--- title: "24Cevent Software Reviews, Demo & Pricing - 2026" description: "Review of 24Cevent Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/website-monitoring/24cevent-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Incident Management Software](https://www.softwareadvice.com/incident-management/) / 24Cevent Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # 24Cevent Review From $65-$100/month Free trial 2 plans Wondering if 24Cevent is right for your organization? Our Incident Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview 24Cevent 4.7 [(18)](https://www.softwareadvice.com/website-monitoring/24cevent-profile/#reviews) Pricing Starting at $65.00 per user per month ### About 24Cevent 24Cevent is built for the exact moment when things break. Most organizations already have monitoring tools in place. They can detect issues in applications, servers, websites, or infrastructure. The real problem starts after the alert is triggered. When a critical incident occurs, teams often struggle with: • Not knowing who should respond • Alerts being sent but never acknowledged • Losing time coordinating actions across multiple tools • Incidents escalating too late, or not at all • Downtime growing while responsibility remains unclear This delay between detection and response is where incidents become costly. ● How 24Cevent solves this 24Cevent focuses exclusively on incident response and on-call coordination. Instead of assuming alerts are handled, it ensures that: • Alerts reach a real on-call person • Acknowledgment is explicit, not implied • Incidents escalate automatically if there is no response • Responsibility is clear while the incident is still active • Teams can coordinate actions in real time The goal is simple: make sure incidents lead to action, not just notifications. ● What 24Cevent is, and what it is not 24Cevent is: • A platform for real-time incide... nt response • Designed for on-call teams under operational pressure • Focused on reducing response time and missed alerts 24Cevent is not: • A monitoring or detection tool • A help desk or ticketing system • A general team chat or collaboration platform • A mass notification system It complements monitoring and ITSM tools by covering the gap they leave: the response phase of an active incident. ● 24Cevent is used by IT and Operations teams that: • Run business-critical systems • Operate on-call rotations • Have SLAs to meet • Cannot afford delayed response during incidents These teams already monitor their systems, but need certainty that alerts result in fast, coordinated action—especially during off-hours or high-pressure situations. ● Where it applies? Is industry-agnostic, but it is especially valuable wherever technology downtime directly impacts revenue or operations, such as: • Software and IT services • Telecommunications • Financial services • Logistics and supply chain • Manufacturing and operations-heavy environments The common factor is not the industry itself, but dependency on technology and urgency of response. ● The impact By focusing on response instead of detection, 24Cevent helps organizations: • Reduce incident response time • Avoid missed or ignored alerts • Improve accountability during incidents • Minimize downtime and operational risk • Maintain service continuity when it matters most ▶︎ If incidents are already being detected, make sure they are actually handled. See how 24Cevent improves on-call response when it matters most. Wondering if 24Cevent is right for your organization? Our Incident Management Software selection experts can help you in 15 minutes or less. ## 24Cevent User Interface ## Popular 24Cevent Alternatives Main Product 24Cevent 4.7 [(18)](https://www.softwareadvice.com/website-monitoring/24cevent-profile/#reviews) Ratings Breakdown - 4.61Ease of use - 4.67Value for money - 4.69Customer support - 4.72Functionality Pricing Starting at $65.00 per month Get Price Alternative Product [OpsGenie](https://www.softwareadvice.com/help-desk/opsgenie-profile/) 4.6 [(155)](https://www.softwareadvice.com/help-desk/opsgenie-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.33Value for money - 4.63Customer support - 4.50Functionality Pricing Starting at $11.55 per month Get Price Alternative Product [PagerDuty](https://www.softwareadvice.com/it-management/pagerduty-profile/) 4.6 [(220)](https://www.softwareadvice.com/it-management/pagerduty-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.23Value for money - 4.34Customer support - 4.41Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [ManageEngine AlarmsOne](https://www.softwareadvice.com/incident-management/manageengine-alarmsone-profile/) 4.1 [(8)](https://www.softwareadvice.com/incident-management/manageengine-alarmsone-profile/#reviews) Ratings Breakdown - 4.71Ease of use - 4.86Value for money - 4.86Customer support - 4.14Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Site24x7](https://www.softwareadvice.com/cloud-management/site24x7-profile/) 