All Germain UX Reviews

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User Profile

Eugene

Verified reviewer

Internet, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

usage experience for 6m+ period and its impact on the product

PROS

Step-by-step instruction for the setup is clear, it goes smooth and easy. Great documentation and support. Specifically per our project needs our techops/dops team was able to setup monitoring Java app with germain APM very quickly (CPU and memory usage and HTTP requests (inbound and outbound)), and after that we were able to improve performance of the application drastically for the timeline of last 4 sprints. Also error rate have enormously decreased after fixing some crucial bugs (that been reported by APM). Currently setting up monitoring for (native) Android app. Experience with Germain APM is outstanding. Pricing is reasonable. Definitely recommend it to use. This is a perfect fit for startups and mid-size projects.

CONS

Documentation is a bit outdated in some places, e.g https://germainapm.atlassian.net/wiki/spaces/germainAPM/pages/99221657/User+Automation+Testing+using+Selenium . But QA automation team was able to resolved all the technical clarification with support.

Reason for choosing Germain UX

Features, functionality, support, value for its price.

Vendor Response

Thanks for your review Eugene. We are in the process of updating our doc so it reflect the new release we have spent 14 months building! :)

Replied June 2020

User Profile

Jason

Verified reviewer

Airlines/Aviation, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2020

Full stack insight and alerting for many applications, including Siebel CRM

We have found that working with the Germain APM team has been very productive. The team responds to issues raised quickly, and they provide feature updates and fixes monthly. The product has evolved with our needs and requests.

PROS

Gemain's best capability is its correlation from the users' desktops through the application, database, and infrastructure. For end users in a web app, JavaScript insights are especially detailed, and its alerting integration via email and web hooks are flexible enough to work within our enterprise. One particularly nice feature is being able to search first by field type (e.g., "Host Name") or even by a specific value. Typing in a specific value (user login, server name, SQL ID) runs a query across all searchable fields. This capability is especially helpful when the user does not know the exact field name but has a value ready. All matching fields with that value appear in a dropdown for selection.

CONS

The user interface is somewhat outdated relative to competing products; Germain APM is nearing release of a refactored UI.

Vendor Response

Thank you so much Jason. Our new UI is ready and we can't wait for your organization to use it! :) and thank you for your amazing support :)

Replied April 2020

User Profile

Mohammad

Verified reviewer

Information Technology and Services, 1 employee

Used less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed June 2020

Awesome Product

The UI of the product is little hard to understand for new customers. Sometimes login system takes too much time to response.

PROS

Germain APM have many features. User session tracking feature one of them. It's very advance tracking system that track user's every event in in his application. I like the feature.

CONS

It is a very useful product. I used their user session tracking system and it works great. It can help people to get analytics of the user session events in the application.

Vendor Response

Hi Mohammad, thanks so much!

Replied July 2020

User Profile

Kasam

Verified reviewer

Computer Software, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Germain apm great tools for monitoring your site

i have great experience in germain APM tools

PROS

German apm user session tracking functionality very useful, i also like features Analytics, Alerts and performance. Integration was so easy in any website.

CONS

Sometimes forget password option on login page is not working properly also for new user it is very difficult to understand apm tools all functionality so we need proper documentation of all functionality.

User Profile

Alexandre

Verified reviewer

Real Estate, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Complete Tool for IT

Server and Network Infrastructure monitoring.

PROS

Germainapm is a complete tool that an IT of every organization really needed. It will help IT infrastructure both front and back to run smoothly and to prevent breakdown. Using this software is a huge advantage, it will save employee time and company profit. The software interface and functionality are well detailed. What I like most in GermainAPM are the complete data sources for both hardware and software. The ability to analyze user experience and business processes is amazing.

CONS

The wizard in deploying new task like monitoring is a little bit confusing for a new user, however still it can be learn easily.

Vendor Response

Thanks for your review Alexandre. We are working on enhancing the ux of our config wizards so a non-it person can easily use them. We are looking at having this ready by end of 2020. thanks again

Replied June 2020

User Profile

Adailton

Verified reviewer

Information Technology and Services, 1 employee

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed June 2020

A Swiss army knife

the tool allowed, in just one place, to keep the development, test management, and monitoring of the created / tested elements

PROS

I found a powerful tool, very complete because it has several resources in one place For those looking to manage their applications, this Swiss army knife comes to improve the performance of your team and will add a lot to your production. I still haven't seen anything like it. You can monitor how many times the page is accessed, how many clicks each button has received and generate a complete quantity report and performance, which you can use for your management team or your devteam. Automate your tests and repeat as many times as necessary to ensure quality in your application. Manage consumption of your APIs, both GET and POST Analyze KPIs and user experience through the Analytics menu. But if you don't have a lot of knowledge, Wizards can easily guide you and make your life easier.

CONS

The aplication doesn had a kind of log of changes, but it send you a e-mail when something happens

Vendor Response

Thanks you Silva. In our latest available release, we do have log changes monitoring capability and audit trail for any configuration changes that are made..let me know if you need to discuss this.

Replied June 2020

User Profile

talal

Verified reviewer

Computer Software, 2-10 employees

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Germain APM Found very Useful solution for my enterprise

actually the best thing is we can get all the things in one place without paying extra charges and Germain APM is very useful in this pandemic because I can schedule meetings with my team easily, overall helpful when we experience any issue for my products

PROS

Germain APM found a powerful tool, easy to use and get all the resources that need for my enterprise, the features are liked most, we can do the testing, automation, monitoring, and get analytics at one place, apart from these things we can schedule meetings which is a very helpful feature for me in these days to collaborate with my team . Germain APM fulfills me all business needs. we get better quality in cheap price which is a good thing for any consumer

CONS

UI seems to be outdated need to improve and must-have mobile apps for both android and ios

Vendor Response

Thank you so much Talal. We do have a UI look-and-feel revamp project (that is now possible since we just released a brand new UI using the best JS framework on the market in 2020). We have a mobile app for monitoring/troubleshooting of android mobile device and apps, and yes we need to provide IOS. Our new UI is built with a mobile-friendly JS framework so most users are going that way..but we are looking at building a mobile app as well. thanks again :)

Replied June 2020

User Profile

Evgeni

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

germain APM

PROS

I've been using germain APM for quite some time now. It is giving me very clear insights on the performance of my applications. It is very easy to use and navigate, even for non-experienced users. It has great collections of wizards that can help you with the monitoring and automation of your system. I also love that there is a Chrome extension now, for monitoring and debugging my JS code.

CONS

The only drawback is the large list of KPIs and SLAs that I have to scroll through to find the one I need, but I can live with that.

Vendor Response

Thanks for your feedback Evgeni. Note there is a free-text search at the top of the screen for you to find KPI and SLA so you don't have to scrolldown.

Replied June 2020

User Profile

Ian

Verified reviewer

Information Technology and Services, 2-10 employees

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2020

Very convenient and gets the job done

Great experience, saved us a lot of time and effort on resolving issues in our applications. It helped us focus on scaling our business.

PROS

Setting up and configuring Germain APM is very straightforward, their documentation clearly specified what needs to be done. We really liked the convenience and their fair pricing. Their User Replay feature is great, it helped us save a lot of time on testing and figuring out the main cause of user-related issues. Germain APM has a lot of options for monitoring and analytics which can be used on almost any type of online business. We run a couple of web and mobile applications and mainly use their platform to enhance user experience and root out issues, their automated application code performance review is a bonus. Considering that they have a wide range of application support, we never felt that our choices were limited.

CONS

Although they have phone and email, it would be good to have a live chat option for support.

Vendor Response

Thanks Ian. We will be having a chat support option by 8/30/20! :)

Replied July 2020

User Profile

Roman

Verified reviewer

Information Technology and Services, 11-50 employees

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed June 2020

Great monitoring tool with lots of integrations for different services

PROS

What I liked: 1. Integrations with lots of common tools 2. Different customization for monitoring configurations (like setting up hosts, HTTP Actions, etc.) 3. Documentation is awesome and really helpful. Very detailed steps (checked through the documentation for JS, VueJS, and Java)

CONS

What I didn't like: Although the application is very solid with a lot of features it also has a number of bugs. Sometimes I face performance might be better, especially during search or switching between steps while configuring something. Also, I am unable to login now after I changed my password with either old or new password. When I tried to log in using Google, it returned me back with a message I have to log in with email & password since I did signup in such way.

Vendor Response

Thank you for this great feedback Roman and sorry for the trouble. The environment you used has an older version of germainAPM and is smaller (in hardware size and speed) than our more recent cloud instances, yet we will fix that for your instances and similar ones.

Replied July 2020

Anonymous

1 employee

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Best APM tool in market

PROS

- It has very simple UI to get start and it also save your preferences to customise the feature set as per your need. Secondly, colourful charts really save your time and one can quickly get an idea of the application performance - Germain APM ability to support all types of applications whether it's a web, desktop or mobile application and on whatever technology stack it's built, you can simply manage all the application layers front end, back end, Servers, network etc. with single tool is amazing. - Getting automated Emails with set of Actions/Suggestion one need to take when any SLA fails is an awesome feature which helps you to keep an eye on application performance even when you are not accessing it - Detailed and simple documentation for the app features. Great support team which doesn't charge anything extra. - Last but not the least, Germain APM feature which I like the most is its Customisation Review Tool (CRT) which identify potential functional and performance issues with their severity and suggest tuning recommendations as per best practices. You don't need to wait for the application to be in production to identify your issues. Though this feature comes with an additional cost but it's worth spending.

