Kount vs SiteLock

RATING:

4.7

(67)

Kount has 67 reviews and a rating of 4.7 / 5 stars vs SiteLock which has 24 reviews and a rating of 3.13 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (67)
3.1 (24)
Ease-of-Use
4.5 / 5
3.5 / 5
Value for Money
4.5 / 5
2.5 / 5
Customer Support
4.5 / 5
3 / 5
Functionality
4.5 / 5
3 / 5
Last Review Written
March 11, 2021
January 22, 2024
Pros/Cons
  • Pros

  • Very easy to use and I love how all of the information is in one place.
  • Team is very available when we need help. Customization level of the alerts, filtering and more is high.
  • Cons

  • We see often people with absolutely no links to fraud orders suddenly have a false positive and be denied. This can lead to additional emails or calls to our phone/email staff.
  • In the very beginning of using Kount we were seeing either a lot of falsely identified fraudulent orders or we were seeing almost no flags.
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  • Pros

  • Completely independent, works without any need for extra work. Very efficient and effective at working as advertised.
  • Sitelock was instrumental in helping us protect our commercial website. His customer service was quick and friendly.
  • Cons

  • It just detects malware. However, where exactly the problem is or what the problem is, sitelock is unable to do.
  • This is the worst company I have ever done business with. They crashed our email for 2 weeks, and claimed it wasn't our fault, then eventually realized they didn't set the records correctly.
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Pricing Range
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$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos