All Forms On Fire Reviews

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User Profile

Joanna

Verified reviewer

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Fun to use, so robust for small businesses looking for efficiency

Ability to gather info from guys in the field and turn it into nice-looking reports for customers and actionable knowledge for the office.

PROS

When my business needed a form built and I was tired of waiting for programmers to build stuff for us that cost a lot of money and our time trying to explain to them what we needed, then wasn't quite right because they still don't really understand our business, I decided to build one myself. I then spent a lot of time looking at different products, and most of the ones that had the core functionality I needed (the ability to automatically create PDFs) were either too annoyingly simple and couldn't make the calculations I needed or they were so complex I would have to learn a lot of programming. Thank goodness I found Forms on Fire! It's the perfect middle ground that lets me do amazing things with a little work and playing around but takes care of the basics in the background.

CONS

They have a knowledge base that is great for getting started, but often doesn't show enough examples for me to quickly understand how to make their more advanced features work. And sometimes they go ahead and release new features (yay!) without fully debugging or writing up how to use or the bugs they've already found and are working on.

Vendor Response

Hi Joanna, we appreciate your kind words and we now have a process in place for adding examples to our knowledge base, which occurs every week!

Replied November 2018

Sean

Wholesale, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2021

A very effective tool to save field time and office time.

Overall I'm very satisfied with the price we pay, and the ability to complete items in an app with an output report on our template.

PROS

The output template is the most important feature to us. This way we can use our existing forms, and create a report we can immediately send to a customer while still onsite.

CONS

Sometimes the customer support doesn't know what I am talking about when building the forms. Building the forms is sometimes very confusing, and very tedious. The amount of time it takes to build a form sometimes is not worth the effort over using excel. Not being able to force sync from the home page of the app is a downfall.

Reason for choosing Forms On Fire

The ability to turn off subscriptions, and the ability to use our existing forms. [SENSITIVE CONTENT] is also very knowledgeable.

Reasons for switching to Forms On Fire

We wanted some users to be able to have monthly subscriptions.

Terry

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2018

Team was very attentive to our needs at the time along with ongoing support.

PROS

We were able to customize it to meet our needs of both the developers and the end users. The ability to take a few steps back was important to get the software working they way we wanted it to

CONS

The inability to change the structure of the software once we went too far down the development path.

Vendor Response

Hello Terry and thanks for writing. Many of our clients find it easy to change the structure. Please contact support@formsonfire.com to schedule a complimentary session with a platform specialist to help you make the changes you want.

Replied April 2018

John

Verified reviewer

Marketing and Advertising, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

A goood software to create customizable forms and streamline their data collection processes.

Formsonfire is a flexible and user-friendly data collection and workflow automation tool that can help businesses streamline their operations and improve their efficiency.

PROS

The platform allows businesses to create customized forms and workflows that are tailored to their specific needs, and can be used across a range of industries and use cases. Additionally, Formsonfire provides users with a range of tools and features that can help them automate their processes, such as email and SMS notifications, integrations with third-party tools, and real-time reporting.Another advantage of using Formsonfire is its ease of use. The platform is designed to be intuitive and user-friendly, with a drag-and-drop form builder that makes it easy to create and customize forms. Additionally, Formsonfire provides users with a range of templates and pre-built forms that can be used as a starting point, saving time and reducing the learning curve.

CONS

While Formsonfire offers a range of pricing plans that are designed to be accessible to businesses of all sizes, the cost can add up quickly if you require a large number of forms or advanced features.Another potential issue with Formsonfire is its limited offline functionality. While the platform does allow users to collect data offline, there are some limitations to what can be done without an internet connection. This may be a concern for businesses that operate in areas with limited connectivity or require real-time data collection and reporting.

Paul

Renewables & Environment, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Technical Surveys

We needed a way to capture survey information from our engineers and have that data distributed to our designers and sales people to assess the results - many of our customers are in rural areas with no internet coverage, so the ability to work off-line was critical. We use the software on a regular basis and are able to instantly update the survey forms with engineer feedback for re-use within minutes. It has helped us conform to industry documentation requirements as well as provide consistent data for our designers to work with.

PROS

Easy to use and create sophisticated data entry forms for our engineers to capture customer data. The killer feature for us is the off-line ability to capture data and then upload automatically when next connected. Customer support is amazing!

CONS

It does a whole lot more than we need, so it would be good to be able to use a simpler cut-down version

Reasons for switching to Forms On Fire

no true off-line capture abilities, FoF has a whole lot of data analysis capbilities and integration that we would use in the future

Ramon

Transportation/Trucking/Railroad, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Great and easy to setup app type forms for use in any industry

PROS

Loved the easy way to setup our workflow and the form we needed and the easy way of finding our data

CONS

I really don´t have many cons for the type of tool that forms on fire presents itstelf. it does what it says

Reason for choosing Forms On Fire

much more options and functionalities that fit our business

User Profile

Robert H

Verified reviewer

Real Estate

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Insane levels of power and customization at an affordable price

FoF allowed us to create custom inspection forms to match exactly what we needed without any superfluous junk that would just get in the way. Other platforms we looked at required us to use pre-existing templates that would make us either have to ignore or fill out stuff we didn't care about, while FoF allowed us to make custom inspection forms for every aspect of the business for easy tracking/sorting/recording of in-field data that's vital to our business.

PROS

It allows anyone to customize inspection forms for literally any industry and/or location at an affordable price. Get just what you want, nothing more, nothing less. One-size-fits-all doesn't actually fit anyone; this software fits YOU like a bespoke suit from Lloyd's of London.

CONS

The interface to make your own forms isn't 100% intuitive, though the amount of time needed to learn is very short and you can be up and running in less than an hour. Subsequent customization of forms is really easy.

Vendor Response

Thank you Robert, we appreciate the kind words and glad you have joined our movement!

Replied April 2018

Kay

Construction, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Genius

Overall-- 5 stars. The customer service really puts Forms on Fire over the top.

PROS

Customer support is out of this world. Quick to respond and available to help. Forms on Fire is amazing for our company because we are so spread out, and many of our employees do not have access to a printer when they need it. This enables us to get data from our field guys, and they never have to leave the field to do it.

CONS

I had a hard time with the connectors and the templates, but it is super easy after being walked through the process.

Karley

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Amazing app!

My overall experience has been great. I’ve been using Forms On Fire for almost 3 years and have no complaints!

PROS

I love how easy the app is and the different apps we have been able to build within forms on fire. It makes our day-to-day easier.

CONS

At this time I cannot think of any features that need improvement.

Dennis

Marketing and Advertising, 10,000+ employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Forms on Fire - First Project Review

We were addressing many business needs on the marketing demos side and can now coordinate those into efficiencies. Then merge that into analytics to drive business needs and strategies.

PROS

Format is very easy to use. Easy to save and return access. Easy for users navigate and easy for developer to build.

CONS

Compared to other migration projects I really cannot answer this question at this time. We literally built, tested, and had users operational in week and that was with the education time. The instructor in this case was [SENSITIVE CONTENT] and he seems to have the right combination to coach/train developers like me that have just been introduced to the tool prior to the project development.

Reason for choosing Forms On Fire

Your advertising.

Reasons for switching to Forms On Fire

Cost productive efficiencies.

Micah

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

Reviewed April 2016

GOOD DIY FORM BUILDER

I run a small business and needed a form built. I had looked at other places but most required you to pay them to build a form and were easily over $2,000. A reason I was attracted to Forms on Fire was they provide DIY templates which can be customized. Before trying to build it myself, I enquired about them building my form. Their estimate came back at the price for an 8 hour retainer(Quite Hefty). At hearing that, I Reckon as long as it doesn't take me 80 hours to build it on my own ill be doing ok. I am not a computer savvy person, I didn't know what many of the names of certain features meant. At the time I thought maybe for a person who's used to building forms with binary code or something crazy this may be an "easy" DIY form builder. For a person off the street however, I think it would be very confusing. If it were not for Learning about a free tech support session with one of their staff, I think I would still be banging my head on my desk. I jumped at the chance to get some insight into this brave new world I had entered. I was astoundingly fortunate to have spent the session with Megan who was absolutely delighted to show me through the form and explain the terminology(FYI they have since put together a bunch of youtube video tutorials). After that amazingly helpful session, I then proceeded to build my entire form for the next three hours( it really is easy once you know what the terminology is). The form has since taken maybe another hour to tweak and add some things to make it perfect. All told from beginning to end it has taken five hours(75 hours ahead of schedule...SAVINGS!). Once I was guided through, it actually became fun. I'm so happy with how it turned out, and it has given me a huge advantage over the competition. I would highly recommend watching the videos, taking the support session(I hope you get to spend the session with megan she is a wonderful guide) and build it yourself. The feeling of accomplishment and knowing its built to your exact specifications, saving money but more importantly time is priceless. cheers!!

Sébastien

Leisure, Travel & Tourism, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Great software and Costumer service

The mobile experience is great overall. We got problems with specific form when we tried to get a task done. The mobile version is pretty much intuitive. Users learned very quickly by themselves.

PROS

This software has multiple features. The form builder offers you any kind of options you’d have and needs. Their customer service and technician quickly reply to your questions and problems. Detailed users management.

CONS

The form builder is a bit tricky to learn. If your needs are basics features it’s quite simple, but since you get in more complex forms then you’d probably need their help to get it work properly.

Reason for choosing Forms On Fire

Customization options and versatility.

James

Architecture & Planning, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Excellent Platform

Mobile option helped us stay informed with weekly, monthly and yearly sales at all of our assigned store locations.

PROS

Ease of use with platform. I visit stores daily and use this tool to keep track of previous visits, sales data has been incorporated into the tool, as well as relevant information to help keep stores and my on track. This software was modified to fit what the Territory Managers with my company needed and required of the tool.

CONS

Excellent initial product, but needed modified to fit my job.

Reason for choosing Forms On Fire

It was chosen by the Leadership team within my company. Excellent choice in my opinion. Flexible enough to be modified to our requirements and needs.

Evgheni

Medical Devices, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Powerful and customisable app

Collecting an extensive amount of information and submitting it to the CRM via REST Requests.

PROS

The level of flexibility you get in FoF is insane. You can basically create any form that will be tailored to your business needs. A variety of integration options supports this statement.

CONS

More design customizations and remote user management would make a great addition to the features set of FoF.

Elizabeth

Hospital & Health Care, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2018

We have had a couple glitches mostly with time issues, but overall the product has worked well.

Ease of doing forms online in the field

PROS

Once you learn the program it is easy to use. The setup is easy to use with tablets in the field.

CONS

There is a learning curve on creating the forms. When there is an error in your form it is not always easy to trace back. I also think that the program is the most glitchy when I am creating a large form.

Vendor Response

Hello Elizabeth, thank you for your feedback. If you think there is ever a glitch, please send an immediate email to support@formsonfire.com. We are happy to help you. Also, for your large form, please reach out and we'll give you a complimentary 1 hour help on your large form.

Replied April 2018

Jose

Law Enforcement, 201-500 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING: