New Relic

RATING:

4.5

(178)

About New Relic

New Relic is a cloud-based network monitoring and observability platform designed to help businesses analyze, optimize and troubleshoot software stack. Features include real-time alerts, serverless monitoring, incident management, data query and health map. The solution enables engineers to collect telemetry data such as events, logs or traces, filter and save search results through built-in log management UI, perform root cause analysis and visualize the stack performance via the dashboard. IT professionals can monitor distributed services, applications, containers, virtual machines or servers available on-premises or cloud. Team members can receive failure warnings about potential anomalies and prioritize issues accordingly. New Relic offers integration with vario...

New Relic Pricing

<strong>New Relic for Mobile Apps</strong> all new accounts start out with a free 30 day trial of Enterprise. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Standard starts at $29/month per app.

Free trial: 

Available

Free version: 

Available

New Relic One Application Performance Monitoring
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New Relic Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for New Relic

1 - 5 of 170 Reviews

User Profile

Darshan

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed December 2019

One stop solution for all your APM need

I been working with New Relic for quite a while now i am not able to find any replacement for it till now

PROS

Relic is one of the best Application performance management tool available in market, It helps Application support team to review the performance of application and suggest the best way to optimize it

CONS

New Relic is an enterprise tool which means it comes with licensing cost which makes it tough for small scale business owners to buy the license

User Profile

Gagan

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2018

Good tool to monitor your application and it's performance

We're using NewRelic to monitor our application's performance. It's a great tool and it provides plenty of features in a free version as well but if your application is big you might need an upgrade.

PROS

The best thing about this software is that it provides really good deep insights. They provide a feature called 'VM' it provides information regarding garbage collection, heap, memory allocations, object allocations etc. Error insights and alerts helps you to stay updated with what is currently happening with your application. Their app is also good which provide same features. So, even if you're travelling you can get insights directly on your phone. Appdex score, RPM and other parameters really help in finding bottlenecks and optimising it. It also tells which database query is taking more time and which is taking the least & which part of your application is taking more time which actually helps you in building an efficient application.

CONS

Sometimes, the metrics they provide in the VM section seems incorrect, although hard refreshing the page solves this problem.

Anonymous

11-50 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed August 2022

UI/UX and Pricing models have improved but deployment is a nightmare

We had evaluated NewRelic several years ago but the product was too complex and unstable. At the time, pricing had also became very complex and it was hard to predict how much you would pay. We were excited to give it another try, and were happily surprised by the improvements, both in terms of pricing transparency and UI/UX (only if you use the "new" design though). However, once we started the deployment, and despite the fact we were having a very simple infrastructure (Linux + PHP + MySQL + Node), it became a nightmare. The agent installation was buggy, multiple services were not discovered properly. We had to install the MySQL agent manually, and the step-by-step guide was outdated. After a successful installation, we still did not receive any MySQL-related data. After all these headaches, we decided to part ways with NewRelic, but then discovered you cannot actually close your account online. Instead, you have to go through a knowledge-base, and kindly ask assistance from a moderator (e.g. you don't even have access to a Support ticket system). Our understanding is that NewRelic did their best to revamp their product but they are suffering from 10 years of product additions/modifications and most likely the only way to resolve that would be for them to start a brand new product from scratch or acquire a smaller player in the space who gets it.

PROS

- Clearer and unified pricing, easier to understand than other platforms - "Clean" UI if you use their new design

CONS

- Deployment was a total nightmare - Documentation is not up-to-date - Can't close your Account nor reach out to Support to do so - Uninstall guide is incomplete and actually messed up with our systems

Reason for choosing New Relic

Pricing transparency

User Profile

Satish

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

New Relic observability and monitoring tool review

I have been using New Relic as monitoring tool since 1 year. It is very easy to use and monitor the services of organizations. We are monitoring near about 218 applications about our organization. It helped us to monitor all the applications.

PROS

I like New Relic Real user monitoring. Its monitoring include APM, Browser, Synthetic, Mobile, Infrastructure, etc

CONS

The least like about New Relic is its updates. It can update User interface drastically. We need some time to understand the changes.

Happy

Information Technology and Services, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Best full stack observability tool

One of the best tool I have came across.

PROS

Best Things About New Relic:Application Performance Monitoring (APM)Infrastructure MonitoringReal-Time InsightsEnd-to-End VisibilityAlerting and NotificationsIntegration and CompatibilityData Visualization and DashboardsScalability and FlexibilityInsightful Reports and AnalyticsDevOps Collaboration

CONS

Limited Free PlanData Retention PoliciesSupport Response TimesIntegration Limitations

Reason for choosing New Relic

Easy to use.