FlowCentric Processware enabled our business to add value to our clients, improving their operational processes and ensuring a more controlled, auditable business system

It provides a more controlled & automated environment for the current demanding workspace most businesses find themselves into.

Standard data view search functionality can be improved with a more responsive auto-find searching functionality. However, this can be achieved through customisation.

The business achieved significant savings through Flowcentric. By locking in the DOA and business rules, it has significantly reduced the collusion with internal resources and suppliers. The transparency created through Flowcentric ensure that the bid process was free and fair. Flowcentric has also enabled the business to streamline its supply chain. Prior to Flowcentric, the supply chain department consisted of 65 team members. Within 2 years of implementing Flowcentric, the number of resources reduced to less than half that number. Prior to Flowcentric, there was no visibility of how contracts were run and managed. Flowcentric Contract Life Cycle Management has changed this. Flowcentric Contract Life Cycle Management has enabled significant savings, efficiency and compliance. The business has a rotation system and Flowcentric's vacation rules has enabled continuity without disruption.

Quick implementation, ease of use, value for money (fraction of what it will cost to change an ERP system), flexibility, efficient and effective. There's so much one can do with Flowcentric that requires alot of effort to do on an ERP system. Flowcentric integrates with any ERP system. Response times are quick and this adds to the user experience. Flowcentric can be used to automate almost every manual transaction. It's audit function is remarkable. Automated notifications and escalations ensures no slippage. The user interface is simple and effective. Very little training is required from inception. The vacation rules function is very useful for businesses with a rotation system. Flowcentric enables one to lock in business rules and the Delegation of Authority (DOA) to ensure compliance. Flowcentric enable the user to track pending tasks at any given point in time.

The pending tasks can be improved by grouping the tasks in process groups. Users currently have to filter through in order to get to the task that requires immediate action.

Single point of entry for all users, for all processes, irrespective of the end system being affected. Reduction of ERP and 3rd party licensing costs. Despite facing a lot of challenges in rolling out to different instances across Africa, we still managed to do it cheaper than our peers in other Zones.

The flexibility to convert just about any business process into the software. Integration into 3rd party software is easy and straight forward. Personalized relationship provided to us has been incredibly valuable.

No managed code. This is a big problem for us. Testing our releases has been manual, very time consuming and as a result of this, expensive. GUI and workflow are one and the same. Changing the workflow, which happens quite often, can be cumbersome and tedious to implement "quickly". Because of the sheer size of our operations, rolling out changes (big or small) has been slow at best. Software is absolutely perfect for a small to medium sized business. In our environment though, as a massive enterprise, the software has posed a number of problems. This specifically relates to the way in which we chose to use and implement it. The complexity of some of our processes challenged the software but by far the biggest problem has been the ability to handle large amounts of data on screen. Another example of this is, we have a couple thousand role groups (because of how we needed to manage SOD and this has caused the Process Suite to fail. We needed to build a front end screen to manage this as the process suite does not handle the volume well.

I love the product. I use it everyday, and everyday we find new and exciting ways to make processes better.

Everything...from its ease of use to the flexibility the software gives you in implementing processes. Simple processes are really simple and quick to implement while the software still gives you the ability to implement, and streamline, really complex processes making it easy to automate any business process throughout the organisation.

There is not much to say here...if I had to mention something it would be that the system is not available offline processing, however, it seems that has been addressed in the latest version and tasks can now be processed offline with the use of the API.

FlowCentric has been a Global Patner for more that years and in this time they have grown the product from strength to strength whilst continuously paying attention to what the market needs. Collaboration between our two companies has been excellent with a passionate team driving their product forward.

Processware allows us to efficiently digitize the processes that are business critical to our clients, deploy and manage them from anywhere in the world without worrying about the system being offline during changes. Processware has allowed us to firmly integrate the various data flows inherent in our enterprise system.

There is a slight learning curve for the developers using the Processware Process Suite, but from the front-end the users has a seamless and well thought out UI.