About Crownpeak Digital Experience Platform

Crownpeak provides a SaaS-based digital experience platform with best-in-breed capabilities that empower companies to deliver omnichannel digital experiences – faster and easier than ever.

Crownpeak’s platform provides Hybrid Headless CMS, AI-Driven Personalization & Experience Optimization, Digital Quality & Accessibility Management, Content-Driven Commerce, Privacy & Consent Management and more. And, with our unique, zero-infrastructure approach and #CustomerObsessed support, we ensure the industry's fastest time-to-market - up to 80% faster than typical enterprise DXP.

Headquartered in Denver, USA and Dortmund, Germany, we are proud to help many of the world’s most iconic global brands, including Unilever, Bosch, ASICS, Nintendo and American Express...


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3 Reviews of Crownpeak Digital Experience Platform

Overall rating

4.67 / 5 stars

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October 2021

Aksel from NMQ Digital

Company Size: 201-500 employees

Industry: Internet

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

My Experience

The best.

Pros

Really fast, really customer friendly, love using it!

Cons

I would love to have notify another user in my team for the changes in my staging environment before sending it to production to minimize wrongful content publishing!

March 2019

User Profile Picture

Matthew from Intellitek Systems, Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2019

Excellent Support, but Difficult to Learn

We consolidated 3 separate open source CMS platforms into one Crownpeak instance. The site management capabilities make this a simple proposition once the CMS is fully implemented.

Pros

The Customer Support team is phenomenal. Our tickets have always been responded to in a timely fashion, and the techs see the issue through to complete resolution. Although there is a steep learning curve, once implemented, it is very easy to maintain a robust site.

Cons

It's virtually impossible to stand up Crownpeak without a 3rd party partner. We attempted to use their internal professional services team, and although we did eventually get the system up and running, we definitely felt like we were "pushed aside" in favor of larger clients.

October 2021

Rocky from BNY Mellon

Company Size: 10,000+ employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

Great Product and Customer Service

Pros

We use Crownpeak to host one of our line of business websites. Overall, it's easy to use, easy to tailor and great customer service.

Cons

No real issues. They have a great customer service and we get a response usually in 30mins.