CONS

Due to the robust feature sets, initially it took some time to understand and properly use the application. But fortunate enough to have a very responsive support team available for help whenever needed.

Vendor Response

Awesome thanks! and good call about newrelic which may have more features but germainAPM provides better insights..

Replied July 2020

Ali Qammar

Banking, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

One of the best real user monitoring (RUM) software available

Overall experience is really good and it has helped our organization.

PROS

Signup process is very convenient even for newbies. Germain APM is one of the best tools available online to monitor real time user experience of your website. Pros: User Interface: User interface is really interactive and user doesn't have to navigate to any other web page in order to fully explore the options. The website is cross functional and it works incredibly well in almost all the browsers. Its very easy to manage the dashboard as per your business needs. Functionality: Germain APM monitors worst user experience by monitoring website malfunctions including expensive SQL Query, Application slowness while triggering specific chunk of code and any back-end application process. This helps organizations to improve user experiences with reduced response time.

CONS

The only con is that customer support is somewhat slow because of US and European timezone.

Vendor Response

thanks Ali! :) you can also use germainAPM to monitor Business Processes and Technology uptime and performance! and we are growing and building a support team closer to your timezone! stay tune! :)

Replied June 2020

Anonymous

2-10 employees

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Great solution for CRM and eCommerce projects

PROS

I had been working with Sales CRM systems and eCommerce projects for about 3 years. So I’ve tested a lot of software to monitor visitors activity. And I should tell that Germain appears to be the best decision for us. Surely it has its pros and cons. I will tell you the most important from my side: Pros: - It doesn’t matter what browser you use - it works perfect on all of them. - Use Germain and you will knew every single click of your every single visitor. Following and analyzing visitors steps you will understand what he likes and what makes them to leave you site. - Mapping business to technical metrics helped us to improve UX a lot! By the way, metrics we get - simple and clear to understand. - Real -time. Real -time for monitoring your App, real-time support, real-time alerts when critical event happens (especially important for online banking process). It saved a lot of customers for us and our nerves) - Price.

CONS

- I wish Garmin will improve some interface features to make it more user-friendly and mark retired fields in red. But once you get it - it’s not really a problem to use.

Vendor Response

Thanks for your review. Owing to your feedback, we now have all required fields marked red, so it is easier! :) we are also working on improving the UX of our dashboard but that is going to take till the end of the year before we complete what we have in mind. thanks again :)

Replied June 2020

Anonymous

2-10 employees

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2020

From setup to insights in no time

germain APM offers a plethora of monitoring tools for any technology business with support for a very wide tech stack. We used their automated widgets to monitor and analyse our customer facing web apps and its datasources which were all deployed on a cloud. From monitoring usage and performance of our web and mobile apps to identifying bottlenecks in our database queries, it enabled this very easily and rapidly. The setup was quite straightforward with helpful documentation. It took us almost no time from initiating the setup to discovering insights from our web services.

PROS

1. Availability to support monitoring across a wide spectrum of technology stacks. 2. The overall process of setting up an automated monitoring widget is quite fast. 3. High degree of customisation and control over a monitoring widget.

CONS

1. The user onboarding can be greatly improved. There should be a proper welcome guide to take user to the homepage or the desired landing page which should be guided(like a guided tour along with short video tutorial links). 2. Automation: After setting up an automation step for e.g. generating a JavaScript Script for Standard HTML application monitoring, the user has no idea what to do after setting up the monitoring. Where would I be able to see the results of this monitoring? A Step-by-Step or Stage wise like setup guide which preserves the current progress and lets user navigate to next steps until the desired journey comes to an end should be made available. 3. UI Color palette - The UI could certainly make use of more colours which would allow better UX.

Vendor Response

thanks for your review and totally agree with your comments which we have solutions coming up..stay tune! :)

Replied July 2020

Anonymous

51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Why Germain is the next Zapier of Cloud based APM

It gets you on your way to profile and manage your nodes in a matter of few clicks and in designing your very own personalized dashboard.

