About Jira

Jira Software is a workflow management tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or another unique workflow.

Jira enables users to create project roadmaps to map out all projects in progress. The project board includes a drag-and-drop interface that allows teams to manage every project detail. The system offers functionality to create user stories and issues, plan sprints and distribute tasks across the team. Users also have access to information from thousands of business apps, from design and monitoring tools to source code and productivity apps.

A mobile app is available for Android and iOS devices. Pricing is per user per month. Support is available through an online support ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Solaris, Web browser (OS agnostic), Windows 2000, Windows 8

9,617 Reviews of Jira

Average User Ratings

Overall

4.37 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(4,814)

4,814

4 stars

(3,714)

3,714

3 stars

(907)

907

2 stars

(126)

126

1 stars

(56)

56

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 9617 results

November 2019

Kevin from Ladbrokes

Verified Reviewer

Company Size: 201-500 employees

Industry: Gambling & Casinos

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

November 2019

JIRA is the best project planning and organising tool

My overall experience is excellent, it is the best project management software ever. I have used a few others in the past, but there is none that can compete with JIRA. with a integration of slack, confluence, it is very hard to refuse.

Pros

1. It is very flexible and fitted really well with agile development work. whether you are using kanban or standard sprint planning work flow, it supports all of those. 2. It is extremely useful to do project planning and creating stories, they will be saved in backlogs and you can access them with weight, estimate and priority. 3. It is quick to create a bug ticket to track bugs. 4. It is very easy to plan for a new sprint, by adding task, stories from the backlogs, it helps with the total points you want to target for a particular sprint, it automatically sum up the story points and make sure you don't over plan. 5. great report tool to help you analyse the project completion and nice burn down chart as well. To help the team retrospectively go back and review.

Cons

1. It is a big over complex by providing such flexible functionalities. But it is worth the time and learning curve. 2. As a developer, I don't have to pay the bill. But it is not very cheap if you have a large development team, the bills add up quickly.

Reasons for Choosing Jira

very simple task track tool, it probably helps a small agency project that would be completed in a couple months time. With large and complex projects, or bigger development teams, JIRA is the best option out there on the market right now.

November 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

The Ultimate Business Productivity Suite

JIRA has been an excellent tool overall - provides the perfect mix of task, project and issue tracking features that every company needs. I have worked with JIRA in two independent fast-growing companies and both times it has been the main driver of productivity.

Pros

The fully integrated task and project management boards with extensive levels of detail to run Kanban maintenance boards, complex sprints and even visualise recruitment pipelines. In collaboration with Confluence and BitBucket, the Atlassian product suite make the management of a growing software team seem easy.

Cons

JIRA has quite a steep learning curve for less software native users and can appear too complex for the average operational or commercial person. As such, it can be difficult to convince new people to use JIRA without extensive training and hand-holding. This could be improved by guided tours and a simpler interface for "new starts".

Reasons for Choosing Jira

JIRA had more detail and was scalable in comparison to Monday.com or ASANA. The ability to flip between Gantt charts, Kanban boards and sprint backlogs made it ideal for a multi-faceted ream. The detail provided in each task/issue card is fantastic with room for various integrations, such as Confluence pages and Slack notifications, made JIRA a no-brainer.

May 2018

Yaroslav from The American College of Greece

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

5.0

May 2018

More then you will ever need / Tool to handle thousands of problems one by one

Pros

*Functionality The best feature of Jira is a huge number of integrations, massive amount of possibilities, statistics and tricks that you can you inside the platform. There is an integrated tracking, kanbans, lists, sorting direct contact with chat (stride) and feature to work with git right from every task or issue. * New UI Recently Jira got an update, a new chat (Stride, instead of Hipchat) and a new UI for the tasks. I can see that company goes in the right direction to adopt all of it's powers. *Customization Jira, being confusing at first hides a lot of it's features inside most of which you can change and adjust to your business needs. It is a great solution for a big corporation with dozens of departments, hundreds of employees and thousands of issues and tasks daily. However, in all other cases Jira can be a nightmare at this point.

Cons

*Slow Out off all CRM platforms and tools to handle tasks and issues Jira is the slowest by far. Is it initial problem or has it appeared after adopting so many technologies under one roof - I can't be sure. But one thing is clear - Jira is awfully slow. *To many features Yes, it is a disadvantage when it comes to Jira. When a new customer comes to Jira I believe, he is most definitely confused. Especially, if he/she tried ANYTHING else before. Of course, I see that company does a lot to make it easier and more comfortable, but as it is now, Jira is a terrible solution for fast adoption, scary for a small or middle sized team and most definitely not a great choice for personal use. Jira is Huge. If you are huge - great features, customizing, different apps and plugins will help you solve a lot with Jira. If you are just starting or don't have that many tasks and issues and people in your company - you should probable check other options.

November 2020

Bram from Mazda Motor Logistics Europe

Company Size: 1,001-5,000 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2020

Bram's Jira review

Overall, the product is great to use. If your company invests in it then as a user, you should can count yourself lucky. When you are responsible of running and purchasing the product and are dealing with organizational constraints, Atlassian Jira might not be so user friendly anymore. That's a petty, as it's in contrast with the user friendly image Atlassian Jira has with the many users.

Pros

The ease of use is such a timesaver. Also the many integrations with other attlassian products is great, it really saves a lot of time and it's a great as documentation. Jira is the reference for software development team, and with good reason1

Cons

It can be costly and there are nasty sides on the licensing. For example, you can't use plugins for a limited number of users, and only pay for that the number of users. Although in some cases I can understand, in some other cases it makes no sense and it's really a barrier. An other nasty side we experienced is the lost of investment when upgrading during a license term. We bought a license for 2 years, without any discount wrt the 1 year license deal. Within the year, we already needed to extend the number of licensed users so we had to upgrade the license. We then had no way to recover a part of the investment of the remaining time of the initial license ... never buy more than 1 year! One last BIG negative is the recent forced move to cloud. We have always ran Jira and Atlassian products on prem. A recent decision by Atlassian is forcing the user away from the current on prem solution. This is simply not what we want or can. I'm sure this will be an issues with several European organizations where the move to cloud wrt GDRP is not that easy or not a company priority.

Reasons for Choosing Jira

Jira has better integration with other development tooling and is much more user friendly from UX point of view.

November 2020

Luke from Graphic Alliance

Verified Reviewer

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2020

Best and most true to tradition agile project/product management tool around

I have a (probably unhealthy) love for Jira and would need a lot of convincing to switch. It's interface is genuinely enjoyable to use and it aligns perfectly with agile product management methodologies, natively and in conjunction with its plethora of add-ons.

Pros

Jira is an immensely powerful issue management tool. It's JQL language provides ultimate flexibility to satisfy the needs of all roles on a product/project team. It's easy to use (if agile concepts are familiar to you and semi-intuitive if they're not), easy to deploy (especially if you're using Jira Cloud) and easy to integrate with.

Cons

The pricing model for add-ons. You could have a 100 users registered to your Jira instance, have an add-on that is used by a small handful of power users, and still be paying a license fee for all 100 users. Very annoying!

Reasons for Choosing Jira

Jira was the most aligned with our internal development workflows and flexible enough to work for both technical and non-technical users.