Uptrends

RATING:

4.74

(95)

About Uptrends

Uptrends (part of the ITRS Group) is a cloud-based website monitoring solution that helps businesses of all sizes and kinds to monitor their websites, servers, APIs and network performance. Key features include multi-browser monitoring, checkpoint monitoring, real-time alerts, a transaction recorder and mobile apps. Uptrends offers website monitoring functionality that lets administrators keep track of website uptime and performance in real time. A dashboard can be used to monitor live performance indicators and run root-cause analysis for any issue that occurs. In addition, Uptrends can also be used to monitor the performance of integrated web applications like shopping carts, login pages, forms, payment screens and more. The solution identifies broken or slow webs...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Uptrends Pricing

Free 30-day trial with both packages and then: STARTER: $17.19 per month (billed annually) / $15.47 per month (billed monthly) PREMIUM: $49.38 per month (billed annually) / $44.44 per month (billed monthly) PROFESSIONAL: $240.72 per month (billed annually) / $216.65 per month (billed monthly) BUSINESS: Starting from $23.99 per month (billed annually) / $21.59 per month (billed monthly) ENTERPRISE: Starting from $57.31 per month (billed annually) / $51.58 per month (billed monthly)

Starting price: 

$15.47 per month

Free trial: 

Available

Free version: 

Available

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Uptrends Reviews

Overall Rating

4.74

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 95 reviews

Bryan

Verified reviewer

Company size: 201-500 employees

Industry: Marketing and Advertising

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2020

Uptrends is the website tracking tool you need!

Love uptrends. Don't know how we got along so long without it.

Pros

The ability to within 10minutes setup tracking on our sites as been a life saver. We were always gettign complaints of our site being down and our team never could figure out why or by the time they looked it was back up.

Cons

Pricing is definitely enterprise level, they charge on a per credit basis. The learning curve is medium level difficulty maybe some better videos as an intro FAQ could help.

Mike

Company size: 2-10 employees

Industry: Computer Networking

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

March 2022

Perfect in so many Ways

My business sets up local and wide area networks for clients. The most pressing business requirement was to proactively monitor all client networks to keep my finger on the pulse of each network's performance. This way if there is an issue, many times I can call my client to discuss the resolution before they know they have a problem. The Uptrends solution provided the capabilities I needed (and more) to protect my business from having unhappy clients.

Pros

Both extensive Monitoring and real-time Alerts make Uptrends ideal to manage small, medium, and large-scale networks. The product scales up or down to best fit the business and technical needs.

Cons

There were some improvements that would make building Dashboards easier. I brought those to Uptrends and they added them to their queue of future developments. They actively want to make the product better, and they want to serve their Customers. The bottom line is they care and get it.

Reasons for choosing Uptrends

Features per cost ratio, and was tailorable to my many requirements. Great Customer support. Perfect in so many ways.

Anonymous

Company size: 201-500 employees

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

1

FUNCTIONALITY

1

October 2020

Beware unethical company

unethical company auto renews without notice or consent. Ignores proper request to cancel and threatens legal action if you don't pay auto renewal. Stay away!

Pros

works for what it does and gives easy to use reports

Cons

ugly user interface. not the most intuitive

Marianne

Company size: 201-500 employees

Industry: Pharmaceuticals

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

FUNCTIONALITY

5

October 2022

Uptime Monitoring

Pros

Uptrends provides monitoring from several locations across the world for uptime and performance and provides us the full insight on availability and identify any trends that may occur.The Uptrends portal is easy to navigate and to configure including dashboards and reporting.

Cons

It would be great if we could difference between planned outage vs. downtime or if we could include it as part of our automation so the specific base monitor is disabled for alerts during the planned maintenance.

Reasons for choosing Uptrends

Provided more features and SLA Reporting

Mike

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2020

Excellent Product for Pinpointing Issues

Great customer support. They reach out regularly to make sure we are happy. Good communicators, flexible business solutions.

Pros

We love the ability to instantly prove where problems are with connectivity. The feature of monitoring from multiple checkpoints is invaluable to isolating network issues. The auto traceroute, log retention, reporting and integration with other tools is great.

Cons

We would have liked the ability to import our monitoring targets from CSV or some other automated method. Minor issue.

Reasons for choosing Uptrends

Better price than the more expensive alternatives and better features than the less expensive alternatives.

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