PROS

Application Performance Management has come a long way since client server profilers and now is fully integrated into cloud enabled services. The Gartner APM magic quadrant recognizes the few participants in the varied landscape, Germain being a prime candidate to pose a significant threat and market leaders in the days ahead. Germain is simply a cost effective, transparent, and effective solution for the enterprise to profile their service delivery performance while having no significant strain on resources, this is achieved by the remote sensing and logging of Germain APM and automation.

CONS

The dashboard interface could use some better themes however, the core features and services simply exceed expectation.

Reason for choosing Germain UX

Very quick setup and customizable interface and intuitive analytics makes using Germain APM a pleasure to work with.

Vendor Response

Thanks. Gartner magic quadrant doesnt let small players come in, even if the tech is stronger than they vendors they list..a shame!

Replied July 2020

Uma

Information Technology and Services, 1 employee

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed June 2020

The UI is well designed, appealing, graphic stands out and its user freindly.

PROS

1. The navigation pane is well designed, structured, and grouped, this allows user to access website resources easily. 2. The UI throughout the website is appealing, the graphic stands out this enables user to identify and locate point of interest quickly, 3. The control buttons to turn a setting on or off is simple and quick, since there are a large number of controls/settings the button makes it easier for users to change the settings with minimum effort. 4. Action buttons to enable/disable/copy/remove Configuration is very user friendly, since this allows users to conduct actions with ease. 5. The buttons to sort column ascending or descending is another good addition using which user can quickly sort table. 6. The panel design for adding is well thought, most of the fields have predefined drop downs, this makes it easier for users to add settings of choice and save time completing this process. 7. The overall performance in terms of navigating through the pages or tables is very quick, enabling the user to complete activity quickly.

CONS

1. Not much, except the website can add Help at page level and panel level since this will enable users to better understand the tool and its features and provide a detailed user experience. 2. The font size within the tooltips can be a bit larger, making it easier for reading.

Vendor Response

Thank you very much for your review Uma.

Replied June 2020

Anonymous

501-1,000 employees

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2020

New Generation Monitoring come All in One Platform

I just started exploring the huge ocean of germainAPM. Totally impressed by the variety of functionalities they provide. Also, happy to say that the satisfaction gained at the first browsing instance itself, gives a good idea of the functionalities.

PROS

1. Germain website is an ALL IN ONE solution for Monitoring, Data Analytics, Automation and customizable dashboards all in Cloud. 2. Anywhere access of all the information like monitoring data etc which are just few clicks away. 3. Loved their aspect of reducing the effort connecting various websites and tools and as its already mentioned a one stop location to do all the work at a stretch. 4. Customization is one of the key attractions. This not only provides various service customizations but also customizable dashboards with attractive graphical representations (bar graphs, etc) catering to various customer requirements and their own styles.

CONS

1. The dashboard looks bland. Could have been a bit jazzier 2. There is still a great option and room to provide more explanation of each of the categories on the way of working, which will help a first-time user. 3. Monitoring Categorization can be done better. The user/organization will get an idea of how exactly they can map according to their organizational needs accordingly.

Vendor Response

Thank you very much. germainAPM is also available onpremise and we are actively working on providing embedded tutorial...as well as making dashboards a bit jazzier (easy as our UI is now based one of the best js framework in today's market)

Replied July 2020

Galina

Computer Software, 2-10 employees

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Here you will find solutions for monitoring and analyzing for everything

The system GermainAPM contains lots of services and scripts,which user can review and use for monitoring, analyze and collecting of data.

PROS

As a client,I can choose lots of tools on different program languages,Wizard page contains box list of services for Saas and Paas, separated in categories,which is very easy to see all services/tools/apps. Overall the design is user friendly, left side menu is well structured with compact view or extended view. Strongly recommend to companies ,which have to make deep analyse and monitoring. I used GermainApm for wordpress and results are the best.

CONS

I marked that it is not user comfortable to have search field where has suggestions for each new word. It would be good this functionality to be separeted or modify- user should used only suggestions keywords for searching or he should enter free search text/keywords.When there are no available results, the page looks non-structured - titles, buttons and icons with magnifier.All these items look like scattered throughout the page

Rahul

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Germain APM is all in one monitoring tool for us

It really helps to save time and not need to spend time to find out different tools to measure your server and website performance. For me, it provides features that we are looking for at least.

PROS

According to my experience, Germain APM covers a large number of operations which helps developers, administrators, and others to get very clear analytics of their application including easy to understand graphs and statistics. It saves a lot of extra time and money also by providing application monitoring service which is far easy to use and follow. What I like is it's GUI and statistics which represent almost everything about application performance.

CONS

I would say about it's pricing as it's quite good for companies but for individual developers, it could be a bit costly.

