10/10 - great experience from onboarding to support. If anything, our internal team was not prepared to engage at the same level and we were the drag on getting the most out of Uptrends. Great value for money.

Other than the ease of implementation, the "hands on" nature of the customer success team, literally implementing monitors for us, showing us how to do it (vs pointing us to documentation), and even above that, proactively notifying us when a monitor needs to be updated and offering to make those updates for us. Wow!

Hard to really say a true "con", but there were a ton of features we have not even used yet which are included in our subscription. I would maybe like the ability to customize the uptime chart a little more. Since our software deployments do not always happen within the same window, I would like a capability to sort of programmatically pause the monitor (at the start of a deployment, for example) and then reinstate so that customer-facing uptime charts show green or a planned outage vs. downtime.

My experience with the company has been great! They saved us money over our previous monitoring service and customer support has been excellent. If an issue becomes too complicated to solve, they will not hesitate to give you a call and work it out over the phone. We have been with Uptrends for 5 years now and I have no complaints.

Uptrends is easy to use and provides us with what we need to give us piece of mind that our websites are up and running. They have several servers around the world so that we can make sure our sites are reachable from different countries.

I really have no Cons to report. Everything has been great.

It pinged our web site every 5 minutes, and it was easy to use, but i'll never use it again.

We used this service for several years, and were never set up on Auto-Pay. My boss paid it using a credit card each year. Then she left, and when the rep couldn't get in touch with her, he switched our account to Auto Pay. If you're on Auto Pay, and you don't cancel within 90 days, they charge you for the whole year. I tried to dispute it, even messaged the reps boss and she didn't reply. They just sent us to collections.

We were able to remotely monitor transactions (simulated user interactions) with key services, from multiple locations around the UK and EU with ease. I tested around 50 solutions and Uptrends came out in the top 3, winning through price and features.

It is very easy to record transactions. Uptrends configure the transactions. We find SAS, and also on-prem services often change during upgrades. We just log a call with uptrends and pretty soon after they have updated the transaction and monitoring is working again. Azure authentication and creating a large number of users was straightforward. Varied alerting options, groups, and high degrees of customisation work well for us. The information from errors available can include screenshots, traceroutes and waterfalls. It helps diagnose problems and is quite usefull.

Cost. If this was cheaper we would have monitored far more of our services remotely through uptrends. Currently, we are limited to just key services.

Good product overall for basic ping tests and availability tests

Easy to setup monitoring alerts Easy to use site Ability to run tests that span several pages, good for smoke testing web pages

I noticed that alerts still being sent even though they were turned off (inactive), maybe inactive rules are not working correctly, or maybe it's a configuration issue?

Uptrends provides monitoring from several locations across the world for uptime and performance and provides us the full insight on availability and identify any trends that may occur.The Uptrends portal is easy to navigate and to configure including dashboards and reporting.

It would be great if we could difference between planned outage vs. downtime or if we could include it as part of our automation so the specific base monitor is disabled for alerts during the planned maintenance.

We love the product, and trust it across our portfolio. It's clear and intuitive to use for the most part and the support team are first rate if you ever need to engage with them. Really happy we moved to Uptrends

It's easy to use, and customise and you can get up and running with a basic monitor really quickly. Support are excellent in assisting you get the most out of the product too, and have proved really useful when exploring the more complex monitor and journey tracking that is available

Don't like the new UI, but honestly, it's just a case of getting used to it. I wouldn't not recommend the product because of this.

Very good.

I like that we can have visibility of how our websites and services perform from different checkpoints around the globe, easy to setup with great user support. We get alot of info specially from transaction monitors, we can understand if the problem is on the frontend, backend and get screenshots of the events and waterfall metrics. Also specific teams can be notified for specific monitors, works great.

Can't think of any cons, it works as expected and does the intended job. So far we didn't have a use case we could be missing on this tool

The team at Uptrends is great to work with. They helped us onboard at the beginning, helped us make changes to our configurations when necessary, and were very flexible when our Legal department had very specific requirements. Whenever we have questions, they are there.

The ability to consolidate metrics across all of our websites, along with real-time alerts of issues is terrific. Use of mobile app allows you to be in touch with what's happening any time and anywhere. I also like the way billing for services is done as it affords a great deal of flexibility. We can swap credits from one site to another, or change monitoring increments to make credits available for something else as needed. this ultimately gives us the ability to modify our product mix very easily.

No real issues. The dashboards provide many options, so it can sometimes be confusing to know where to find exactly what you're looking for. This would probably be solved though by my creating a custom dashboard which is a standard feature of the product.

