All Hotjar Reviews
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Hotjar Reviews
Reviews Summary
Overall Rating
4.6Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.6
Customer Support
4.5
Value for money
4.4
Functionality
4.5
Pros
"I like the heat mapping tool on Hotjar, which allows you to see where there is the most interest on your page, as well as how a user navigates your webpage"
"Implemented by our Shopify developers, we use hot jar to improve UX by viewing recordings and monitoring post checkout surveys that come through to a slack channel."
"The ability to know where your users spend time on was a real eye opener, and Hotjar made it not only possible but easy for us to do when we used it on a Shopify website."
Cons
"Also, in the recording sections, you can easily get overwhelmed by not-relevant recordings, where users just idle."
"Additionally, javascript makes the viewing of a page obscured, so we don't know what the user is doing within a dynamic piece of content."
"Also, free version is very limited, and first paid tier is already very expensive."
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