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> Reviews of Hotjar. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Hotjar is a good fit for you!

Source: https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews

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Hotjar Reviews

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# Hotjar Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(366)

4

(158)

3

(15)

2

(1)

1

(2)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.5

Value for money

4.4

Functionality

4.5

* * *

### Pros

"User behaviour analysis and security while showing PII, And also I like the features to filter based on any event and skip inactivity , speed, etc., feature, and save to a collection any specific scenario ."

"I like the heat mapping tool on Hotjar, which allows you to see where there is the most interest on your page, as well as how a user navigates your webpage"

"We also utilized the recording feature which helped us uncover at least one bug in the checkout process."

### Cons

"They assign a user frustration score to the recordings, allowing you to sort the most negative experience first and see the user's recording to investigate issues."

"I have used many iterations of hot jar over the years and I like to use it (my initial go to for website behaviour review) but it still feels less smooth to use than one would expect."

"Pricing is not ideal for small teams, affecting Value for Money at higher usage levels."

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Hotjar Reviews, Pros and Cons - 2026 Software Advice