Uptrends

RATING:

4.7

(104)

About Uptrends

Uptrends is a cloud-based website monitoring solution that helps businesses of all sizes and kinds to monitor their websites, servers, APIs and network performance. Key features include multi-browser monitoring, checkpoint monitoring, real-time alerts, a transaction recorder and mobile apps. Uptrends is now part of ITRS, which provides 24/7 monitoring service that alerts and fix errors quickly to prevent any downtime and strengthen the digital experience for the users. Uptrends offers website monitoring functionality that lets administrators keep track of website uptime and performance in real time. there are over 231 checkpoints worldwide which automatically check and analyze website load, the processes, and payments. A dashboard can be used to monitor live performa...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Uptrends Pricing

Free 30-day trial with both packages and then: STARTER: $17.19 per month (billed annually) / $15.47 per month (billed monthly) PREMIUM: $49.38 per month (billed annually) / $44.44 per month (billed monthly) PROFESSIONAL: $240.72 per month (billed annually) / $216.65 per month (billed monthly) BUSINESS: Starting from $23.99 per month (billed annually) / $21.59 per month (billed monthly) ENTERPRISE: Starting from $57.31 per month (billed annually) / $51.58 per month (billed monthly)

Starting price: 

$18.01 per month

Free trial: 

Available

Free version: 

Available

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Uptrends Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Uptrends

1 - 5 of 104 Reviews

Bryan

Verified reviewer

Marketing and Advertising, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Uptrends is the website tracking tool you need!

Love uptrends. Don't know how we got along so long without it.

PROS

The ability to within 10minutes setup tracking on our sites as been a life saver. We were always gettign complaints of our site being down and our team never could figure out why or by the time they looked it was back up.

CONS

Pricing is definitely enterprise level, they charge on a per credit basis. The learning curve is medium level difficulty maybe some better videos as an intro FAQ could help.

Derek

Sporting Goods, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

A must for any e-commerce merchant

Fantastic. The support team is great, and your product manager will always be in contact with you to let you know of new features or how to get the best out of your account with them.

PROS

Real-time user insights and notifications. When your business is open 24/7 it can be hard to step away but if you do step away and an issue arises, Uptrends will notify you immediately. Not only will you receive the notification but it will provide you with plenty of information about what the problem is so you can take quick and appropriate actions to fix it.

CONS

Uptrends has constantly evolved since we signed up and have yet to hit a roadblock or limitation for our use. If we had one request, it would be related to the real-time user dashboard. We want to see active users and pageviews in real-time like Google Analytics provides vs. a 5-minute interval

Reasons for switching to Uptrends

A more robust feature set and support.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2019

Beware of this Company!

PROS

It pinged our web site every 5 minutes, and it was easy to use, but i'll never use it again.

CONS

We used this service for several years, and were never set up on Auto-Pay. My boss paid it using a credit card each year. Then she left, and when the rep couldn't get in touch with her, he switched our account to Auto Pay. If you're on Auto Pay, and you don't cancel within 90 days, they charge you for the whole year. I tried to dispute it, even messaged the reps boss and she didn't reply. They just sent us to collections.

Nate

Utilities, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

More than an uptime monitor

10/10 - great experience from onboarding to support. If anything, our internal team was not prepared to engage at the same level and we were the drag on getting the most out of Uptrends. Great value for money.

PROS

Other than the ease of implementation, the "hands on" nature of the customer success team, literally implementing monitors for us, showing us how to do it (vs pointing us to documentation), and even above that, proactively notifying us when a monitor needs to be updated and offering to make those updates for us. Wow!

CONS

Hard to really say a true "con", but there were a ton of features we have not even used yet which are included in our subscription. I would maybe like the ability to customize the uptime chart a little more. Since our software deployments do not always happen within the same window, I would like a capability to sort of programmatically pause the monitor (at the start of a deployment, for example) and then reinstate so that customer-facing uptime charts show green or a planned outage vs. downtime.

Andy

Information Technology and Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Uptrends Continues to Shine

We love the product, and trust it across our portfolio. It's clear and intuitive to use for the most part and the support team are first rate if you ever need to engage with them. Really happy we moved to Uptrends

PROS

It's easy to use, and customise and you can get up and running with a basic monitor really quickly. Support are excellent in assisting you get the most out of the product too, and have proved really useful when exploring the more complex monitor and journey tracking that is available

CONS

Don't like the new UI, but honestly, it's just a case of getting used to it. I wouldn't not recommend the product because of this.

Reason for choosing Uptrends

Another area of our company were using it and recommended it to us

Reasons for switching to Uptrends

It was overly complex and difficult to administer