--- title: "Survicate Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Survicate. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Survicate is a good fit for you!" source_url: "https://www.softwareadvice.com/website-optimization/survicate-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / [Survicate](https://www.softwareadvice.com/product/31821-Survicate/) / Survicate Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/31821-Survicate/) Reviews [Alternatives](https://www.softwareadvice.com/product/31821-Survicate/alternatives/) # Survicate User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 99 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 69 reviews (70%) - 4 stars: 25 reviews (25%) - 3 stars: 4 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - The integration with other platforms, especially for automated responses, has been a game-changer for us, allowing us to see real-time feedback without switching between multiple tools. - Survicate has provided us with a quick and easy integration for implementing entry and exit surveys during our user registration process. - Being able to gather this kind of data and make it easy and fun for clients to provide feedback had a huge impact on our user experience and product journeys and roadmap plans. ### Most mentioned cons - For example, run the same survey as a link in emails and as a pop-up on the website, but I don't think you're able to aggregate the responses and analysis of those responses from both even if they are identical surveys. - The platform is a bit pricey for occasional use. Since we don’t run surveys every month, keeping a full-year subscription doesn’t make financial sense, so we subscribe only when needed. - We did not see an ability to use emails and in-app surveys together while not over-surveying individual users (for example reach out to all users which did not answer an in-app survey via email). ## Survicate customer reviews Showing reviews 1-25 of 99 (page 1). ### The best survey tool :) - Overall rating: 4/5 - Reviewer: Luciana G. - Verified reviewer: Yes - Industry: E-Learning - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been positive in terms of easy use, survey customization . However, occasional issues with audience targeting, lack of notifications for erros, and the manual process for uploading user lists can be frustating. Despite these drawbacks, it remains a valuable tool for gathering user feedback. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its ease to use, allows you to quicly create targeted surveys, helping to gather valuable feedback direcly from users. Its really simple to use and to launch. So it really help me , since recruite users to gather quantiative and qualitative feedbacks. It has multiple formats. And analyzins results its really easy, with clear dashboards and easy exports. #### Cons Sometimes , survicate has issues with audience targeting, where surveys in wrong language start appearing on pages that shouldnt have them. Additionally, im currently experiencing a lack of responses to surveys, and im not sure why. It doesnt seem to be related to user behavior - it feels like something within the tool itself. This means Ill need to open support ticket, which is frustating. It would be helpful if the tool could automatically detect issues or notify users when something goes wrong. More comprehensive dashboards and integrations with tools like maze would also be a great addition. Another pain point is uploading specific users lists - currently, it has to be done one by one, which is extremely time - consuming. There should be an option to upload entire lists to create targeted segmentes more efficiently. #### Vendor response Hi Luciana, Thank you for your detailed review and all your feedback. We're glad Survicate is helping you gather valuable feedback easily. I'm sorry to hear about the issues you're facing with audience targeting and user list uploads—we’ll do our best to resolve them. If you haven't reported it yet via our support chat, please do so we can make a detailed issue report for our dev team. Again, I'm really sorry this happens to you. ~Paulina from Survicate Replied January 2025 --- ### Survicate is the best survey app we've integrated with Salesforce - Overall rating: 5/5 - Reviewer: Belle B. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love the survey builder, very easy to use. Templates are also available that help make our process efficient. I also love how easy it is to navigate the platform. Reports and analytics help us analyze our survey data. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Survicate's user interface is easy to configure and very intuitive compared to the previous survey apps we were using. It is also not expensive. It integrates seamlessly with our CRM. Also, their customer support is superb! I have the best experience with their tech support who was knowledgeable and got my issue fixed in a jiffy. #### Cons We were new to the app, so it took us a few moments to get things up. However, their support team was very easy to contact which made our transition to their app very convenient. #### Reasons for switching to Survicate Ease of use, value VS cost, pricing, integration with our CRM #### Vendor response Hi there! Thank you so much for your review, we appreciate your feedback. Glad to hear kind words about our platform and the Customer Support. Feel free to reach out whenever, we're always happy to help! Cheers ~ Ola from Survicate Replied January 2026 --- ### Rapid survey deployment for continuous discovery but needing some more basic capabilities to make it truly self service - Overall rating: 3/5 - Reviewer: Ben