WhatsUp Gold

RATING:

4.5

(223)

About WhatsUp Gold

Progress WhatsUp Gold is the Network Monitoring Software that allows you to track performance information for network devices, servers, storage, and wireless - whether in the cloud or on-premises. Expand your management tool kit by adding proactive monitoring for network traffic, applications, virtual environments, and device configurations all through the same intuitive interface. Automatically discover and map your entire network and use customized dashboards to get the information you need to streamline

WhatsUp Gold Pricing

Available as a perpetual license or as a subscription. Free Version is available for countries within Europe, Middle East and Africa.

Free trial: 

Available

Free version: 

Available

WhatsUp Gold Network Mapping
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WhatsUp Gold Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for WhatsUp Gold

1 - 5 of 220 Reviews

User Profile

Dustin

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

WhatsUpGold is a great tool for monitoring the status of your network.

We mainly benefit from the alerts system that will notify all specified employees via text/email whenever a part of our network goes down. Typically we will know something is down before our users even notice the problem.

PROS

The alerts are where WhatsUpGold really shines. They are all fully customizable and once they're setup to your specifications they work like a dream. A majority of the time we will know when something on the network goes down before our users even notice the problem!

CONS

This product can do so many different things it becomes a little overwhelming. Once alerts are setup they work great, but the configuration process can get pretty confusing if you haven't done it before. Online training videos on how to configure certain features would be a great tool.

Vendor Response

Hi and thanks so much for the kind words! We¿re delighted that you¿re enjoying WhatsUp Gold and we love hearing about how you¿re using it. Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here: https://www.youtube.com/channel/UCS2lCWFrs4paSSNpe1JnTnQ If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community at commmunity.ipswitch.com for more help. Thanks again for using WhatsUp Gold.

Replied June 2018

Henry

Cosmetics, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2020

I like the products!

Overall products is good but it needs more easy configurations for basic setting.

PROS

I could view all device status in simple network map

CONS

It is hard to update the changed info. Also too hard to manage notifications.

Reason for choosing WhatsUp Gold

We have PRTG for network and purchased WhatsUp Gold for servers

Walter

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed May 2022

What's Up Gold - could be better!

We've been using What's Up Gold for more than 15 years, and at this time we're considering replacing the product with something that has better support and is more stable and functional.

PROS

The website does provide great ability to customize and layout the network graphically so users can easily see how hardware is connected. This capability is largely why we've kept What's Up Gold around, along with the reasonably priced structure.

CONS

Support needs vast improvements. Documentation could be better. Do not utilize this product with the thought of turning a lot of features on as it simply cannot handle it. Our experience with utilizing the network monitoring, netflow, configuration backup, and syslog services caused our instance to crawl and at times and be completely unusable. Support was not able to resolve the issues over the span of multiple years and multiple upgrades and multiple escalations, so we instead started to stop utilizing some of these features such as the netflow and syslog services so that our network monitoring piece was functional. We've since replaced What's Up Gold for the netflow and syslog functions with other products and are considering replacing the product completely.

Juan

Computer Networking, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Awesome

My experience has been very pleasant. From installation onward, I've had zero complaints.

PROS

This software has provided us with the tools necessary to monitor, analyze, and manage the network in support of our customer.

CONS

While we understand software is always licensed, we would like an option for a "lifetime" license.

Reason for choosing WhatsUp Gold

WUG is competitively priced for the same feature sets that competitors are providing.

Anonymous

501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Solid Monitoring and Reporting

very positive - good support

PROS

Easy to set up, good support, good add-ons

CONS

not intuitive menus - setting up notifications takes some practice - many good features are hidden

Reason for choosing WhatsUp Gold

Pricing and support

Reasons for switching to WhatsUp Gold

Pricing and ease of setup