About Better Uptime

Better Uptime is a website monitoring solution designed to help businesses track errors or issues, manage incidents and share system status via branded pages with customers. Supervisors can configure notifications based on an incident's origin, context or urgency. Using Better Uptime, engineers can track incidents on an audit timeline and collaborate with team members to resolve issues or causes. Managers can receive alerts about incidents via phone calls, SMS, emails, Microsoft Teams, Slack and push notifications. Additionally, it offers mobile applications for Android and iOS devices, which help professionals access reports, schedule staff members and monitor website uptime, among other activities. Better Uptime facilitates integration with various third-par...

Better Uptime Pricing

Freelancer: $30/month Small team: $80/month Business: $150/month/team

Starting price: 

$30.00 per month

Free trial: 

Available

Free version: 

Available

Better Uptime incidents
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Better Uptime Reviews

Overall Rating

4.86

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Showing 1 - 5 of 35 reviews

User Profile

Mick

Verified reviewer

Company size: 51-200 employees

Industry: Building Materials

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

October 2022

An important part of my business

I have had no issues and no reason to contact support.

Pros

Very easy to use and endless options are available.

Cons

It's ideal to use for a few sites, but It's a little clumsy when you have 100+ sites.

Reasons for switching to Better Uptime

BetterUptime was clearly better.

Victor

Verified reviewer

Company size: 2-10 employees

Industry: Computer Software

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

July 2021

Just as the name says

Better Uptime is the best uptime monitoring service I have ever seen. The attention to detail and willingness to improve is second to none. From a monitoring perspective, you can customize exactly how, when and from where it occurs. You decide what is the cause for an incident and then how that incident should be handled such as who to notify and how to notify them as well as what to do in case that notification doesn't get acknowledged. Once someone starts to look into the issue Better Uptime is ready to help with information on when the issue occurred, how it has been verified and a helpful screenshot documenting what has happened to ensure a quick resolution. Furthermore, Better Uptime offers tools to help you follow up and prevent the issues from reoccurring. All this while also keeping your customers in the loop through status pages and subscriptions. All in one place to help everyone achieve better uptime that lasts.

Pros

Better Uptime is the only tool I've used that actually resulted in better uptime. This tool does everything perfectly from monitoring to reporting. Everything is customizable down to every detail. Every time something happens Better Uptime is there to make sure you are aware of the problem and has all the information you need to quickly rectify it as well as preventing it from happening again.

Cons

Everything I thought could be improved has been improved by the fantastic team behind Better Uptime. The only small thing I am still missing is support for more languages on the status page.

Reasons for choosing Better Uptime

Because Better Uptime offers an all-in-one solution at a better price.

Reasons for switching to Better Uptime

To get better customization of monitors and the ability to get notified through multiple channels at once.

Vlastimil

Company size: 2-10 employees

Industry: Electrical/Electronic Manufacturing

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

August 2021

Good, but expensive

Pros

Free domain on status page Pretty fast support for free users

Cons

Cannot use Google analytics on status page unless i choose paid plan Cannot use Webhooks for the same reason as google analytics Really, and i mean REALLY limited choosing of services to integrate for free

James

Company size: 1 employee

Industry: Computer Software

Time used: Less than 6 months

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2020

A joy to use

I want to give my users comfort in the quality of my software - having a status page with Better Uptime means I can do that, and I've really enjoyed setting it up. I look forward to being a customer for many years.

Pros

It's so easy to use. It does one thing, and it does it well. Setting up my status page, and connecting it to a custom domain, took me less than five minutes. I haven't had to improve it since.

Cons

I honestly can't think of something I didn't like. I actually emailed the dev team to say well done because using it was so enjoyable!

Reasons for choosing Better Uptime

Because Statuspage only allowed you to set up two metrics when getting started whereas BetterUptime offered three, which is actually what I was looking for.

Devan

Verified reviewer

Company size: 2-10 employees

Industry: Human Resources

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2020

One of the best site monitoring tools I have used.

My expectations were high, but this system completely blew them away. I was really surprised at how easy it was to set up. The reporting is great - not too much. Just enough to get the team working on the right resolution plan whenever something does go down or not look right.

Pros

Better Uptime was so simple and quick to set up. We had been using another good tool for many years, and I didn't think that this system would surpass that, but surpass it did. The reporting is so much better, the flexibility over the time periods for monitoring and configuration for checking systems with sign on walls was so much simpler and easier to set up that any other system I had come across. The 'on call' scheduler is also really cool and useful. No more midnight callouts for me when a server goes down because I can get other team members to take care of them without having to set on/off times. They have a rich set of integrations with a lot of communication and server management platforms, so I don't think you will run out of ways to be informed when a server goes offline. Really appreciate the way we can set up multiple status pages too - we have one for our customers, and one for our internal devops team to monitor non customer facing servers. Additionally, we actually save costs on TWO other services that we can retire, because Better Uptime has heartbeat monitoring as well. We haven't really used this part yet, but can't wait to try it out.

Cons

Not much to dislike at all. I would have loved a raw HTTPS Webhook for server incidents so we can tie it into our existing paging system, but their team have said this is coming so I can be patient.

Reasons for switching to Better Uptime

Better monitoring intervals, reporting and integration.

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