--- title: "Creately Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Creately. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Creately is a good fit for you!" source_url: "https://www.softwareadvice.com/wireframe/creately-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Workflow Management Software](https://www.softwareadvice.com/workflow/) / [Creately](https://www.softwareadvice.com/wireframe/creately-profile/) / Creately Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/wireframe/creately-profile/) Reviews [Alternatives](https://www.softwareadvice.com/wireframe/creately-profile/alternatives/) # Creately User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 216 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.2/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 130 reviews (60%) - 4 stars: 62 reviews (29%) - 3 stars: 16 reviews (7%) - 2 stars: 3 reviews (1%) - 1 star: 5 reviews (2%) ### Most mentioned pros - The ability to link live data from Jira or Google Sheets ensures that diagrams remain relevant without manual updates. While the automated "PlusCreate" features significantly speed up workflow, I did notice performance dips during large-scale projects. - What I like most about Creately is its Smart Canvas, which transforms static diagrams into functional workspaces. - I used Creately for university jobs like maps and it is a great tool, it allows me to do even causal maps easily ### Most mentioned cons - What I like least about Creately is its performance lag when handling large, complex diagrams. As projects scale with hundreds of shapes or multiple live data integrations, the canvas can become sluggish, and "Undo" actions occasionally hang. - potential interface clunkiness, difficulty with precise alignment and scaling, limited customization options - Although a lot of templates are available only some customisation is available for each which I see as a major problem. ## Creately customer reviews Showing reviews 1-25 of 216 (page 1). ### an instinctive and simple to utilize Visual Collaboration stage - Overall rating: 5/5 - Reviewer: Nimanthi R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Key highlights of Creately Simple to Use Interactive Interface Constant Collaboration for Team Work Expertly Designed Templates to Get Started Fast Broad Shape Set Grouped into Libraries Fare Diagrams as PDF, JPG or PNG Work area Application for Offline Drawing Coordinated Google Image and Icon Finder Search Code Generation to Embed Diagrams to Websites Takes a shot at Windows, Linux and Mac OS Network Browser to Quickly Find Diagrams Capacity to Import Images Single Sign-On Drag and Drop Interface #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Creately is an instinctive and simple to utilize Visual Collaboration stage that is utilized by dispersed groups far and wide to convey all the more successfully. Creately's special and incredible relevant interface is anything but difficult to utilize and it works with the full capacities of a Desktop application. Creately is open anyplace, draw and configuration directly in your program. No downloads or chaotic security setups required. It is a totally intelligent online programming worked for cooperation. You would now be able to welcome your group, customers, and clients to safely survey, remark and update business, specialized and logical outlines. The plastic, hues and actually simple to utilize. Basic, straight forward to utilize and not costly Simple diagram creation. Simple to look work for articles. Simple print It is effectively imparted to numerous clients to have a living archive for cooperation. #### Cons I can't think whether anything I didn't care for. Now and then it's extremely hard to import an SVG record Maybe a few highlights to upgrade the look and feel of the outlines. Ongoing joint effort highlights appear to hinder the application a bit The charting interface is structured in light of straightforwardness and accommodation. Shapes are assembled into libraries and just the vital libraries are stacked so the interface won't get jumbled with shapes. With ongoing joint effort, numerous clients can deal with together on a similar outline. Everybody can see the changed made by others immediately, making it simple to respond and decide. Our inventive highlights incorporate relevant apparatus bars and 1-click make an interface. In 1 single tick, you can make the following item and the vital connectors too #### Vendor response Hi, Thank you for taking the time to leave such a detailed review. We’re glad to hear that Creately has been useful as an online visual collaboration tool and that the interface, templates, shape libraries, sharing, commenting, and real-time collaboration have supported your work. It’s great to know that being able to create diagrams directly in the browser and collaborate with others has made the experience more convenient. We also appreciate your feedback around SVG imports, visual customization, and collaboration performance, as it helps us understand where the experience can feel smoother for teams working on shared diagrams. Best regards, The Creately Team Replied May 2026 --- ### Academic purpose - Overall rating: 5/5 - Reviewer: Dharti G. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was amazing I used it for my academic purposes and it is excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Well it provides different types of visual graphs which helps a lot to understand #### Cons For me, everything was good but I think it should have better searching option and drag and drop feature as well #### Vendor response Hi, Thank you for taking the time to leave a review. We’re really glad to hear that Creately helped you create visual graphs that made information easier to understand. It’s great to know you had an excellent experience using it for academic purposes. We also appreciate your feedback around search and ease of moving elements around, as it helps us understand where users may want an even smoother experience. Best regards, The Creately Team Replied May 2026 --- ### Review for Creately - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 10000+ employees - Product usage: Used monthly for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I don't remember having any complaints, so it must have been fine. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I don't even remember what this app does. Consider reminding reviewers in the email. #### Cons No clue. Wasn't memorable, obviously. aSorry. #### Vendor response Hi, Thanks for taking the time to leave a review. We appreciate your honesty and are glad to hear you don’t remember having any complaints about your experience with Creately. Your note about adding more context in review emails is helpful as well. Feedback like this gives us a better sense of how we can make the review experience clearer for users who may be responding after some time. Best regards, The Creately Team Replied April 2026 --- ### I LIKE CREATELY - Overall rating: 4/5 - Reviewer: MONICA Q. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think this app is very useful for my job as a teacher. I have a little school and I enjoy using creately with my students #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros la possibilità di creare mappe senza modelli già preimpostati la possibilità di salvare tutte le mappe #### Cons it isn't possible to search a work inside of a folder , writing in the search space #### Vendor response Hi, Thank you for taking the time to leave a review. We’re really glad to hear that Creately has been useful in your work as a teacher and that you enjoy using it with your students. It’s great to know you value being able to create maps freely and keep your work saved in one place. Creately also supports searching and organizing work within folders, which can help when managing multiple diagrams. We appreciate your feedback, as it helps us understand where we can make these options easier to find and use. Best regards, The Creately Team Replied April 2026 --- ### Effective Visual Collaboration Platform - Overall rating: 5/5 - Reviewer: Ferdynand O. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Creately has been positive. It has streamlined our project planning and made visual collaboration much easier. I love how I can share diagrams with my team and get feedback quickly. However, I believe there’s still room for improvement, especially regarding advanced features and mobile usability. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really liked the intuitive interface of Creately. It made it easy for me to jump right in and start creating diagrams without a steep learning curve. The real-time collaboration feature is fantastic; I could work with my team seamlessly, and we could see each other's changes instantly. The variety of templates available saved us a lot of time, and the infinite canvas allowed us to organize our ideas without feeling restricted. #### Cons On the downside, I found that the free plan has some limitations that can be frustrating, especially for larger teams. The mobile experience could also use some improvement; it’s not as user-friendly as the desktop version. Additionally, while I appreciate the features available, I sometimes wish there were more customization options for complex diagrams. #### Vendor response Hi, Thank you for taking the time to leave such a thoughtful review. We’re really glad to hear that Creately’s intuitive interface made it easy to get started and that real-time collaboration helped your team work together more smoothly. It’s great to know the templates, infinite canvas, and sharing options have supported your project planning and made feedback easier. We also appreciate your notes around larger team needs, mobile usability, and customization for more complex diagrams, as they help us better understand where users would like an even smoother experience. Best regards, The Creately Team Replied May 2026 --- ### diagram for school project - Overall rating: 5/5 - Reviewer: Luis Roberto C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used monthly for free trial - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I used it for a project I was doing for college. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of creating diagrams compared to other programs. #### Cons I was unable to use some functions I needed to create a higher quality diagram. #### Vendor response Hi, Thanks for sharing your experience with Creately. We really appreciate you calling out both the positives and the areas where we can do better. We’re glad to hear Creately made it easier to create diagrams for your college project compared to other programs. Feedback like yours helps us better understand how Creately is used in real academic scenarios and guides us as we continue improving the platform. Best Regards, The Creately Team Replied April 2026 --- ### Perfect experience - Overall rating: 5/5 - Reviewer: Brendon S. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was a tool that helped me in creating anything I wished to #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a versatile tool that helped me a lot. #### Cons Advertisements that always popped up when I was using the tool where too much and disturbing #### Vendor response Hi, Thanks for sharing your experience with Creately. We’re glad to hear that you found it versatile and helpful for creating the visuals you needed. We appreciate you taking the time to share your feedback. It helps us better understand how users experience Creately while creating and organizing their work, and where we can continue making the workspace smoother and more focused. Best regards, The Creately Team Replied April 2026 --- ### Great Tool for Collaborative Diagramming and Planning - Overall rating: 5/5 - Reviewer: Shae B. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Creately has been effective for collaborative projects, especially for visualizing workflows and mind maps. It’s straightforward, integrates well with other tools, and speeds up the planning process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Creately’s interface is very intuitive, making it easy to create diagrams quickly. The templates and real-time collaboration features are also strong points, particularly useful for teamwork. #### Cons Some advanced features require a paid plan, which could limit users on a budget. Occasionally, minor bugs affect user experience. #### Vendor response Hi, Thank you for taking the time to leave a review. We’re glad to hear that Creately has been useful for collaborative diagramming, planning, and visualizing workflows and mind maps. It’s great to know the intuitive interface, templates, real-time collaboration, and integrations have helped your team move faster through the planning process. We also appreciate your feedback around advanced features and the occasional user experience issues, as it helps us understand where we can continue making Creately smoother and more accessible. Best regards, The Creately Team Replied April 2026 --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Kristina H. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good. I recommend others to use it. It is well put together. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Organized and professional. They really care for the needs of their customers. #### Cons Faster response time. More avenues of communication. #### Vendor response Hi, Thank you for taking the time to leave a review. By sharing your experience with Creately, you’re helping other users who are exploring solutions and looking for honest, real-world insights. We’re really glad to hear that Creately felt organized, professional, and well put together. It means a lot to know that you’d recommend it to others, and we appreciate your note around improving communication and response times. Your feedback plays an important role in helping others understand the experience Creately aims to provide, while also helping us see where we can continue to do better. Best regards, The Creately Team Replied April 2026 --- ### A college must have - Overall rating: 5/5 - Reviewer: Alicia P. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experiences have been nothing but positive. I have received an A on all of my assignments used by these templates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the many charts and visuals. This has helped me so much to download maps for my college assignments. It's so easy to download and use the possibilities are endless to make your assignments stand out from others. #### Cons I love everything there is no need for change. #### Vendor response Hi, Thank you for taking the time to leave a review. We’re really glad to hear that Creately has been easy to use and helpful for creating charts, visuals, and maps for your college assignments. It’s great to know the templates have helped you create work that stands out and that your experience has been so positive. Feedback like yours helps other users understand how Creately can support clear, polished visual work for academic projects. Best regards, The Creately Team Replied April 2026 --- ### Creately allows me to create visually amazing diagrams and content - Overall rating: 5/5 - Reviewer: Isaac A. - Verified reviewer: Yes - Industry: Program Development - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Creately for a wide range of project needs. Mapping out respondent homes for our project census no longer had to be done with freehand and papers. Creately solved that for me. I am able to create the most complex diagrams and flow charts to represent complicated workflow systems and team structures.Our PowerPoint presentations and newsletters have also seen a whole lot of visual improvements thanks to Creately. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Creately offers me so much freedom to explore my ideas. From the extensive collection of diagram types they offer, I always manage to find just the right fit each time. Even better is that it also allows me to easily create my own shapes and format them to my taste with the quick toolbar. My PowerPoint presentations are much more richer, I no longer have to do hand paper sketches to draw free form community maps anymore. #### Cons Sometimes, I have a hard time getting my shapes and lines to connect just right. And text editing could be improved to make it way more efficient than it currently is. Having to individually work each text input is a bit combersome. #### Reasons for switching to Creately Didn't offer as much range in diagram solutions. #### Vendor response Hi, Thank you for taking the time to leave such a detailed review. We’re really glad to hear that Creately gives you the freedom to explore your ideas and find the right diagram type for different project needs. It’s great to know that creating and formatting your own shapes has helped you move from paper sketches to clearer digital maps, workflows, team structures, and presentation visuals. We also appreciate your feedback around connecting shapes and working with text, as it helps us understand where the diagram creation experience can feel more efficient. Best regards, The Creately Team Replied May 2026 --- ### Great for project team - Overall rating: 4/5 - Reviewer: Ashraf A. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Used for self assessment and work. It was easy to use and had all the features I needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use Interface is great Multiple features that help doing work better #### Cons Nothing. It was easy to use. Maybe option to integrate with other SW. #### Vendor response Hi, Thank you for taking the time to leave a review. By sharing your experience with Creately, you’re helping other users who are exploring solutions and looking for honest, real-world insights. We’re glad to hear that Creately was easy to use, had the features you needed, and supported both your self-assessment and work-related tasks. It’s also great to know the interface made the experience smoother for your project work. We also appreciate your note around connecting Creately with the other software your team uses. Creately supports a range of integrations, and feedback like yours helps us understand which workflows and tools matter most to users. Best regards, The Creately Team Replied April 2026 --- ### My experience with creately-MarcoGelobter - Overall rating: 5/5 - Reviewer: Marco G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience , I would recommend it to others! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It’s highly convenient, you are able to do a large variety of things with many options in which to do them. #### Cons Currently no cons come to mind, I was able to use creately effective. I had no issues using it. #### Vendor response Hi, Thank you for taking the time to leave a review. We’re really glad to hear that Creately felt convenient, flexible, and easy to use without any issues. It’s great to know you had a strong experience and would recommend Creately to others. Feedback like yours helps people understand how Creately can support a wide range of visual work in a simple, effective way. Best regards, The Creately Team Replied April 2026 --- ### A client reviewe - Overall rating: 5/5 - Reviewer: Mohamed A. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Was very useful as i use it for my academic projects and studying #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy for use and templates and the UI #### Cons The wotkspace was not saving the progress sometimes #### Vendor response Hi, Thanks for sharing your experience with Creately. We’re glad to hear that the templates, interface, and ease of use have been helpful for your academic projects and studying. We also appreciate you letting us know about your workspace experience. Feedback like this is important because saving work reliably is a key part of creating and managing diagrams with confidence. Best regards, The Creately Team Replied April 2026 --- ### My experience with creately - Overall rating: 5/5 - Reviewer: Youssef M. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Was easy and was very helpful and simple and easy to the user. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 5/5 #### Pros Uml diagram it helped me to finish my oop assignment #### Cons I didn’t try any features except the uml diagram #### Vendor response Hi, Thank you for taking the time to leave a review. By sharing your experience with Creately, you’re helping other users who are exploring solutions and looking for honest, real-world insights. We’re glad to hear that Creately was easy to use and helpful for creating UML diagrams. It’s great to know the experience felt simple and user-friendly. We truly appreciate your feedback and the authenticity you’ve brought to your review. It plays an important role in helping others make confident decisions and understand how Creately supports use cases like UML diagramming. Best regards, The Creately Team Replied April 2026 --- ### Best Visualizer Tool - Overall rating: 5/5 - Reviewer: Umang S. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for free trial - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience was great and user friendly. Nice interface and features #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface, the features and ease of use. #### Cons I didn't feel anything missing or to be stated as a con. #### Vendor response Hi, Thank you for taking the time to leave a review. We’re really glad to hear that you had a great experience with Creately and found the interface, features, and overall usability helpful. It’s always encouraging to know when the product feels user-friendly and has what users need without anything standing out as missing. We appreciate you sharing your feedback, as it helps others understand what to expect from Creately. Best regards, The Creately Team Replied April 2026 --- ### My view of the application - Overall rating: 4/5 - Reviewer: Vishnu Vardhan G. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used monthly for free trial - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like to use the application when I feel I need to sort the thoughts out #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the interface and how easy it is understand the flow #### Cons Though the interface is good I didn't like the limited options of diagrams #### Vendor response Hi, Thanks for sharing your experience with Creately. We’re glad to hear that the interface made it easy to understand the flow and use the application when you need to organize your thoughts. We also appreciate your feedback around diagram options. It helps us understand how users explore different ways to visualize their ideas and where more discoverability or variety can make the experience better. Best regards, The Creately Team Replied April 2026 --- ### Good product - Overall rating: 4/5 - Reviewer: Chijioke I. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used monthly for free trial - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am satisfied with Creatly. Nothing negative to report for now. I have used it for few projects, and I am fine with it #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that I am able to create DFD’s, UML diagrams, and other tools to create threat models. #### Cons Nothing for now. I have used it for few projects, and I am fine with it. #### Vendor response Hi, Thank you for taking the time to leave a review. We’re glad to hear that Creately has been useful for creating DFDs, UML diagrams, and other visuals for threat modeling. It’s great to know you’ve been satisfied with the experience across your projects. Feedback like yours helps others understand how Creately can support technical diagramming and planning work. Best regards, The Creately Team Replied May 2026 --- ### Just what I needed! - Overall rating: 5/5 - Reviewer: Jocelyn E. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been amazing, I wish I had found Creately before. It's always been a struggle to find a software or platform that allows you collaborative work without getting the format of the document all messes up; Creately allows me and my students to create as many documents as needed, it also allows us to work on one same document without any issue. The price we pay is totally worth it (an inexpensive), I will continue using Creately and hopefully I can get some of my coworkers to try it as well; I know they will love Creately! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how Creately allows me and my students to create documents while working all at the same time. Also, it has an infinite amount of templates and canvases you can work on, editing and adding information. Amazingly it also has a video conference tool that allows me to present the work while still working on it collaboratively, and honestly the best part of it is the price, it's only $6 per month and that allows you work on unlimited documents as a team, saving all your files in the cloud or downloading them in different formats. #### Cons Nothing, Creately has everything I need for collaborative work, my students love creating flow charts and mind maps using Creately and honestly I do too. I wouldn't change a thing. #### Vendor response Hi, Thank you for taking the time to leave such a thoughtful review. We’re really glad to hear that Creately has been helpful for collaborative work with your students. It’s great to know that being able to work together on the same canvas, use templates, create flowcharts and mind maps, and save or download your work has made the experience smooth for your classroom needs. We’re also happy to hear that Creately has made collaboration feel easier without disrupting the structure of your documents. We truly appreciate your recommendation and are glad Creately has become a tool you and your students enjoy using. Best regards, The Creately Team Replied May 2026 --- ### If you are a BPMN seeker here's your cloud tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Services - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Creately is ideal for companies and individuals that generate a big number of flowcharts and diagrams, since the templates and other tools available enable you to build these diagrams rapidly and with minimal effort. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1.) The user interface is stunning & straightforward. 2.) The chart's appearance and elements can be completely customized. 3.) Frequently notice on upgrades and new features. 4.) Flexible, simple to use, and easy to share with others without having to convert to PDF or print. #### Cons There are no such Cons to mention on the tool, but it needs more popularity than the other products existing on the market. #### Vendor response Hi, Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that Creately’s interface, customization options, and sharing experience have made it easy to create and work with diagrams. It’s great to know that the templates and tools help you build flowcharts and diagrams quickly with minimal effort. We also appreciate your point about more people discovering Creately, and your feedback helps others understand how it can support BPMN, flowcharting, and other diagramming needs. Best regards, The Creately Team Replied May 2026 --- ### The tool that I always use to create diagrams - Overall rating: 5/5 - Reviewer: teran n. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I struggled to create design diagrams before I found creately. This is a very efficient software that saves my time a lot. I love this. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The main thing that I love creately is their templates. There are plenty of templates are available for different diagram types. I can store all of them to google drive and keep them updated with my clients. User interface is good and even a new user can create diagrams easily. #### Cons I lost my diagram while designing it sometimes back. I was using the free trial version and I lost my work and I had to redraw the whole thing. #### Vendor response Hi, Thank you for taking the time to leave such a thoughtful review. We’re really glad to hear that Creately has become a tool you rely on for creating diagrams and that the templates help you save time across different diagram types. It’s great to know the interface feels easy for new users and that being able to keep work connected with Google Drive supports your client workflows. We also appreciate your feedback about losing work while designing, as it helps us understand how important it is for users to feel confident that their diagrams are saved as they work. Best regards, The Creately Team Replied May 2026 --- ### product is good to use - Overall rating: 4/5 - Reviewer: Rajendra R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it's a good product to use unless some of bug fixing done #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Wording generated through the AI is good #### Cons appearance structure on screen is some time irritating #### Vendor response Thanks for taking the time to share your thoughts on our product! We're thrilled you're finding the AI-generated content useful. Sorry to hear the on-screen layout can be a bit frustrating at times - we'll definitely look into that. Overall, it sounds like you're enjoying the experience, which is great to hear. We're always working on squashing bugs, so hang in there! Your feedback really helps us make things better for everyone. Replied August 2024 --- ### User Friendly - Overall rating: 5/5 - Reviewer: Mujibullah S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Flexible, easy in use and share with others without converting to PDF or print. #### Cons Still struggling with new release, it would be better if changes come with tutorial. #### Vendor response Hi, Thank you for taking the time to leave a review. We’re glad to hear that Creately has been flexible, easy to use, and simple to share with others without needing to convert or print your work. We also appreciate your feedback around product changes and tutorials. It helps us understand how important clear guidance is when users are adjusting to new releases and updated workflows. Best regards, The Creately Team Replied May 2026 --- ### A tool to make your diagrams look attractive - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience of using Creately is very much favorable as It helped me to create very informative diagrams for my projects. It is a well-equipped tool on which you can rely to get a satisfying output. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Creately is a great tool to design concise diagrams for various purposes such as mind maps, use case diagrams etc. It provides you an easy-to-adapt designing environment together with relevant designing objects for your diagrams. Creately gives you the ability to add collaborators for your projects which makes it easier to communicate while working. Even when you are offline, you can continue your work with Creately which can boost your productivity as well. #### Cons Downloading the diagrams as PDF files is not possible in the free version of Creately. You have to upgrade your account for that. The capacity of the free version of the tool is limited to maximum of 3 collaborators and one folder with five public documents. #### Vendor response Hi, Thank you for taking the time to leave a review. We’re glad to hear that Creately helped you create clear, attractive diagrams for projects like mind maps and use case diagrams, and that collaboration made it easier to work with others. We also appreciate your feedback around free plan limits. Just to clarify, Creately’s current free plan has changed over time and now supports unlimited canvases and collaborators, while some advanced options, such as PDF export, are available on paid plans. Feedback like yours helps us make plan details, exports, and collaboration options easier for users to understand. Best regards, The Creately Team Replied May 2026 --- ### Best website - Overall rating: 5/5 - Reviewer: Mustafa M. - Verified reviewer: Yes - Industry: Animation - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. it is very good I use it for everything yaya #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very good I recommend it to all the people #### Cons it is very good I have nothing to say about it cause its so good #### Vendor response Hi Mustafa, Thank you for your review. We are glad you are enjoying Creately. Replied August 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/wireframe/creately-profile/reviews/?page=2) --- Creately Reviews, Pros and Cons - 2026 Software Advice