About OneTrust

OneTrust is a whistleblowing solution designed to help HR, ethics and legal teams manage code of conduct and compliance programs on a unified interface. The platform allows informants to anonymously report unethical or illegal incidents via a telephone hotline.

Managers can assign cases across teams and automate investigational tasks related to cases in a centralized dashboard. OneTrust enables administrators to manage information security, third-party risk exchange, consent, data governance and more across the organization. Additionally, teams can conduct awareness training, monitor key productivity indicators (KPIs) and generate reports to streamline regulatory requirements.

OneTrust offers an application programming in...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

4 Reviews of OneTrust

Overall rating

3.75 / 5 stars

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July 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

July 2018

Great Product, Support Needs Some Work

Pros

It does what it's supposed to do and it does it well. I have no idea how I would found all of the cookies on my site without it. It really makes GDPR compliance simple.

Cons

The UX is pretty clunky but not the worst by any means. It did take a couple of tries to figure out where to go and how to correctly save my cookie settings. The support team needs a bit of help though. It took them over a month to respond to my question. To their credit, they did solve the issue that I was having.

December 2020

Jens from Saint-Gobain Gyproc

Company Size: 11-50 employees

Industry: Building Materials

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

December 2020

OneTrust helps us to be GDPR proof

Very complete tool to use, takes some time to setup, but ones your there it will do the work for you.

Pros

The software scans our websites and searches for cookies that are placed on peoples computers, and it provides the visitor with a clear view of what we use to analyze data.

Cons

You need to setup quite a lot, or you can set up a lot. But in the end its worth it because it also helps you be compliant and user friendly to your website visitors.

August 2020

Felix from cbr eCommerce gmbH

Company Size: 51-200 employees

Industry: Internet

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

August 2020

OneTrust mit Bugs und ohne Lösungsorientierten Kundensupport

Leider habe ich keinen guten Eindruck von dieser Software oder dem Unternehmen. Alle Mitarbeiter sind stets bemüht aber wirklich vorankommen ist sehr müssig. Es ist teilweise buggy und Lösungsvorschläge kommen nicht immer vom Support sondern aus eigenen Reihen. Es wird auf den nächsten Sprint/Release vertröstet oder auf einen Kollegen verwiesen. Wir haben dieses Tool im Bereich Cookie Präferenz eingesetzt und sind ein Stück weit von One Trust abhängig um gesetzlich korrekt auftreten zu können. Dies ist nicht gewährleistet und ist meiner Meinung nach ein Unding!

Pros

Das Prinzip eine URL schnell mit dem Tool verbinden zu können und die gewünschten Einstellungen vorzunehmen.

Cons

Der Kunden Support, die Einführung in das System, die Wartezeiten auf Lösungsvorschläge

Reasons for Choosing OneTrust

Es gab mehrere Anbieter aber OneTrust versprach uns die individuelle Lösung zu bieten. Schade, dies hat so nicht funktioniert.

October 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

October 2019

Very complex but complete

it's good but it's not perfect

Pros

It's a very complex software with a lot of features

Cons

It's very confuse even with webinars and tutoriais, it seems like a lot of softwares that were merged into one

Reasons for Choosing OneTrust

the CEO asked