At a glance, my team can visually understand we are in a monthly close. It is a low cost way to host account reconciliations in the cloud for our auditors to access 24/7. The automatic account reconciliation process is the way of way of the future and I highly recommend researching this solution for your accounting department. My accounting department really likes this solution.

It speeds up our internal process to approve and process electronic account reconciliations with an audit trail that is easy to follow.

We did not start looking at using this service earlier.

paperless, Central location for all recon's. Although we don't use the tool in the capacity it can be used, we like how the top page gives us uniformity. We have saved time by giving our internal auditors log in's to retrieve what they want instead of the accounting team making copies or sending emails.

I like the tasks portion. Although we currently use it to track our journal entries, I see it as a great monthend check list. We have two companies, one on each side of the country and we both use the tool for recon's. It is a great way for the east coast to see the recon's for the west coast without having to travel. Out internal and external auditors have all the recon's at their finger tips along with the sign off trail.

We need a way to have the preparer "take back" there recon after they submit but before it's reviewed. The instructions can be a little more detailed. We like to read and do ourselves. Helpful tips should be on the site.

Have not had a feature that stood out as something that is likeable other than it is a tool that appears to work.

1) It can't or doesn't remember your log-in ID so you have to type it in each time. Other programs will at least remember it and only the password is needs to be entered. 2) User's can load another month's recon until the prior month is reviewed/approved. Becomes a roadblock to processing and workflow as recon may be okay but reviewer just has not gotten to it. 3) Multiple step process to save and then submit a recon. If not aware of proper steps, then recon is identified as not being done when it is. If "submit" is clicked it should be the 1 and only step. 4) Should be able to see past comments without having to go to the particular month for the reviewer to see history of review notes on particular account 5) Not intuitive on the some of the functionality to get reports out 6) Going back to undo a step, e.g. take back an approval, sends it back to preparer rather than putting it in the "to be reviewed' stage. It was approved once and maybe it is just the reviewer that wants to make a change to the review note but it goes back to preparer it seemed from the occasional times this was done.

We definitely use a lot less paper as documents are attached electronically which means less paper storage is needed. It is also convenient for our auditors since they can log in and review. For me, this is a faster and easier than before the conversion to ART, but part of it is because our managers seem to expect less support to be attached than I previously printed. In addition, several accounts that I have to reconcile can be grouped together and supported with perhaps one document. That saves a lot of time, not having to access each individual account and attach support.

I don't find this software to be very intuitive. I've used it each quarter for a few years and every quarter I need to refresh my memory on how it works. It seems like there are too many areas to drill into in order to complete and too many sign-offs. Sometimes there's no change in an account balance yet management wants a current document attached and these can be easily overlooked since they aren't flagged as needing to be reconciled.

It's like that older but reliable car, it starts up everyday and gets you from point A to point B but doesn't have all the flashy bells and whistles.

Simple, nothing complex, ability to update frequency of recon, good basic documentation for any newbie to figure out, few errors/issues/down times

Recon view is not user friendly or easy or easy on the eyes. It would be nice if it was easy to see any variance and explanation right at first glance and know where to go to view a document. The ability to customize a report, no great out of the box reports. It would be nice to have the ability to deactivate/remove accounts (rather than just set to not reconcile), just in case they were imported incorrectly to begin with.