--- title: "New Relic Software Reviews, Demo & Pricing - 2026" description: "Review of New Relic Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/website-optimization/new-relic-one-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Web Analytics Software](https://www.softwareadvice.com/web-analytics/) / New Relic Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/devops/new-relic-one-profile/reviews/)[Alternatives](https://www.softwareadvice.com/devops/new-relic-one-profile/alternatives/) # New Relic Review From $10-$49 Free version Free trial 4 plans Wondering if New Relic is right for your organization? Our Web Analytics Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview New Relic 4.5 [(199)](https://www.softwareadvice.com/devops/new-relic-one-profile/reviews/) Pricing Pricing available upon request ### About New Relic New Relic is a cloud-based network monitoring and observability platform designed to help businesses analyze, optimize and troubleshoot software stack. Features include real-time alerts, serverless monitoring, incident management, data query and health map. The solution enables enterprise engineers to collect telemetry data such as events, logs or traces, filter and save search results through built-in log management UI, perform root cause analysis and visualize the stack performance via the dashboard. IT professionals can monitor distributed services, applications, containers, virtual machines or servers available on-premises or cloud. Team members can receive failure warnings about potential anomalies and prioritize issues accordingly. New Relic offers integration with various third-party applications including Terraform, Microsoft Azure, Consul, MySQL, Elasticsearch, Google BigQuery and MongoDB. It comes with mobile applications for Android and iOS. It provides monthly and usage-based pricing options and support is extended via documentation and forum. Do you work for New Relic? [Manage this product listing](https://www.g2.com/products/new-relic/claim_requests/new?auto=true) Wondering if New Relic is right for your organization? Our Web Analytics Software selection experts can help you in 15 minutes or less. ## New Relic User Interface ## Popular New Relic Alternatives Main Product New Relic 4.5 [(199)](https://www.softwareadvice.com/devops/new-relic-one-profile/reviews/) Ratings Breakdown - 4.21Ease of use - 3.95Value for money - 4.19Customer support - 4.54Functionality Pricing Available upon request Get Price Alternative Product [Site24x7](https://www.softwareadvice.com/cloud-management/site24x7-profile/) 4.7 [(381)](https://www.softwareadvice.com/cloud-management/site24x7-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.50Value for money - 4.49Customer support - 4.63Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [ManageEngine OpManager](https://www.softwareadvice.com/it-management/manageengine-opmanager-profile/) 4.6 [(337)](https://www.softwareadvice.com/it-management/manageengine-opmanager-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.65Value for money - 4.57Customer support - 4.62Functionality Pricing Starting at $95.00 per year Get Price Alternative Product [ManageEngine Applications Manager](https://www.softwareadvice.com/database-monitoring/manageengine-applications-manager-profile/) 4.6 [(268)](https://www.softwareadvice.com/database-monitoring/manageengine-applications-manager-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.69Value for money - 4.74Customer support - 4.70Functionality Pricing Starting at $395.00 per year Get Price Alternative Product [Datadog](https://www.softwareadvice.com/bi/datadog-profile/) 4.6 [(368)](https://www.softwareadvice.com/bi/datadog-profile/reviews/) Ratings Breakdown - 4.29Ease of use - 4.12Value for money - 4.28Customer support - 4.52Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/) 4.2 [(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 3.93Value for money - 3.92Customer support - 4.20Functionality Pricing Available upon request Get Price ## New Relic Pros and Cons We analyzed 199 verified reviews for New Relic to find out what actual users really think. Select to learn more Comprehensive Monitoring Capabilities With New Relic, users can monitor their entire tech stack, from backend servers to frontend apps, in real time. The platform provides customizable dashboards, proactive alerts, and centralized tools for tracking performance, availability, and anomalies, making it easier to maintain system health and reliability. Real-Time Performance Optimization New Relic offers detailed, real-time insights into application and server performance, helping teams quickly identify bottlenecks and optimize processes. Its dashboards, KPIs, and profiling tools make it easy to track metrics, debug issues, and improve speed and