About SiteLock

SiteLock is a cloud-based security platform, which helps accelerate website performance, conversions and protects the online business against hackers. Designed for all industries, the platform provides solutions for vulnerability management, database protection and compliance maintenance across all applications.

Key features of SiteLock include search engine monitoring and spam blacklists, detecting malware and automatically initiating the removal process, protection of the WordPress database and vulnerability patching of core client management systems.

SiteLock’s TrueCode (SAST), static application security testing module, helps find common vulnerabilities in all applications with in-depth analysis. Its TrueShield Web Ap...


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Supported Operating System(s):

18 Reviews of SiteLock

Average User Ratings

Overall

3.61 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(7)

7

4 stars

(3)

3

3 stars

(4)

4

2 stars

(2)

2

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

September 2018

Germie from Honor Health Network

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

SiteLock is the best!

I run four websites and all are protected with SiteLock. Anytime I have a question, they have 24/7/365 support and I am able to reach someone immediately. I am notified of any potential concerns (if any). They make me feel like family.

Pros

The software is easy to use and install. I can monitor my website through my SiteLock dashboard to view traffic and bots in real-time. Thank you SiteLock!

Cons

I cannot think on any cons to this company.

Response from SiteLock

Replied September 2018

Thanks for the great review, Germie! We work hard to exceed customers expectations, and we¿re happy to hear you¿ve had a positive experience. Stay secure!

March 2021

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

3.0

March 2021

Great tool but pricing too expensive

Site Lock is easy to setup and the 24/7 support is great. If you are in a mind and your site is already hacked go to them now without pause. The service is solid and has worked and protected us from many attacks. The only issue was the DNS records changed and we missed the notification which caused some downtime. Support is the shining star at SIteLock.

Pros

The dynamic patching of old CMS systems is a life safer for sites that are out of date and can't update.

Cons

The price has gotten really expensive in recent years, this not a issue for a single site owner but for people with many sites to manage. I have seen prices go up a lot in recent years. The add more features but it is hard to justify the cost.

Reasons for Switching to SiteLock

Client did like like Sucuri and was able to lock in good pricing to start.

January 2021

Tom from Tom Chuvala

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

January 2021

An unethical company - They do not even follow their term of agreements

I agreed to a 12 month subscription 5 months ago with SiteLock due to my hosting service not being able to connect them properly to my Managed WordPress website. Ok, no problems. So I want to transfer the subscription from one site to another as the old site was killed for a new site after 5 months of use. Ok, no problem another 7 months to go. NOPE I have to sign for another 12 months of service. I asked why, they said it is in their term, of service that a new site is a new service. I reviewed the term of service with them on the phone and it is not stated that a transfer of domains starts a whole new service, not even covered. So I am forced to agree to another 12 months illegally breaking their term of service with me. That to me is a major breach of ethics for a security company. I can not trust that if a digital breach occurred I that I can trust their terms of the agreement for their liability. On top of that, I see I have to request 30 days prior to the contract ending that I wish to terminate the contract before renewal. I said, OK start the new 12 months and I am officially declaring that we will not renew. I was told I could not do that as it has to be 30 days prior. (Me venting - Not 365 or 29 days, 30 days exactly prior). I pointed out to the manager that she does not even know her terms of agreement twice and that I was not pleased at all. I would probably stay with them if they honored their agreements. This company has a decent product but they are unethical

Pros

They have a decent product but cannot be trusted.

Cons

They do not agree to follow their own terms of agreement. That for a security company is a major breach of trust.

Reasons for Choosing SiteLock

It was already part of my hosting package that got screwed up but trusted the hosting company.

August 2018

Rich from Crystal Lake Orthodontics

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

August 2018

Does what it is supposed to

Pros

Completely independent, works without any need for extra work. Very efficient and effective at working as advertised. Great customer service.

Cons

Only issue is more expensive than some other options

Response from SiteLock

Replied August 2018

Thank you, Rich, for your kind words! We¿re happy we could help and truly appreciate you taking the time to share your experience.

November 2018

Ana Maria from PROTECCIÓN S.A.

Company Size: 1,001-5,000 employees

Industry: Financial Services

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

November 2018

They have the most incredible customer service of any company

Pros

Sitelock was instrumental in helping us protect our commercial website. His customer service was quick and friendly.

Cons

Sitelock is much more superior than other companies. Your customer service made me feel like I was the only customer. I highly recommend this company