech team are vast and I probably won't be able to answer them. I am hopeful, but the jury is still out on my overall feeling about this product. --- ### Worst customer service & glitchy platform around - Overall rating: 1/5 - Reviewer: Wendy S. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Horrible. Lost sales from using this platform. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The features of this product are glitchy beyond belief. One of the most important components (confirming a correct time) was not working for my last email for 6000 families & when I tried to get support to fix it, I emailed customer service department & submitted tickets AND sent instagram & facebook messages with NO RESOLUTION. The confusion my clients had over the time of the webinar created so much extra work & definitely prevented sales from happening. Am still in disbelief that webinar jam does business like this. They'll take your money for annual plans but then do NOT come through with customer service. Now that my webinar is finished, I'l be looking into getting a refund & cancelling my service & will be looking into easy webinar or zoom. #### Cons Glitchy software, Said the new 4/0 would be better, it's not. Time confirmation doesn't work (confirms London time, not PST - very confusing to students), emails not reliable (almost half of my students said they never got emails from the platform), so many to list. Customer Service is the worst I've ever experienced & I work with approximately 10 online platforms to run my online education business. #### Reasons for choosing WebinarJam A fellow educator used it & then also ended up switching because it was an awful platform & awful customer service. --- ### Easy! Affordable! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Human Resources - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered I plan on using WebinarJam for three things: (1) marketing for customers for [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] is connects job seekers with a sharp, well-trained, highly effective personal recruiter to work with the jobseeker step-by step to get them employed. This is nothing like straight out of the box "career coaching" and it is not help with "resumes" (although it includes that) or some random job seeking program. It's having a PRIVATE RECRUITER working for the job seeker. Sourcing jobs that might be right for the job seeker. Networking on behalf of the job seeker. Guiding the job seeker in a successful salary negotiation. (2) delivering instruction to [SENSITIVE CONTENT HIDDEN] clients. (3) creating marketing webinars for my clients to promote themselves. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I found it easy to use and how amazing my webinar looked -- not just the actually webinar but all the ancillary materials look very high-end, well beyond my skills in creation of marketing materials . #### Cons Trying to think of something really -- but I like everything so far; setting up a webinar is easy. Doing it, is easy. And the tracking of information on participants is easy as well. #### Reasons for choosing WebinarJam What Zoom would offer and what you offered were very different. Just software v. a complete package to create webinars that could drive sales. --- ### Fantastic video conferencing - Overall rating: 5/5 - Reviewer: Sam C. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WebinarJam is really an excellent software for organising video conferences and webinar #### Cons No, I haven't faced any inconveniences so far. #### Vendor response Thank you for taking the time to leave a positive review. We are thankful to be your go-to webinar service and help you reach more customers. Replied December 2023 --- ### Outstanding and comprehensive information delivery and client satisfying system. Evergreen too! - Overall rating: 5/5 - Reviewer: Joseph C. - Industry: E-Learning - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's not just the software. The creators are truly experts in the field. As a professional consultant that is expected to be ahead of the curve, I am surrounded by truly accomplished and relevant industry leaders. Meaning that my search was likely intended to achieve very similar results as anyone that would typically become one of my clients by watching one of my webinars. Which because this product is created for today's evergreen and create once deliver 24/7 scale to freedom I have modeled a 7 figure business that literally takes a weekend of hard press work up to six weeks of part-time effort to complete. That will then do the rest of the heavy lifting. Ideal for coaches, trainers, infor product makers, workshops, lead generation, networking, team meetings and the list is as big as your imagination. #### Cons my only con.... keeping it real and such... is some of the people that are getting famous by the leaders of the company tend to be clicky... and fail to recognize those of us that come from a different culture such as law, professionals of other sectors, and so on. They love to talk about millions in sales and sales sales... sales... when those of us with truly professional credentials expect without hype to make millions or frankly, billions... and never once have to speak about it because our clients aren't in that state of mind. So, even in a post like this one where i'm tryig to leave an accurate con...I still refer to the crazy amount of money you can make if you learn what I've learned and you use the models the way that are intended. Of course that's what I spend much of my time consulting clients on. --- ### Webinar Rocks - Overall rating: 5/5 - Reviewer: Stella K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered In general it has been smooth sailing. Up and running quickly and it is really a valuable tool that has made the mental health webinars we provide so easy. Being a small organization, this makes this process stress free! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The best thing about webinarjam is the ease with which you can learn to use it. I have had some questions but, in general it has been pretty straightforward. In addition, the options and the templates are really cool. It runs smoothly, especially after the upgrade which removed the lag between speaking and it being transmitted. I take minutes to set up a webinar and the fact that I can now have so many presenters and users - it rocks! #### Cons I have had a few people say that they did not get the email with user and password or the confirmation and reminder emails sent to them. Not sure if that is a user issue. And, I prefer picking up the phone and speaking to someone in customer service...that is just me. I really, really would like to see all the scheduled webinars in the order of delivery schedule or alphabetical by name - when I want to - versus when they were created. Maybe be able to sort that page based on preference? With so many different webinars listed it would make it easier to find the one we are looking for. #### Reasons for choosing WebinarJam Your marketing convince me...but all the features! #### Reasons for switching to WebinarJam Price and simplicity - as well as all the lessons that came along with webinarjam. --- ### I love WJ, it's a great software and will still rise to greater heights in the time to come. - Overall rating: 4/5 - Reviewer: Amir R. - Industry: E-Learning - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, great support, Great interface, Great website templates (which I don't use, I am using Clickfunnels) #### Cons - Some features available in the old WJ are not available in the new (like that admins can see who (by name) is attending live during the webinar. - No support for 3rd party AV equipment which is essential when using WJ professionally ( I had bought an expensive 3rd party card (BlackMagicDesign) to be able to use my SonyA6300 for HQ image during webinars - then chrome automatically updated to the newest version in the background (which cannot be prevented by any means) and suddenly my whole setup didn't work anymore - it took me days to figure out the it was the newest chrome update together with the WJ chrome plugin that caused by camera not to be selectable in the WJ Live Room testing.) - I would prefer to be in touch with 1 customer support team member instead of 5 different ones (I know there is a trade off between responsiveness and # of support people involved but in my last support request I was in touch with 5 different people.) - No backup of Webinars // No Undo option if webinar is deleted accidently - No (automatic) mass signup of a list of people to a new webinar - No transfer of a list of users from one webinar to another (People who register to a webinar sign up for a ongoing series of webinars, now if I change the schedule or anything I have been advised to create a new webinar of statistics will not work properly) --- ### Simplification & Efficiencey in a Nutshell! - Overall rating: 5/5 - Reviewer: MJ G. - Verified reviewer: Yes - Product usage: Used other for less than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered So much business leverage, analysis, and reach. I was really able to diversify and even create new products with the ability to scale almost instantly. These software services are really invaluable tools that exponentially help my business grow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super user friendly but thinks of EVERYTHING. Any issues or leverage points, it's got you covered on all bases. I love how intuitive and detailed it is. But at the core, for everything that it's capable of and all that it's got to offer it's pretty simple and easy to learn. #### Cons If I had to be picky, there's a slight (and I mean very slight) learning curve. You have to look at this from the perspective of how much am I looking to accomplish? When you put it into ration, the learning curve is nothing compared to what you're capable of doing thereafter. --- ### Terrible Support - Overall rating: 1/5 - Reviewer: Simon P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used other for less than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Terrible. At this point, I wouldn't recommend it or use it again. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It is a good tool once you understand it, but learning to use it is a frustrating experience. You can watch a 2.5 hour training video - but you can't rewind - so if your connection drops, YOU HAVE TO START AT THE BEGINNING! I asked them to make it available to watch on demand and in a format, so you don't have to watch in one sitting, but got no joy. Why do they make it hard to use their service? #### Cons Terrible support. The platform wasn't working properly. I emailed them several times (pre-covid). when they finally responded, I could log in to get the reply! I told them that password didn't work and I couldn't reset it: They kept sending me the password!!!!!!!!! When I kept telling them the password doesn't work and I can't reset - their system didn't let me. They didn't respond to my request for a refund #### Reasons for switching to WebinarJam Terrible customer service. --- ### Prepay, but absolutely no service when it doesn't work. - Overall rating: 2/5 - Reviewer: Delia C. - Verified reviewer: Yes - Product usage: Used weekly for less than 6 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Seems to work most of the time. No attendee downloads. Fairly simple to run. Can upload powerpoint for presentation reducing required bandwidth. #### Cons Last night it went completely psychotic: 125 people on a webinar and it started replaying 6 seconds of my talk over and over. Then it disconnected me. I logged back on and it started looping it again. By the end of the time 19 people were there. I'm now handling complaints and a loss of income. I attempted to contact Webinarjam and after 20 minutes found a phone number. The phone message does not accept incoming calls but gives you another website address to get help. There, I finally found where I could file a ticket. There is no communication with the company other than that. I got an absurd response 12 hours later that said they suspected it was MY internet or computer that was at issue...uh. no. I have conducted over 200 webinars over 3 years and never had a problem like this. I also have 2 more webinars this week and no hope that anyone will respond. You prepay so if they don't perform as promised you are simply out of luck. --- ### Big Promises Failed To Deliver Due To Technical Issues - Overall rating: 3/5 - Reviewer: Dario C. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Disappointing and frustrating, as I thought it be a great solution to have to hold Webinar, but turns out they have Technical Issues that need a: fixing or b: improve their technical setup on the backend, when someone tries to hold a Webinar with Guest Presenters, because it is not working. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The ease of use to setup my Webinar, it took less than 10 minutes, even when choosing the more advanced setting option. #### Cons 1. Technical Issues with it, when I entered the Room as the Host, my Guest Host's where not able to join in, instead they ended up in a different Webinar Room. When I re-started and tried again, and clicked on the link to join the Webinar Room where it was supposed to be with my login details, I ended up on an error page. Never in my life with other Webinar Platforms I had issues like that before, as a Result I had to quickly change the Software I had to use, in order to hold my Online Summit, very frustrating experience, which is why I cancelled my Trial! --- ### Love it but don't want the changes - Overall rating: 5/5 - Reviewer: Kelly Q. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Was great, but feeling extremely disappointed with the changes which don't appear to be beneficial to my business at all. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I found the set up of my Everwebinar webinar easy and love that it runs in the background of my business to continue bringing in leads and revenue #### Cons You are currently forcing a change that means I can no longer run my webinar as is, that I need to join another paid platform or have Youtube branding on my video and shifting it will ruin the data and success of my current funnel. I also have not had any response to help with this issue or whether I can keep it as is. --- ### Full of great features but support lets it down - Overall rating: 3/5 - Reviewer: Justin M. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. On the face of it, it does what we want. However, it doesn't always fulfill the promises. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I like that the pricing structure is not based per viewer and that it is incredibly easy to set up and run. #### Cons Support are very weak. Take a long time to respond. Quite buggy email system, would not rely on this. However, they make it difficult to use your own with the unique links. #### Reasons for choosing WebinarJam Because of the pricing structure. #### Reasons for switching to WebinarJam We wanted to move away from Facebook and the distractions there. #### Vendor response We deeply regret the challenges you faced with WebinarJam and want you to know that your feedback is invaluable to us. Rest assured, we've been actively enhancing both our platform and support services to ensure a more seamless and satisfactory experience for all users. We understand the significance of reliability and customer contentment, and we extend an invitation for you to revisit our platform. With substantial improvements implemented, we are confident you'll encounter a significantly smoother and more dependable experience this time around. Replied May 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/webinar/webinarjam-profile/reviews/?page=2) --- WebinarJam Reviews, Pros and Cons - 2026 Software Advice