--- title: "HostGator Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HostGator. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HostGator is a good fit for you!" source_url: "https://www.softwareadvice.com/website-builder/hostgator-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Virtual Private Server Software](https://www.softwareadvice.com/virtual-private-server/) / [HostGator](https://www.softwareadvice.com/website-builder/hostgator-profile/) / HostGator Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/website-builder/hostgator-profile/) Reviews [Alternatives](https://www.softwareadvice.com/website-builder/hostgator-profile/alternatives/) # HostGator User Reviews ## Reviews summary - Overall rating: 3.7/5 - Total reviews: 66 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.4/5 - Value for money: 3.6/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 28 reviews (42%) - 4 stars: 13 reviews (20%) - 3 stars: 13 reviews (20%) - 2 stars: 3 reviews (5%) - 1 star: 9 reviews (14%) ### Most mentioned pros - What I like most is the use of CPanel for the management of all features it comes with. - personally I am using there dedicating windows server which they setup for me very very quickly and the pricing is also average not high and the uptime for me is great. - Like Bluehost, It comes with all the essential set of features such as free 1-year domain registration, free SSL certificates, free email, and one-click WordPress install. ### Most mentioned cons - Finally, without warning they suspended my ability to update anything without sitescan. If you are a newbie and have one site. - So all of a sudden after 5 years, I have 2000 pieces of malware on my WP sites. - My trial was quick because I did not see very convincing solutions that would make me switch to its offers. ## HostGator customer reviews Showing reviews 1-25 of 66 (page 1). ### Hostgator is a great hosting provider. - Overall rating: 5/5 - Reviewer: Muhammad Aamer K. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Hostgator is great and i highly highly recommend this because they provide a good support which i always need. Then some of the other things that someone consider while choosing a hosting company is server uptime, server setup and then the pricing. personally I am using there dedicating windows server which they setup for me very very quickly and the pricing is also average not high and the uptime for me is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From my 5 years of experience in the web development i have found hostgator one of the best hosting providers things i like the most about hostgator is everything is crystal clear here. They provide a instant support by chat and call which is a great thing when it comes to hosting. The pricing is also kind of good as compared to other providers #### Cons Everything is good for me but i thing the shared hosting has a little bit of inconsistency in the uptime of shared hosting. --- ### Best Hosting Company - Overall rating: 5/5 - Reviewer: Sodiq Y. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have hosted all my websites and blogs on HostGator. I also built different blogs and websites for clients big and small. In many years of using the product and hosting and designing blogs works for people around the world, I have hardly had someone tell me their issues were not resolved through their amazing support chat. Also, while it takes some practice to master using the different tools on their control panel, it gets easier the more time you spend working on the platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HostGator is a great hosting company for hosting and building websites with all the necessary support one can get. When you talk of prominent web hosting companies out there, HostGator always makes the list. This is because nearly every web designer uses it to host their websites or blogs. With HostGator, creating a professional website with a peace of mind that one would probably not get elsewhere is assured. With their swift customer support, it is hard not to have your issues resolved within a single chat. #### Cons Like all other products HostGator has its little hitches. For instance, their rate of down-time is increasingly becoming worrisome these days. Something that was unknown to the company since knowing them. Apart from this, the HostGator should also have a security product against malware that is affordable, the current one is expensive. #### Reasons for switching to HostGator Because their customer support service was terrible, I had to dumb them. --- ### worst service of my life - Overall rating: 1/5 - Reviewer: Michel L. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros no tracking. Very slow to respond staff for a business like mine. #### Cons no serious follow-up to my request after 6 days. I want my access. I have provided all my proof of identity and you tell me to do it as quickly as possible after 6 days? 6 days? Really? Your servers are located or in the world please. --- ### Useful, yes. But expensive and not so friendly for beginners. - Overall rating: 5/5 - Reviewer: Angel G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Functionality: 5/5 #### Pros HostGator allows you to have overall control of your site and domain. - You have access to Wordpress in which you can (kind of) easily develop a nice professional looking website for your business. - You also have the corporate e-mail feature, which gives you an improvement to your corporate image. Of course HostGator includes platforms to check your inboxes in case your e-mail is not linked to any other popular service. - In general, the cPanel gives really useful features in the technical aspect. Backups, access