Comindware Tracker Software


Comindware Tracker offers workflow management tools that enable businesses of all sizes to connect users, data and daily processes and manage routine business operations. Both cloud-based and on-premise deployments are available. 

Comindware Tracker provides a visual interface for business process design coupled with configurable web forms and reports, ad hoc process updates and real-time reporting. The solution provides capabilities for approval, compliance and change management, customer request management and issue tracking.

Comindware Tracker also provides pre-built applications for marketing, sales, finance, administration, human resources and other departments. The solution offers integrations with Microsoft Outlook and SharePoint. It also provides support for mobile platforms including iOS and Android.

Customer support is provided through an online portal. Pricing is on a per year subscription basis.



40 Reviews of Comindware Tracker

Overall rating

4.75 / 5 stars

Filters:

Showing 1 - 20 of 40 reviews

July 2018

Venice from JPLucan & Co

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Powerful web-based workflow tool

We've definitely got more effective in terms of time and I believe that we save money every day we use Comindware Tracker.

Pros

It is super easy to design workflows and configure forms. No need to code, when setting business rules. Comindware Tracker is integrated with Active Directory, so user management is a snap. Employees find this tool approachable since it is available via web-browser, timely notifications keep you in a loop of a process and you can easily check a workflow status.

Cons

The reporting is OK, but might be improved. I would add some report templates. I can hardly suggest more improvements.

June 2018

Steward from WFA Consulting Group

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

One of the best tools for workflow management

Comindware Tracker is being used to track the full lifecycle of our service from managing offer requests that come through a web form and then processing service request and managing service delivery. This workflow management and collaboration tool adds a tremendous amount of transparency to our consultation and research process and allows for successful management of hand-offs that a necessary between different teams.

Pros

Comindware Tracker make it easy to tweak workflows and forms, so users can easily optimize without breaking stride. It successfully routes hand-offs between different teams, adds transparency to workflows and has a set of social collaboration tools.

Cons

Open API is good, but not enough in my opinion. It lacks out-of-box integrations with popular web-services.

June 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

June 2018

Comindware Tracker has helped get my department back on tack!

Pros

Comindware Tracker is great for keeping everyone in loop. Before Comindware Tracker sales would have to contact engineering to see what phase a project was in, now anyone can see where a project is at which has eliminated a lot of phone calls. Also projects are released to production a lot more efficiently and effectively.

Cons

I would like to see Comindware Tracker be more compatible with Outlook. It works but not without making out look crash. Also the layout of the software is lacking sore serious pizazz. The automated E-mails letting you know what stage the project is in just get annoying and don't really help.

March 2017

Blake from IPNX

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

Very useful for improving performance

We implemented the software for collaboration between our Support team and Operations team. It helped immensely with ensuring that both teams are in the loop about which customers complaints have been sorted are pending and should be urgently looked into. Our customer satisfaction has improved by a large margin since implementing.

Pros

The price is really reasonable and it's performance goes above and beyond the average expectation. We are glad the team found it easy to use too.

Cons

A number of social media platforms which may not be very popular but have a sizeable userbase are yet to be incorporated.

June 2018

Lucy from Sanline Art

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Excellent for streamlining repetitive workflows

Eliminated falling through the gaps, streamlined workflows and added transparency.

Pros

You don't need technical skills to develop, maintain and update workflows. Comindware Tracker has wonderful drag and drop designers for both workflows and forms. Besides, when you make a new form live it gets available from both desktop and mobile browsers within a single publishing process.

Cons

When building a complicated workflow, you have to use Excel-like formulas. I needed some time to learn it, but any way - it is not so difficult.

April 2018

Lovely from softntechnology.com

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

The superb solution of workflow management!

Actually, I found this workflow management software such a great software. Nice features and functions are available in this software. Hope, you will love it to use

Pros

The user interface looks great and navigation around it is simple, those are always pros. The admin tools are also good, with ease of adding and removing individuals from the system. Easy to maintaining the system. Superb solution of the workflow management.

Cons

Sometimes requires me to refresh the page, and restart the order. Sometimes when trying to submit one order, I will have to refresh the site as many as 3 times. Nothing more.........

October 2017

Andrew from Source IT

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

We make our time more valuable and ensure more effective output.

We make our time more valuable and ensure more effective output.

Pros

Satisfied on this non-coding workflow software used to connect with my team. Excellent support from the technical team. Its graphical workflow made it easy to used for technical and non technical person.

Cons

It would be better if it have more integration like microsoft outlook or other apps and softwares. Although, the system is very flexible and easy for all kind of user.

February 2017

Dave from Trevi foundations

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Tremendously improved our workflow management

It enabled us to track which machinery were on site, which machines were due for service, had been returned to the yard, was to be worked on by who, had been worked on and when it could be sent back to site. As simple as it sounds, tracking this workflow and being better able to manage it with Comindware made a lot of difference

Pros

It is easy to use and offers great value for money. I also like that it is cloud based, hence it allows for rapid deployment and does not require any technical know-how for installation.

Cons

I will like to see an additional feature with which SMS alerts can be sent to operators once their machine maintenance is completed.

July 2018

Jestin from Ajaxinvoice Service Ltd.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Intuitive web-based workflow software

It adds transparency to tasks flow, simplifies project status checking and eliminates mess.