H. - Verified reviewer: Yes - Industry: Information Services - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Have enjoyed being able to rapidly set up and deploy surveys within the product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Relatively easy to use ability to set up survey logic for more complex surveys A decent set of integrations to connect to platform Responsive support team #### Cons Inability to orchestrate or prioritize survey delivery in product. Inability to see available event based triggers within survicate for targeting inability to predict traffic based on segmentation and triggers #### Vendor response Hi Ben, Thank you for your review. We're glad you're finding value in deploying surveys quickly, and we appreciate your detailed feedback about areas for improvement. We're actively working on making our platform more robust while keeping it user-friendly. Would you like to share more about your specific needs with our product team? ~Paulina from Survicate Replied October 2024 --- ### Easy-to-use templates and excellent customer support - Overall rating: 5/5 - Reviewer: Pauline P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Survicate makes survey creation incredibly easy. I appreciate the intuitive design, pre-set templates, and ready-to-use question ideas that save time while keeping surveys professional-looking. #### Cons The platform is a bit pricey for occasional use. Since we don’t run surveys every month, keeping a full-year subscription doesn’t make financial sense, so we subscribe only when needed. #### Reasons for switching to Survicate We prefer Survicate's NPS and CSAT survey templates. #### Vendor response Hi there, thank you so much for taking the time to review Survicate, we appreciate your feedback and are very happy to hear that our surveys and survey templates are exactly what you needed and are easy to create. ~ Ola from Survicate Replied November 2025 --- ### Survicate checked all of our boxes - Overall rating: 5/5 - Reviewer: Maddy D. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We had a wonderful experience with Survicate from start to finish. We really enjoyed the customization and ability to record partial responses. Being able to gather this kind of data and make it easy and fun for clients to provide feedback had a huge impact on our user experience and product journeys and roadmap plans. We were able to easily connect data to our Salesforce account as well as download reports directly from the website. There were also improvements and new features added regularly and the new insights feature is a wonderful addition to the platform. I truly have nothing negative things to say about the Survicate program and our experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and capacity for customization. The support team is very responsive. We also appreciated that there were no limits to the number of surveys we could create, only the total responses, which allowed us to use the platform for several projects. #### Cons Not much to dislike, to be honest. We had 0 pain points with Survicate once it was up and running and integrated into our systems. #### Reasons for choosing Survicate Pricing, advanced customization, CSAT-specific capabilities, ability to integrate surveys into emails, partial response recording, ability to create multiple surveys, domain customization #### Reasons for switching to Survicate We switched from using the native salesforce survey tool because it did not have enough customization on our previous survey tool and the survey was not user-friendly. It also did not record partial responses. #### Vendor response Hi, Thank you for your wonderful review. We're thrilled to hear that Survicate has met all your needs and that our support team has been responsive. We appreciate your feedback and are committed to continually improving our platform. ~Paulina from Survicate Replied November 2024 --- ### Survicate is very cost-effective and meets different survey needs - Overall rating: 5/5 - Reviewer: bruna m. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. we've been using Survicate for almost 5 years in the company and so far it's attending our research needs. It's possible to run in-app, widget and link surveys! The customer support and client management are for me the greatest value, they're super close and they work to address any concerns, bugs and feedbacks very fast - they're more a partner than a vendor. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Survicate is an easy tool to use that suits different research needs in product development! #### Cons Survicate is more limited and question options, quota design and analysis dashboard than similar vendors #### Reasons for choosing Survicate better cost-benefit, attended all the feature requirements #### Vendor response Hi Bruna, Thank you for sharing your experience with Survicate. We're pleased to hear that our tool meets your research needs and that you've found value in our customer support. Your feedback is important to us, and we'll keep it in mind as we work to improve our platform. ~Paulina from Survicate Replied November 2024 --- ### Excellent for Teams Needing Robust Survey Automation and Integration Solutions - Overall rating: 5/5 - Reviewer: Vladimir P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience has been consistently positive over the past four years, and we couldn’t be happier with the service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Survicate effectively solves our survey automation needs. We required a solution that could seamlessly integrate with our ESP and offer in-app survey capabilities, and Survicate delivers perfectly. The