About Site24x7

Site24x7 is a cloud-based all-in-one monitoring solution from Zoho that helps DevOps and IT teams monitor uptime and performance of all aspects of IT infrastructures. Monitoring services include websites, virtual and on-premises servers, network devices, applications and more. The tool provides AI-powered insights, in-depth performance reports with instant alerting systems to ensure users are always updated on the performance of their IT resources.

In addition to basic website monitoring, Site24x7 keeps a check on DNS servers, Rest API, synthetic transactions and records user activity in real-time to ensure a hassle-free end-user experience. The service also makes sure applications running on Java, .NET, Ruby on rails, PHP and Node.js are monitored to make co...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

30 Reviews of Site24x7

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(16)

16

4 stars

(11)

11

3 stars

(1)

1

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

September 2014

Don

Verified Reviewer

Industry: Internet

Time Used: Free Trial

Review Source: GetApp


September 2014

Excellent tool for monitoring Saas based internally hosted Environments

there's a lot of good press for pingdom but in my view, it doesn't come close to site24x7. This may be related to us being located in Australia. The best site response time I got from pingdom was +1000ms. Site24x7: anything from 200 - 500ms for the same website. I guess this just means site24x7 has their servers closer to Australia....or using bigger pipes. The other issue was the pingdom UI is pretty slow in Oz as well. I suspect it's much better in the EU. While pingdom's interface is trendy, site24x7 is simple and very detailed. The final decision for us was that we can monitor our background services in terms of memory use, cpu use etc. We can even allow operators to restart some of these services without needing direct access to the servers.

Pros

Very detailed performance monitoring Good intuitive interface Great reporting Great alert and notification system Windows service monitoring

Cons

Some of the help documentation grammar is poor. Looks like it may have been written by someone who doesn't use English as a first language. The steps in the pricing models don't seem logical. 300% jump for 10 extra monitors + 1min pings

January 2020

Ummar from WebSOL

Verified Reviewer

Company Size: 2-10 employees

Industry: Telecommunications

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

January 2020

Cloud Monitoring

Cloud monitoring of networked devices alongside ith logging feature.

Pros

Free demo available for teams to check their servers and network devices for their health monitoring.

Cons

Features are paid and demo is available for a shorter period of time.

Reasons for Choosing Site24x7

Product functionality is greater than uptime robot.

June 2020

William from CartRover

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

June 2020

Lots of Features, None working right

We cannot actually use Site24x7 for alerting because all the features we have tried are unreliable. A system that is supposed to notify us if there is a problem needs to actually be able to reliably detect those problems and Site24x7 has never been able to do that for us. We have been able to use it for some general server monitoring but not for the main reason we used Site24x7. Support is willing to help, but in the end has not resolved any of our deeper issues with their system.

Pros

This software offers a lot of features and functionality. It monitors almost everything we need and allows for easily creating custom plugins to monitor most things that it doesn't already natively support. CloudSpend and StatusIQ are nice features that have worked well for us.

Cons

Nothing we have used this for has worked properly. APM does not work in our PHP environment at all. It has not caught a single error while New Relic has caught them all. It does not provide insight into DB query performance at all. It randomly stops collecting data from our custom plugins with no clear reason why. We have never gotten it to properly collect all our desired server logs. It continually thinks the format is wrong and support's suggestions have not worked either.

Response from ManageEngine

Replied August 2020

Hi William, I am sorry to hear about the issues you have been facing. I will have our support executive contact you immediately so that we can help you in resolving all the issues you are facing ASAP.

July 2020

Daniel from DTech Services.net

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2020

Site24x7: A best in class product at a cost level for small business

Using Site24x7, I am a rockstar with my clients. I can closely monitor critical systems and websites and react before they even know that something is wrong.

Pros

It connects with every conceivable network, computer or software to give an amazing array of information. You can even set up a custom integration. I was able to use with AWS, Azure and onprem with minimal impact on system resources. I can provided my clients I am monitoring solid and detailed reports with a touch of a button. The alert system han email, SMS text or even call you if an alert is triggers and you can set up very sophisticated alert scenarios (that even use AI to reduce false alarms).

Cons

The setup and a couple feature have a complexity that can be slightly challenging.

October 2019

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2019

All in one monitoring solution

Overall the experience has been good. It's very fast and easy to set up.

Pros

Easy to use, very cheap and powerful. It has many features to monitor from server health, to website URL and integration with third party applications as well.

Cons

APM monitoring not as powerful as some other enterprise software, but they are more expensive.