reliability across web and mobile platforms. High And Complex Pricing Structure New Relic's pricing is frequently cited as expensive and difficult to predict, especially for small businesses and startups. Many features are locked behind costly paywalls, and the per-server or per-node model can quickly increase costs for distributed environments, making budgeting and adoption challenging. ## New Relic Pricing and Plans Starting price: $10.00 Free Trial Free Version Free $0.00 flat rate Plan includes: - 100 GB data ingest - Automatic logs obfuscation - Unlimited basic and core users - One free full platform user - Access to 30+ capabilities - Data retention Standard $10.00 Plan includes: - Limited to 5 Full Platform Users - Ticketed Support Availability - 2 Business Days Support Response SLA - SAML Single-Sign-On - $10/first user, $99/additional user (max of 5) - Data ingest - $0.35/GB beyond free 100 GB limit - Data Plus data ingest - $0.55/GB beyond free 100 GB Pro $49.00 Plan includes: - Unlimited full platform users - Commitment Options - 2 Hour Critical Initial Support Response SLA - Data Plus Eligibility - $349/user (for annual commitments) - $418/user (for monthly pay as you go) - Data Plus data ingest - $0.55/GB beyond free 100 GB limit - Data ingest - $0.35/GB beyond free 100 GB limit Enterprise Pricing available upon request Plan includes: - FedRAMP Moderate and HIPAA Eligibility with Data Plus - Priority Ticket Routing - 1 Hour Critical Initial Support Response SLA - Optional: Full consumption pricing with no user licenses Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## New Relic Features - Popular features found in Web Analytics Campaign Management Goal Setting/Tracking Heatmaps Keyword Tracking Pageview Tracking Referral Tracking Site Search Tracking Time on Site Tracking User Interaction Tracking Web Traffic Reporting - More features of New Relic Access Controls/Permissions Activity Dashboard Alerts/Escalation Alerts/Notifications Analytics Anomaly Detection API Application Management Application Security Audit Management Audit Trail Automated Testing Availability Testing Backlog Management Bandwidth Monitoring Baseline Manager Bug Tracking Collaboration Tools Compliance Management Configurable Workflow Continuous Deployment Continuous Integration Cost Management Credential Management Custom Development Customizable Dashboard Dashboard Database Monitoring Database Support Data Modeling Data Security Data Visualization Debugging Deployment Management Diagnostic Tools Drag & Drop Event Logs For Websites Graphical User Interface Incident Management Incident Reporting Integrated Development Environment IP Address Monitoring IT Incident Management IT Monitoring Lifecycle Management Log Analysis Log Collection Log Management Machine Learning @mentions Mobile App Mobile Development Monitoring Multi-Cloud Management Multi-Language Natural Language Processing Network Analysis Network Monitoring Performance Analysis Performance Management Performance Metrics Performance Monitoring Predictive Analytics Query Analysis Real-Time Monitoring Reporting/Analytics Reporting & Statistics Resource Management Root Cause Analysis Search/Filter Simple Network Management Protocol (SNMP) Software Development Source Control Task Management Third-Party Integrations Threshold Alerts Transaction Monitoring Troubleshooting Uptime Reporting User Management Visualization Vulnerability Management Web App Development Workflow Automation Workflow Management ## New Relic Integrations Jira Integration rated undefined from -1 review Pivotal Tracker Integration rated undefined from -1 review AlertOps Integration rated undefined from -1 review ManageEngine AlarmsOne Integration rated undefined from -1 review Amazon API Gateway Integration rated undefined from -1 review Amazon CloudFront Integration rated undefined from -1 review See all 104 integrations ## New Relic User Reviews ## New Relic customer ratings - Overall rating: 4.5/5 - Total reviews: 199 ### Rating distribution - 5 stars: 120 reviews (60%) - 4 stars: 64 reviews (32%) - 3 stars: 12 reviews (6%) - 2 stars: 2 reviews (1%) - 1 star: 1 reviews (1%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 3.9/5 - Customer support: 4.2/5 - Functionality: 4.5/5 --- ### Seamless APM Setup and Heroku Integration - Overall rating: 5/5 - Reviewer: Arjun K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered I went from having no APM solution to having a full-fledged monitoring system in mere minutes. New Relic's streamlined setup process and Heroku integration allowed me to start monitoring and optimizing my application's performance almost instantly. I mean, seriously, you can't beat that kind of efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Setting up New Relic for my application was a walk in