The Dark Web monitoring coupled with the Bull-Phishing simulator to train users make a great combination. We can take care of compromised passwords and prove the importance of our password policies to our users. The phishing simulator helps us identify which users may be prone to attacks and help us determine what help they may need.

It was a little difficult to get our spam blockers to let the phishing simulation emails through.

Dark Web ID monitoring and Live Data Searches (ad hoc searches of the dark web for a prospective customer's domain credentials) is an extremely effective tool to raise the consciousness and awareness of customers regarding the long term threats exposed by stolen credentials on the dark web which are in turn being sold or published to hackers and then used to attack companies of all sizes and business arenas.

The key benefit to me as an MSP and as a business owner is that DWID allows me to monitor how my employees (or the employees of my customers (or supply chain) are using their business credentials (email address - which is typically their Network Login UserID + the business domain name, as well as some password that is uncomfortably akin to an actual Network Login Password -- to login to third party websites or accounts. That employee misuse of the company's sensitive security data exposes the company to extreme vulnerability from a variety of attacks. DWID permits the company to monitor and put an end to this improper use of business (and even personal) credentials by employees and the supply chain as well.

I've always been concerned about misuse of this technology by MSPs (IDAgent Partners) to scare customers into purchasing not only DWID, but also other MSP security solutions without first fully educating the customer on how best to protect themselves from dark web threats.

I hate being forced into a bullshit 3 year contract for this product - especially when, until recently, the terms to prevent autorenewal were borderline unethical. How about making the terms month-to-month and earning my business every month.

It works. I mean it's functional and does what it's told.

- The UI for creating campaigns is horrific. Seriously, they give a very tiny window to set your courses/modules onto and there's no way to effectively set the order in which the training modules are delivered.- The client-facing reports are poorly laid out and hard to read properly.- There's been virtually no improvement, enhancement, or innovation in the product in the 2+ years I've been using it.

We have jsut started out as an MSP and we are using DarkWebId to help inform customers of information on the internet that they may not be aware of.

Really use the Live Search feature to get information for potential clients. also the ease in setting up new accounts is always a plus

There are no cons that we have come across so far.

Good service, straightforward setup

Easy to use --- circa 2 years ago was a big difference maker to demo to clients and prospects --- now a bit of a commodity as folks are like "oh ya my banking app/password manager shows me that"

a system to directly message end users about what to do if they have a breach detected --- right now labor is spent on communicating the breach to the end user and what to do.

We have saved our clients a few times by getting to them before someone logged in as them when their logins were on the darkweb

Very simple to set up, easy to monitor domains for clients to keep them safe and secure!

There isn't anything to not like about darkwebID. Support is great, system is easy to use

I am lukewarm on the product. I receive alerts, but the alerts tend to not provide benefit.

The potential to allow clients to become aware of their information on the Dark web

Most times the information provided is not useful

The product was fine, the company was terrible.

The software is easy to use, and is able to tell you when an account has been found out on the dark web.

The support has been awful. They are great when signing you up, but then if you ever decide to leave, good luck. Calls to our account manager, his boss, the sales department, the support department, and the accounting department go unanswered and unresponded. Emails to the same departments and people never get responded to as well. I've tried to cancel our account back in December, and for 5 straight months they have charged our credit card and not once responded to any of my requests during this time. I have to get American Express to do a chargeback each month which is a real pain.

Have used with clients whom requirement it from a compliance management perspective or for clients who want to improve their risk posture

Ease of setup of a client and ease of access to perform a scan without setting up a client

Many data leaks that are listed do not attribute to what leak or source

horrible

nothing at all i have nothing good to say b/c of the bad service and horrible deceptive contract situation

Kaseya sneakily and deceptively locked everyone into a 3 year contract

Good. The product give you a view other security problems you normally ignored.

The capability to monitor compromise is good.

The reports are not customizable, the data presented on the reports are cumulative. The data you mark as acknowledge still shown on the reports.

