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Resly vs RMS Cloud
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
5 / 5
4.2 / 5
Value for Money
4.9 / 5
4.3 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.8 / 5
4.3 / 5
Last Review Written
February 26, 2025
December 10, 2024
Pros/Cons
Pros
- Love love love that it is true cloud build and design so I can access it from any browser anywhere. Love that I can have mulitple screens open at once.
- We are extremely satisfied with Resly, the ease of operation and the support is excellent.
- Having only used the software for 3 weeks, I am very happy thus far. I love the flexibility it offers and am excited to see how we can maximise results going forward.
Cons
- You'd be mad not to go with Resly - make your life easier.
- Needs more status colours and can't see and letters of the name for 1N bookings. Entering new Direct Bkg not efficient - Need to be able to enter no.
- Sort Order - this appears to be all over the shop. Pls look at display order of charges, agents, rate plans etc.
Pros
- The Help you actually receive @ the help desk. They are always polite, helpful and follow through with calling you back if need be.
- The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful.
- Clean screen and in and out screen are easy to view and understand what is happening in house. Fairly user friendly and I like how their are multiple ways to do one thing.
Cons
- It stays stuck on somewhere in Florida, which is frustrating when you try to tell the weather to a guest.
- There is nothing that I can condider that I am unhappy with or does not meet my needs.
- Not being able to tokenize something and pre auth at the same time. Looks bad when swiping guest card twice.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