the park. With just a few clicks and some configuration, I was able to get the APM goodness flowing. And the integration with Heroku? Oh boy, it couldn't have been smoother. New Relic and Heroku make a dream team, providing valuable insights into application performance without any hassle or headache. #### Cons let's talk about the UI. It's functional, no doubt, but it could use a bit of a facelift to enhance the user experience. A simpler and more intuitive interface would make navigating through the various monitoring features a joy. New Relic, take note: a clean and user-friendly UI can go a long way in keeping us users engaged and productive. #### Reasons for choosing New Relic New Relic won me over with its flexibility and simplicity, especially for a startup like mine. With a straightforward one-line Node install, I was up and running, monitoring my application's performance without breaking a sweat. It provided the right balance of power and ease of use, making it a perfect fit for my startup's needs. --- ### Good Tooling - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Really good technical product, but for large enterprise environments the licence model is causing problems, it's user based #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Synthetic checks and alerts are very well and teams can get there information to troubleshoot their applications #### Cons - Pricing and user Licence model, every year it's changing his pricing model and usage model - Frontend Monitoring #### Reasons for switching to New Relic we needed a more observablity tool then only with jmeter and Nimsoft --- ### Profile your app in production - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros NewRelic makes it very easy to profile your app in production without affecting the app performance. Sometimes, some performance related issues only occur in a specific environment and it is hard to find them in development environment. With NewRelic it is not only possible to detect performance related issues but also pin point the exact location in your code that is responsible for that issue. Their other popular service is NewRelic Servers which make it easy to monitor overall server performance. #### Cons Too pricey for small teams and startups. --- ### A Great Observability platform - Overall rating: 4/5 - Reviewer: Daniel H. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We set up New Relic as we needed a observability platform that we could use to Troubleshoot infrastructure, view logs and use the synthetics to monitor our website's performance and availability.after going through a POC trial of using the tool we were very happy with the results and decided to do a 2 year deal with New Relic as it will help with our introduction and roll out of microservices. #### Cons Some of the UI could be improved compared to the competitors to display information. Also the synthetics editors on other sites are slightly better with the ability to record what you want the synthetic to do rather than writing all the code yourself. #### Reasons for choosing New Relic Other companies we work with also use New Relic and we found the customer service to be very helpful --- ### Great tool for tracking the performance and health of our platform - Overall rating: 5/5 - Reviewer: Leon S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am using the web interface and the app multiple times a day to quickly see how the application is performing. The notifications in case of disruptions are convenient and very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's clean and simple to setup and gives a great dashboard which helps get a quick overview of the performance of our SaaS application. #### Cons When using multiple modules on a bigger infrastructure it can get quite expensive. However we only use the basic version which gives us all the info we need. #### Reasons for choosing New Relic New relic was cheaper and easier to implement. --- ### New Relic Offers Simple-to-Set-Up Server Monitoring - Overall rating: 5/5 - Reviewer: Jonathan S. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. New Relic is a great product/service that is extremely powerful and easy to use. They even have iOS/Android apps to stay up-to-date on server stats while away from your desk. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I love how easy it was to get the New Relic agent installed on my Digital Ocean server. Within minutes it was piping in data to their dashboard. #### Cons Making sense of the mountain of data is challenging. It takes time and effort to figure out what all the data means and how it can be useful to your organization. It is well worth the effort though. #### Reasons for choosing New Relic New Relic is the most robust and powerful solution and it was incredibly easy to get up and running with. --- ### NewRelic - observability of the future - Overall rating: 4/5 - Reviewer: rahul m. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. easy to learn and configure for observability. Support is prompt and resolutions are provided. Lot of widgets available for different visualizations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy NRQL to to get data and prepare dashboards and view logs. Straightforward configurations to send application data to new relic. Lot of material available online to learn nuances of the tool #### Cons Lack of detailed structure of what all types of data types available to store logs. If custom visualizations are developed, its only available to other users as 'Core' or 'full platform' and not to 'Basic user'. This increases the licensing cost. sometimes custom visualizations such as 'pathpoint' are prone to bugs and Not available to view. Need to have more documentation around Nerdgraphs and Mutations. --- ### Tracking performance app for billing system. - Overall rating: 5/5 - Reviewer: Clara T. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It has helped me keep our invoicing systems running smoothly, leading to fewer mistakes in billing clients when telecom usage spikes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate how New Relic’s dashboards display live performance for our billing apps, allowing me to identify slowdowns that could cause a lag in financial reporting. #### Cons There are so many metrics, that the interface can feel overwhelming and it takes time for me to seek the information I need for accounting. --- ### Very good ovservation tool - Overall rating: 4/5 - Reviewer: Bishal D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I like how its dashboard looks clean and easy to use. The monitoring tools are excellent. #### Cons There is nothing I don't like about New Relic now. But initially, during setup, it was a bit complicated. --- ### New Relic and Cybersecurity: A Powerful Combination - Overall rating: 5/5 - Reviewer: Rodrigo T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. New Relic has been invaluable in bolstering our company's security posture. From early anomaly detection and threat identification to vulnerability management, it has enabled our security team to implement more effective preventive measures. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros New Relic, a cloud-based observability platform providing a comprehensive view of application performance, has expanded its reach to become a strategic ally in cybersecurity. By combining performance monitoring with security analytics capabilities, New Relic empowers security teams to detect threats more quickly and effectively, reducing incident response times. #### Cons I cannot find any negative aspects to point out. --- Showing 1 - 10 of 199 Reviews [See All Reviews](https://www.softwareadvice.com/devops/new-relic-one-profile/reviews/) ## New Relic Popular Comparisons [Site24x7 vs New Relic](https://www.softwareadvice.com/devops/new-relic-one-profile/vs/site24x7/)[ManageEngine OpManager vs New Relic](https://www.softwareadvice.com/it-management/manageengine-opmanager-profile/vs/new-relic-one/)[ManageEngine Applications Manager vs New Relic](https://www.softwareadvice.com/database-monitoring/manageengine-applications-manager-profile/vs/new-relic-one/)[Datadog vs New Relic](https://www.softwareadvice.com/bi/datadog-profile/vs/new-relic-one/)[N-central vs New Relic](https://www.softwareadvice.com/devops/new-relic-one-profile/vs/solarwinds-n-central/)[PRTG vs New Relic](https://www.softwareadvice.com/devops/new-relic-one-profile/vs/prtg-network-monitor/)[Zabbix vs New Relic](https://www.softwareadvice.com/devops/new-relic-one-profile/vs/zabbix/)[LogicMonitor vs New Relic](https://www.softwareadvice.com/network-monitoring/logicmonitor-profile/vs/new-relic-one/)[Dynatrace vs New Relic](https://www.softwareadvice.com/network-monitoring/dynatrace-profile/vs/new-relic-one/)[Google Cloud vs New Relic](https://www.softwareadvice.com/compliance/google-cloud-platform-profile/vs/new-relic-one/) [Compare All Alternatives](https://www.softwareadvice.com/devops/new-relic-one-profile/alternatives/) ## Other Top Recommended Web Analytics Software [Google Analytics 360](https://www.softwareadvice.com/bi/google-analytics-profile/) **4.7** (8101) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3803) Recently recommended **0** times [Squarespace](https://www.softwareadvice.com/publishing-and-subscriptions/squarespace-profile/) **4.6** (3422) Recently recommended **0** times [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) **4.5** (3061) Recently recommended **0** times Stuck Between Options? 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