4.7 [(381)](https://www.softwareadvice.com/cloud-management/site24x7-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.50Value for money - 4.49Customer support - 4.63Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Datadog](https://www.softwareadvice.com/bi/datadog-profile/) 4.6 [(367)](https://www.softwareadvice.com/bi/datadog-profile/reviews/) Ratings Breakdown - 4.29Ease of use - 4.12Value for money - 4.28Customer support - 4.52Functionality Pricing Starting at $15.00 per month Get Price ## 24Cevent Pricing and Plans Starting price: $65.00 per month Free Trial Free Version Basic $65.00 per user, per month Plan includes: - Incident alerting and notification - Multi-channel notifications (phone, SMS, email, chat) - Verified phone call notifications - Mandatory alert acknowledgment - Automatic escalation rules - On-call alerting - Centralized incident notification console - Incident history and audit trail - Alert delivery tracking - Team response visibility Read More Premium $100.00 per user, per month Plan includes: - All features on the basic plan + - Incident workflows and automation - Interactive incident handling - Automated incident response actions - Action chaining and conditional logic - Automated data requests and approvals - Post-incident task automation - Ticketing and system integrations - Incident traceability and audit trail - Basic SLA and operational reporting Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## 24Cevent Features - Popular features found in Incident Management Alerts/Notifications Audit Trail Communications Management Corrective and Preventive Actions (CAPA) Investigation Management IT Incident Management On Call Scheduling Safety Incident Management Status Tracking Ticket Management Workflow Management - More features of 24Cevent Activity Dashboard API Communication Management Contact Management Customizable Templates Data Import/Export Data Visualization Email Alerts Event Logs Event Triggered Actions Incident Management Incident Reporting Interaction Tracking Maintenance Scheduling Mass Notifications Mobile Alerts Multi-Channel Communication Multi-Language Multi-Language Alerts Real-Time Notifications Real-Time Updates Reporting/Analytics Risk Alerts Self Service Portal Service Level Agreement (SLA) Management SMS Messaging Templates Two-Way Communication ## 24Cevent Integrations Nagios XI Integration rated undefined from -1 review PRTG Enterprise Monitor Integration rated undefined from -1 review IBM Instana Integration rated undefined from -1 review Dynatrace Integration rated undefined from -1 review Checkmk Integration rated undefined from -1 review AppDynamics Integration rated undefined from -1 review See all 48 integrations ## 24Cevent User Reviews ## 24Cevent customer ratings - Overall rating: 4.7/5 - Total reviews: 18 ### Rating distribution - 5 stars: 13 reviews (72%) - 4 stars: 5 reviews (28%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.7/5 - Customer support: 4.7/5 - Functionality: 4.7/5 --- Have you used 24Cevent and would like to share your experience with others? ### 24Cevent best events and alerts manager - Overall rating: 5/5 - Reviewer: Pablo P. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We were able to improve our monitoring, reducing the SLA and rising our efficiency to avoid service impact in our infrastructure or systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extremely useful for aleting events in business critical companies. Easy to manage incidents integrated with our existing custom Checkmk deployment. Outstanding client service and support. Highly recommended to improve your companies monitoring management. #### Cons When you take the event from the web app it could do the call notification as well. Nothing worrying. --- ### Facilidad y simplicidad de uso - Overall rating: 4/5 - Reviewer: Nicolás T. - Verified reviewer: Yes - Industry: Supermarkets - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Se han resuelto problemas en relación a la consolidación de eventos para la operación de los servicios, y se ha mejorado de manera sustancial el registro e historial de los eventos. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Lo que más me ha gustado de 24Cent es la facilidad en la gestión de eventos, además de la capacidad de integrar la herramienta con otros servicios como Microsoft Teams, CheckMK, correo, llamados, etc. #### Cons En general estoy conforme con la plataforma para cumplir el objetivo como gestor de eventos. Como punto de mejora se podría implementar un modulo de AutoHealth o Auto resolución de incidencias. #### Reasons for switching to 24Cevent Porque esta herramienta es mas barata, es mas simple y consolida toda la información de manera rápida y fácil. --- ### Sr Delivery Lead - Cencosud - Overall rating: 5/5 - Reviewer: Ivan F. - Verified reviewer: Yes - Industry: Supermarkets - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Muy buena, dentro de las funciones que más destaco son: -Notificaciones automáticas con llamada en español a distintos países.