integrations are flawless, and the support team is fantastic, responding promptly to any queries. Another standout feature is their tracking system for feature requests. When a feature I suggested goes live, they notify me directly – a thoughtful touch that shows they truly listen to customer feedback. #### Cons Honestly, Survicate meets all our needs, so there isn’t anything I’d critique. #### Reasons for choosing Survicate It looked for me like It was more flexible in terms of integrations with the ESP we use. #### Vendor response Hi Vladimir, We're grateful for your kind words and pleased to hear that Survicate has been meeting your needs, especially with integrations and support. Thank you for being with us over the past four years. ~Paulina from Survicate Replied November 2024 --- ### Easy to use survey tool & attentive support team - Overall rating: 4/5 - Reviewer: Gretchen N. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Survicate is really easy to use and the customer service is fantastic! Easy to build surveys, control integrations, and share with other teammates. Love the analytics and AI template creation features. #### Cons Would love more features for native image hosting and the ability to embed prototypes with standard design tools like Figma (iframe or embedded links). You can still embed images but it requires your own image hosting solution and embedded HTML tags, so it just takes more time and isn't very flexible. #### Reasons for switching to Survicate Lyssna was too expensive and has sneaky pricing plans for longer surveys. #### Vendor response Hi, Thank you for your review. We're happy to hear that you find Survicate easy to use and appreciate our customer service and features like analytics and AI templates. We value your feedback and are always working to improve our platform. ~Paulina from Survicate Replied December 2024 --- ### Survicate Review - Overall rating: 5/5 - Reviewer: Katie L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros They have a great customer service team who is always able to help. Creating and analysing surveys is easy and intuitive #### Cons To be honest, nothing comes to mind right away. I would like if in a workspace I could filter the date range of all my surveys in that workspace at the same time to view and analyse the results instead of one by one. #### Reasons for choosing Survicate The quality of the in product surveys and analysis pages were better in Survicate #### Vendor response Hi Katie, Thanks for your review! We're really pleased to hear that our customer service team and intuitive survey tools are meeting your needs. Thank you for your feedback; we're always looking to improve. ~Paulina from Survicate Replied November 2024 --- ### Love the ease of Survicate - Overall rating: 4/5 - Reviewer: Lisi G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love how easy it is to use and address our B2B product needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros how easy it is to use. they think through your use cases and have lots of features to help you with adoption and reporting #### Cons it keeps wanting me to refresh the page too often #### Reasons for switching to Survicate much more professional and easy to get started #### Vendor response Hi Lisi, Thank you for your review. We're happy to hear that Survicate is meeting your B2B needs and that you find it professional and easy to use. We appreciate your feedback about the page refresh and are always working to make our platform better. ~Paulina from Survicate Replied December 2024 --- ### Great tool!! - Overall rating: 4/5 - Reviewer: Tarnika C. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. overall, its great!! thy customer support is great , the resources are valuable for quick fixes and questions. our CSM is very helpful as well which makes it easier to fix any issues. The product team at Survicate take customer feedback seriously and incorporate change quickly which is great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros In-product feedback surveys! very few survey tools out there have this feature at the price point Survicate offers. #### Cons The UI/UX could be better! additionally, having a feature to control what the dashboard of a particular survey should look like is needed. #### Reasons for choosing Survicate chaep + integratin with smartlook was a crucil factor #### Reasons for switching to Survicate Data laws as per GDPR chaged and the cost was very high #### Vendor response Hi Tarnika, Thank you for sharing your experience with our in-product feedback surveys and for your kind words about our customer support. We appreciate your feedback on the UI/UX and dashboard features and are always looking to improve. ~Paulina from Survicate Replied November 2024 --- ### Liezel from Kickon - Overall rating: 5/5 - Reviewer: Liezel T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In general, I think Surivate is a good platform to conduct company's survey and to get feedback from customers and your staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Survicate support team is very helpful with any of your concern. The team is kind and approachable. #### Cons Time zone might have an impact when you have query/concern #### Reasons for switching to Survicate It's a Management's decision. I am unsure but I think they needed something that's easy to use. #### Vendor response Hi Liezel, Thank you for your feedback. It's great to hear that our support team has been helpful and approachable. We value your input and are always working to improve our services. ~Paulina from Survicate Replied November 2024 --- ### Really happy with Survicate - Overall rating: 5/5 - Reviewer: Gordon E. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive. The Salesforce integration works well and it is nice and easy to design the surveys. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform performs as advertised, but the thing that makes Survicate stand out is the support if you have questions. The employees there are very knowledgeable and have been able to solve each challenges I've had. #### Cons There were a couple of issues with email security software duplicating responses to surveys. Survicate was able to help me resolve them, but it would have been nice to know what was a potential issue when I was earlier in the survey design process. #### Reasons for choosing Survicate Cost, features, and more flexibility in the number of responses. #### Vendor response Hi Gordon, Thank you for sharing your thoughts. It's great to hear that our platform and knowledgeable support team have been helpful to you. Your feedback is valuable as we strive to improve our services. ~Paulina from Survicate Replied November 2024 --- ### Fast Responsive support in resolving issue. - Overall rating: 5/5 - Reviewer: Abhishek P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great!! The kind of patience and support provided was very appreciable #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Help desk support for my issues and providing continues support. specially Anastasiia, & Daniela UI and Guides. #### Cons There are not much option to play with Font and subject body within for normal user who don't know backend coding. #### Reasons for switching to Survicate Company wanted to use it only for marketing and to cut the cost. #### Vendor response Hi Abhishek, Thank you for your great review. We're so happy that our support team could help you effectively. We appreciate your feedback about making text customization more user-friendly - we're always looking to improve our platform. Thank you for choosing Survicate for your marketing needs! ~Paulina from Survicate Replied October 2024 --- ### An amazing tool supported by an incredible team! - Overall rating: 5/5 - Reviewer: Josh L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Survicate is an immensely robust and versatile tool that looks great and works well, but the above-and-beyond factor is their incredible attentive and responsive team that provide high-touch and timely support to make sure we're able to work as effectively as possible! #### Cons Missing some additional features at present like custom skip logic, though it is on the roadmap! #### Reasons for switching to Survicate Pricing and integrations of Survicate were better #### Vendor response Hi Josh, Thanks for the awesome review. We're thrilled you're loving Survicate and our support team. We hear you on the custom skip logic - we'll look into it. We'll keep working to wow you! Cheers, Survicate Team Replied August 2024 --- ### Survicate Review - Overall rating: 5/5 - Reviewer: Momchil I. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 201-500 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's simplicity of use. Very easy integration with Customer.io Can update customer's attributes based on the responses. #### Cons A direct integration in more CRM systems would be great (and not through Zapier). #### Reasons for choosing Survicate Because of the easy integration in Customer.io. #### Vendor response Hi Momchil! Thank you for your feedback and for choosing Survicate. We're glad to hear that you find our platform simple to use and appreciate the integration with Customer.io. Your input is valuable as we continue to enhance our services. ~Paulina from Survicate Replied November 2024 --- ### Works for Us - Overall rating: 5/5 - Reviewer: Richard H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Survicate does exactly what we need from a survey platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our ability to constantly refine our survey offering and ease of downloading the necessary information. #### Cons We're lucky in that we do not have any ossues with this platform. #### Vendor response Hi Richard, Thank you for your feedback. We're glad Survicate meets your survey needs and makes managing your data easy. ~Paulina from Survicate Replied January 2025 --- ### A complete tool for measuring experience - Overall rating: 5/5 - Reviewer: César P. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a complete tool for our customer and user experience measurement, giving us appropiate information and feedback with its new AI module #### Cons Currently it's unavailable for some apps that use older platforms #### Vendor response Hi César! Thank you for your wonderful review. We're pleased to hear that our tool meets your needs for customer and user experience measurement, and that you're finding value in our new AI features. We appreciate your feedback and are always looking to improve. ~Paulina from Survicate Replied November 2024 --- ### Great survey software for product orgs - Overall rating: 5/5 - Reviewer: Brigit O. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to set up surveys and analyse them (with helpful visuals) and helpful and responsive user support & customer success teams. #### Cons Some of the options for building surveys could be a bit more sophisticated with logic & branching, but generally does the job for 99% of my needs! #### Vendor response Hi Brigit! Thank you for sharing your feedback. It's great to hear that our surveys are easy to set up and analyze, and that our support teams have been helpful. We appreciate your feedback on enhancing the logic and branching options—we're always working to improve. ~Paulina from Survicate Replied November 2024 --- ### Survicate Feedback - Overall rating: 4/5 - Reviewer: Serenella B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. All good a part from the Cons that I mentioned #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to use. Support always available. Immediate results. #### Cons If I need to send a survey to a specific group of users (let's say 1000 specific user IDs), I can't enter a bulk of IDs into Survicate. I need to copy and paste each individual ID which is impossible and time consuming. Please solve this issue. #### Vendor response Hi Serenella, Thank you for your feedback. We're glad to hear that you find Survicate easy to use with immediate results. We appreciate your input and are continuously working to improve our platform. ~Paulina from Survicate Replied November 2024 --- ### A brilliant, intuitive survey tool for digital marketers of all levels. - Overall rating: 5/5 - Reviewer: Cat B. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. No matter your level of digital expertise, Survicate stands out as an exceptional survey tool. It’s intuitive, fully customisable, and backed by outstanding customer support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Setting up new surveys is straightforward, whether starting from scratch, using their templates, or leveraging their AI tool. I appreciate the ability to quickly extract data manually or use their clever insights AI to categorise user responses into digestible outputs. As a CRO manager, I no longer need to spend hours digging through user comments to find bugs or optimisation areas. I particularly love that it can integrate with our A/B testing tool, allowing us to launch surveys and gather feedback across different experiments. #### Cons The mobile survey design could be improved. #### Vendor response Hi Cat, Thanks for the amazing review. Thrilled you're loving our intuitive setup, AI insights, and the integration with your A/B testing tool. We'll work on improving mobile survey design. Appreciate the shout-out to our versatility and support! Survicate Team Replied August 2024 --- ### User Friendly and efficient - Overall rating: 5/5 - Reviewer: Izabella S. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a very friendly interface! We can set up many surveys simultaneously and with different publics. #### Cons It is not possible to upload a list of users that will receive a survey on the platform #### Vendor response Hi Izabella, Thank you for your positive feedback. We're glad to hear that you find our interface user-friendly and efficient for setting up multiple surveys. We appreciate your input and are continuously working to enhance our platform. ~Paulina from Survicate Replied November 2024 --- ### Overall, great product. - Overall rating: 4/5 - Reviewer: Doga O. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I really like it. It is easy to use and really useful for user researches. I'm 100% recommending if you are working with multiple applications. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ability to launch fast surveys with SDK. #### Cons Having to add spaces for every new application that we work. This is a huge additional cost. #### Vendor response Hi Doga, We appreciate you taking the time to share your thoughts on Survicate. It's good to know that you find it easy to use and valuable for user research. Thank you for your feedback and suggestions. ~Paulina from Survicate Replied November 2024 --- ### Very good experience with Survicate - Overall rating: 4/5 - Reviewer: Jessica S. - Verified reviewer: Yes - Industry: Sports - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the customer support with [sensitive content hidden] is very good, quick and he is very reliable. The took is easy to use, just needs a few features to take it to the next level. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The tool is very intuitive and flexible. #### Cons Not being able to download the reports as one full PDF report. I have to download one question at a time. #### Vendor response Hi Jessica, Thanks for the awesome feedback! We're glad you find Survicate intuitive and flexible. We hear you on the PDF reports - we'll look into offering full report downloads. And it's great to hear our support team is taking good care of you. We're always working on new features, so stay tuned for more improvements. Keep the suggestions coming! Survicate Team Replied August 2024 --- ### Great survey tool for all things surveys - Overall rating: 5/5 - Reviewer: Caroline R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, great experience - just get in and play around with the features, because there are a ton of features and possibilities - and they are well orgnaized. I love the suggestions and the ability to edit from a template - and download results (with paying version). You do get a LOT from the free- which is also great. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Love the ease of most integrations, especially Intercom, and how easy it is to create surveys - whether from scratch or from a template. Very easy to ensure a non-biased question and have great data capture options #### Cons I found it frustrating to send a single link but have it collect identified information, without using an email tool - without integrating the survey into Intercom or Marketo or another email tool, sending an identified email link is cumbersome - we often have those emails blocked by email servers, so being able to one-off send a link is important. ## More reviews [Next reviews](https://www.softwareadvice.com/product/31821-Survicate/reviews/?page=2) --- Survicate Reviews, Pros and Cons - 2026 Software Advice