— We enjoy the API that helps our main monitoring system (Zabbix) trough integrations, — we like the coolest technical support who always helps us to solve our different issues and answers for different questions, we always feel the real support here, — it's the most powerful tool for GEO-distributed and independent outside monitoring of availability of our services, — it's very easy to control multi-user access and to do mass updates with templates or API.

Of course we desire if there were more servers located in our country and some other countries, it could make our monitoring more sensitive :)

Our experience using Uptrends has been excellent. Their deep suite of tools enabled us to pin point performance issues that we'd been unable to identify with other tools.

From the basic uptime alerts, extensive monitoring capabilities (including uptime, transactional and API), and detailed customizable reporting, to the ease of use and great scalability, there's a lot that we love about these tools. In cases of more complex challenges, the support team is very receptive and proactive in helping us find answers. Also appreciated are the periodic check ins to ensure we're getting the most out of the product.

No complaints here! Uptrends is a robust, mature tool suite that's helped us resolve issues and constantly improve application performance.

Instant downtime detection, SMS alerts and more. The customer service is amazing when you have a question.

The product is easy to setup and runs without any hickups. We have had this software running for years and we still love it.

The user interface looks a little outdated, but that is the only downside we have with Uptrends.

we are monitoring the WFS and client portal. Notification is critical 24/7 production

it send alerts SMS and email in critical condition and email for health status.

i was actually not he originator product but nominated end user, but I inherit the admin rights due to redundancy

The waterfall monitoring is very granular, and helps to capture the event failure when browsing a site by simulating going through different pages and actions.

Found bit expensive, hard to tell any cons.

Very positive overall experience. The software is comprehensive and a good value for the cost. The support team at Uptrends is amazing in that they take the time to help non-technical people understand the monitoring, reporting and business and technical implications.

The comprehensive nature of monitoring and reporting. The dashboard is simple and clearly highlights any issues that require immediate attention, vs things that could be improved but are not immediate in nature. The waterfall report visually highlights opportunities for improvement.

Over the course of two years use of the software, we have not identified any opportunities for improvement. In fact, we have experienced upgrades in the software the improved the usability.

Almost 2 years of use of alerts for the Live services of our customers and in-depth analysis with the RUM service to identify bottlenecks in navigation and portal performance.

Very easy to use and flexible in configurations

RUM is perhaps expensive but remain easy to use

It's straightforward, reliable, and effective way to ensure the availability of our products

Can't think of any. Was happy with the software.

Very fast email notifications. Application is clear and understandable.

There is nothing I miss in my everyday work.

the basic checks are fast and efficient.

it is sometimes not easy to find the right syntax for the check transation

We use Uptrends to gather data on our services for troubleshooting, and provide uptime reporting to our customers

Reporting and being able to browse historical data is by far the most interesting part of Uptrends for us. It provides us with detailed uptime reporting to match Service level agreements. In addition to that it allows us to spot issues by analyzing recurring issues

User and group management is needlessly complicated and not intuitive for a first time user. It works once you get the hang of it but it could be handled in a much simpler way without hurting its functionality

unethical company auto renews without notice or consent. Ignores proper request to cancel and threatens legal action if you don't pay auto renewal. Stay away!

works for what it does and gives easy to use reports

ugly user interface. not the most intuitive

Running Uptrends gives us reassurance that systems were operating as expected.

Would have liked more SMS messages to be available but emails worked well as an alternative.

Very good communications with (after-)sales and the supportdesk

Tool is very intuitive, it is very easy to set up monitoring. The alerting possibilities are also very good

The web interface is somewhat quirky, some flows are unexpected. Should have a more responsive design so you can check on your phone.

Setup once, run forever. Well, maybe not forever but until we decide we don't need it anymore. As a IT company we have to monitor our services independently as long as we have customers.

Nothing. It does what it's supposed to do.

It was very difficult to cancel. Most SAAS companies allow a user to cancel within 30 days and they can cancel on their own typically with a cancellation button or form within their account. I tried to cancel but they require you to send in a cancellation request which is not typical for a SAAS service. I put in my request and they informed me I was to continue to pay for 90 days upon request to cancel. They continued to bill me for the 90 days after the request which was very unethical. When I asked about most SAAS companies allowing a 30 day notice, and with nothing specifying this on their main webpages, they then presented me with the fine print in their TOS that it's required to continue to pay for 90 days after the cancellation request. I told them I would be happy to pay for the 30 days but not 90 so they threatened to turn my account over to their legal team and used threatening tactics to get the remaining 60 days. After many back and forth threatening emails I finally decided to just pay the unpaid invoices just to get them off my back. This company has very unethical practices and I wish I would have read other user reviews with the same issues. Stay far away from them.

Alerts are good when they work. You run out of credits quickly.

Expensive and support lacks. They use threatening tactics when you try to cancel.