-Matriz de decisión para decidir cuándo y a qué equipo resolutores notificar. -Escalamientos en caso de no contestar -Integración con nuestro sistema de mesa de ayuda, aperturando y cerrando los tickets de forma automática. -Seguimiento/Tracking de las alertas #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nos centraliza los eventos de toda nuestra infraestructura, se puede integrar con múltiples herramientas y nos facilita la operación de las notificaciones #### Cons El software para operaciones funciona super bien, pero le falta todavía mejorar los datos de reportería para aumentar la visibilidad y toma de decisiones. Por ejemplo: Miradas de negocio, cuantos eventos tengo en cada Negocio, etc. --- ### Confianza en notificaciones - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Facilities Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Experiencia muy buena, nos apoya con la notificaciones mediante los distintos canales de nuestra empresa, lo cual hace estar enterado de las afectaciónes sin tener un monitoreo 24x7 #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Es un excelente gestor de notificaciones, lo que mas agrada es la factibilidad de configuración , los distintos canales de notificación . #### Cons se le podria dar mas permisos de configuración a los usuarios, mas autoatención --- ### Excelente opción - Overall rating: 5/5 - Reviewer: Indira P. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros La atención que dan a los clientes ha sido excepcional, siempre tienen buena disposición #### Cons Adaptarlo a nuestra forma de trabajo al principio fue algo engorroso, pero con la guía correcta lo logramos sin generar inconvenientes --- ### 24Cevent - Overall rating: 5/5 - Reviewer: Rodrigo R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Muy buena experiencia, muy contento, ya que me permite sacarme un peso de encima de estar encima de los sistemas, y solo preocuparme cuando efectivamente ocurre algo. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros La atención del equipo y lo simple que es conectar y configurar las alertas y notificaciones. #### Cons Creo que todavía se pueden crear más integraciones. --- ### Ingeniero de sistemas - Overall rating: 4/5 - Reviewer: Felipe U. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Bastante satisfactoria, dado que me permite identificar de forma rápida las urgencias., #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros La plataforma genera valor para mi trabajo, dado que me permite gestionar errores de forma más ágil al obtener rápidamente una notificación del servicio que presenta fallas. En estricto rigor, puede salvar horas de mal funcionamiento. #### Cons En oportunidades no se logra identificar el servicio que presenta fallas, esto debido a que las alertas deberían tener un “alias” más representativo. Entiendo sin embargo que esto tiene que ver con nosotros (el cliente) y que existe un proyecto para mejorar la información que llega al usuario final. --- ### encuesta Cenco a 24Cevent - Overall rating: 4/5 - Reviewer: Maryuris T. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Muy buena, y productiva, en el sentido que es integrable con la asesoría y soporte de su equipo #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros que el servicio ofrece escalaciones y funciona, es integrable a otros productos #### Cons Al no conocerlo del todo todo podría resultar poco amigable intuitivamente --- ### 24cevent cumple con su propuesta - Overall rating: 4/5 - Reviewer: Lycia F. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 24cevent cumple con el esperado de la herramienta, las llamadas ocurren de forma oportuna, su interface gráfica es amigable al usuario, sencilla y prática. #### Cons A modo personal las llamadas podrían ser realizadas por una voz menos robótica y más lente. --- ### Encuesta para mejoras continuas - Overall rating: 5/5 - Reviewer: Vanessa S. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Herramienta practica a la hora de dar seguimiento a un evento. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Permite análisis de eventos a nivel macro. #### Cons Poco intuitivo para un usuario nuevo. Falta de turnos inhábiles. --- Showing 1 - 10 of 18 Reviews Load More Reviews ## Other Top Recommended Incident Management Software [VelocityEHS](https://www.softwareadvice.com/compliance/velocityehs-profile/) **4.4** (85) Recently recommended **27** times [Resolver](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/) **4.4** (80) Recently recommended **20** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **11** times [Healthcare Compliance Software](https://www.softwareadvice.com/cloud-security/the-guard-profile/) **4.9** (32) Recently recommended **9** times Stuck Between Options? 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