to codes, files, creating new corporate e-mails for new team work members- - Also important, cPanel has great and essential mailing features such as automated responses, address importer, and mailing lists so you can have control over your mailing leads or clients in the same place you control your website. - Customer support chat is effective in case you're having difficulties. #### Cons - Pricing is probably the weakest HostGator's point. Kind of expensive deals even for shared hosting plans. Also add some important payment features like other website builders, security and SEO tools, between others. - Is almost sure that you're going to have problems learning to use this service if you're a newcomer. Of course you have costumer and technical support, however, cPanel takes time to understand. Between the mailing management, domain management, and the website builder, beginners are gonna need some patience to get along, despite it sounding easy at first by just saying "hey, get your domain and build your page here, simple". --- ### Hostgator - Overall rating: 5/5 - Reviewer: Ismaël Huberson C. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros If you are looking for a fast, efficient and cheap web host, then Hostgator is the solution. #### Cons The upsell on hostgator is way too much incentive. --- ### Decent hosting for small websites - Overall rating: 3/5 - Reviewer: radoslav i. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If you are looking for cheap and great opportunities to start off with your WordPress website, Hostgator is a decent choice. They offer good hosting plans for the price you pay and help you maintain your website, until you decide to end your term and move from them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Hostgator has good support. They may not be fast, but they can really try to help with each of your queries (depends on the person who holds your ticket). They offer pretty decent plans, which can be helpful for newbies to make a choice and host more than 1 million websites, which can make you feel safe and trust them. #### Cons While Hostgator has some great features, they have problems with their servers. The loading times are often slow, and the downtime is more than what someone could wish for. #### Reasons for choosing HostGator Hostgator seemed really nice and despite the rumours how bad they were, I thought to give it a try for one of my clients. It seemed as a good choice for a website that gets 100-150 daily visitors. #### Reasons for switching to HostGator Hostgator is a close competitor to BlueHost, even though BlueHost pays WordPress to be featured.. --- ### Hostgator is not a good host - Overall rating: 2/5 - Reviewer: PAUL O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered I wanted to make sure that my review was accurate so I went to their website to check on the pricing and the website was down. That pretty much sums up my experience with Hostgator. Before they were acquired by EIG in 2012, I felt that Hostgator was one of the best hosts on the internet. Their service and quality has declined dramatically since then. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros They have good pricing and for a single website and you are restricted by budget, then they are good. #### Cons The amount of down time our clients have had is not ok. We deal with many clients and have had to move them from Hostgator to other hosts depending on their budget and needs, but pretty much any website that we move from Hostgator experiences better uptime as soon as they are moved. The support staff are not helpful and seem to be reading from an updated set of notes. When you move to the very high tiers then you get to deal with the "proper" support guys who can actually help and answer questions. But I don't want to have to deal with the VPS guys for every issue that we face. --- ### Since I started using HostGator to host my domain and manage my DNS I have never regretted! - Overall rating: 5/5 - Reviewer: Rono K. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered HostGator allows me to link all of my domains and manage their DNS records on one platform. I have surely scaled thanks to HostGator! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how HostGator is quite cheap and offers a wide range of website hosting and domain management solutions. #### Cons I do not like the way HostGators C-panel can be quite complex for the less tech savvy clients. --- ### Security is a concern - Overall rating: 3/5 - Reviewer: Ricardo C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Lacking in cyber security. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The service itself works great. The response time of their servers are fast, and load webpages with ease. #### Cons Security seems to be their least priority. My cPanel was hacked into and MySQL databases were poisoned. Someone was hosting their website on top of mine. No 2FA. #### Reasons for choosing HostGator Price and features #### Reasons for switching to HostGator More features like Cron Jobs --- ### Quality hosting service by HostGator - Overall rating: 5/5 - Reviewer: Vishal J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered We used their hosting services, shared hosting as well as cloud hosting plans. Multiple websites were hosted on a single account. Performance was satisfactory and overall management of websites was good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Hostgator offers quality hosting service on Linux platforms and provides cPanel for managing the website. They also offer cloud hosting plans for high performance websites. Server uptime performance is good and overall websites hosted on HostGator perform well. They offer competitive pricing on all the plans and offer good discounts on long term plans. #### Cons They offer most features and functionalities. Nothing that I did not like about this software. #### Reasons for switching to HostGator For performance issues, we shifted from our previous hosting provider to HostGator. --- ### Hosting con todo lo que necesitas para empezar tu proyecto - Overall rating: 5/5 - Reviewer: Juan M. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Llevo años utilizando Hostgator para lanzar proyectos personales hasta que empiezan a requerir grandes recursos. Es perfecto para empezar, pero requiere en ocasiones tener algún conocimiento técnico para solucionar cosas que el soporte no es capaz de ayudarte a solucionar. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Dispone de un panel de control global que permite acceder y configurar todas las funciones necesarias, además de contar con autoinstaladores de aplicaciones desatendidos que facilitan el uso del servidor. #### Cons El soporte y ayuda que ofrecen no siempre está a la altura, ya que dependiendo del agente que te toque hay unos que controlan más que otros dependiendo de la consulta. #### Reasons for choosing HostGator Es más económico y ofrece todos los servicios necesarios para emprender. --- ### One of the best Hosters - Overall rating: 4/5 - Reviewer: Mohammad A. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Not the best and headache in mail hosting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros HostGator is a stable and trusted hoster, shared bundles are very cheap. #### Cons HostGator has a wide range of IP Addresses and most of them are recorded as a blacklist, HostGator has a bad reputation for spam. --- ### Gator super - Overall rating: 5/5 - Reviewer: osvaldo w. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Gator Website Builder e o Gator e-commerce são recurso que eu gostei muito e o atendimento rápido. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Facilidade de uso Gator e-commerce é super amigavel para usuaruis iniciantes, sem necessidade de ser expert, Integração, ferramenta de marketing SEO #### Cons Recursos limitados na expansão de negócio #### Reasons for choosing HostGator pela fama que tem #### Reasons for switching to HostGator barato no principio e caro depois --- ### I love hostgator - Overall rating: 5/5 - Reviewer: Frederico M. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered I have been a Hostgator customer for 9 years and I love the company. I can say that they offer the best service. I've never had any problems with the hosting, emails and features they offer. Just joy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy and intuitive hosting platform, attentive and competent support, it makes my job a lot easier, endless possibilities for project development. #### Cons I would like to have the option to renew for another 3 years always following the new user value. When the 3-year period ends, the plan doubles the value. To continue with the affordable value of the new user I have to hire a new 3 year hosting and migrate all the content to this new hosting. In my view it would be unnecessary work if I had the option of recurring renewal without making the plan so expensive and maintaining loyalty. #### Reasons for switching to HostGator I made the exchange due to the hosting value and I don't regret it. --- ### NonProfit User - Overall rating: 4/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was using this for spreading information and not for commerce or sales. For what I needed, it functioned well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The templates are easy to use and understand how to use to develop a site rather quickly. #### Cons The features of the templates are not plentiful, but adequate, especially considering the cost. Not being able to easily import a site into the hosting was disappointing. #### Reasons for choosing HostGator Cost and ease of use were the main factors. --- ### De los mejores hosting calidad/precio - Overall rating: 4/5 - Reviewer: Juanito O. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mi experiencia a nivel general ha sido muy buena, lo recomiendo. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Me encanta que es un Hosting muy completo, tiene una gran relación calidad precio. El soporte es muy rápido y te ayudan en todo. #### Cons Me gustaría que tuviera mayores opciones de pago. #### Reasons for switching to HostGator Por el costo más competitivo de hostgator, relación calidad/precio. --- ### Horrendous customer experience - Overall rating: 2/5 - Reviewer: David B. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I used to use it for hosting. Now I use it only for domains. I made the switch over to Digital Ocean due to the very poor customer service. It accomplished its most fundamental features, but never in a way that was pleasant. #### Cons Rather than empowering users, they tried to nickel and dime me for things like SSL certification, which is made complicated, expensive and annoying to manage. Lately I just attempted to update my personal information and one of the dropdown fields straight up did not work. At all. I couldn't successfully update my information so I contacted customer support. They were not technically literate or precise and they updated the information incorrectly. --- ### Bad Company - Overall rating: 1/5 - Reviewer: faisal r. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Worst company to take hosting dont care #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Website only remain up for few mins and goes down several times every hour #### Cons Website only remain up for few mins and goes down several times every hour --- ### The Best Bluehost Alternative - Overall rating: 5/5 - Reviewer: Bilal K. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Like Bluehost, It comes with all the essential set of features such as free 1-year domain registration, free SSL certificates, free email, and one-click WordPress install. #### Cons Cloudflare CDN isn't included in Hatchling and Baby plans. It's only included in the Business plan. --- ### Es un buen hosting - Overall rating: 4/5 - Reviewer: Antonio S. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Es un hosting barato y asequible para muchas personas, lo cual es también una ventaja en estos tiempos, logicamente no está destinado para todo tipo de webs, o al menos es la sensación que me da, quizá dependiendo de la web que se tenga, no sea la mejor opción #### Cons Está dedicado para páginas hechas con worpress y páginas "estáticas" y eso en estos tiempos considero que es un error... A mayores el servicio técnico no es que atienda de forma muy humana y empática... --- ### One of the easiest control panel for website management - Overall rating: 5/5 - Reviewer: Anup S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostgator is one of the easiest and quickest control panel to manage your website and Domain Names. No complaints! #### Cons There is nothing not to like about it. It provides functionality as it suggests. --- ### Not bad if you know your stuff - Overall rating: 3/5 - Reviewer: Steven L. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Was very so, so. communicated with support members on same issues multiple times with multiple people and took forever to get results with simple things that i ended up figuring out myself during the 2 hour chat #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Price was good for what it was and you were able to control alot through the control panel. maybe to much if your not a developer as you may get lost or mess something up and good luck getting anyone to fix it when everything is 3rd party apps #### Cons Ease of use and customer support. i would contact about same issues repeatedly and not get results for hours and hours --- ### hostgator - not a good hosting provider - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered After 5 years of Hostgator, I have finally removed all of my sites and emails off their services. When I first started, they were reasonably priced, but they kept upping the monthly charges for shared hosting. At one point, I quit and started all over again to get a better rate after asking them to honor my old pricing. And again. Price creep. Their service levels have tanked. If I have an issue, then it's about an hour from my day with someone whose level of knowledge matches a boomer. IE none. Missing emails. Recently, emails sent from accounts disappear into the unkown. Emails being received are lost. Nothing in spam folders... Viruses. So all of a sudden after 5 years, I have 2000 pieces of malware on my WP sites. I update all the plug-ins etc., passwords are 'impossible' to break, and I don't use any dumb scripts. So all this malware has managed to breach hostgator's software, and they want me to use sitescan at $400? Right. Finally, without warning they suspended my ability to update anything without sitescan. If you are a newbie and have one site. Go for it. Otherwise, stay away. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros At first they were great. Cheap. Easy to use. Good customer service. But this all went downhill fast. #### Cons Sudden large increases in renewal costs after the initial term, hidden charges for add-ons (like domain privacy or SiteLock), and difficulty getting refunds. --- ### Worst experience!!! Never will recommend anyone - Overall rating: 1/5 - Reviewer: Arman D. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros There is no Pros what to mention here? They don't care about uptime, the only pros I will say that at least support is responsive to get in touch to RESOLVE the issue, but never share what was the case, never share if they plan any action to prevent such issues, and their answers are too robotic #### Cons Shity hosting. They state uptime to be 99.9%, but it's not there. From my experience, for the last 365 days, the uptime was around 87%. We pay $300 for a dedicated server, and almost each month, the server is down for more then 1hr, with no explanation. They close the case stating that the server is now responsive and no issue can be found, with no lookback on why it happened, no explanation of the root cause. What they do is to reply, `I understand your concerns regarding the 99.9% uptime guarantee and the recent server unresponsiveness. I have thoroughly checked the server, and it is currently online and functioning properly with no issues detected.` In just the last 30 days, the server went down for already 4 times, one 30 min, one 1hr, another 20 min, and another 2 hrs with no explanation, nothing. And almost all of them happened during the peak business hours. Never will I recommend anyone who takes care of their own business website uptime!!!! --- ### Only real con was performance issues - Overall rating: 5/5 - Reviewer: Tenai S. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It offers plenty of pros like a smooth cPanel, domain name, SSL certificate. It is fairly simple and adapted for creating first website or portfolio. #### Cons My trial was quick because I did not see very convincing solutions that would make me switch to its offers. First, I had problems with performance and did not have support. ## More reviews [Next reviews](https://www.softwareadvice.com/website-builder/hostgator-profile/reviews/?page=2) --- HostGator Reviews, Pros and Cons - 2026 Software Advice