It's cheap, it does report on darkweb junk. It sorta integrates with some other tools

Hard to get integrations working, bad user interface, confusing licensing model (for the sales reps), VERY LIMITED FEATURES

Reporting is good

dashboard, i want to see my orginization that have issues not my licensing usage. Product is currently not working have been waiting 3 days for a repsonse and we have only been using it for 2 weeks.

Great pre-sales tool as well as monitoring for potential breaches.

Automated Dark web scanning good, allows additional IP addresses and personal email accounts to also be included. The inclusion of the training / phishing component is also good.

The training and awareness module is a little "clunky" when managing lists of users to be included in a campaign. The additition of dark web scanning of company data (rather than searching by the company domain name) would be an added benefit when it comes to proposing to clients. Also, automated training / awareness for accounts that have been identified as exposed on the dark web to save some admin.

Easy to administer and provides valuable notifications to ensure that user account management stays compliant.

I feel that the products delivers a simple, easy to use interface. We use it to notify clients directly of any breaches of credentials.

We deeply regret purchasing this more than any other software in the history of ever. Broken on multiple levels. Useless empty reports. Does not function as advertised. Awful support model.

On it's face, the only thing that ever seemed positive about this product was the initial sales pitch from Kaseya.

Non functional empty reports. Glitchy frequently offline web portal. Poor navigation and web-design. Limited features that seem deeper than they actually are.

The idea is great. But the execution is poor at best.

It was easy to setup. My subscription included phishing campaigns and security training. Those were the only things that were actually useful

The reports were so vague that it was pointless. My clients that received “breach” information and not once could find a correlating website or credential that matches. The passwords that were “breached” were never a password that they used. Most my clients after 6 months opted out.

Overall I am very happy with the product. It works and its simple to use.

I like that this Dark Web ID is always running in the background. Set it and forget it makes an IT Systems Administrator happy.

I would like to see that once we deem a breach taken care of, it would not come back for me to have to deal with again.

Amazing!! Why didn't I do this sooner!!

Real-time reporting, Partial password reveal, ease to use. Love Bullphish as a training product. This whole solution is a marketing difference maker.

nothing at this point. Everything has been amazing so far

Our experience has not been good. We spent months trying to help their support resolve issues with the product but eventually gave up. They do not want to give a refund, credit or even pause billing until the issues are fixed. I've asked to have our subscription cancelled many times, but once they get their hooks into your cc....look out.

I liked how easy it was to set up and get going.

1. No ability to try before you buy 2. The anti-phishing training module "Bullphish ID" is a mess. Emails get blocked by firewalls and browsers. The sending IPs get blacklisted. The emails that do make it through are missing information. This renders it useless 3. We were told that new training content/videos would be released monthly. The existing content is limited and we're not seeing any new content being added.

We were very excited to use this software for prospecting. However, when we tried to do a live search in a prospecting meeting, the data was so old and so wrong, the prospects was not impressed at all. We felt their disappointment and lost the deal.

The report the software generates look good as far as formatting, colors, layout.

The data it pulls over are worthless considering the cost of the software. Also, you can get the same information for free from other sources. Our password managers gets us the same, if not better and more accurate information.

The ability to monitor a domain and to scan new potential clients without putting them on the program

Passwords. When I first started using the product you could see the password. That feature helped me sell the product. Now, part of the password is omitted.

Good, I was with it in its earlier stages and they have made solid improvements in the interface over that time.

The ease of use, I like the overview pages for each client. it helps to quickly maneuver between functions.

Actually, it was just being in the early stages of it, there were some bugs in the interface. Those have been addressed.

It is easy to setup monitoring. When passwords are detected on the Dark Web for our clients, I am notified via email & it creates a ticket in our CRM tool. It is very user friendly. I don't waste time trying to figure out where everything is online. It is very streamlined.

No cons I have found about this product.

integration with other kaseya softwares (Graphus, Bullphis ID, itglue, spanning...etc)

the support dont understand the issue some times they should be example the integration issue we faced at the beginning