Ratings & Reviews

Overall Rating

4.56 / 5 (148)

4.54 / 5 (152)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

December 31, 2019

November 27, 2019

Pros/Cons

  • Pros

  • The apps were very easy to set up, in most cases we went live with the apps the same day. The builder is very intuitive and flexible.

  • I've been with these guys since the early days of development and they've come along way. The last update was fantastic and productivity improved dramatically.

  • Cons

  • The apps was very easy - no complaints. The custom PDFs are difficult if you need to do handovers etc.

  • Took a little to get small problems that our company need but overall I wouldn’t have any complaints with the ease of the program.

  • Pros

  • It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

  • A very reliable Help Desk and Support System which gives room for flexibility. very easy to use ones its set up. is very user friendly.

  • Cons

  • have been using this for a while haven't had a any flaws yet but at times it slows. Aside that this is a fanastic support system and will recommend to any one to try it.

  • It doesn't do everything but what it does do is good. I would like to see engineers have the ability to self assign issues of their choice but still not be able to affect assignment of others.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots