Uptrends
About Uptrends
Awards and Recognition
Uptrends Pricing
Free 30-day trial with both packages and then: STARTER: $17.19 per month (billed annually) / $15.47 per month (billed monthly) PREMIUM: $49.38 per month (billed annually) / $44.44 per month (billed monthly) PROFESSIONAL: $240.72 per month (billed annually) / $216.65 per month (billed monthly) BUSINESS: Starting from $23.99 per month (billed annually) / $21.59 per month (billed monthly) ENTERPRISE: Starting from $57.31 per month (billed annually) / $51.58 per month (billed monthly)
Starting price:
$18.01 per month
Free trial:
Available
Free version:
Available

Most Helpful Reviews for Uptrends
1 - 5 of 104 Reviews
Bryan
Verified reviewer
Marketing and Advertising, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Uptrends is the website tracking tool you need!
Love uptrends. Don't know how we got along so long without it.
PROSThe ability to within 10minutes setup tracking on our sites as been a life saver. We were always gettign complaints of our site being down and our team never could figure out why or by the time they looked it was back up.
CONSPricing is definitely enterprise level, they charge on a per credit basis. The learning curve is medium level difficulty maybe some better videos as an intro FAQ could help.
Derek
Sporting Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
A must for any e-commerce merchant
Fantastic. The support team is great, and your product manager will always be in contact with you to let you know of new features or how to get the best out of your account with them.
PROSReal-time user insights and notifications. When your business is open 24/7 it can be hard to step away but if you do step away and an issue arises, Uptrends will notify you immediately. Not only will you receive the notification but it will provide you with plenty of information about what the problem is so you can take quick and appropriate actions to fix it.
CONSUptrends has constantly evolved since we signed up and have yet to hit a roadblock or limitation for our use. If we had one request, it would be related to the real-time user dashboard. We want to see active users and pageviews in real-time like Google Analytics provides vs. a 5-minute interval
Reasons for switching to Uptrends
A more robust feature set and support.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2019
Beware of this Company!
It pinged our web site every 5 minutes, and it was easy to use, but i'll never use it again.
CONSWe used this service for several years, and were never set up on Auto-Pay. My boss paid it using a credit card each year. Then she left, and when the rep couldn't get in touch with her, he switched our account to Auto Pay. If you're on Auto Pay, and you don't cancel within 90 days, they charge you for the whole year. I tried to dispute it, even messaged the reps boss and she didn't reply. They just sent us to collections.
Nate
Utilities, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
More than an uptime monitor
10/10 - great experience from onboarding to support. If anything, our internal team was not prepared to engage at the same level and we were the drag on getting the most out of Uptrends. Great value for money.
PROSOther than the ease of implementation, the "hands on" nature of the customer success team, literally implementing monitors for us, showing us how to do it (vs pointing us to documentation), and even above that, proactively notifying us when a monitor needs to be updated and offering to make those updates for us. Wow!
CONSHard to really say a true "con", but there were a ton of features we have not even used yet which are included in our subscription. I would maybe like the ability to customize the uptime chart a little more. Since our software deployments do not always happen within the same window, I would like a capability to sort of programmatically pause the monitor (at the start of a deployment, for example) and then reinstate so that customer-facing uptime charts show green or a planned outage vs. downtime.
Andy
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Uptrends Continues to Shine
We love the product, and trust it across our portfolio. It's clear and intuitive to use for the most part and the support team are first rate if you ever need to engage with them. Really happy we moved to Uptrends
PROSIt's easy to use, and customise and you can get up and running with a basic monitor really quickly. Support are excellent in assisting you get the most out of the product too, and have proved really useful when exploring the more complex monitor and journey tracking that is available
CONSDon't like the new UI, but honestly, it's just a case of getting used to it. I wouldn't not recommend the product because of this.
Reason for choosing Uptrends
Another area of our company were using it and recommended it to us
Reasons for switching to Uptrends
It was overly complex and difficult to administer