Vendor Response

Thank you Rahul. Our entry level price is $29/month, giving all the features and upto 1 million metrics analysis or transaction execution per DAY, for developers or individual contributors.

Replied July 2020

Polina

Transportation/Trucking/Railroad, 2-10 employees

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed June 2020

User friendly and wide spectrum software

PROS

Germain Apm is relatively easy to use for someone without a lot of experience with this type of software. The sign up process turned out to be easier than I expected and really helps to set up proper goals and focus for productive results. The APM has a variety of analytics that allows you to have a wide understanding about your business performance. This system helps to capture user’s clicks/actions which was one of my main concerns and also reflects poor user experience and application performance.

CONS

The one thing that bothered is the overall UI across platform, in Wizards page all the features, buttons and texts are overlapping and not clear.

Vendor Response

Hi Polina, thanks for your feedback. the overlapping issues were occurring on Mac which we now have fixed (sorry for the inconvenience and thanks for reporting that to us)

Replied June 2020

Ketki

Information Technology and Services, 1 employee

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Germain APM - All you need for performance monitoring

Overall experience was really good. I was able to go through portal without much training or looking around needed and still able to take advantage of most of the good features including UX monitoring which is a really good feature.

PROS

Few features I really liked are 1. Real UX/RUM User Experience monitoring, its very hard to get run time data for UX user experience and Germain APM provides that 2. Support to variety of different platforms and service providers is really good 3. Overall UI for setup is very easy to find the things and setting up something like template is really good and handy feature.

CONS

Suggestion: It would be good if you can group servers or items by type, like UI in different group, Servers in different group and so on so that it would be easy to find

Vendor Response

Thank you Ketki.

Replied July 2020

Sovita

Computer Software, 11-50 employees

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed June 2020

Impressed by it's varieties of features and configurations

PROS

Flexibility in configuring the KPI indicators helps in discovering user/app/server behaviour and the contents across the channels.Automation of the components like Scripts,Clicks, Alerts would be highly effective in proactive monitoring or making the events and logs easily accessible by the operations team.Modality of Dashboard, folders management and its ability of search using several filters are remarkable.

CONS

Performance is found slow in my environment and seems to be worked a bit more on UI parts (for example to modify the filter in search),separation by different colors or fonts would have been preferred.

Vendor Response

Thanks for your review Sovita.

Replied June 2020

Shubham

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

My review for Germain APM

The best part of the software is they are providing a demo which seems to be more reliable, I have a good experience working with them till now.

PROS

1- The Dashboard is very user-friendly and the new user can find it easy to understand and access the other feature with ease. 2- The UI is well organized and it is easy to navigate between pages, you can find any resources you need without facing any problem. 3- It offers a variety of latest technologies and it's very good with working with different database integration.

CONS

The only thing which lacks is the need for instructions, guides, or walkthroughs which can make it more user friendly.

Vendor Response

Thanks Shubham

Replied July 2020

Anonymous

1 employee

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed June 2020

Awesome stack of monitor functions

PROS

Germain offers great services, the UI is very well designed, clean, and lightweight, allowing you to set up your environment in a straightforward manner. The insights you get are amazing, allowing you to discover flaws that you have and can represent a potential risk in the future that maybe we haven't put attention to it. There is an unusual but tremendous powerful service which is to schedule ssh or SQL scripts from the UI! Forget about cronjobs where you don't have clear visibility of what, and when is running from here you can easily have a wider overview of what's running.

CONS

As consideration some flows in the UI could be improved, for example when you are creating an ssh session you might have two kinds of the login: username and password, or with a username with its private key, currently you can do that but displaying on "advance" options and filling a larger form where you have to assume using the key will have higher priority over username and password.

Vendor Response

thank you!

Replied June 2020

Ben

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed May 2016

Extremely flexible APM software with amazing customer support

We started in search of an APM tool that would give us great performance information for Siebel applications. After evaluating the standard offerings (RUIE, DCRUM, dynaTrace, and HP BPM) we discovered that Germain APM software was the only software that was able to capture the high-level performance and allow us to drilldown to the code base. That capability was what tipped the scales in Germain's favor. After we purchased the software and started configuring the application, I realized that Germain not only delivered a superb product, but their service was amazing. As we worked through the installation of the Germain APM software, we found a couple of items that were calculated wrong based on our configuration. The support staff at Germain would work with us to understand the problem and fix either the code or write a custom monitoring metric to accomplish what we needed. It has been very refreshing to work with a company that takes customer service to heart.

Vendor Response

Hi Ben, just got to realize you posted this review, which we cannot thank you enough for! :)

Replied April 2020

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