# CustomerHero Software Reviews, Demo & Pricing - 2026 > Review of CustomerHero Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/website-optimization/startquestion-profile --- [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / CustomerHero Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/website-optimization/startquestion-profile/reviews/)[Alternatives](https://www.softwareadvice.com/website-optimization/startquestion-profile/alternatives/) # CustomerHero 2026: Benefits, Features & Pricing Wondering if CustomerHero is right for your organization? Our Survey Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview CustomerHero 4.9 [(175)](https://www.softwareadvice.com/website-optimization/startquestion-profile/reviews/) Pricing Pricing available upon request ### About CustomerHero Startquestion is a professional survey software designed to help businesses of all sizes, freelancers, nonprofits, educational institutions and more create online questionnaires for researching employees, clients and community. Key features include email marketing, question branching, custom survey URLs, customizable templates, multi-channel distribution and data analysis tools. Teams using Startquestion can add company or project logo to questionnaires and establish brand identity with respondents. Built-in graphic templates allow users to personalize the questions, titles, answers, progress bar, frames, background photo, messages, buttons and other content of the survey design. Additionally, filter questions can be applied using transition logic and rules, which enables respondents to answer questions that are appropriate in their situation. Startquestion offers an external domain for surveys, which lets businesses hide the footer of the questionnaire. Users can distribute surveys by email and website popups and icons, as well as, filter and segregate the collected results, which can be viewed in the form of a presentation. Wondering if CustomerHero is right for your organization? Our Survey Software selection experts can help you in 15 minutes or less. ## CustomerHero User Interface ## Popular CustomerHero Alternatives Main Product CustomerHero 4.9 [(175)](https://www.softwareadvice.com/website-optimization/startquestion-profile/reviews/) Ratings Breakdown - 4.77Ease of use - 4.66Value for money - 4.92Customer support - 4.64Functionality Pricing Available upon request Get Price Alternative Product [Google Forms](https://www.softwareadvice.com/forms-automation/google-forms-profile/) 4.7 [(11456)](https://www.softwareadvice.com/forms-automation/google-forms-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.77Value for money - 4.37Customer support - 4.44Functionality Pricing Available upon request Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10461)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.42Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2896)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.46Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) 4.7 [(969)](https://www.softwareadvice.com/hr/typeform-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.18Value for money - 4.38Customer support - 4.49Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5269)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price ## CustomerHero Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Enterprise Pricing available upon request Plan includes: - Concierge Services - Custom Contract - Custom DPA - Custom Invoicing - Custom SLA - Enterprise-Class Security - Extra Response Packages - Extra User Accounts - Limited Access Per IP - Read-Only Users Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CustomerHero Features - Popular features found in Survey Customizable Questions Customizable Templates Data Analysis Tools Data Import/Export Drag & Drop Email Marketing Feedback Management Question Branching Skip Logic Support Audio/Images/Video URL Customization - More features of CustomerHero 360 Degree Feedback Access Controls/Permissions Activity Dashboard AI/Machine Learning Alerts/Notifications Anonymous Feedback API CES Survey Structure Charting Collaboration Tools Commenting/Notes Communication Management Complaint Monitoring Conditional Logic CRM CSAT Survey Structure Customer Experience Management Customer Segmentation Customizable Branding Customizable Fields Customizable Forms Customizable Reports Dashboard Dashboard Creation Data Capture and Transfer Data Security Data Synchronization Data Visualization Email Distribution Email Management Email Reminders Employee Engagement Employee Onboarding Engagement Tracking For Mobile Forms Creation & Design Forms Management For Websites Interactive Content Issue Tracking Keyword Tracking Live Results Sharing Mobile Access Mobile Survey Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Distribution Multi-Device Support Multi-Language Multiple Question Types Multiple User Accounts Negative Feedback Management NPS of Customers NPS of Employees NPS Survey Structure Online Polling Performance Metrics Presentation Tools Problem Area Alerts Pulse Surveys Q&A Management Question Library Question Piping Quizzes Randomization Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Real-Time Updates Reminders Reporting/Analytics Reporting & Statistics Response Quotas Response Validation Search/Filter Secure Data Storage Segmentation Sentiment Analysis Site Intercept Survey Social Media Integration SSL Security Statistical Analysis Survey Builder Survey/Poll Management Surveys & Feedback Tagging Template Management Text Analysis Text Fields Third-Party Integrations Training Management Trend Analysis Usability Testing Visual Analytics Web Forms Website Integration Widgets Workflow Management ## CustomerHero Integrations Asana Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review Slack Integration rated undefined from -1 review FreshMail Integration rated undefined from -1 review JIRA Service Management Integration rated undefined from -1 review See all 18 integrations ## CustomerHero User Reviews Overall Rating 4.9 Ratings Breakdown 5 92% 4 8% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.7 Customer support 4.9 Functionality 4.6 Zuhairah A. Verified reviewer Internet 5001-10000 employees Used daily for more than 2 years Review source Reviewed July 2021 Collect feedback 4 Ratings Breakdown 4 Ease of use 5 Functionality Pros: Best thing with Startquestion is, it has a survey builder that really helpful in building the basic structure of the survey form with the build-in template that they providing. It saves so much time in helping and gives suggestion for type of question to be ask on the survey form. Cons: There are not much choices that can be choose from the subscription price scheme, especially for a small companies, thus making them have to choose pricier premium plan then what their organization actually needs. User will more appreciated if they can be more flexible on the price plan. Read More TK Tomasz K. Verified reviewer Education Management 11-50 employees Used monthly for more than 2 years Review source Reviewed September 2023 A great tool Webankieta 5 I really appreciate that the tool is constantly developing - it has more functions and sample surveys that are ready and can be used for the research we conduct with "one click". The responsiveness of the support department is also critically important to us. The Webanieta team works quickly, professionally and flexibly. I really appreciate the quality of customer service. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Simplicity of the administration panel, usability (UX) for both the respondent and the administrator Cons: Sometimes it seems that there are too many functions and possibilities Reasons for switching to CustomerHero It has definitely more functions, it is useful, flexible than other tools. Read More MD Maarten D. Verified reviewer Management Consulting 2-10 employees Used weekly for less than 6 months Review source Reviewed April 2021 Startquestion overrated 4 Good in the beginning to set-up the product and deploying the survey, but as I proceeded i found very little online help and then all other functionality like reporting etc, runs into very expensive add-ons. My overall experience is therefore really spoiled by the later encounters on the software, to the point that I cannot The worst is you cannot obtain any invoice from Startquestion which leaves you with expenditure which you cannot account for in your business. Ratings Breakdown 5 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: \* Ease of set-up \* Ease of deployment \* Volume of survey responses Cons: \* Expensive basic Package \* very expensive add-ons to basic functionality. I felt cheated. \* no customer service on expensive basic pakage \* cannot create exports which includes incompleted surveys. Statisticians know how utilise this data. \* no response to requests for invoices \* very limited help online about using Reasons for choosing CustomerHero Most ratings referred to ease of use and product functionality, but also omitted to indicate that with the base functionality you cannot do much. Reasons for switching to CustomerHero The overall ratings of Startquestion was very good online from various sources, but what a disappointment. Read More JE James E. Verified reviewer Marketing and Advertising 51-200 employees Used monthly for less than 2 years Review source Reviewed October 2025 Non-Technical Users Publish Surveys Easily With Integrated Metadata Analysis Features 5 It's simple to use, you can create widgets that are displayed on your platform as well as full, more formal, surveys that can be sent to users and the support is excellent. We use it display surveys on our web based platform and, following limited development, non-technical users are able to create and publish surveys. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Ease of use. Ability to pass metadata that we already hold in order that we can more effectively analyse results and don't need to waste survey questions on, for example, understanding the user's location or user type. Good support when I've had issues or questions. Cons: Some question types are not available on widgets There's nothing else jumping out at me as a weakness. Read More Daria S. Verified reviewer Furniture 51-200 employees Used weekly for less than 6 months Review source Reviewed May 2022 Closer than ever to our customers 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Our organisation was lacking a feedback collection system from the customers and was looking for ways to get inspiration on further product and services development. With Startquestion we now have a great, intuitive and comprehensive tool to make both ad hoc questionnaires and longer studies. We love the ease to start the study and than analyse and present data to the stakeholders. For those who just start the journey with questionnaires very helpful can be the inspiration section with ready examples of studies in various areas. Well done Startquestion! Cons: Generally we have a very positive experience both with the system and with the support in those rare cases when something needs clarification. Read More MAYERLY G. Verified reviewer Marketing and Advertising 2-10 employees Used weekly for free trial Review source Reviewed November 2023 Customer Satisfaction - Detailed Analysis. 5 I really like the customer support, the responses have been timely and useful, which has made me feel supported in the process of implementation and continued use of the tool. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I like the analysis capabilities it offers, I can collect data very efficiently and generate detailed reports that help me make decisions based on clients or employees. Cons: There may be technical challenges or limitations that restrict workflow or process automation. Read More Lukasz K. Verified reviewer 51-200 employees Used daily for less than 6 months Review source Reviewed March 2018 Great software with good quality of support 5 Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: Features are awesome, functionality great. The best is simple configuration with advanced options. Good enough is changing colors, templates or adding own styles. I can simple configuration it with advances options like changing the language, limit the number of respondents. Additionally, I can configure notifications. Everything is simply. The analytics feature is awesome, very popular formats for data presentation. Read More Małgorzata G. Verified reviewer Human Resources 2-10 employees Used other for more than 2 years Review source Reviewed May 2021 great software 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: easy to use, many possibilities, you can create your own research even compliceted one Cons: everything is fine, is better and better Read More Karolina J. Verified reviewer 11-50 employees Used weekly for less than 12 months Review source Reviewed November 2017 The best research tool 5 Time saving - quick tests and fast results Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Service is extremely easy to use, intuitive, very graphically friendly. Filling out surveys is very easy. The results are clear and easy to get the information you need. Cons: I did not find anything that I did not like. The only thing that can be considered a disadvantage is the price if I did not use part of the system. Read More Piotr K. Verified reviewer 11-50 employees Used daily for less than 6 months Review source Reviewed May 2018 professional and friendly 5 Results E-mail marketing research Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The Startquestion platform is very easy for users and intuitiveness. The platform is very friendly for users. Support answers questions very quickly. They are very helpful.Highly recommended program. Cons: I did not find any functional bugs. The service should be a little cheaper. They do a great job! Read More Showing 1 - 10 of 175 Reviews [See All Reviews](https://www.softwareadvice.com/website-optimization/startquestion-profile/reviews/) ## CustomerHero Popular Comparisons [Google Forms vs CustomerHero](https://www.softwareadvice.com/forms-automation/google-forms-profile/vs/startquestion/)[SurveyMonkey vs CustomerHero](https://www.softwareadvice.com/website-optimization/startquestion-profile/vs/surveymonkey/) [Compare All Alternatives](https://www.softwareadvice.com/website-optimization/startquestion-profile/alternatives/) ## Other Top Recommended Survey Software [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) **4.5** (17629) Recently recommended **0** times [Google Forms](https://www.softwareadvice.com/forms-automation/google-forms-profile/) **4.7** (11456) Recently recommended **0** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10461) Recently recommended **0** times [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) **4.6** (5269) Recently recommended **0** times Stuck Between Options? 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