Pros

There's no need to switch to another web environment when you need to add a missed step to a workflow or a field to a form. And no coding needed when setting business rules.

Cons

Documentation might be more detailed. Support service is professional and careful, but I'd better rely on documentation.

November 2018

Roy from Rutherford Webb

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Highly recommend

Pros

Comindware Tracker is all about agility. It has configurable interface, allows for workflows and forms design and their quick adotion to changing business needs. Besides it enables you to run workflows and analyze them in real-time, plus monitor work flow from any device.

Cons

It lacks free training options. Video-guide would be very useful.

October 2017

Alexey from VironIT

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2017

Excellent tool for quick workflow automation

We increased our company's efficiency. Our processes work better and we always know what is going on.

Pros

Ease of use, low code development, and professional technical support. With Comindware Tracker's graphical workflow builder makes it possible and easy for non-technical business users to create their own workflows and maintain them.

Cons

It would like to have more integrations in addition to MS SharePoint and Outlook. In the beginning it seemed to be "another brick in the wall", but after I was shown a demo we realized that the system if very flexible. I would advise them to have a better presentation and video to straightforward the values the product gives to potential customers.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Fantastic tool for workflow automation

Pros

Comindware Tracker allows parallel workflows and allows, for example, several people review and approve the same document or request simultaneously. Majority of people can master it without running through any issue. We struggled with the tedious email process and had to log every step after making an approval request. Comindware Tracker changed all that.

Cons

There's nothing I dislike about this workflow software. It's easy and straightforward. I never contacted Comindware support, but some colleagues did and liked their experience.

February 2017

Andy from TF Nova

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Great for workflow management

It enabled us to track the different stages of project and the people working on them. Moving along and collaborating with the next person in the chain of events got easier. Its amazing how a little addition like comindware could make a lot of difference.

Pros

It enabled us to track different stages of the service process and the technical hands making it happen, enabling them to collaborate better and getting the overall work done faster. It is amazing how a small addition like Comindware can make a whole lot of difference.

Cons

I believe additional features to enable connecting as many email service providers and calendar management platforms are needed. I believe they should already have this in the works

February 2017

Nathan from Zeta Resources

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Great value for money

It was implemented for our customer care centre and is used to manage the helpdesk centre. It has enabled easy tracking of resolution of queries and issues. Resolved and pending tickets are all tracked and followed up better with the help of the tool. It is very easy to use and I really recommend it.

Pros

It is easy to use. A new user can pick it up and get running without hitches or need for training. Its user interface is pretty graphical. You can see what's resolved, what's in the works and what's new at a glance.

Cons

I will love to have more custom autorespond template texts to choose from to send as reply once a ticket is received. There are a couple, more wouldn't hurt.

July 2018

Alexey from InvoiceFactoringNow Ltd.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Excellent workflow management platform

I have been administrating our workflow system based on Comindware Tracker through 3 versions and have implemented many process-based apps. It enables me to do anything needed in terms of business operations management.

Pros

Ease of setup, speed of application development and enhancement. Excellent customer service and technical support.

Cons

Nothing that would really faze... I'd suggest Comindware to add some more customization for user interface.

May 2018

Mark from 123 Project Management

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Workflow automation software for non-technical users

It allows to eliminate paper work and reduces workflows maintenance cost.

Pros

omindware Tracker is a powerful tool that for those who has basic Excel knowledge - it is more than enough to create workflows and set your custom business rules. The UI is intuitive.

Cons

It might be useful to have documentation about use cases from Comindware. I believe it would reduce support effort on their part.

August 2018

Shauna from TSP Realty Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Great for workflow automation and collaboration

It is well suited for both department-specific and through-departments processes.

Pros

Flexibility in our workflow automation. It and flexibility in our automated processes, as far as you can easily modify the running workflow when needed. The parallel workflow mechanism allows for sending documents for approval to a group of people. You can create web forms without coding, no HTML knowledge needed.

Cons

Nothing for now. We have been using it for about half a year.

October 2017

Remi from Remi Lawal constructions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

It helps in forming togetherness amongst workers on the same job

This software is indeed powerful and great, it can even deploy tasks to my other team mates and members when it is set to that without requesting for more details.

Pros

With the majority of my team mates, working hand in hand before has been quite challenging as no one will want to accept he or she is wrong or at an error, but since we have come across comindware, we have been working together especially when tracking our customer base and client complaints and issues. And using the approval process control tool has just relieved us of hours of stress and wide, it has also helped us to cover much in less period of time.

Cons

This software needs a tool to help in deploying some tasks from some specific individuals based on their previous experience usage and it should be counted and displayed point wise so everyone will be aware.

February 2017

Alexander from Alinea

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Awesome HR management tool

Comindware helped transform our HR business process. With it, we were able to get rid of redundant processes and job roles evolved. It even reduced our spending on HR staffing needs and we still ended up being able to do more with less. I really recommend it for change management.

January 2018

Steve from ITH

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

January 2018

Great help with Workflow management

Great application to help businesses grow by defining workflows for any use case. This application provides a really easy to use interface. Works for Non technical users and managing workflow is super easy.

Pros

Helps with effective workflow management without spending mush time and money. Very easy to implement and does not require any programming skills. Adding business process and sharing with others is easier than any other similar tool.