--- title: "Uptrends Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Uptrends. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Uptrends is a good fit for you!" source_url: "https://www.softwareadvice.com/website-monitoring/uptrends-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Website Monitoring Software](https://www.softwareadvice.com/website-monitoring/) / [Uptrends](https://www.softwareadvice.com/website-monitoring/uptrends-profile/) / Uptrends Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/website-monitoring/uptrends-profile/) Reviews [Alternatives](https://www.softwareadvice.com/website-monitoring/uptrends-profile/alternatives/) # Uptrends User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 107 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.7/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 86 reviews (80%) - 4 stars: 15 reviews (14%) - 3 stars: 1 reviews (1%) - 2 stars: 1 reviews (1%) - 1 star: 4 reviews (4%) ### Most mentioned pros - Monitoring and allerts is very usefull and with the help of the kind uptrends support, we are able to setup the tool best according to our needs. - Support are excellent in assisting you get the most out of the product too, and have proved really useful when exploring the more complex monitor and journey tracking that is available - Great customizable dashboards for getting an overview on our statuses & easy to integrate with other systems. ### Most mentioned cons - They continued to bill me for the 90 days after the request which was very unethical. When I asked about most SAAS companies allowing a 30 day notice, and with nothing specifying this on their main webpages, they then presented me with the fine print in their TOS that it's required to continue to pay for 90 days after the cancellation request. - There is no way to monitor availability of JAVA based applications that do not have a public facing URL - I attempted to cancel it several days before the expiry and they told me there is a 3-month notice period and refused to cancel. ## Uptrends customer reviews Showing reviews 1-25 of 107 (page 1). ### Uptrends is the website tracking tool you need! - Overall rating: 5/5 - Reviewer: Bryan H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love uptrends. Don't know how we got along so long without it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to within 10minutes setup tracking on our sites as been a life saver. We were always gettign complaints of our site being down and our team never could figure out why or by the time they looked it was back up. #### Cons Pricing is definitely enterprise level, they charge on a per credit basis. The learning curve is medium level difficulty maybe some better videos as an intro FAQ could help. --- ### A must for any e-commerce merchant - Overall rating: 5/5 - Reviewer: Derek D. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Fantastic. The support team is great, and your product manager will always be in contact with you to let you know of new features or how to get the best out of your account with them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Real-time user insights and notifications. When your business is open 24/7 it can be hard to step away but if you do step away and an issue arises, Uptrends will notify you immediately. Not only will you receive the notification but it will provide you with plenty of information about what the problem is so you can take quick and appropriate actions to fix it. #### Cons Uptrends has constantly evolved since we signed up and have yet to hit a roadblock or limitation for our use. If we had one request, it would be related to the real-time user dashboard. We want to see active users and pageviews in real-time like Google Analytics provides vs. a 5-minute interval #### Reasons for switching to Uptrends A more robust feature set and support. --- ### Beware of this Company! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It pinged our web site every 5 minutes, and it was easy to use, but i'll never use it again. #### Cons We used this service for several years, and were never set up on Auto-Pay. My boss paid it using a credit card each year. Then she left, and when the rep couldn't get in touch with her, he switched our account to Auto Pay. If you're on Auto Pay, and you don't cancel within 90 days, they charge you for the whole year. I tried to dispute it, even messaged the reps boss and she didn't reply. They just sent us to collections. --- ### More than an uptime monitor - Overall rating: 5/5 - Reviewer: Nate R. - Verified reviewer: Yes - Industry: Utilities - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered 10/10 - great experience from onboarding to support. If anything, our internal team was not prepared to engage at the same level and we were the drag on getting the most out of Uptrends. Great value for money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Other than the ease of implementation, the "hands on" nature of the customer success team, literally implementing monitors for us, showing us how to do it (vs pointing us to documentation), and even above that, proactively notifying us when a monitor needs to be updated and offering to make those updates for us. Wow! #### Cons Hard to really say a true "con", but there were a ton of features we have not even used yet which are included in our subscription. I would maybe like the ability to customize the uptime chart a little more. Since our software deployments do not always happen within the same window, I would like a capability to sort of programmatically pause the monitor (at the start of a deployment, for example) and then reinstate so that customer-facing uptime charts show green or a planned outage vs. downtime. --- ### The great tool to easy monitoring - Overall rating: 5/5 - Reviewer: Svetlana A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros — We enjoy the API that helps our main monitoring system (Zabbix) trough integrations, — we like the coolest technical support who always helps us to solve our different issues and answers for different questions, we always feel the real support here, — it's the most powerful tool for GEO-distributed and independent outside monitoring of availability of our services, — it's very easy to control multi-user access and to do mass updates with templates or API. #### Cons Of course we desire if there were more servers located in our country and some other countries, it could make our monitoring more sensitive :) --- ### Convenient - Overall rating: 5/5 - Reviewer: Raj D. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered We were able to remotely monitor transactions (simulated user interactions) with key services, from multiple locations around the UK and EU with ease. I tested around 50 solutions and Uptrends came out in the top 3, winning through price and features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very easy to record transactions. Uptrends configure the transactions. We find SAS, and also on-prem services often change during upgrades. We just log a call with uptrends and pretty soon after they have updated the transaction and monitoring is working again. Azure authentication and creating a large number of users was straightforward. Varied alerting options, groups, and high degrees of customisation work well for us. The information from errors available can include screenshots, traceroutes and waterfalls. It helps diagnose problems and is quite usefull. #### Cons Cost. If this was cheaper we would have monitored far more of our services remotely through uptrends. Currently, we are limited to just key services. --- ### Uptrends Continues to Shine - Overall rating: 5/5 - Reviewer: Andy B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered We love the product, and trust it across our portfolio. It's clear and intuitive to use for the most part and the support team are first rate if you ever need to engage with them. Really happy we moved to Uptrends #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use, and customise and you can get up and running with a basic monitor really quickly. Support are excellent in assisting you get the most out of the product too, and have proved really useful when exploring the more complex monitor and journey tracking that is available #### Cons Don't like the new UI, but honestly, it's just a case of getting used to it. I wouldn't not recommend the product because of this. #### Reasons for choosing Uptrends Another area of our company were using it and recommended it to us #### Reasons for switching to Uptrends It was overly complex and difficult to administer --- ### Site monitoring for hosted environments - Overall rating: 5/5 - Reviewer: Jeff H. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered overall a very positive experience and I would implement it again. It's been instrumental in monitoring of commercial sites #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to setup. reasonable prices. very good support #### Cons The sales people used to be aggressive. Not really in a negative way, but regularly trying to sell more. That's changed since the acquisition. #### Reasons for choosing Uptrends for sites that are hosted by a third party and clients don't have access to infrastructure like sql, CDN (service worker), IIS, etc. a JS based tool is all you can use and Uptrends serves that market very well. If you have complete control of your infrastructure, more robust tooling is available - New Relic, DataDog, etc. --- ### Beware of 12 month contract with 90 day termination notice - Overall rating: 1/5 - Reviewer: Cam B. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered The worst SAS contract I have every seen for a moderately useful product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Their monitoring is fine. They were helpful in getting us set up. #### Cons Buyer Beware: when signing up, you are agreeing to a 12 month contract with a 90 day termination notice. If you complain about this, their customer "service" will send you a screen shot of the contract with these terms highlighted. The 12 month term is not mentioned on the website. They aren't offering annual pricing with a discount vs monthly pricing. Nope, you're just signing up for 12 months with a 90 day out. --- ### Acceptable functionality, scammy business practices - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used other for less than 12 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It does its job of monitoring, albeit with a clunky 90s-era interface. #### Cons First, their UI makes it impossible to downgrade plans . You can only upgrade. Nice. Then, their "month to month" billing is a scam. In the fine print, you have to give them 3 months' notice (!) Who does that... And they conveniently interpreted "3 months" as "4 more payments". I.e., I cancelled in mid-June, and I'm charged at the end of June, the end of July, the end of August, and the end of September. Great! Then... they don't stop charging your card even after the ridiculous 3 months have passed ... *Another* charge comes in at the end of October. Don't fall for it like we did... Use something else like dotcom-monitor.com (which is recommended in Google Page Speed docs) -- just anything else than these guys. --- ### Quick start and ease of use - Overall rating: 5/5 - Reviewer: Till S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered We use it everyday. For best performance you should plan to check and change the test objects at least one a month. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of setup and use make it ideal for inexperienced users. #### Cons The different categories of testobjects require different credits. That makes it hard to switch from one to the other without calling support and ask for a change. #### Reasons for choosing Uptrends I wasn't involved in the purchase, only the setup. Therefore I have no clue which other options where not chosen. --- ### Notification Alert - Overall rating: 5/5 - Reviewer: Ireneo N. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered we are monitoring the WFS and client portal. Notification is critical 24/7 production #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros it send alerts SMS and email in critical condition and email for health status. #### Cons i was actually not he originator product but nominated end user, but I inherit the admin rights due to redundancy --- ### Great Word wide Monitoring System - Overall rating: 5/5 - Reviewer: Joern O. - Verified reviewer: Yes - Industry: Internet - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Very easy to create Monitoring Checks- A lot of third party integrations- personalization of the dashboard- Escalation levels #### Cons -Difficult or not clear to add Alert/Notification to a Monitoring check #### Reasons for choosing Uptrends Uptrends give us the flexibility for Word Wide Monitoring Checks --- ### Amazing and Secure - Overall rating: 5/5 - Reviewer: Chris d. - Verified reviewer: Yes - Industry: Printing - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Instant downtime detection, SMS alerts and more. The customer service is amazing when you have a question. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is easy to setup and runs without any hickups. We have had this software running for years and we still love it. #### Cons The user interface looks a little outdated, but that is the only downside we have with Uptrends. --- ### Nice tool to track your uptime - Overall rating: 5/5 - Reviewer: Kilian M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered I use it for all of my project, it’s worth the money #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lot of options and features to track uptimes und downtime’s, lot of great features like order process tracking #### Cons In beginning not easy to set up but they have great support who explains all und help you if needed --- ### Great product and fantastic service - Overall rating: 5/5 - Reviewer: Leslie M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered We've been able to get better visibility and transparency of performance and status of all our products plus very easily share this to a wider team. I don't think we've had any bugs or issues with the product so that is a plus. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use, fast to learn, and customer support is probably among the best of any software company I've ever dealt with. #### Cons Troubleshooting the monitors during setup can be tricky, but support is usually able to help with fixes or suggestions pretty quickly. --- ### We can highly recommend Uptrend. - Overall rating: 5/5 - Reviewer: Jörg F. - Verified reviewer: Yes - Industry: Information Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Best solution for outside monitoring your systems... #### Cons uncomplicated web based software to monitoring your systems... --- ### Uptrends Infra monitoring - Overall rating: 5/5 - Reviewer: Keith W. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered The product alerts if there is an issue. Reporting features has help in showing ROI. Realtime alerts give me a piece of mind knowing that the network is constantly being monitored #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, setup/configuring sensors, reporting #### Cons Did not find any reasons not to like the software --- ### Monitoring - Overall rating: 5/5 - Reviewer: Jason S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Incredible experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its super reliable and alerts us to any anomalies with our services #### Cons I would say i wanted a better interface with Ops Genie, but that is low on my list #### Reasons for switching to Uptrends Better alternative --- ### uptrends review - Overall rating: 5/5 - Reviewer: Sylvain S. - Verified reviewer: Yes - Industry: Public Safety - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the basic checks are fast and efficient. #### Cons it is sometimes not easy to find the right syntax for the check transation --- ### Very difficult to cancel - Overall rating: 1/5 - Reviewer: Clint R. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered It was very difficult to cancel. Most SAAS companies allow a user to cancel within 30 days and they can cancel on their own typically with a cancellation button or form within their account. I tried to cancel but they require you to send in a cancellation request which is not typical for a SAAS service. I put in my request and they informed me I was to continue to pay for 90 days upon request to cancel. They continued to bill me for the 90 days after the request which was very unethical. When I asked about most SAAS companies allowing a 30 day notice, and with nothing specifying this on their main webpages, they then presented me with the fine print in their TOS that it's required to continue to pay for 90 days after the cancellation request. I told them I would be happy to pay for the 30 days but not 90 so they threatened to turn my account over to their legal team and used threatening tactics to get the remaining 60 days. After many back and forth threatening emails I finally decided to just pay the unpaid invoices just to get them off my back. This company has very unethical practices and I wish I would have read other user reviews with the same issues. Stay far away from them. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Alerts are good when they work. You run out of credits quickly. #### Cons Expensive and support lacks. They use threatening tactics when you try to cancel. --- ### Uptrends has been proven useful and great value for money - Overall rating: 5/5 - Reviewer: Thanyaporn S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered It gives us a piece of mind for a very low price.It is able to alert many of us which have been useful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to configure and set up. After that it just works without need for maintenance.It does what we expect it to do (give us alerts when websites are down) #### Cons We have over 40 web sites, someones not each to keep overview.Would be great to have an app to manage Uptrends (or if you have, I have not used it) --- ### Uptrends review - Overall rating: 4/5 - Reviewer: Sander V. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered We use Uptrends to gather data on our services for troubleshooting, and provide uptime reporting to our customers #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Reporting and being able to browse historical data is by far the most interesting part of Uptrends for us. It provides us with detailed uptime reporting to match Service level agreements. In addition to that it allows us to spot issues by analyzing recurring issues #### Cons User and group management is needlessly complicated and not intuitive for a first time user. It works once you get the hang of it but it could be handled in a much simpler way without hurting its functionality --- ### A great tool that served its purpose very well - Overall rating: 5/5 - Reviewer: James W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Very positive, would definitely use again #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple to setup, simple to use, reliable and dependable. #### Cons We saw very occasional false positives, but better to see that than miss problems. #### Reasons for choosing Uptrends Previous positive experience using Uptrends. --- ### Long term user - Overall rating: 5/5 - Reviewer: Nathan H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Product was easy to use and had plenty of customisation options when setting up monitors. #### Cons We could have done with more sms credits per month with our subscription. ## More reviews [Next reviews](https://www.softwareadvice.com/website-monitoring/uptrends-profile/reviews/?page=2) --- Uptrends Reviews, Pros and Cons - 2026 Software Advice