10/10 - great experience from onboarding to support. If anything, our internal team was not prepared to engage at the same level and we were the drag on getting the most out of Uptrends. Great value for money.

Other than the ease of implementation, the "hands on" nature of the customer success team, literally implementing monitors for us, showing us how to do it (vs pointing us to documentation), and even above that, proactively notifying us when a monitor needs to be updated and offering to make those updates for us. Wow!

Hard to really say a true "con", but there were a ton of features we have not even used yet which are included in our subscription. I would maybe like the ability to customize the uptime chart a little more. Since our software deployments do not always happen within the same window, I would like a capability to sort of programmatically pause the monitor (at the start of a deployment, for example) and then reinstate so that customer-facing uptime charts show green or a planned outage vs. downtime.

My experience with the company has been great! They saved us money over our previous monitoring service and customer support has been excellent. If an issue becomes too complicated to solve, they will not hesitate to give you a call and work it out over the phone. We have been with Uptrends for 5 years now and I have no complaints.

Uptrends is easy to use and provides us with what we need to give us piece of mind that our websites are up and running. They have several servers around the world so that we can make sure our sites are reachable from different countries.

I really have no Cons to report. Everything has been great.

It pinged our web site every 5 minutes, and it was easy to use, but i'll never use it again.

We used this service for several years, and were never set up on Auto-Pay. My boss paid it using a credit card each year. Then she left, and when the rep couldn't get in touch with her, he switched our account to Auto Pay. If you're on Auto Pay, and you don't cancel within 90 days, they charge you for the whole year. I tried to dispute it, even messaged the reps boss and she didn't reply. They just sent us to collections.

We were able to remotely monitor transactions (simulated user interactions) with key services, from multiple locations around the UK and EU with ease. I tested around 50 solutions and Uptrends came out in the top 3, winning through price and features.

It is very easy to record transactions. Uptrends configure the transactions. We find SAS, and also on-prem services often change during upgrades. We just log a call with uptrends and pretty soon after they have updated the transaction and monitoring is working again. Azure authentication and creating a large number of users was straightforward. Varied alerting options, groups, and high degrees of customisation work well for us. The information from errors available can include screenshots, traceroutes and waterfalls. It helps diagnose problems and is quite usefull.

Cost. If this was cheaper we would have monitored far more of our services remotely through uptrends. Currently, we are limited to just key services.

Good product overall for basic ping tests and availability tests

Easy to setup monitoring alerts Easy to use site Ability to run tests that span several pages, good for smoke testing web pages

I noticed that alerts still being sent even though they were turned off (inactive), maybe inactive rules are not working correctly, or maybe it's a configuration issue?